A Social Network Perspective on Knowledge Management

Author(s):  
Reed E. Nelson ◽  
H.Y. Sonya Hsu

Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge is created and disseminated in organizations Both social networks and knowledge management (KM) are complex, multifaceted phenomena that are as yet imperfectly understood. Not unsurprisingly, our understanding of the interface between the two is similarly imperfect and evolving. There are, however, a number of foundational concepts upon which existing thought converges as well as a body of emerging research that offers practical and conceptual guidance for developing the kind of network best suited for managing different kinds of knowledge. In this article, we introduce rudimentary network concepts, briefly recapitulate KM and organizational learning concepts related to networks, and then explore some of the interfaces between social networks and KM.

2011 ◽  
pp. 2070-2078 ◽  
Author(s):  
Reed E. Nelson ◽  
HY Sonya Hsu

Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge is created and disseminated in organizations Both social networks and knowledge management (KM) are complex, multifaceted phenomena that are as yet imperfectly understood. Not unsurprisingly, our understanding of the interface between the two is similarly imperfect and evolving. There are, however, a number of foundational concepts upon which existing thought converges as well as a body of emerging research that offers practical and conceptual guidance for developing the kind of network best suited for managing different kinds of knowledge. In this article, we introduce rudimentary network concepts, briefly recapitulate KM and organizational learning concepts related to networks, and then explore some of the interfaces between social networks and KM.


Author(s):  
Reed E. Nelson ◽  
H.Y. Sonya Hsu

Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge is created and disseminated in organizations Both social networks and knowledge management (KM) are complex, multifaceted phenomena that are as yet imperfectly understood. Not unsurprisingly, our understanding of the interface between the two is similarly imperfect and evolving. There are, however, a number of foundational concepts upon which existing thought converges as well as a body of emerging research that offers practical and conceptual guidance for developing the kind of network best suited for managing different kinds of knowledge. In this article, we introduce rudimentary network concepts, briefly recapitulate KM and organizational learning concepts related to networks, and then explore some of the interfaces between social networks and KM.


Author(s):  
Neide Santos

The knowledge era redefines companies’ scenarios and workers’ profiles, requiring models and tools for Knowledge Management (KM) and Organizational Learning (OL) to respond to external demands. The growth of the Internet and the emergence of Web 2.0 created the conditions for Enterprise 2.0. This chapter analyzes Web 2.0 usefulness in the workplace and presents a software application for KM and OL that aims to support the software development process in software houses. The conclusion discusses controversial issues related to collaboration and competitive markets and presents some reasons for the apparent negative reaction of companies to adopt systems based on social networks.


2015 ◽  
Vol 14 (3) ◽  
pp. 5529-5534
Author(s):  
Florim Idrizi ◽  
Uran Ilazi ◽  
Florin Asani

The social networks have become a main tool of the XXI century for personal presentation and promotion, connectivity with others, belonging to same ideology, area of expertise or culture. Beside all the exploitations made to the social networks, lets pose the question: Are social networks and social network medias pushed to their limits, are they manageable and do they give as maximal possibilities in using, managing and having all the knowledge stuffed in there and using it to benefit of our research? Combining the social networks with semantic web can enhance the process of education and research.


2014 ◽  
pp. 1410-1426
Author(s):  
Neide Santos

The knowledge era redefines companies' scenarios and workers' profiles, requiring models and tools for Knowledge Management (KM) and Organizational Learning (OL) to respond to external demands. The growth of the Internet and the emergence of Web 2.0 created the conditions for Enterprise 2.0. This chapter analyzes Web 2.0 usefulness in the workplace and presents a software application for KM and OL that aims to support the software development process in software houses. The conclusion discusses controversial issues related to collaboration and competitive markets and presents some reasons for the apparent negative reaction of companies to adopt systems based on social networks.


Author(s):  
Claire Gubbins ◽  
Lawrence Dooley

In today’s changing environment, the competitiveness and sustainability of a modern organisation, be they global large scale enterprises (LSE’s) or local small to medium scale enterprises (SME’s), depends on its ability to innovate. Innovation can be viewed as the combined activity of generating creative ideas and the subsequent successful exploitation of these concepts for benefit. Access to relevant and up to date information provides a critical competitive edge for organisations innovation efforts. Given that social relationships are key to enhancing the ability to gather knowledge and that creation of knowledge is primarily a social process among individuals, organisations’ need to optimise the supporting mechanisms by which its people and processes accumulate, structure, and transfer knowledge effectively. Mechanisms such as social networks promote both organisational and collective learning and participation in these social networks are a significant source of knowledge, which subsequently leads to innovation. Consequently, this chapter will outline the innovation process with its knowledge management phases and extrapolate the role of social networks in this process. It will then outline the steps of the social network analysis tool and illustrate how it can be used to enhance knowledge management for innovation efforts.


10.28945/3124 ◽  
2007 ◽  
Author(s):  
Miha Skerlavaj ◽  
Vlado Dimovski

Organizational learning is a scientific field of growing importance. It has developed from classic and foundational works to the two disparate perspectives today: the acquisition and the participation perspective. The first understands knowledge as a substance, mind as a container, and learning as a transfer of a substance from one mind to another. The second perspective focuses on communities of practice and observes no teaching but rather goal-directed practical learning. We argue that both are incomplete and that there is a need for overarching perspective that would build upon multiple-theoretical and multi-level framework of social network theories. Beside connecting acquisition and participation perspective it addresses organizational learning as a multiplex and dynamic process at individual, group, intra-organizational, as well as relational level of research. This contribution proposes network perspective to intra-organizational learning and develops seven descriptive claims to be tested using real-life case studies of social networks within organizations. Both exploratory and confirmatory social network techniques are to be applied.


Author(s):  
Sanjay Chhataru Gupta

Popularity of the social media and the amount of importance given by an individual to social media has significantly increased in last few years. As more and more people become part of the social networks like Twitter, Facebook, information which flows through the social network, can potentially give us good understanding about what is happening around in our locality, state, nation or even in the world. The conceptual motive behind the project is to develop a system which analyses about a topic searched on Twitter. It is designed to assist Information Analysts in understanding and exploring complex events as they unfold in the world. The system tracks changes in emotions over events, signalling possible flashpoints or abatement. For each trending topic, the system also shows a sentiment graph showing how positive and negative sentiments are trending as the topic is getting trended.


Author(s):  
Deborah O. Obor ◽  
Emeka E. Okafor

This study focused on social networks and business performance among Igbo businessmen in Ibadan, South-west Nigeria through the exploratory research design. Social exchange, social network and social capital theories were employed as theoretical framework. Twenty-six in-depth interviews, key informant interviews and case studies were conducted with purposively selected respondents in four business locations in Ibadan. The results showed that among the factors that facilitated migration of the Igbo to Ibadan were their interest to learn a trade, their inability to attain higher education, and having a relative in Ibadan. The types of social networks available showed that social network was not location bound, as all the respondents belonged to town progressive unions and mutual benefits/cooperative associations. Social networks played vital roles in business performance, including social support, access to loan, business growth and expansion. The main challenges to maintaining adequate social network in business were distrust, envy, unbridled competition, dishonesty and inability to keep terms of agreement. The study concludes that social networks have positively influenced the business performance of migrant Igbo in Ibadan. There is need for the Igbo to strengthen their social networks through honesty, forthrightness, and transparency in all their dealings.


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