Issues and Challenges in Enterprise Social Media

2019 ◽  
pp. 417-425 ◽  
Author(s):  
Sarabjot Kaur ◽  
Subhas Chandra Misra
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Knowledge Sharing ◽  
Organizational Communication ◽  
Effective Medium ◽  
Organizational Processes ◽  
Enterprise Social Media ◽  
Functional Aspects

Contemporary organizations face the challenge of collaboration among the widely dispersed workforce. Information technology is an enabler and a facilitator of organizational processes. One such application of information technology is enterprise social media (ESM) platform which serves as an effective medium for organizational communication and exchange of ideas among peers in a workplace. The chapter describes the structural and functional aspects of ESM with a focus on knowledge sharing activities supported by its usage. Issues and challenges in respect of its design and adoption have been discussed.

Issues and Challenges in Enterprise Social Media

2018 ◽  
pp. 7036-7043
Author(s):  
Sarabjot Kaur ◽  
Subhas Chandra Misra
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Knowledge Sharing ◽  
Organizational Communication ◽  
Effective Medium ◽  
Organizational Processes ◽  
Enterprise Social Media ◽  
Functional Aspects

Contemporary organizations face the challenge of collaboration among the widely dispersed workforce. Information technology is an enabler and a facilitator of organizational processes. One such application of information technology is Enterprise Social Media (ESM) platform which serves as an effective medium for organizational communication and exchange of ideas among peers in a workplace. The article describes the structural and functional aspects of ESM with a focus on knowledge sharing activities supported by its usage. Issues and challenges in respect of its design and adoption have been discussed.

Enterprise Social Media to Support Collaboration and Knowledge Sharing in Organization

2021 ◽  
Author(s):  
Candra Dwi Nugraha ◽  
Hardini Juliarti ◽  
Dana Indra Sensuse ◽  
Ryan Randy Suryono ◽  
Kautsarina
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Enterprise Social Media

Twitter-Based Knowledge Sharing in Professional Networks

2012 ◽  
pp. 241-255 ◽  
Author(s):  
Vanessa Paz Dennen ◽  
Wenting Jiang
Keyword(s):  
Professional Development ◽  
Information Technology ◽  
Social Media ◽  
Knowledge Sharing ◽  
Professional Organizations ◽  
Activity Levels ◽  
Professional Networks ◽  
Online Networks ◽  
Use Of Social Media ◽  
Two Populations

Social media provides professional organizations with a new means of distributing information and perhaps even facilitating learning among their members. This study compares Twitter use in two populations, academics and corporate professionals, and in two interaction contexts, conference and non-conference, looking at how knowledge is shared by organizations. Organizations in three fields—nursing, information technology, and educational technology—were included in the study. A content analysis showed that both types of organizations focused more on supplying original content than providing links or retweets. Conferences generated the greatest activity levels and industry organizations were more savvy with Twitter use, although on the whole hashtags were underutilized and much room remains to maximize use of social media. Nonetheless, a wealth of knowledge sharing that can support information learning and professional development is taking place in these online networks.

scholarly journals What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication

2016 ◽  
Vol 20 (6) ◽  
pp. 1225-1246 ◽  
Author(s):  
Liana Razmerita ◽  
Kathrin Kirchner ◽  
Pia Nielsen
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Social Dilemma ◽  
Self Determination ◽  
Management Support ◽  
Media Communication ◽  
Content Type ◽  
Enterprise Social Media ◽  
The Social ◽  
Social Media Platforms

Purpose Enterprise social media platforms provide new ways of sharing knowledge and communicating within organizations to benefit from the social capital and valuable knowledge that employees have. Drawing on social dilemma and self-determination theory, the purpose of this paper is to understand what factors drive employees’ participation and what factors hamper their participation in enterprise social media. Design/methodology/approach Based on a literature review, a unified research model is derived integrating demographic, individual, organizational and technological factors that influence the motivation of employees to share knowledge. The model is tested using statistical methods on a sample of 114 respondents in Denmark. Qualitative data are used to elaborate and explain quantitative findings. Findings The findings pinpoint towards the general drivers and barriers to knowledge sharing within organizations. The significant drivers to knowledge sharing are: enjoy helping others, monetary rewards, management support, management encourages and motivates knowledge sharing behavior and knowledge sharing is recognized. The significant identified barriers are: change of behavior, lack of trust and lack of time. Practical implications The proposed knowledge sharing framework helps to understand what factors impact engagement on social media. Furthermore, the article suggests different types of interventions to overcome the social dilemma of knowledge sharing. Originality/value The study contributes to an understanding of factors leading to the success or failure of enterprise social media drawing on self-determination and social dilemma theory.

scholarly journals Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Knowledge Workers ◽  
Enterprise Social Media ◽  
Business Operations ◽  
Telecommunication Companies ◽  
Tacit Knowledge Sharing ◽  
Pls Analysis

This study investigated the motivators knowledge workers employ when sharing knowledge though enterprise social media (ESM) in a telecommunications context. A questionnaire was distributed among knowledge workers in one of the leading telecommunication companies in the Sultanate of Oman. Based on the Structural Equation Modelling-Partial Least Squares (SEM-PLS) analysis of 100 responses from knowledge workers, results showed that technological motivators had significant effects on knowledge workers’ knowledge sharing through ESM. Further analysis based on the knowledge type indicated that technological motivators and organizational motivators significantly impact knowledge workers’ tacit knowledge sharing, whereas only technological motivators impact knowledge workers’ explicit knowledge sharing. This study provides decision makers with useful insights on the motivators of sharing knowledge through ESM and further advances knowledge workers’ learning and business operations, especially in under-investigated countries.

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