scholarly journals Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Knowledge Workers ◽  
Enterprise Social Media ◽  
Business Operations ◽  
Telecommunication Companies ◽  
Tacit Knowledge Sharing ◽  
Pls Analysis

This study investigated the motivators knowledge workers employ when sharing knowledge though enterprise social media (ESM) in a telecommunications context. A questionnaire was distributed among knowledge workers in one of the leading telecommunication companies in the Sultanate of Oman. Based on the Structural Equation Modelling-Partial Least Squares (SEM-PLS) analysis of 100 responses from knowledge workers, results showed that technological motivators had significant effects on knowledge workers’ knowledge sharing through ESM. Further analysis based on the knowledge type indicated that technological motivators and organizational motivators significantly impact knowledge workers’ tacit knowledge sharing, whereas only technological motivators impact knowledge workers’ explicit knowledge sharing. This study provides decision makers with useful insights on the motivators of sharing knowledge through ESM and further advances knowledge workers’ learning and business operations, especially in under-investigated countries.

Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences

2016 ◽  
Vol 20 (2) ◽  
pp. 344-363 ◽  
Author(s):  
Sirous Panahi ◽  
Jason Watson ◽  
Helen Partridge
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Explicit Knowledge ◽  
Small Sample Size ◽  
Small Sample ◽  
Potential Contribution ◽  
Snowball Sampling ◽  
Content Type ◽  
Tacit Knowledge Sharing

Purpose This paper aims to explore the potential contributions of social media in supporting tacit knowledge sharing, according to the physicians’ perspectives and experiences. Design/methodology/approach Adopting a qualitative survey design, 24 physicians were interviewed. Purposive and snowball sampling were used to select the participants. Thematic analysis approach was used for data analysis. Findings The study revealed five major themes and over 20 sub-themes as potential contributions of social media to tacit knowledge flow among physicians. The themes included socialising, practising, networking, storytelling and encountering. In addition, with the help of the literature and the supporting data, the study proposed a conceptual model that explains the potential contribution of social media to tacit knowledge sharing. Research limitations/implications The study had both theoretical (the difficulty of distinguishing tacit and explicit knowledge in practice) and practical limitations (small sample size). The study findings have implications for the healthcare industry whose clinical teams are not always physically co-located but must exchange their critical experiential and tacit knowledge. Originality/value The study has opened up a new discussion of this area by demonstrating and conceptualising how social media tools may facilitate tacit knowledge sharing.

Does political self-disclosure in social media hamper tacit knowledge sharing in the workplace?

2020 ◽  
Vol 50 (3) ◽  
pp. 513-530
Author(s):  
Diaz Satriavi Yudhistira ◽  
Dedy Sushandoyo
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Indirect Effect ◽  
Structural Equation ◽  
Online Survey ◽  
Cross Sectional ◽  
Self Disclosure ◽  
Content Type ◽  
Tacit Knowledge Sharing

Purpose The purpose of this is to explore recipients’ reactions to co-workers’ political self-disclosure on social media and their willingness to share tacit knowledge with the disclosers. The paper aims to understand whether political self-disclosure with dissimilar value and negative valence hampers tacit knowledge sharing among co-workers in a workplace setting. Design/methodology/approach This study applies an online survey combined with the experimental vignette methodology approach to collect respondent data. Further, the study uses the partial least squares-structural equation modelling method to analyse the 144 collected responses. Findings This study suggests that perceived content negativity towards co-workers’ political self-disclosure has a weak and significant indirect effect on recipients’ willingness to share tacit knowledge, and that perceived value dissimilarity has an insignificant indirect effect on recipients’ willingness to share tacit knowledge. Research limitations/implications This study is a cross-sectional research that was conducted at a public organisation, with a limited number of samples and non-probabilistic sampling method. Thus, the results of this study may be subject to bias, and the generalizability of the findings should be taken into consideration. Practical implications Although this study shows that political self-disclosure does not likely affect tacit knowledge sharing, senior management of an organisation is encouraged to educate their employees about the potential consequences of self-political disclosure embedded in information employees post in social media. The posted information may attract positive or negative perceptions from the recipient to the discloser. Therefore employees are expected to use social media properly and minimise the possibility of posting something that might trigger a negative perception or emotion from their co-workers. Originality/value Sharing topics related to political self-disclosure on social media potentially hampers tacit knowledge sharing in organisations and is relatively rare in the knowledge management literature. In particular, the existing literature bases its studies on private sector organisations. Furthermore, the empirical evidence of this study is based on an Indonesian public sector organisation, which is also relatively rare in the literature.

Knowledge management strategies for sustaining Lesson Study

2019 ◽  
Vol 9 (2) ◽  
pp. 167-178
Author(s):  
Eric C.K. Cheng
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Hong Kong ◽  
Knowledge Sharing ◽  
Lesson Study ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Relative Effectiveness ◽  
Management Strategies ◽  
Content Type

Purpose The purpose of this paper is explore the relative effectiveness of people-based and information technology-based knowledge management (KM) strategies as implemented by principals in Hong Kong schools to facilitate and sustain Lesson Study for teachers’ knowledge sharing and internalization. Design/methodology/approach Data from 184 principals in Hong Kong were collected by a cross-sectional quantitative survey. Confirmatory factor analysis and reliability tests have been used to examine the constructed validity and reliability of the instrument. A structural equation model was applied to confirm the predictive effect of people-based and information technology-based KM strategies on teachers’ knowledge sharing and internalization through Lesson Study. Findings Results show that people-based KM strategy predicts knowledge sharing and internalization by and among teachers. However, while information technology-based knowledge management strategies predict teachers’ knowledge sharing, they do not predict how effectively they internalize knowledge. Practical implications Cultivating communities of practice, professional learning communities and mentoring schemes in schools can nurture a knowledge-sharing culture to facilitate and sustain Lesson Study for teacher learning. Institutionalizing an information technology system can help teachers to retrieve, share and store the school’s explicit knowledge. Originality/value The paper not only suggests school management strategies and practices for school leaders to facilitate and sustain Lesson Study, but also brings a new research dimension, KM, to the research area.

The influence mechanism of rewards on knowledge sharing behaviors in virtual communities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nan Wang ◽  
Jielin Yin ◽  
Zhenzhong Ma ◽  
Maolin Liao
Keyword(s):  
Intrinsic Motivation ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Self Efficacy ◽  
Virtual Communities ◽  
Explicit Knowledge ◽  
Virtual Community ◽  
Content Type ◽  
Integrated Framework ◽  
Tacit Knowledge Sharing

Purpose The purpose of this paper is to explore the effects of organizational rewards on two forms of knowledge sharing – explicit knowledge sharing and tacit knowledge sharing in virtual communities, and further to explore the mediating effect of intrinsic motivation on the effect of virtual community rewards on implicit knowledge sharing. Design/methodology/approach Based on relevant knowledge sharing theories, this study develops an integrated framework to explore virtual community rewards and tacit and explicit knowledge sharing in a virtual context. This study then collected data from 429 virtual community users in four virtual communities via an online survey. Hierarchical regression analyzes were used to test the proposed research model. Findings The results of this study show that virtual rewards have a significantly positive linear relationship with explicit knowledge sharing but have an inverse U-shape relationship with tacit knowledge sharing in virtual communities. In addition, intrinsic motivations including enjoyment and self-efficacy mediate the relationship between rewards and tacit knowledge sharing. Practical implications This study suggests more virtual community rewards may not always lead to more tacit knowledge sharing. Instead, too many rewards may weaken the motivation for tacit knowledge sharing. Knowledge management practitioners should make full use of the positive impact of self-efficacy and enjoyment to set up appropriate reward incentives to encourage knowledge-sharing, in particular, tacit knowledge sharing and to better manage virtual communities. Originality/value This study explores knowledge-sharing behavior in virtual communities, an important step toward more integrated knowledge-sharing theories. While online communities have become increasingly important for today’s knowledge economy, few studies have explored knowledge and knowledge sharing in a virtual context and this study helps to bridge the gap. In addition, this study develops an integrated framework to explore the mechanism through which virtual community rewards affect knowledge sharing with intrinsic motivation mediating this relationship in online communities, which further enriches the understanding on how to use virtual rewards to motivate knowledge sharing behaviors in the virtual context.

Issues and Challenges in Enterprise Social Media

2019 ◽  
pp. 417-425 ◽  
Author(s):  
Sarabjot Kaur ◽  
Subhas Chandra Misra
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Knowledge Sharing ◽  
Organizational Communication ◽  
Effective Medium ◽  
Organizational Processes ◽  
Enterprise Social Media ◽  
Functional Aspects

Contemporary organizations face the challenge of collaboration among the widely dispersed workforce. Information technology is an enabler and a facilitator of organizational processes. One such application of information technology is enterprise social media (ESM) platform which serves as an effective medium for organizational communication and exchange of ideas among peers in a workplace. The chapter describes the structural and functional aspects of ESM with a focus on knowledge sharing activities supported by its usage. Issues and challenges in respect of its design and adoption have been discussed.

Social Media

2017 ◽  
pp. 29-43
Author(s):  
Gwakisa Andindilile Kamatula
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Media Technologies ◽  
Government Organizations ◽  
Business Operations ◽  
Policies And Procedures ◽  
Short Period ◽  
Social Media Tools ◽  
Use Of Social Media ◽  
Effective Use

Information sharing via social media has become stylish, fashionable and unavoidable in all walks of life to date. Through Social media tools people can share information quickly and widely within a very short period of time. From desktop research and documentary review, the chapter establishes how effective use of social media can enhance knowledge sharing within government organizations in a bid to generate new possibilities and opportunities for their efficiency in business operations. The chapter concludes by proposing issues to be considered by modern governments as they embrace the proliferation of social media technologies for effective knowledge sharing which is of vital importance for their success. It has however been emphasized on the necessity of developing and implementing social media policies and procedures.

Analysing the Effect of Value in Online Communities on Satisfaction in Online Socialisation and Knowledge-Sharing Intentions of Eco-Tourist

2017 ◽  
pp. 35-60 ◽  
Author(s):  
Sudipta Kiran Sarkar ◽  
Norman Au ◽  
Rob Law
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Social Exchange ◽  
Online Communities ◽  
Structural Equation ◽  
Social Exchange Theory ◽  
Exchange Theory ◽  
Mediating Effect ◽  
Social Media Platforms ◽  
Order Factor

This study, which is based on social exchange theory (SET), focuses on the capacities of social media to provide such means by examining the effect of value in online communities (VOC) in social media platforms on satisfying ecotourists' online socialisation and knowledge sharing. Based on the data obtained from 543 ecotourists and analysed by structural equation modelling (SEM), the results of this study confirmed that VOC, which embeds the SET factors of cooperation, reputation, trust and altruism, significantly influenced ecotourists' satisfaction in socialisation and knowledge-sharing intentions through social media. Furthermore, VOC served as a higher-/second-order factor reflected by the indicators of cooperation, reputation, trust and altruism. Finally, ecotourists' satisfaction in socialisation exerted a significant mediating effect between VOC and knowledge sharing.

scholarly journals Crossing power and knowledge boundaries in learning and knowledge sharing

2018 ◽  
Vol 25 (3) ◽  
pp. 159-168 ◽  
Author(s):  
Cathrine Filstad ◽  
Boyka Simeonova ◽  
Max Visser
Keyword(s):  
Knowledge Sharing ◽  
Explicit Knowledge ◽  
Boundary Crossing ◽  
Structured Interviews ◽  
Content Type ◽  
Enterprise Social Media ◽  
Public Sector Organization ◽  
Knowledge Barriers ◽  
Power Trust ◽  
Pragmatic Knowledge

Purpose The purpose of this study is to investigate the crossing of knowledge and power boundaries within a bureaucratic organization by using enterprise social media (ESM). (Carlile’s 2002) boundary crossing framework is used to guide this research. Design/methodology/approach This is a qualitative study based on semi-structured interviews and observations in a large Norwegian public sector organization. Findings The authors find that investigating crossing knowledge and power boundaries by using ESM is problematic at syntactic, semantic and pragmatic levels. ESM is used predominantly for sharing, storing and retrieving explicit knowledge, which is a display of crossing the information-processing boundary. Hence, the possibilities of shifts in formal power positions where all employees can participate on equal terms is not achieved. On the contrary, as shared meaning on how to use EMS, taking the perspective of other on how to share knowledge and thus creating new knowledge practices in EMS by overcoming these knowledge barriers is not evident. Therefore, examples of crossing the semantic and pragmatic knowledge boundaries are rarely found. Research limitations/implications The framework could be applied to a variety of contexts to further explore the role of ESM in learning and knowledge sharing and its ability to cross power and knowledge boundaries. Originality/value This paper addresses a gap in the literature around discussions of power, trust, boundary crossing and the use of ESM for knowledge sharing and learning.

scholarly journals How Can Apple Farmers Be Encouraged to Apply Information Technology? The Moderating Effect of Knowledge Sharing

2021 ◽  
Vol 13 (18) ◽  
pp. 10228
Author(s):  
Xue Chen ◽  
Ye Jin ◽  
Shiping Mao
Keyword(s):  
Information Technology ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Positive Impact ◽  
Moderating Effect ◽  
Equation Modeling ◽  
Actual Behavior ◽  
Technology Application ◽  
Factors Influencing

Information technology has become an increasingly powerful driving force in modern agriculture. In particular, its application is important for the sustainable development of the apple industry. However, to promote technology application effectively, a better understanding of the behavioral intention of apple farmers towards such information technology is needed. This study uses micro data from 226 Chinese apple growers and applies the theory of planned behavior. The factors influencing apple farmers’ intention to choose information technology, along with factors influencing the transformation of that intention into actual behavior, are investigated through structural equation modeling. The results show that farmers’ information technology attitudes and perceived behavioral control have a significant positive impact on their intention to choose information technology, and that intention has a significant positive impact on behavioral response. Additionally, both tacit and explicit knowledge sharing have a positive moderating effect on transforming the intention to choose information technology into actual behavior, and the higher the degree of knowledge sharing, the stronger its moderating effect. The results imply that to achieve industry sustainability, the government needs to improve its guidance and incentives for agricultural technology, as well as support the development of a strong knowledge-sharing system specifically for agricultural information technology.

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