Rethinking Retail Design in the Experience Economy
Keyword(s):
This chapter seeks to explore and discuss the way commercial companies and non-commercial companies have transformed the design and the delivering of products and services offered. This work aims to contribute to the discussion of the character of interiors by exploring empirical cases. These cases exhibit experiences comprised of emotional as well as functional interactions between customers and service providers. Their key attribute is to deliver a personal experience that stirs feelings, sensations, and emotions that are memorable and inclusive. The result of this research intends to enable professionals to have a series of instruments that are multidisciplinary in nature so that they can use them in their design practice.
2021 ◽
pp. 117718012098615
2004 ◽
Vol 8
(2-3)
◽
pp. 227-242
Keyword(s):