Knowledge Management Practices in a Greek Public Sector Organization

2019 ◽  
pp. 381-401
Author(s):  
Vasileios Ismyrlis
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management Practices ◽  
Continuous Process ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
The Public ◽  
Public Sector Organization ◽  
Ict Tools ◽  
Knowledge Management Practices

Knowledge management (KM) is a rather novice, but also a very highly appreciated, initiative in the field of management. Although initiated from the private sector, it seems that public organizations, having realized its significance, are in a continuous process of discovering its potential. Hence, many studies for KM implementation in the public sector have been already conducted; yet it seems this field needs to be further researched. In this research, a public organization in Greece called OAED, which is the main institution dealing with human resource's employment, was selected to be analyzed. A questionnaire was designed and addressed to the employees of OAED, and it included questions regarding KM and knowledge sharing activities, information and communications technology instruments used, motives, and the evaluation of the learning organization. The analysis of data proved that OAED exhibits a well-established status, regarding the creation and KS and the use of ICT tools.

Leveraging Personal Networks to Support Knowledge Management in a Public Sector Organisation in Kuwait

Libri ◽  
2014 ◽  
Vol 64 (4) ◽  
Author(s):  
Abdus Sattar Chaudhry
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management Practices ◽  
Knowledge Workers ◽  
Personal Networks ◽  
The Public ◽  
Knowledge Management Practices ◽  
Analysis Of Knowledge ◽  
Social Networking Tools

AbstractAnalysis of knowledge management practices in a selected ministry in Kuwait showed that knowledge workers in the public sector identify personal contacts using traditional methods, but make heavy use of social networking tools and services to support personal networks. They communicate regularly with contacts that have expertise in their area of responsibility and prefer to follow up with those contacts whose work they admire. Knowledge workers perform a variety of activities on personal networks to strengthen knowledge management. However, a review of these activities indicates that there is a need to place more emphasis on collaborative learning through social bookmarks, reflecting and commenting on blogs, and editing wikis to provide effective support for knowledge management.

scholarly journals Knowledge management in the public sector: synthesis and research agenda

2020 ◽  
Vol 5 (2) ◽  
pp. 50-75
Author(s):  
Luana Martins Basso ◽  
Wesley Ricardo Souza Freitas ◽  
Adriano Alves Teixeira ◽  
Jorge Henrique Caldeira Oliveira
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Research Agenda ◽  
Management Practices ◽  
Scientific Literature ◽  
State Of The Art ◽  
The Public ◽  
Advance Research ◽  
Knowledge Management Practices ◽  
Efficiency And Productivity

Purpose: Knowledge management aims to maximize the results of an organization through processes that foster the creation and sharing of knowledge. The objective of this article was to analyse what the international scientific literature has focused on regarding knowledge management in the public sector and whether there is research related to knowledge management with environmental management.Design/methodology/approach: This is a systematic review of the state of the art of the knowledge management in the public sectorFindings: The authors’ main contribution is the proposal of a research agenda with recommendations for future researchTwenty articles pertinent to the purpose of this research were identified. The results of the study identified that the topic of knowledge management is still quite insipid in the public sector, encountering numerous cultural and technological barriers.Practical implications: The study showed that knowledge management practices in the public sector tend to significantly increase the performance of organizations, generating greater efficiency and productivity. As shown in the results, the proposed ideal is to align learning, leadership, technology and organizational culture to the process of sharing organizational knowledge.Originality/value: This is the latest research that conducts a state-of-the-art review of state-of-the-art knowledge management in the public sector and proposes a research agenda with several suggestions that can guide researchers, managers and governments to advance research that is truly useful to development the theme in a world context

scholarly journals The School Manager and the Use of Knowledge Management Practices for Structuring Organizational Processes

2018 ◽  
Author(s):  
Tania Regina Corredato Periotto ◽  
Janacilda Leite Wessellenns
Keyword(s):  
Knowledge Management ◽  
Public School ◽  
Management Practices ◽  
Basic Education ◽  
Organizational Processes ◽  
The Public ◽  
Northwestern Region ◽  
Knowledge Management Practices ◽  
School Manager ◽  
Use Of Knowledge

Knowledge management gains space within the school organization and can contribute satisfactorily to the quality of teaching. In everyday life the school manager intuitively uses knowledge management practices without exploiting the potentials they offer or allow. In this context, the purpose of this work is to identify the level of implementation of knowledge management practices aimed at structuring the organizational processes used by the public school manager. The methodology adopted was exploratory, with a qualitative and quantitative approach. For data collection, an already validated instrument with twenty-seven questions was used. Respondents to the questionnaires, one hundred and eleven managers of the basic education schools that make up the public school system in a city in the northwestern region of Paraná, Southern Brazil. In analyzing the results, it was only at this point that we investigated only those practices that were related to the structuring of organizational processes. This decision is justified because of the responsibilities of the school manager in the execution of his work. The results indicated that the school in its daily life, makes use of practices of Knowledge Management related to the structuring of the organizational processes and that many are already applied by the managers.

scholarly journals Digital Transformation and Knowledge Management in the Public Sector

2020 ◽  
Vol 12 (14) ◽  
pp. 5824 ◽  
Author(s):  
Ana Alvarenga ◽  
Florinda Matos ◽  
Radu Godina ◽  
João C. O. Matias
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management Practices ◽  
Transformation Process ◽  
Digital Transformation ◽  
Theory And Practice ◽  
Survey Study ◽  
Future Research ◽  
Digital Government ◽  
The Public

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

Designing a maturity model for analyzing information and knowledge management in the public sector

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aki Jääskeläinen ◽  
Virpi Sillanpää ◽  
Nina Helander ◽  
Riikka-Leena Leskelä ◽  
Ira Haavisto ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Organizational Performance ◽  
Management Practices ◽  
Extensive Literature ◽  
Maturity Model ◽  
Content Type ◽  
The Public ◽  
Depth Analysis ◽  
Information And Knowledge Management

Purpose This study aims to report the design and testing of a maturity model for information and knowledge management in the public sector, intended for use in frequent monitoring, trend analysis and in-depth analysis of the contemporary information and knowledge management practices of an organization. Design/methodology/approach A design science approach was used to develop the proposed model. Creation of the model was based on an extensive literature review. Testing of the model was implemented as a survey receiving 37 responses from nine organizations organizing and purchasing public services. Findings The study presents four alternative profiles for an organization’s status, novice, experimenter, facilitator and advanced exploiter, and investigates the differences between these profiles on the basis of the empirical data gathered. The model was found to be both a valid and practical way to determine the state of an organization’s information and knowledge management and identify development needs. Research limitations/implications Testing was conducted in the Finnish public sector and further studies applying the model could be implemented in other countries. The model presented was designed specifically for the public sector and more research is needed to test its applicability in the private sector. Originality/value Maturity models are useful when evaluating information and knowledge management status in an organization, and beneficial for improving organizational performance. The proposed maturity model combines the fields of knowledge management and information management and contributes to the literature with an overarching maturity model that includes a dimension of satisfaction with the organizational maturity level. While many earlier models originate from the consultancy business, the model presented here was also designed for research purposes and tested in practice.

Customer-centered knowledge management: challenges and implications for knowledge-based innovation in the public transport sector

2015 ◽  
Vol 19 (3) ◽  
pp. 559-578 ◽  
Author(s):  
Stavros Sindakis ◽  
Audrey Depeige ◽  
Eleni Anoyrkati
Keyword(s):  
Knowledge Management ◽  
Public Transport ◽  
Management Practices ◽  
Transport Systems ◽  
Transport Sector ◽  
Content Type ◽  
The Public ◽  
Knowledge Based ◽  
Knowledge Management Practices

Purpose – This study aims to explore the role of knowledge management practices in supporting current and emerging passengers’ and customer needs, aiming to create value. Specifically, the research examines the importance of customer-centred knowledge management in the delivery of innovative services and practices in the public transport sector, promoting the role of interactions between mobility stakeholders and travellers. Design/methodology/approach – A theoretical framework is developed and supported by the background literature on customer-centric knowledge management approaches, business model innovation, as well as on inter-organisational and network co-operations. Findings – Results show that the development of sustainable innovation and technologies in the transport sector requires knowledge management practices, which enable the access to knowledge about users’ needs, the mapping and evaluation of innovative knowledge, the promotion of knowledge-based innovation through collective approaches, as well as the acquisition and integration of new knowledge. Research limitations/implications – The conceptual framework developed in the paper remains limited to a theoretical understanding. Further research should empirically examine knowledge issues related to the intangible character and intellectual capital intensiveness of innovation in the transport sector. Practical implications – Researchers, public transport companies and public transport authorities are expected to benefit from this research, by developing mechanisms for customer-centred knowledge management, which is found to lead to innovative services and practices in the public transport sector. Another practical implication regards the adoption of knowledge management practices, leading to technological innovations in public transport, and advancing the level of sustainability in transport systems. Originality/value – The originality of this study lies in the development of a customer-focussed knowledge management framework, which provides a novel perspective of value creation in an attempt to engage researchers and practitioners from the transport industry in the conceptualisation and development of innovative solutions.

scholarly journals Towards the development of a knowledge management practices survey for application in knowledge intensive organisations

2008 ◽  
Vol 39 (1) ◽  
pp. 45-53 ◽  
Author(s):  
C. Steyn ◽  
M. Kahn
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Private Sector ◽  
Management Practices ◽  
Methodological Approach ◽  
Social Science Research ◽  
Principal Component ◽  
Critical Determinant ◽  
Knowledge Management Practices ◽  
Knowledge Intensive

Various surveys of Knowledge Management Practices (KMPs) in private firms show how an increasing awareness of Knowledge Management (KM) is a critical determinant of an organisation’s competitiveness. While private sector strategies favouring internal knowledge sharing and external knowledge protection often provide strategic advantage, public sector research organisations such as South Africa’s science councils operate in an environment where, for reasons of wider public interest, transparency is encouraged and knowledge is rendered widely accessible. Unfortunately, however, little has been done to develop rigorous measurements of KMPs in such knowledge intensive organisations (KIOs) that primarily engage in knowledge intensive service activities. To complicate matters further, the majority of studies have been inter-organisational and multi-sectoral, focusing on large organisations in the private sector. Few studies have measured perceptions of KMPs amongst employees of a single organisation and even fewer have focused on KMPs within the public sector. This paper will discuss the theoretical and methodological approach used in the development of a survey aimed at measuring employee perceptions of KMPs within the Human Sciences Research Council (HSRC), one of South Africa’s largest public KIOs dedicated to ‘social science research that makes a difference.’ Principal component analysis of the survey data revealed six factors or constructs applicable to the measurement of KMPs. The results validate the survey instrument and offer a contribution toward the development of a KMP measurement instrument that may be applied across other KIOs in South Africa.

Sign in / Sign up

Export Citation Format

Share Document