Reflecting on the Orchestra Metaphor

2019 ◽  
pp. 43-61
Author(s):  
George Leal Jamil ◽  
Werner Silveira
Keyword(s):  
Decision Making ◽  
Theoretical Analysis ◽  
Business Process ◽  
Specific Technique ◽  
Simulation Techniques ◽  
Decision Making Processes ◽  
Modelling Techniques ◽  
Inside View

This chapter discusses the potentialities and limitations of metaphors, as simulation techniques applied for decision-making businesses process. A special look is given to the orchestra metaphor, as it is possible to consider one of the most cited method for decades. Approaching orchestra formation definitions, a study of orchestra characteristics and peculiarities was conducted, resulting in an interesting inside view of the orchestra. A brief theoretical analysis about modelling techniques and its application in business process is also developed, allowing, at the end, to discuss how the orchestra metaphor can be applied in a useful way, encompassing several of the aspects we pointed in the text. This results as an orientation for the reader to understand how this specific technique – orchestra metaphor – can be effectively applied in decision-making processes of any level for organizations, escaping from mistakes usually committed when simple views for musical orchestras are adopted.

(Re)Designing Business Processes Using Markov Theory and Constrained State, Transition and Actor Role Spaces

2019 ◽  
Vol 9 (2) ◽  
pp. 43-61 ◽  
Author(s):  
Sérgio Guerreiro
Keyword(s):  
Decision Making ◽  
Business Process ◽  
Business Processes ◽  
The Body ◽  
Process Redesign ◽  
Discount Factors ◽  
Body Of Knowledge ◽  
Markov Decision ◽  
Decision Making Processes ◽  
The Impact

Decision-making processes are the utmost important to steer the organizational change whenever business process workarounds are attempted during operational times. However, to decide the non-compliant situations, e.g., bypasses, social resistance, or collusion; the business manager demands contextualized and correct interpretations of the existing business process redesign options to cope with workarounds. This article explores the need to aid the decision-making process with a full constructional perspective to optimize the business processes redesign. So, the Markov decision process is combined with the body of knowledge of business processes, in specific, the concepts of designing enterprise-wide business transactions. This methodology supports the management initiatives with more knowledge about the value of business processes redesign. A classical chain of Order-to-Cash business processes (the order, the production, the distribution and the selling of goods) illustrate the benefits of this quantitative approach. Results obtained for business processes redesign in reaction to workarounds are reported. The analysis results show that this approach can anticipate the sub-optimal solutions before taking actions and highlights the impact of discount factors in the final obtained value. The contribution of this novel conceptual integration to the business processes community is the forecast of value function of business transaction redesign options when facing non-compliant workarounds. From related literature, business processes compliance usually comprises offline computation and the redesign is only considered in the forthcoming business processes instances. This article is innovative in the sense that it anticipates the value impact of a redesign, allowing more effective decisions to be taken.

scholarly journals Investment Cost Model in Business Process Intelligence in Banking And Electricity Company

2016 ◽  
Vol 7 (2) ◽  
pp. 113
Author(s):  
Arta Moro Sundjaja
Keyword(s):  
Decision Making ◽  
Literature Review ◽  
Data Warehouse ◽  
Business Process ◽  
Cost Model ◽  
Process Performance ◽  
Design Development ◽  
Business Process Intelligence ◽  
Investment Cost ◽  
Decision Making Processes

Higher demand from the top management in measuring business process performance causes the incremental implementation of BPM and BI in the enterprise. The problem faced by top managements is how to integrate their data from all system used to support the business and process the data become information that able to support the decision-making processes. Our literature review elaborates several implementations of BPI on companies in Australia and Germany, challenges faced by organizations in developing BPI solution in their organizations and some cost model to calculate the investment of BPI solutions. This paper shows the success in BPI application of banks and assurance companies in German and electricity work in Australia aims to give a vision about the importance of BPI application. Many challenges in BPI application of companies in German and Australia, BPI solution, and data warehouse design development have been discussed to add insight in future BPI development. And the last is an explanation about how to analyze cost associated with BPI solution investment.

The Evolution from Data to Wisdom in Decision-Making at the Level of Real and Virtual Networks

2009 ◽  
pp. 255-277
Author(s):  
Andrew Targowski
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Problem Solving ◽  
Theoretical Analysis ◽  
Computer Applications ◽  
Virtual Networks ◽  
Technology Application ◽  
Management Technology ◽  
Analysis And Synthesis ◽  
Decision Making Processes

This chapter provides theoretical analysis and synthesis of how computer applications are applied in problem-solving and decision-making in practice of real and virtual networks. The defined semantic ladder of cognition units provides the background for the analysis of the evolution of Knowledge Management technology and its applications in problem-solving and decision-making processes. The defined categories of decision-making tasks allow for the categorization of activities in network-oriented collaboration and the review of knowledge technology application in their implementations. Based upon this approach, the review of Knowledge Management technology is synthesized in real and virtual networks. Eventually both kinds of networks are compared by the Knowledge Management application criterion. However, Knowledge Management technology, despite its growing popularity is not the ultimate application, since wisdom not knowledge is the ultimate unit of cognition. Its structure in the civilization context is synthesized. Conclusions for theoreticians and practitioners are offered.

Cognitive Processing of Miscommunication in Interactive Listening: An Evaluation of Listener Indecision and Cognitive Effort

2021 ◽  
pp. 1-17
Author(s):  
Jennifer M. Roche ◽  
Arkady Zgonnikov ◽  
Laura M. Morett
Keyword(s):  
Decision Making ◽  
Cognitive Processing ◽  
Language Processing ◽  
Cognitive Effort ◽  
Mouse Tracking ◽  
Computer Mouse ◽  
Decision Making Processes ◽  
Computer Mouse Tracking ◽  
Listening Task ◽  
Processing Effort

Purpose The purpose of the current study was to evaluate the social and cognitive underpinnings of miscommunication during an interactive listening task. Method An eye and computer mouse–tracking visual-world paradigm was used to investigate how a listener's cognitive effort (local and global) and decision-making processes were affected by a speaker's use of ambiguity that led to a miscommunication. Results Experiments 1 and 2 found that an environmental cue that made a miscommunication more or less salient impacted listener language processing effort (eye-tracking). Experiment 2 also indicated that listeners may develop different processing heuristics dependent upon the speaker's use of ambiguity that led to a miscommunication, exerting a significant impact on cognition and decision making. We also found that perspective-taking effort and decision-making complexity metrics (computer mouse tracking) predict language processing effort, indicating that instances of miscommunication produced cognitive consequences of indecision, thinking, and cognitive pull. Conclusion Together, these results indicate that listeners behave both reciprocally and adaptively when miscommunications occur, but the way they respond is largely dependent upon the type of ambiguity and how often it is produced by the speaker.

“It's Not Humanly Possible to Do Everything”: Perspectives on Intervention Decision-Making Processes of Parents of Children with Autism Spectrum Disorders

2015 ◽  
Vol 22 (1) ◽  
pp. 13-21 ◽  
Author(s):  
Erinn Finke ◽  
Kathryn Drager ◽  
Elizabeth C. Serpentine
Keyword(s):  
Decision Making ◽  
Individualized Education Program ◽  
Children With Autism ◽  
Autism Spectrum ◽  
Sources Of Information ◽  
Individual Decision ◽  
Decision Making Processes ◽  
Spectrum Disorders ◽  
Interview Methodology ◽  
Communication Interventions

Purpose The purpose of this investigation was to understand the decision-making processes used by parents of children with autism spectrum disorder (ASD) related to communication-based interventions. Method Qualitative interview methodology was used. Data were gathered through interviews. Each parent had a child with ASD who was at least four-years-old; lived with their child with ASD; had a child with ASD without functional speech for communication; and used at least two different communication interventions. Results Parents considered several sources of information for learning about interventions and provided various reasons to initiate and discontinue a communication intervention. Parents also discussed challenges introduced once opinions of the school individualized education program (IEP) team had to be considered. Conclusions Parents of children with ASD primarily use individual decision-making processes to select interventions. This discrepancy speaks to the need for parents and professionals to share a common “language” about interventions and the decision-making process.

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