A Qualitative Study of Green IT Adoption Within the Philippines Business Process Outsourcing Industry

2018 ◽  
pp. 408-446
Author(s):  
Alexander A. Hernandez ◽  
Sherwin Ona
Keyword(s):  
Business Process ◽  
Organizational Context ◽  
Positive Impact ◽  
The Philippines ◽  
It Adoption ◽  
Business Process Outsourcing ◽  
Green It ◽  
Adoption Theory ◽  
Context Factors ◽  
Decision Making Processes

This study explores the green IT adoption experience of organizations within the business process outsourcing industry in the Philippines using a multi-theory perspective. Through a multiple case study with three organizations, it presents a holistic account of the factors in green IT adoption. This study shows the usefulness of complementarily deploying adoption theory and offers important theoretical and practical implications for organizations as they extend their BPO operations globally. In this study, the authors discovered that technological and organizational context factors have greater positive impact on Green IT adoption within BPO organizations while environmental context factors have lesser impact in decision-making processes.

A Qualitative Study of Green IT Adoption within the Philippines Business Process Outsourcing Industry

2015 ◽  
Vol 11 (4) ◽  
pp. 28-62 ◽  
Author(s):  
Alexander A. Hernandez ◽  
Sherwin E. Ona
Keyword(s):  
Business Process ◽  
Organizational Context ◽  
Positive Impact ◽  
The Philippines ◽  
It Adoption ◽  
Business Process Outsourcing ◽  
Green It ◽  
Adoption Theory ◽  
Context Factors ◽  
Decision Making Processes

This study explores the green IT adoption experience of organizations within the business process outsourcing industry in the Philippines using a multi-theory perspective. Through a multiple case study with three organizations, it presents a holistic account of the factors in green IT adoption. This study shows the usefulness of complementarily deploying adoption theory and offers important theoretical and practical implications for organizations as they extend their BPO operations globally. In this study, the authors discovered that technological and organizational context factors have greater positive impact on Green IT adoption within BPO organizations while environmental context factors have lesser impact in decision-making processes.

Exploring Green IT Adoption

2014 ◽  
Vol 5 (2) ◽  
pp. 13-28 ◽  
Author(s):  
Alexander A. Hernandez ◽  
Sherwin E. Ona
Keyword(s):  
Environmental Impacts ◽  
The Philippines ◽  
It Adoption ◽  
Business Process Outsourcing ◽  
Sustainable Business ◽  
Green It ◽  
Current State ◽  
And Performance ◽  
Green Information Technology

The Business Process Outsourcing (BPO) industry accounts for 15% of the Gross Domestic Products (GDP) in the Philippines annually. The BPO industry continuously improves the economic growth and performance due to the increasing investments on this sector. Given the role of the BPO sector, business activities involved on its operations share environmental impacts on carbon emission, disposal of wastes and increasing energy consumption that contributes to the environmental degradation. In this, the emergence of Green Information Technology (IT) adoption is aimed at minimizing the environmental impacts of business activities while balancing economic performance. This paper is an attempt to provide the current state of Green IT adoption in a BPO firm. The authors apply qualitative approach in collecting, analyzing and interpreting the data. The findings revealed that Green IT adoption in the BPO firm is on its emergence, Office environment practices is the most evident implementation of Green IT whereas technological factors has strong influence to the BPO firm to adopt Green IT. Thus, Green IT adoption in the BPO firm is part of their long-term objective and commitment towards sustainable business and environmental.

Green IT Adoption Practices in Education Sector

2017 ◽  
Vol 9 (3) ◽  
pp. 1-16 ◽  
Author(s):  
Alexander A. Hernandez
Keyword(s):  
Higher Education ◽  
Early Stage ◽  
Higher Education Institutions ◽  
Electronic Waste ◽  
The Philippines ◽  
It Adoption ◽  
Green It ◽  
Awareness Programs ◽  
Multiple Case

Green IT is a resource efficient and effective consumption to reduce organizations processes impacts to the environment using information technology. This article aims to explore GIT practices of higher education institutions in the Philippines, where a qualitative multiple-case study is used. The study found that higher education institutions Green IT adoption covers the use of paperless and digital archiving systems, resource efficient IT equipment, responsible electronic waste disposal, recycling and reuse, and initiated awareness programs to educate the employees about Green IT and sustainability. The study also found that these practices are in its early stage of adoption in higher education institutions in the Philippines. This article also presents practical and research implications to further the uptake of Green IT in higher education institutions.

scholarly journals South Africa's business process outsourcing services sector: Lessons for Western-based client firms

2014 ◽  
Vol 45 (4) ◽  
pp. 45-58 ◽  
Author(s):  
M. C. Lacity ◽  
L. P. Willcocks ◽  
A. Craig
Keyword(s):  
South Africa ◽  
Business Process ◽  
Business Processes ◽  
Economic Value ◽  
Case Study Research ◽  
The Philippines ◽  
Value Proposition ◽  
Time Zone ◽  
Business Process Outsourcing ◽  
The Uk

Since 2008, South Africa has become one of the world's upcoming offshore destinations for business process outsourcing (BPO), a market estimated to be worth $US 182 billion globally by 2013. Western-based client firms evaluating South Africa as a BPO destination must consider the country's relative value against alternative locations. Client firms also have a number of engagement models from which to choose, inclucling outsourcing, erecting a captive centre, or acquiring an existing BPO business. The research finds that, for the UK, US, and Australian client companies in this study, South Africa's value proposition is not just based on costs as other locations are often cheaper. South Africa's value proposition is about overall economic value, high quality service and staff, strong cultural compatibility, and a favourable time zone. The findings reveal that South Africa complements the global portfolio for Western-based client firms that already have BPO centres in Inclia, the Philippines, and Eastern Europe. Moreover, whether client firms build or buy services from South Africa, the research identifies clistinctive risks that need to be mitigated by investing in and effectively governing the business processes performed offshore. Finally, from the case study research, this article identifies management lessons for leveraging South Africa's identifiable BPO service advantage.

Green IT Adoption Practices in Education Sector

2020 ◽  
pp. 1379-1395
Author(s):  
Alexander A. Hernandez
Keyword(s):  
Higher Education ◽  
Early Stage ◽  
Higher Education Institutions ◽  
Electronic Waste ◽  
The Philippines ◽  
It Adoption ◽  
Green It ◽  
Awareness Programs ◽  
Multiple Case

Green IT is a resource efficient and effective consumption to reduce organizations processes impacts to the environment using information technology. This article aims to explore GIT practices of higher education institutions in the Philippines, where a qualitative multiple-case study is used. The study found that higher education institutions Green IT adoption covers the use of paperless and digital archiving systems, resource efficient IT equipment, responsible electronic waste disposal, recycling and reuse, and initiated awareness programs to educate the employees about Green IT and sustainability. The study also found that these practices are in its early stage of adoption in higher education institutions in the Philippines. This article also presents practical and research implications to further the uptake of Green IT in higher education institutions.

scholarly journals The Speech Act of Apology by Filipino Call Center Agents

2021 ◽  
Vol 2 (1) ◽  
pp. 117-128
Author(s):  
Mary Joy V Sienes ◽  
Jasper Eric C Catan
Keyword(s):  
Business Process ◽  
Call Center ◽  
Mechanical Response ◽  
Speech Act ◽  
The Philippines ◽  
Business Process Outsourcing ◽  
Foreign Investors ◽  
Global Leader ◽  
Personal Connections ◽  
Information Requests

The Philippines is a global leader in business process outsourcing (BPO). Many foreign investors view the Philippines as a viable location for their call center operations due to the Filipinos' strength in English proficiency. This study focuses on inbound call center accounts that deal with a variety of call situations, ranging from information requests to difficult calls that require more time to handle, such as complaint calls. Since the goal of any business is customer satisfaction, this research aims to investigate how Filipino call center agents mitigate and reduce the liability and guilt towards customers. Results show that the 90 call center representatives have successfully produced 'perfect apologies' by providing all five strategies posited by Cohen et al. (1986) in most of their complaint calls. However, the sequence is distorted by emphasizing more on offering a repair. This leads to a recommendation that calls center training on apology be emphasized on building personal connections rather than a mechanical response to situations.

Exploring the Factors to Green IT Adoption of SMEs in the Philippines

2018 ◽  
Vol 20 (2) ◽  
pp. 49-66 ◽  
Author(s):  
Alexander A. Hernandez
Keyword(s):  
Sustainable Use ◽  
The Philippines ◽  
Influential Factors ◽  
Government Support ◽  
It Adoption ◽  
Initial Attempt ◽  
Green It ◽  
Managerial Support ◽  
Multiple Case ◽  
Industry Associations

Green IT adoption is a sustainable use of computing resources to address the growing environmental challenges resulted from business activities. Drawing from this need, this article aims to examine the influential factors that affect Green IT adoption in SMEs. This article is an initial attempt to understand the Green IT adoption experience of SMEs in the Philippines. A framework is created encompassing the interactions of factors that facilitate the successful Green IT adoption of SMEs in developing countries. The framework was then analyzed with data from multiple case studies of Philippine SMEs. The results suggest that individual attitude, IT infrastructure, managerial support, availability of budget, and government support have significantly facilitated Green IT adoption in SMEs. The results of this article will assist business owners, policymakers, and industry associations to further Green IT adoption by SMEs in the Philippines. Practical and research implications are presented.

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