E-Government Performance Measurement

2012 ◽  
pp. 150-165 ◽  
Author(s):  
Forrest V. Morgeson
Keyword(s):  
United States ◽  
Performance Measurement ◽  
The United States ◽  
Electronic Government ◽  
Government Performance ◽  
Political Systems ◽  
Citizen Perceptions ◽  
Government Websites ◽  
Government Responsiveness

The emergence and rapid spread of electronic government in the United States over the past decade, as well as across much of the globe, has created a need for better, more robust methods of measuring this system’s performance. In this chapter we discuss several issues surrounding performance measurement of e-government websites. We outline two types of performance measurement – internal and external measurement – and emphasize the importance of external, citizen-centric performance measures in the e-government context. Following a brief case study illustrating the value of this type of performance measurement, we conclude the chapter by recommending a unified system of e-government performance measurement spanning levels and types of government in the United States. Such a system would best position not only the U.S. government, but many political systems currently implementing and expanding e-government services to realize the goals of improved citizen perceptions of service quality, government efficiency, government responsiveness, transparency, trust, and so forth, through e-government.

scholarly journals Current Themes in Performance Measurement and Emerging Challenges of the Government Performance and Results Act in the United States

2006 ◽  
Vol 21 (1) ◽  
pp. 27-41
Author(s):  
Dong-Jin Lim ◽  
Ki-Gwan Park
Keyword(s):  
United States ◽  
Performance Measurement ◽  
Performance Management ◽  
The United States ◽  
Government Performance ◽  
Performance Measurements ◽  
The Government ◽  
Over Time

This study explores how performance measurement has changed over time and identifies the major themes and emerging challenges of the Government Performance and Results Act by reviewing the literature of performance measurement. This study categorizes three themes in performance management studies-conceptual, technical, and managerial-and examines three challenges of the GPRA-adjustment, measurement, and complexity. Although many have argues that performance measurement and the GPRA are some of the best alternatives for improving government, there are many challenges that are difficult to resolve easily. This study argues that performance measurement is not a panacea for improving government; rather, many considerations about how we use or deal with performance measurements are needed.

Portals and Policy

2011 ◽  
pp. 3970-3979
Author(s):  
Patricia Diamond Fletcher
Keyword(s):  
United States ◽  
Federal Government ◽  
The United States ◽  
Electronic Government ◽  
United States Government ◽  
Government Agencies ◽  
Executive Agencies ◽  
Government Portal ◽  
The U.S

This chapter evaluates the emerging electronic “portal” model of information and service delivery to U.S. citizens, businesses, and government agencies. The portal model is being used as a technology framework in the U.S. Federal government to carry out the electronic government strategies set out in the President’s Management Agenda for 2002 and the subsequent 24 electronic government initiatives included in the Budget of the United States Government for 2003 and the E-Government Strategy. FirstGov.gov is the official Federal government portal for all information and services delivered by the Federal executive agencies. The legal and organizational framework for FirstGov, based on an in-depth case study, is presented and evaluated as a model for future electronic government initiatives.

Portals and Policy

2011 ◽  
pp. 52-62 ◽  
Author(s):  
Patricia Diamond Fletcher
Keyword(s):  
United States ◽  
Federal Government ◽  
The United States ◽  
Electronic Government ◽  
United States Government ◽  
Government Agencies ◽  
Executive Agencies ◽  
Government Portal ◽  
The U.S

This chapter evaluates the emerging electronic “portal” model of information and service delivery to U.S. citizens, businesses, and government agencies. The portal model is being used as a technology framework in the U.S. Federal government to carry out the electronic government strategies set out in the President’s Management Agenda for 2002 and the subsequent 24 electronic government initiatives included in the Budget of the United States Government for 2003 and the E-Government Strategy. FirstGov.gov is the official Federal government portal for all information and services delivered by the Federal executive agencies. The legal and organizational framework for FirstGov, based on an in-depth case study, is presented and evaluated as a model for future electronic government initiatives.

Gendered differences in emigration and mobility perspectives among European researchers working abroad

2014 ◽  
Vol 7 (1) ◽  
pp. 33-41 ◽  
Author(s):  
Elisabeth Scheibelhofer
Keyword(s):  
United States ◽  
Qualitative Research ◽  
Qualitative Study ◽  
Social Relations ◽  
The United States ◽  
Research Strategy ◽  
The Future ◽  
Highly Skilled

This paper focuses on gendered mobilities of highly skilled researchers working abroad. It is based on an empirical qualitative study that explored the mobility aspirations of Austrian scientists who were working in the United States at the time they were interviewed. Supported by a case study, the paper demonstrates how a qualitative research strategy including graphic drawings sketched by the interviewed persons can help us gain a better understanding of the gendered importance of social relations for the future mobility aspirations of scientists working abroad.

‘A Routh O’ Auld Nick-Nackets’ – the antiquarian collection of John Rae

2015 ◽  
Vol 36-37 (1) ◽  
pp. 163-183
Author(s):  
Paul Taylor
Keyword(s):  
United States ◽  
Nineteenth Century ◽  
Social Context ◽  
Moral Education ◽  
The United States ◽  
Representative Case ◽  
National Museums ◽  
The Individual ◽  
The University

John Rae, a Scottish antiquarian collector and spirit merchant, played a highly prominent role in the local natural history societies and exhibitions of nineteenth-century Aberdeen. While he modestly described his collection of archaeological lithics and other artefacts, principally drawn from Aberdeenshire but including some items from as far afield as the United States, as a mere ‘routh o’ auld nick-nackets' (abundance of old knick-knacks), a contemporary singled it out as ‘the best known in private hands' (Daily Free Press 4/5/91). After Rae's death, Glasgow Museums, National Museums Scotland, the University of Aberdeen Museum and the Pitt Rivers Museum in Oxford, as well as numerous individual private collectors, purchased items from the collection. Making use of historical and archive materials to explore the individual biography of Rae and his collection, this article examines how Rae's collecting and other antiquarian activities represent and mirror wider developments in both the ‘amateur’ antiquarianism carried out by Rae and his fellow collectors for reasons of self-improvement and moral education, and the ‘professional’ antiquarianism of the museums which purchased his artefacts. Considered in its wider nineteenth-century context, this is a representative case study of the early development of archaeology in the wider intellectual, scientific and social context of the era.

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