The Promise of Information and Communication Technology in Volunteer Administration

Author(s):  
Kelly E. Proulx ◽  
Mark A. Hager ◽  
Denise A. Wittstock

Traditional volunteer management is a bureaucratic process involving recruitment, screening, training, assignment, scheduling, recognition, retention, and reporting on volunteers. New workplace technologies provide ways to conduct these tasks with greater efficiency and increased accuracy, thereby enhancing both the volunteer experience and the impact of volunteers on organizational operations. This chapter reviews the literature regarding theories of technology acceptance and use, technology use in nonprofit organizations, and technology in volunteer programs. Three organizational case studies provide insights into both the promise and limitations of the adoption and use of Volgistics, a commonly used Web-based software designed for volunteer management in nonprofit organizations. The authors conclude by discussing what these cases suggest for the challenges and promise of adoption of new technology in the management of volunteers.

Author(s):  
Kelly E. Proulx ◽  
Mark A. Hager ◽  
Denise A. Wittstock

Traditional volunteer management is a bureaucratic process involving recruitment, screening, training, assignment, scheduling, recognition, retention, and reporting on volunteers. New workplace technologies provide ways to conduct these tasks with greater efficiency and increased accuracy, thereby enhancing both the volunteer experience and the impact of volunteers on organizational operations. This chapter reviews the literature regarding theories of technology acceptance and use, technology use in nonprofit organizations, and technology in volunteer programs. Three organizational case studies provide insights into both the promise and limitations of the adoption and use of Volgistics, a commonly used Web-based software designed for volunteer management in nonprofit organizations. The authors conclude by discussing what these cases suggest for the challenges and promise of adoption of new technology in the management of volunteers.


Author(s):  
Nahed Azab

The development in information and communication technology had an implication on Internet adoption growth rate and especially on Web technology use. The evolution of the online recruitment industry closely parallels such development worldwide. Egypt, is no exception. This trend started in 1998 and proved to be an efficient way to provide better interaction and information exchange between job seekers or “candidates” and employers. This case investigates online recruitment in Egypt, and reveals the factors contributing to the success of such business. A model is presented using the Technology Acceptance Model (TAM), discussing the main constructs affecting candidates in embracing this relatively new technology. By identifying the aspects that shape candidates’ preference to use Web-based recruitment over traditional off-line recruitment, agencies could gain an insight of the candidates’ behavior in a developing country like Egypt. This, in turn, could be compared with the corresponding behavior in developed countries. Such comparison will help in identifying similarities and differences in candidates’ perception towards online recruitment in both cases. As a result, appropriate business strategies stemming from the culture and social and economic variables of any country could be set in order to boost the diffusion and efficiency of online recruitment business.


Author(s):  
Salaheldin Ismail Salaheldin ◽  
Khurram Sharif

The study aims to uncover the influence of classroom technologies (i.e. a variety of audio-visual and online equipment) on an individual’s (i.e. student’s) learning attitude. The antecedents that were considered relevant in the early post implementation phase were: (1) experience with Information and Communication Technologies, (2) enhanced communications, (3) learner independence and (4) ease of technology use. The original concept for the research was derived from Technology Acceptance Model (TAM) which has been a source of numerous studies exploring user attitude towards technology. The outcome indicated a positive and significant relationship between learner independence and individual learner attitude; enhanced communications and individual learner attitude and ease of technology use and individual learner attitude. However the relationship between ICTs experience and individual learner attitude was non-significant. The study outcome implicated that use of classroom technologies, in the introduction stage, does increase with the degree of perceived and encountered ease of use and extended capacity for self-directed learning.


2011 ◽  
Vol 25 (2) ◽  
pp. 171-194 ◽  
Author(s):  
Tina M. Loraas ◽  
Michelle Chandler Diaz

ABSTRACT Service professionals are often confronted with situations where they have the choice about whether to learn a new technology that could create efficiencies on both current and future engagements. We investigate how the perception of ease of learning affects this decision to voluntarily learn a new technology in the post-adoptive context. Using the elaboration likelihood model as a framework, we predict and find evidence that ease of learning perceptions drive the level of processing undergone by the potential user. When technology is easy to use, potential users rely on their situational learning dispositions. However, when the technology is difficult, suggesting a greater risk of failure, situational goal orientations are less influential, and potential users rely more on dispositional goal orientations. Our findings have implications for future research on technology acceptance and use, as well as ramifications for encouraging technology use “on the job.” Data Availability: Full instrument provided in Appendix A.


Author(s):  
Anna Kurek ◽  
Paul E. Jose ◽  
Jaimee Stuart

Over the course of the last seven years, the average weekly screen-time of youth has dramatically increased. The present study was designed to better understand how young people utilise multiple types of information and communication technology (ICT) in their everyday lives and how these preferences may be associated with key aspects of their development. To this end, the present study was designed to explore whether specific profiles of technology usage would be associated with key characteristics of identity and behaviour. To identify groups of adolescents who share similar technology use habits, a sample of 933 adolescents reported on their time spent interacting with various digital communication devices and associated platforms. Utilizing a latent profile analysis, four distinct profiles of technology use preferences emerged. Then, a series of linear regressions were calculated to investigate the degree to which class membership predicted indicators of identity and problem behaviours. The findings suggest that important concepts of both identity and behaviour are associated with individual ICT usage preferences. Acknowledging the cross-sectional nature of the data, it is suggested that the impact of clusters of communication technology use on adolescent development should be investigated with longitudinal data.


2020 ◽  
Vol 21 (4) ◽  
pp. 435-449
Author(s):  
Bela Florenthal ◽  
Manar Awad ◽  
Susan Godar

Purpose Nonprofit organizations (NPOs) are increasingly using social media outlets to target millennials for donations of time and money. This study aims to investigate the motivational drivers of millennials’ intention to donate money to charities on social media sites (SMSs). Design/methodology/approach A partial least squares-structural equation modeling (PLS-SEM) method was used to test the proposed model. Findings The results indicate that both information seeking and entertainment, coupled with subjective norm, directly affect millennials’ intention to donate money to NPOs via SMSs. In addition, attitude toward engagement with NPOs on SMSs mediates the impact of credibility (fully, positively), irritation (fully, negatively) and entertainment (partially, positively) on behavior intention. Implications for practitioners are discussed. Originality/value An integration of two leading theories, Uses and An integration of two leading theories, Uses and Gratifications (U&G) and the Technology Acceptance Model (TAM)—is used to examine the antecedents of donation behavior of this cohort as related to their engagement with NPOs on SMSs. Such an approach has not been used in the past to examine Millennials’ engagement with NPOs on SMSs.


Healthcare ◽  
2019 ◽  
Vol 7 (3) ◽  
pp. 86 ◽  
Author(s):  
Hannah Ramsden Marston ◽  
Rebecca Genoe ◽  
Shannon Freeman ◽  
Cory Kulczycki ◽  
Charles Musselwhite

Technology is entwined in 21st Century society, and within the lives of people across all ages. The Technology In Later Life (TILL) study is the first piece of work contributing to the impact, behavior, and perception of technology use, by adults aged ≥70 years, residing in rural and suburban areas. TILL is an international, multi-centred, multi-methods study investigating and conceptualizing how various technologies impact the lives of older adults; residing in urban and rural locations in the United Kingdom (UK) and Canada. This in-depth study recruited 37 participants via a multi-methods approach. Analysis of the findings ascertained two overarching themes: facilitators of technology use (i.e., sharing of information and feeling secure), and detractors of technology (i.e., feelings of apprehension of use). Proposed recommendations include promotion of technology from a strengths-based perspective focusing on positive opportunities technology to improve health and wellbeing, creating a peer support network to assist with learning of new technology, and the need to examine further how intergenerational relationships may be enhanced through the use of technology. The distinction of these themes narrates to the originality of this initial study and milieu of recruited participants, intersecting across the fields of gerontology, geography, social sciences, and gerontechnology.


Author(s):  
Artemisa R. Dores ◽  
Andreia Geraldo ◽  
Irene P. Carvalho ◽  
Fernando Barbosa

The use of digital information and communication technologies (ICTs) has enabled many professionals to continue to provide their services during the COVID-19 pandemic. However, little is known about the adoption of ICTs by psychologists and the impact of such technologies on their practice. This study aimed to explore psychologists’ practices related with the use of ICTs before and during the COVID-19 lockdown, to identify the main changes that the pandemic has brought and the impact that such changes have had on their practice with clients, and also identify the factors that potentially have affected such changes. The Portuguese Psychologists Association announced the study, and 108 psychologists responded to an online survey during the mandatory lockdown. The results showed that these professionals continued to provide their services due to having adopted ICTs. Comparing with face-to-face interventions, psychologists recognized that additional precautions/knowledge were needed to use such technologies. Despite the challenges identified, they described the experience with the use of ICTs as positive, meeting clients’ adherence, and yielding positive results. Psychologists with the most years of professional experience maintained their services the most, but those with average experience showed the most favorable attitudes toward the use of technologies and web-based interventions.


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