The Panorama of Information Systems Quality

2011 ◽  
pp. 1-27 ◽  
Author(s):  
Evan W. Duggan ◽  
Han Reichgelt
Keyword(s):  
Information Systems ◽  
Business Organizations ◽  
Quality Model ◽  
High Quality ◽  
Is Success ◽  
Quality Literature ◽  
Systems Quality ◽  
The Many ◽  
Information Systems Quality

Business organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated experience in delivering them. The IS community is not short on prescriptions for improving quality; however the utterances are somewhat cacophonous as proponents of quality-enhancing approaches hyperbolize claims of their efficacy and/or denigrate older approaches, often ignoring the importance of context. In this chapter we undertake an extensive review of the IS quality literature to balance the many perspectives of stakeholders in this heterogeneous community with the necessarily varied prescriptions for producing high-quality systems. We develop an IS quality model, which distills determinants of IS product quality into effects attributable to people, processes, and practices and denote that IS success results from the combination of discernible IS quality and stakeholders’ perceptions of IS quality. This chapter serves as a general introduction to the detailed analyses of topics that follow in subsequent chapters but also provides insights that are not covered elsewhere in the book.

Process-Centered Contributions to Information Systems Quality

2011 ◽  
pp. 158-180 ◽  
Author(s):  
Evan W. Duggan ◽  
Richard Gibson
Keyword(s):  
Information Systems ◽  
Direct Relationship ◽  
Software Process ◽  
Quality Systems ◽  
High Quality ◽  
Process Improvements ◽  
Systems Quality ◽  
Quality Programs ◽  
The Many ◽  
Information Systems Quality

The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance of quality. Unfortunately, in many organizations, this intensified quality focus has not been effectively applied to information systems — a surprising outcome given the many demonstrations of a direct relationship between information systems delivery process and information systems quality and success. In this chapter, we analyze process-centered contributions and solutions to the increasing challenges of producing high-quality systems. We provide a balanced overview of evidence that has emerged from practical, real-world experiences and empirical research studies, an overview that incorporates the positions of both proponents and opponents of process-centricity. We then provide an assessment of the contexts in which software process improvements and quality- enhancing initiatives can thrive.

Information Systems Quality and Success in Canadian Software Development Firms

2017 ◽  
Vol 30 (3) ◽  
pp. 1-25 ◽  
Author(s):  
Delroy A. Chevers ◽  
Gerald G. Grant
Keyword(s):  
Information Systems ◽  
Software Development ◽  
Quality Model ◽  
Statistical Tool ◽  
Is Success ◽  
Systems Quality ◽  
Expected Benefits ◽  
People Skills ◽  
The Impact ◽  
Information Systems Quality

For years, firms have been investing millions of dollars in information systems (IS) to gain operational and strategic benefits. However, in most cases these expected benefits have not been realized because the software development community has been plagued with the delivery of low quality and unsuccessful information systems. Duggan and Reichgelt's information systems quality model was adapted with minor modifications to explore the impact of process maturity and people on IS quality in Canadian software development firms. The study also investigated the impact of IS quality on IS success. Using PLS-Graph as the statistical tool, it was discovered that people skills and contribution had the greatest impact on IS quality and that IS quality impacted IS success. These findings are important to both IS practitioners and researchers in their desire to deliver high quality and successful information systems in Canada.

scholarly journals Usability Issues in Mobile-Wireless Information Systems

10.28945/3383 ◽  
2009 ◽  
Author(s):  
Ruti Gafni
Keyword(s):  
Information Systems ◽  
Handheld Devices ◽  
Quality Level ◽  
Mobile Wireless ◽  
Systems Quality ◽  
Quality Technology ◽  
Definition Of ◽  
Concept Of Information ◽  
Information Systems Quality

Usability is one of the characteristics that compose the multi-dimension concept of information systems' quality. Technology improvements enable the building of information systems to be used "any place, any time", through mobile handheld devices and wireless networks. Usability is threatened by the use of mobile-wireless information systems, especially because of the use of small devices with tiny screens, the difficulty to operate and the use during mobility. Therefore, there is a need to measure the usability characteristic, in order to define the level of quality of such information systems. This paper introduces the definitions of usability, and presents the definition of new metrics, defined in order to measure the quality level of usability of mobile-wireless information systems. These metrics were empirically validated using four different experiments, based on handheld devices.

Tranquilizing the Werewolf that Attack Information Systems Quality

2011 ◽  
pp. 253-281 ◽  
Author(s):  
Evan W. Duggan
Keyword(s):  
Information Systems ◽  
Research Literature ◽  
Delivery Methods ◽  
High Quality ◽  
Software Products ◽  
Systems Quality ◽  
Silver Bullet ◽  
Software Crisis ◽  
Information Systems Quality ◽  
Selection Of

After years of research and experimentation with information systems building, delivering high-quality systems remains a largely elusive objective. Since the prophetic assertion of Fred Brooks that the essential difficulties of “software engineering” would frustrate the search for a “silver bullet” to slay the legendary werewolf that beset its quality, IS delivery has become more difficult, and organizations have magnified the struggle to overcome what has been called “the software crisis.” There is unlikely to be a silver bullet. Only the disciplined, effective management and selection of appropriate approaches by knowledgeable and committed participants in the delivery process are likely to increase the odds of producing high-quality software products. This article discusses a variety of available user-centered and process-oriented systems delivery methods, philosophies, and techniques, which may be used in innovative permutations to tranquilize the dragon beyond its capacity to generate terror. The application context for these approaches, their strengths and weaknesses as indicated by the research literature, and reported practitioner experiences are also discussed.

scholarly journals Information Systems Quality Level and Its Impact on the Strategic Flexibility: A Field Study on Tourism and Travel Companies in the Jordanian Capital Amman

2017 ◽  
Vol 7 (3) ◽  
pp. 164
Author(s):  
Abood Saleh Ahmad AL-Adwan
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
Statistical Significance ◽  
Systems Design ◽  
Strategic Flexibility ◽  
Quality Level ◽  
The People ◽  
Systems Quality ◽  
The Impact ◽  
Information Systems Quality

This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.

A New Approach to Measuring Information Systems Quality

2009 ◽  
Vol 16 (1) ◽  
pp. 42-51 ◽  
Author(s):  
Tor Guimaraes ◽  
Curtis P. Armstrong ◽  
Brian M. Jones
Keyword(s):  
Information Systems ◽  
New Approach ◽  
Systems Quality ◽  
Information Systems Quality

The Effect of Education on Information Systems Success

2022 ◽  
pp. 1001-1020
Author(s):  
Richard J. Goeke ◽  
Kerri Anne Crowne ◽  
Dennis R. Laker
Keyword(s):  
Information Systems ◽  
Job Performance ◽  
Direct Effect ◽  
Tool Use ◽  
Education Level ◽  
Performance Model ◽  
Business Analytics ◽  
Information Systems Success ◽  
Is Success ◽  
The Many

Research into the relationship between education and information systems (IS) success (use, satisfaction, and impact) has produced mixed results. Such results seem counterintuitive, given the many benefits that education brings to the workplace. However, workplace research from Human Resources (HR) has similarly found that education has little direct effect on job performance. Instead, education has indirect effects on job performance through job expertise, which is what drives behavior and job performance. The present research integrated the Delone & McLean IS Success Model with the Job Performance Model, and found similar results: in a survey of 465 professionals working in business analytics (BA), user education level had no direct effect on IS success (BA tool use, satisfaction, and impact). Instead, education level had a positive effect on expertise with the BA tool, which in turn positively affected BA tool use. These results build upon those from HR, and suggest that education has an indirect effect on IS success, rather than a direct effect.

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