A Stakeholder's Analysis of the Effect of Mobile Money in Developing Countries

Author(s):  
Mahamadou Kante ◽  
Macire Kante

Understanding the stakeholders of mobile money services and systems in developing countries remain critical issues that need to be addressed. Using the Stakeholder Theory, along with the Diffusion of Innovation Theory and Unified Theory of Acceptance and Use of Technology, this study gathered data from 110 respondents to contribute to the understanding of the mobile money (Orange Money) stakeholders in Mali. The results characterized the stakeholders of the mobile money system and revealed that each stakeholder has its unique drivers and challenges towards the adoption of the mobile money system. These findings suggest that specific attention should be paid to each stakeholder by the mobile money operator in developing countries.

2019 ◽  
pp. 160-171
Author(s):  
K. A. Oweis ◽  
O. F. Alghaswyneh

Despite the rapid growth in technology and the research effort given on investigating the adoption of electronic banking services, both banks and academic researchers in developing countries perceive the problem of low-level adoption of electronic banking. Most studies which have investigated the adoption, acceptance, or intention to use electronic banking, have agreed that customers «trust is one of the most important impediments that have frustrated the success of the adoption process. Therefore, in developed countries,customers» trust became the pivot of research studies that investigated the electronic dealings between customers and new IT/IS innovations. Recently, a few researchers have started investigating online trust in developing countries. Although electronic banking services have been widely adopted in developed countries, there is still low usage in developing countries such as Saudi Arabia. This quantitative research aims to empirically determine the significant antecedents of electronic Banking Service Adoption, as well as to explain how the Diffusion of Innovation Theory (DOIT) is being used in determining the antecedent of electronic banking in Saudi Arabia. Using an adopted survey instrument, (5-point-Likert scale) is used. Were eventually used to further analyse the data using mainly The Partial Least Square (PLS). This study contribute to the body of knowledge by extending existing literature to identifying the factors influencing the acceptance of electronic banking among banks customers, developing a comprehensive model which contributes to online customer literature by extending the Diffusion of Innovation Theory (DOIT) to include trust and system reliability applying them to the context of electronic banking, extending existing literature by applying the developed model to Saudi customers, contributing to technology acceptance theories by showing the role of system reliability in the acceptance of electronic banking, Contributing to the electronic trust literature by examining the role of customer trust in the context of electronic banking and how it might be increased. Keywords: electronic banking services, developing countries, Diffusion of Innovation Theory, trust, partial least square.


2020 ◽  
pp. 205-210
Author(s):  
A. M. Meirmanova

The presented study examines e-commerce technologies a new conceptual framework of the unified theory of acceptance and use of technology among small and medium enterprises (SMEs) in developing countries.Aim. The study aims to identify factors for the implementation and acceptance of e-commerce among small and medium enterprises (SMEs) in developing countries.Tasks. The authors utilize tools of G. Hofstede’s cultural dimensions theory to describe the emotional attitude of an individual to the use of technology.Methods. This study examines various aspects of the method of the unified theory of acceptance and use of technology (UTAUT), which is implemented in many studies of behavioral intentions of individuals in the adoption of new technologies.Results. For the first time, a conceptual (predictive) model based on four moderating variables is proposed. The variables include such cultural dimension parameters as power distance index  (PDI), individualism/collectivism  (IDV), uncertainty avoidance  (UAI), and long-term/short-term orientation (LTO). These moderators boost the effect of the basic constructs on the behavioral propensity for the use and application of technologies.Conclusions. Based on the considered conceptual framework, the authors propose a number of recommendations for the development of tools that would ensure the required level of employee engagement in the acceptance and use of e-commerce technologies among small and medium enterprises (SMEs) in developing countries. Another promising direction involves using the tools of G. Hofstede’s cultural dimensions theory to examine the specific aspects of the acceptance and use of information technology among organizations belonging to different national business cultures.


2014 ◽  
Vol 14 (4) ◽  
pp. 207-218 ◽  
Author(s):  
Sarah Elison ◽  
Jonathan Ward ◽  
Glyn Davies ◽  
Mark Moody

Purpose – The purpose of this paper is to explore the adoption and implementation of computer-assisted therapy (CAT) using Breaking Free Online (BFO) in a social care and health charity working with people affected by drugs and alcohol dependence, Crime Reduction Initiatives (CRI). Design/methodology/approach – Semi-structured interviews were conducted with service managers, practitioners, peer mentors and service users. Data were thematically analysed and themes conceptualised using Roger's Diffusion of Innovation Theory (Rogers, 1995, 2002, 2004). Findings – A number of perceived barriers to adoption of BFO throughout CRI were identified within the social system, including a lack of IT resources and skills. However, there were numerous perceived benefits of adoption of BFO throughout CRI, including broadening access to effective interventions to support recovery from substance dependence, and promoting digital inclusion. Along with the solutions that were found to the identified barriers to implementation, intentions around longer-term continuation of adoption of the programme were reported, with this process being supported through changes to both the social system and the individuals within it. Research limitations/implications – The introduction of innovations such as BFO within large organisations like CRI can be perceived as being disruptive, even when individuals within the organisation recognise its benefits. For successful adoption and implementation of such innovations, changes in the social system are required, at organisational and individual levels. Practical implications – The learning points from this study may be relevant to the substance misuse sector, and more widely to criminal justice, health and social care organisations. Originality/value – This study is the first of its kind to use a qualitative approach to examine processes of implementation of CAT for substance misuse within a large treatment and recovery organisation.


2019 ◽  
Vol 12 (6) ◽  
pp. 87-95
Author(s):  
Liang Zhang ◽  
◽  
Xuesheng Qian ◽  
Ping Lv ◽  
Xue Zhou ◽  
...  

Author(s):  
Bartholomew Aleke ◽  
Udechukwu Ojiako ◽  
David Wainwright

In this paper, the authors examine the process of diffusion of innovation ICT within agrarian business enterprises operating in developing countries. There is substantial research in the area of Diffusion of Innovation Theory (DoI) and its application to Information Systems (IS) research within organisations. However, in recognition of the conceptual limitations of DoI, researchers have called for the incorporation of aspects of Social Network Theory (SNT) into DoI frameworks. The findings of this research suggest that an understanding of the conceptual basis of innovation is a major driver of successful innovation adoption.


Author(s):  
J. McAvoy ◽  
E. Van Sickle ◽  
B. Cameron

In industry, up to 40% of an IS budget can be spent on Storage technology, making it the fastest growing segment of IT/IS. While industry has recognised the need to diffuse this technology, academia has been slow to respond to this diffusion need. Universities are not teaching courses in this area and a variety of reasons are presented ranging from lack of skills, to bureaucratic delays, to cost (the cost of installing a Storage system for use by students is a massive expenditure well beyond the budgets of most IS academic departments).This chapter concentrates on the lack of skills (knowledge barriers in the parlance of diffusion of innovation theory) and examines ways to overcome this. The knowledge skills are present in industry, so collaboration between industry and academia is a suggested solution. Collaboration between industry and academia, though, is fraught with problems. The aim of this research therefore is to examine how this collaboration can be effective. Interestingly, the result of this research suggests true collaboration is not the solution, but a win-win situation is still possible for all stakeholders.


2015 ◽  
Vol 6 (3) ◽  
pp. 21-31 ◽  
Author(s):  
Henrik Vejlgaard

This study aims at finding out if households or organizations are faster in their acceptance of a technological innovation. The object of this study is digital terrestrial television (DTT), specifically the implementation of DTT in Denmark. The theoretical framework is diffusion of innovation theory. Three surveys were carried out for both households and organizations. Based on the surveys, the rate of adoption for households and for organizations could be established. It is clear that organizations accept new technology faster than households during the entire adoption process. An explanation may be that it is the employees in the organization who are the most open to technology innovations who set the agenda for the acceptance process. Danish culture can have had an influence on the findings. If that is the case the findings may be generalizable only to cultures that are similar to Danish culture.


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