Knowledge Management in Smart Organizations

Value Creation ◽

Strategic Decisions ◽

Management Perspective ◽

Continual Learning ◽

Management Theories

This chapter looks at the deployment of appropriate information and communication technologies in helping smart organizations to manage knowledge. Taking a management perspective, smart organizations can be regarded as those that can make smart strategic decisions and put into practice such managerial principles as value creation, continual learning, embracing uncertainty, and empowerment. Making good decisions would involve gathering and synthesizing the appropriate knowledge—knowledge about the market, products, suppliers, customers, competitors, and others. Different schools of knowledge management theories and the related technologies will be discussed. The author hopes that understanding the knowledge management technologies and related practices would assist researchers and practitioners in gaining some insights into managing the knowledge required for making smart decisions in organizations.

Integrating Knowledge Management Services

Knowledge Management and Business Strategies ◽

10.4018/978-1-59904-486-6.ch010 ◽

2011 ◽

pp. 209-228 ◽

Cited By ~ 1

Author(s):

Ronald Maier ◽

Ulrich Remus

Keyword(s):

Knowledge Management ◽

Business Strategy ◽

Business Processes ◽

It Infrastructure ◽

Strategic Decisions ◽

Km Strategy ◽

Software Services

Many organizations have established knowledge management initiatives, but most of them have developed instruments bottom-up, often in parallel and without strategic considerations. Many of those instruments involve information and communication technologies (ICT) which therefore are fragmented and cannot be easily reused outside their original intended organizational unit. This chapter proposes a three-layered service infrastructure that composes services from heterogeneous applications into specific knowledge management (KM) services. The infrastructure supports discovery, call, and provision of KM services from activities within business processes. It argues that integration of KM services in organizations requires alignment of the IT infrastructure, particularly its knowledge-oriented part, with the KM portion of business strategy, that is, KM strategy. This alignment can be achieved by introducing a service infrastructure that uses the concept of KM service in order to connect the customer-oriented materialization of strategic decisions on a conceptual level, that is, business processes, with their technical counterpart on the ICT level, that is, software services.

The Role of Information and Communication Technologies in Knowledge Management

Information Communication Technologies ◽

10.4018/978-1-59904-949-6.ch002 ◽

2008 ◽

pp. 36-45

Author(s):

Irma Becerra-Fernandez ◽

Rajiv Sabherwal

Keyword(s):

Knowledge Management ◽

Complex Processes ◽

Rapid Changes ◽

Growth Of Knowledge ◽

Structural Mechanisms ◽

Role Of Information

Rapid changes in the field of knowledge management (KM) have to a great extent resulted from the dramatic progress we have witnessed in the field of information and communication technology. ICT allows the movement of information at increasing speeds and efficiencies, and thus facilitates sharing as well as accelerated growth of knowledge. For example, computers capture data from measurements of natural phenomena, and then quickly manipulate the data to better understand the phenomena they represent. Increased computer power at lower prices enables the measurement of increasingly complex processes, which we possibly could only imagine before. Thus, ICT has provided a major impetus for enabling the implementation of KM applications. Moreover, as learning has accrued over time in the area of social and structural mechanisms, such as through mentoring and retreats that enable effective knowledge sharing, it has made it possible to develop KM applications that best leverage these improved mechanisms by deploying sophisticated technologies.

A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies

International Journal of Knowledge and Systems Science ◽

10.4018/jkss.2010040105 ◽

2010 ◽

Vol 1 (2) ◽

pp. 49-61 ◽

Cited By ~ 4

Author(s):

Hepu Deng

Keyword(s):

Knowledge Management ◽

Conceptual Framework ◽

Transformation Model ◽

Knowledge Objects ◽

Multi Method Approach ◽

Role Of Information

This paper investigates the role of information and communication technologies in enabling and facilitating the conversion of knowledge objects in knowledge management and explores how these roles might be affected in an organization. Such an investigation is based on a critical analysis of the relationships between data, information and knowledge, leading to the development of a transformation model between data, information and knowledge. Using a multi-method approach, in this paper, the author presents a conceptual framework for effective knowledge management in an organization. The author discusses the implications of the proposed framework for designing and developing knowledge management systems in an organization.

Advances in Business Strategy and Competitive Advantage - Senior Entrepreneurship and Aging in Modern Business ◽

ICTs and Knowledge Management Synergies to Impulse Senior Entrepreneurship

10.4018/978-1-7998-2019-2.ch002 ◽

2020 ◽

pp. 22-38

Author(s):

Beatriz Olalla-Caballero

Keyword(s):

Knowledge Management ◽

Digital Transformation ◽

Points Of View ◽

Senior Entrepreneurship

This chapter deals with an analysis of how information and communication technologies and knowledge management may have several synergies that might help entrepreneurship, discussing the benefits and advantages of these elements and synergies involved when considered together. There are also some essential perspectives of this issues that may help entrepreneurs to achieve their objectives and might help them to introduce their enterprises into the digital transformation that is currently impacting on the evolution of all companies. There are many points to be considered and analyzed from different points of view.

Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future - Advances in Intelligent Systems and Computing ◽

Information and Communication Technologies Supporting Fuzzy Knowledge Management

10.1007/978-3-319-41697-7_32 ◽

2016 ◽

pp. 363-373 ◽

Cited By ~ 3

Author(s):

Joanna Kałkowska

Keyword(s):

Knowledge Management ◽

Fuzzy Knowledge

Use of information and communication technology to support employee-driven innovation in organizations: a knowledge management perspective

Journal of Knowledge Management ◽

10.1108/jkm-01-2014-0013 ◽

2014 ◽

Vol 18 (4) ◽

pp. 633-650 ◽

Cited By ~ 28

Author(s):

Leif Jarle Gressgård ◽

Oscar Amundsen ◽

Tone Merethe Aasen ◽

Kåre Hansen

Keyword(s):

Knowledge Management ◽

Organizational Structures ◽

Content Type ◽

Knowledge Resources ◽

Organizational Conditions ◽

Management Perspective ◽

Private And Public ◽

Information And Communication

Purpose – The purpose of this paper is to investigate how organizations focusing on employee-driven innovation (EDI) use information and communication technologies (ICT)-based tools in their innovation work. EDI involves systematic exploitation of knowledge resources in organizations. Thus, the role of ICT for efficient knowledge management is important in this respect. Design/methodology/approach – In-depth interviews with employees, managers and union representatives from 20 organizations focusing on EDI were conducted. The sample included organizations from eight different industries, representing both private and public sectors. Findings – The results show that ICT-based tools can support the processes of acquisition, dissemination and exploitation of knowledge, which are important aspects of EDI. However, use of ICT-based tools has to be aligned with organizational structures and professional role conduct to be efficient. Practical implications – This study contributes to practice by highlighting several factors that organizations should emphasize to succeed with application of external and internal knowledge in their innovation work. Originality/value – This study applies a knowledge management perspective on the role of ICT-based tools to support EDI in organizations. The findings contribute to an improved understanding of organizational conditions for succeeding with use of ICT-based tools in innovation work, and emphasize that perspectives on knowledge management, technology management and human resource management have to be combined to understand how EDI can be promoted by using ICT in organizations.

Gestión del conocimiento y gerencia de proyectos en la investigación universitaria: Caso de estudio en el departamento tecnología de servicios de la Universidad Simón Bolívar de Venezuela

Revista Espacio I+D Innovación más Desarrollo ◽

10.31644/imasd.24.2020.a02 ◽

2012 ◽

Vol IX (24) ◽

pp. 25-50

Author(s):

María Daniela Gómez Suárez ◽

Keyword(s):

Knowledge Management ◽

Project Management ◽

Self Evaluation ◽

Descriptive Research ◽

Management Processes ◽

Simon Bolivar ◽

Management Project

With the projects realized in any organization and the processes to carry them out, that consider the management of the integration, scope, time, cost, quality, human resources, communications, risk, procurement and stakeholder, it is possible to generate new organizational knowledge and take advantage of that already exists. In the particular case of universities, where different kinds of projects are constantly realized, with results that extend beyond these institutions in a way that impacts society in general, using appropriate tools and methodologies for project management is essential as it contributes to maintaining the necessary scientific rigor, even more so when the linked processes can be considered as fundamental factors for knowledge management in the dimensions of: people, processes, content and information and communication technologies. Thus and so, a descriptive research was realized with a non-experimental design, that had as general objective to determine the knowledge management carried out by the professors of the Technology of Services Department of the Simon Bolivar University Litoral Campus, of the State of La Guaira in Venezuela, for which the processes and areas of knowledge were considered for the management of the research projects done it, and it was diagnosed through a self-evaluation how professors managed their projects to then relate the information obtained to the factors that promote knowledge management.KeywordsKnowledge management, project management, processes, knowledge areas, university projects.

Smart solutions for improving working processes. A research experiences from dental clinic

Multidisciplinary Aspects of Production Engineering ◽

10.2478/mape-2019-0059 ◽

2019 ◽

Vol 2 (1) ◽

pp. 600-611

Author(s):

Joanna Bartnicka ◽

Jorge Lara

Keyword(s):

Knowledge Management ◽

Private Sector ◽

Working Conditions ◽

Final Part ◽

Dental Clinic ◽

Research Experiences ◽

Crucial Component ◽

Information And Communication

Abstract Smart solutions become an indispensable attribute of today life giving the opportunity to act in a significantly efficient way in both public and especially private sector. For this reason the “smart approach” to business is a crucial component in a process of building the advantage in a competitive services market. Taking this challenging aspect of companies’ activities, the authors present a concept of implementing a smart solutions for improving working conditions in a private dental clinic. Particularly, the smart solutions are based on integration of knowledge management constructs and information and communication technologies (ICT) that enable users to use knowledge contextually and in intuitive way. As a final part of the paper, three different practical ideas were discussed and evaluated.

Psychometric properties of the scale: perception of the information and communication technologies for Knowledge Management

Paakat ◽

10.32870/pk.a11n20.536 ◽

2021 ◽

Vol 11 (20) ◽

pp. 1-26

Author(s):

Román Alberto Quijano García ◽

◽

Deneb Elí Magaña Medina

Keyword(s):

Factor Analysis ◽

Knowledge Management ◽

Confirmatory Factor Analysis ◽

Psychometric Properties ◽

Reliability And Validity ◽

Measurement Model ◽

Confirmatory Factor ◽

Information And Communication

The objective of this research is to discuss the psychometric elements of reliability and validity on a measurement model that determines the perception on information and communication technologies for knowledge management in organizations. The scale is based on 6 questions and 2 structured factors in a Likert-type scale, with 5 answer options. It was applied to 337 small and medium companies with diverse specialties within the building field in the state of Campeche. The results of the exploratory and confirmatory factor analysis show an adequate fit and the reliability values are also satisfactory (χ2 = 24.97, p = .002, SRMR = .01, AGFI = .93, TLI = .97, CFI =. 98, RMSEA .07 IC90 [.04-.11]; α = .88), thus confirming the empirical strength of the model. It is concluded that the scale is valid and reliable for use in the context studied.