Development of Accreditation Approach of Elderly Care Service Providers

2018 ◽  
pp. 126-144 ◽  
Author(s):  
Artie W. Ng ◽  
Tiffany C. H. Leung ◽  
Jacky C. K. Ho
Keyword(s):  
Quality Assurance ◽  
Hong Kong ◽  
Service Sector ◽  
Service Providers ◽  
Care Service ◽  
Elderly Care ◽  
Well Being ◽  
The Elderly ◽  
Practical Experience ◽  
Multiple Case

The purpose of this book chapter is to explore the similarities and differences in the development of performance measures and accreditation systems for the quality assurance of elderly care service providers of Asian and Western origins, focusing on Hong Kong, Macau, Australia and Canada. Building on a proposed theoretical framework, this study utilizes a multiple-case study method to examine the influencing factors for the accreditation approach adopted by a jurisdiction. The findings suggest that the quality assurance of the elderly care service operators of the Asian origins as selected appears to lag behind those of the Western countries and undergo their own peculiar paths of development. Thus, Hong Kong and Macau could learn from the practical experience of Australia and Canada in terms of their concerted approaches for funding, accreditation and assessments under an increasingly market-driven service sector in which the well-being of the end-users needs to be adequately protected.

Recruitment challenges facing elderly care service providers in Hong Kong

2014 ◽  
Vol 20 (4) ◽  
pp. 184-190 ◽  
Author(s):  
Wai Ning Kris Wong ◽  
Sing Tung Kwok ◽  
Tse Yan Alexander Lee
Keyword(s):  
Hong Kong ◽  
Service Providers ◽  
Care Service ◽  
Elderly Care ◽  
Recruitment Challenges

scholarly journals The Development of Time Banking in Hong Kong

2019 ◽  
Vol 5 (3) ◽  
pp. 47
Author(s):  
Fanny YF Young
Keyword(s):  
Hong Kong ◽  
Care Service ◽  
Elderly Care ◽  
Age Groups ◽  
Banking System ◽  
The Elderly ◽  
Banking Systems ◽  
Care Services ◽  
Time Bank ◽  
First Time

This literature review paper examined the development of time banking in Hong Kong. Time banking is a system of transaction using time. Members of a time bank can earn time credits through work which they can spend these credits later. Time banking has become an international movement with participants included people in different age groups, local businesses, staff from participating organizations and even the organizations themselves. This diversity of time banking systems in different areas showed modifications of time banking systems can increase their uses, functions and effectiveness, and also can improve their versatility so as to provide tailor-made applications on different problems in different situations. Although around half a century has passed after the first time bank appeared (Miller, 2008), there was only one time bank in Hong Kong involving the elderly care service and the number of participants were less than 200 (Tsui, 2018; Ho, 2018; Lee, 2018). To improve this situation it is necessary to see whether it is possible to modify the present time banking system so that more extensive and effective applications can be provided. The present paper will address this gap of knowledge through proposing a time banking system on young people with the novel time credit multiplier concept with an aim to alleviate the serious and ever increasing manpower shortage problem of the elderly care services in Hong Kong.

HOME CARE IN OUTPATIENT CARE – STATE AND DEVELOPMENT IN BULGARIA

2018 ◽  
Vol 28 (2) ◽  
pp. 571-574
Author(s):  
Ivanka Stambolova ◽  
Stefan Stambolov
Keyword(s):  
Home Care ◽  
Outpatient Care ◽  
Care Service ◽  
Elderly Care ◽  
Care Center ◽  
Elderly Person ◽  
Chronically Ill ◽  
The Elderly ◽  
Legal Regulation ◽  
Health And Social Care

In outpatient care the home care, including hospices, is recognized as a model for providing quality, cost-effective and charitable care. The focus is mainly on the care that helps everyday lifeof the patient as well as the relatives, rather than on treatment, and in most cases it takes place in the patients' home. In Europe, in recent years there has been a real "boom" in home care due to demographic processes linked to increased needs for elderly care and chronically ill under the conditions of limited financial resources.In outpatient medical care in our country by means of a national framework contract there are regulated visits to the patient's home by a doctor, as well as visits by medical staff employed by him - nurse, midwife, medical assistant / paramedic / for manipulation, counseling and monitoring. At the same time there is no regulated legal activity in the Republic of Bulgaria, which is essentially the subject of home care.Since 1994 „Caritas“ has carried out the "Home Care" service, which provides a complex - health and social care for over 360 sick adults in a place where the elderly person feels the most comfortable - in their own home. „Caritas Home Care“ is provided by mobile teams of nurses and social assistants who visit the elderly at home and provide them with the necessary care according to their health and social needs.With the establishment of the first „Home Care Center“ in Lozenets region, Sofia, with the support of the PHARE ACCESS program in 2003, the Bulgarian Red Cross introduces in Bulgaria an integrated model for provision of health care and social services in the home of adults, chronically ill and people with permanent disabilities. To date, there are a number of problems in home care related to the realization of home care for patients in need in out-of-hospital settings: lack of legal regulation for home care, lack of qualified staff in outpatient care; lack of organization and structures for care; unsettled funding and the inability of the part of the population that is most in need of care to pay for it, there is no regulation to control the activity. Although home care began over 20 years ago, our country is yet to make its way to the European program called „Home care in Europe“.

Development of a Mobile Time Banking system on Blockchain (MTBB) for Community Elderly Care (Preprint)

2019 ◽  
Author(s):  
Hungyi Chen ◽  
Yuan-Chia Chu ◽  
Feipei Lai
Keyword(s):  
Care Service ◽  
Elderly Care ◽  
Banking System ◽  
The Elderly ◽  
Community Services ◽  
The Other ◽  
Smartphone App ◽  
Smartphone Apps ◽  
Member Service ◽  
Blockchain Technology

BACKGROUND Time banking is a good mechanism to provide elderly care in community services with members having mutual benefits, besides social welfare and out-of-pocket fee payment mechanisms. With further integration with off-line works, mobile time banking may provide a better way, compared to traditional web access. On the other hand, blockchain technology has been long encountering difficulty in integrating with real-world economies or activities. Development of a mobile time banking system on blockchain (MTBB) may provide a realistic solution for community elderly care. Besides, the tracking mechanism from blockchain technology itself may also help track the elderly care service transaction records in order to measure better Sustainable Development Goals (SDGs) set by United Nations (UN). OBJECTIVE The aim of this study was to develop the MTBB, which enables tracking service transaction records in community elderly care through mutual helps. METHODS The MTBB was developed to empower organizations, either Corporate Social Responsibility (CSR) organizations, or Non-Profit Organizations (NPOs), to issue time tokens of their proprietary token types to the members who participate in the volunteer activities organized by the organizations respectively. In the service activities, members sign in and sign out before and after the services by using a smartphone app, and then get the time tokens afterwards. Members with time tokens can then exchange time tokens for elderly care services using the same smartphone app. MultiChain is used as the blockchain technology stack, as one of its features to support multiple token types is critical. RESULTS Database applications with smartphone apps integrated with MultiChain were developed. The whole set of the database schema was integrated with two smartphone apps, one for members, and the other for organizations, in addition to the two backend operations modules, one for organizations, and the other for managing all organizations and members. The MultiChain wallet was also integrated into the member app, as well as the organization backend modules for keeping track of the service transactions and time tokens. Metadata with the service transaction information is stored in the MultiChain blocks so that the transaction records are immutable and can thus be analyzed in the future. CONCLUSIONS The twelve characteristics of Cahn’s time banking are the guidelines of developing this MTBB with integration of MultiChain blockchain technology for tracking service transaction records. The study also combines the 1-to-1 member service exchange with organizations holding volunteer activities and issuing proprietary time tokens. With the blockchain transaction tracking mechanism, all of the elderly care service records through or within organizations can be tracked and analyzed to align with UN’s five SDGs.

scholarly journals A Study on Supply–Demand Satisfaction of Community-Based Senior Care Combined with the Psychological Perception of the Elderly

Healthcare ◽  
2021 ◽  
Vol 9 (6) ◽  
pp. 643
Author(s):  
Jiangang Shi ◽  
Wenwen Hua ◽  
Daizhong Tang ◽  
Ke Xu ◽  
Quanwei Xu
Keyword(s):  
Latent Variables ◽  
Structural Equation ◽  
Care Service ◽  
Elderly Care ◽  
The Elderly ◽  
Living Environment ◽  
Equation Modeling ◽  
Strategic Decisions ◽  
Community Based ◽  
The Government

Based on Maslow’s hierarchy of needs theory and customer satisfaction theory, we constructed a satisfaction model for supply–demand satisfaction for community-based senior care (SSCSC) combined with the psychological perspective of the elderly, and four dimensions of basic living needs (BLNs), living environment (LE), personal traits (PTs), and livability for the aged (LA) were selected to construct the model. The data were obtained from 296 questionnaires from seniors over 50 years old (or completed by relatives on their behalf, according to their actual situation). Twenty-two observed variables were selected for the five latent variables, and their interactions were explored using structural equation modeling. The results showed that LA was the most significant factor influencing SSCSC, and it was followed by BLNs and LE. PTs did not show a direct effect on LA, but they could have an indirect effect on SSCSC through influencing BLNs and LE. Based on the current state of community aging satisfaction, we propose to establish a community elderly care service system based on the basic needs of the elderly population, providing differentiated and refined elderly care services and improving the level of aging-friendly communities. This study provides references for the government to formulate relevant policies and other supply entities to make strategic decisions and has important implications for further enhancing community elderly services to become an important part of the social security system for the elderly.

scholarly journals Challenges facing the elderly care industry in Hong Kong: the shortage of frontline workers

SpringerPlus ◽  
2014 ◽  
Vol 3 (Suppl 1) ◽  
pp. P1
Author(s):  
Stella, Sin-tung Kwok ◽  
Kris, Wai-ning Wong ◽  
Shun-lai Yang
Keyword(s):  
Hong Kong ◽  
Elderly Care ◽  
The Elderly ◽  
Frontline Workers ◽  
Care Industry

scholarly journals Symbiosis Evolution Model and Behavior of Multiple Resource Agents in the Smart Elderly Care Service Ecosystem

Symmetry ◽  
2021 ◽  
Vol 13 (4) ◽  
pp. 570
Author(s):  
Chi Zhang ◽  
Changyong Liang ◽  
Chao Zhang ◽  
Yiming Ma
Keyword(s):  
Service Providers ◽  
Care Service ◽  
Elderly Care ◽  
Evolutionary Model ◽  
Logistic Growth ◽  
Management Problem ◽  
Symbiosis Model ◽  
Service Ecosystem ◽  
Multiple Resource ◽  
Resource Agent

Population aging has become an important factor restricting China′s social and economic development. The smart health and elderly care industry has developed rapidly in the past five years. However, the service resources among various elderly service providers are relatively isolated and scattered. In other words, the core management problem in the components of the smart elderly care service ecosystem is how to deal with the relationships of interest among multiple resource agents. Thus, the main contribution of this study is to employ symbiosis theory and the logistic growth model to construct a model of the evolution of the symbiosis of multiple resource agents in the smart elderly care service ecosystem. Then, we carry out a stability analysis, and analyze the evolutionary model of two resource agents′ symbiosis under different values of interdependence coefficients. Finally, we use computer simulations to dynamically simulate the model and comparatively analyze the population density of the hospital–nursing home symbiotic relationship using real cases in China. According to the study, we find that the enterprise goal in the smart elderly care service ecosystem should be to maximize the overall value of the multiple resource agents, and the result of the symbiotic evolution between different resource agents depends on the symbiotic interdependence coefficient, while the resource agent uses different strategies under different symbiosis models. Therefore, regulation is needed to ensure the relative fairness of the distribution of value co-creation in the smart elderly care service ecosystem when the resource agent takes actions that benefit itself. Of course, when the ecosystem is in a reciprocal symbiosis model, each resource agent benefits from the activities of the other resource agents, which is ideal in reality; in other words, the best symbiosis model between the two resource agents should be the similar reciprocal symbiosis model.

scholarly journals Design of New Elderly Care Service Acquisition Mode from the Perspective of Internet Economic Innovation

2021 ◽  
Vol 275 ◽  
pp. 03003
Author(s):  
Yi Ding ◽  
Zhe Zhang ◽  
Meiyun Yang ◽  
Fengqi Sun
Keyword(s):  
Empirical Study ◽  
Care Service ◽  
Elderly Care ◽  
Active Role ◽  
The Elderly ◽  
Kano Model ◽  
Care Services ◽  
Internet Economy ◽  
Acquisition Mode ◽  
Economic Innovation

This research focuses on a service acquisition mode for parents in urban separated families of China to promote the popularization of elderly care services in Internet economy. Based on interviews and questionnaires, authors find the pain point of the elderly care service acquisition mode and propose a tripartite participatory mode. Using this new service acquisition mode, adult children can play an assistant role with a smartphone-based service purchase platform. Next, in order to determine what services should be provided priorly on the platform, an empirical study based on questionnaires and KANO model is carried out to screen a propriate services items. Through the innovation of new elderly care service acquisition mode, more practitioners are supposed to expands their business effectively in aging market, and to play an ever more active role in the growth of Internet economy.

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