The IT Evaluation and Benefits Management Life-Cycle

Author(s):  
Judy McKay ◽  
Peter Marshall

It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and particularly in information technology (IT). On the one hand, discussions of the new information-based economy and the promise of the new e-business domain leads inevitably to enormous faith being placed in IT, or perhaps more accurately, on the critical, appropriate utilisation of IT to deliver business benefits. Such faith is illustrated by quotes such as: “Across all industries, information and the technology that delivers it have become critical, strategic assets for business firms and their managers” (Laudon and Laudon, 2000). But such enthusiasm is tempered by another view or concern that IT is not delivering on its promises, that it is “oversold and undelivered” (Earl, 1994), and that demonstrating the business value of IT investment is difficult in many instances. This concern that managers do not perceive that they are deriving value for money when it comes to IT investments is troubling when information and IT are often presented as the very backbone of the new economy. Such cynicism is reflected in quotes such as: “There are many different ways to ruin a company. Speculation is the fastest, IT is the most reliable” (Kempis et al., 1999).

Author(s):  
Judy McKay ◽  
Peter Marshall

It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and particularly in information technology (IT). On the one hand, discussions of the new information-based economy and the promise of the new e-business domain leads inevitably to enormous faith being placed in IT, or perhaps more accurately, on the critical, appropriate utilisation of IT to deliver business benefits. Such faith is illustrated by quotes such as: “Across all industries, information and the technology that delivers it have become critical, strategic assets for business firms and their managers” (Laudon and Laudon, 2000). But such enthusiasm is tempered by another view or concern that IT is not delivering on its promises, that it is “oversold and undelivered” (Earl, 1994), and that demonstrating the business value of IT investment is difficult in many instances. This concern that managers do not perceive that they are deriving value for money when it comes to IT investments is troubling when information and IT are often presented as the very backbone of the new economy. Such cynicism is reflected in quotes such as: “There are many different ways to ruin a company. Speculation is the fastest, IT is the most reliable” (Kempis et al., 1999).


2010 ◽  
Vol 1 (1) ◽  
pp. 28-40 ◽  
Author(s):  
Govindan Marthandan ◽  
Tang Chun Meng

For years information technology (IT) has helped companies improve organizational efficiency and effectiveness. Today’s IT plays a more strategic role in building capabilities for sustaining and creating competitive advantages. The increasing importance of IT has led many organizations to integrate it into their daily operations. To justify the ever-increasing spending on IT, organizations have been searching for evaluation methods to prove the business value of IT. However, this is a challenging undertaking, as there are contradictory answers to questions on whether it is worthwhile to pay substantial sums for IT. To gain insight into the reasons behind the contradictory answers, this paper first reviews conflicting research results of past studies on IT business value. It then explains the term IT productivity paradox. Last, it provides five reasons why IT business value is not fully reflected in the way business managers expect it to be.


Author(s):  
Petter Gottschalk

Stages 6 and 7 cover strategy implementation in the Y model. While stage 6 is concerned with implementing the plan and describing results, stage 7 is concerned with evaluating results as illustrated in Figure 6.1. The creation of IS/IT strategy has become a major challenge to business executives and IS/IT executives in recent years. Investments in information technology have been large, and many failed investments reflect this challenge. The impact of IT on organizational performance has grown in strategic importance, and thus the significance of failed IT investments is even greater. Information processing and information technology are becoming critical to many business and government operations, and the technology itself is changing at a rapid rate. New information technology will continue to transform organizations, and changes in how industry participants use IT can alter established relationships in an industry. Strategic IS/IT planning can play a critical role in helping organizations to increase efficiency, effectiveness and competitiveness. Although organizations use different methods in their analysis of current and desired situation, the resulting plans are to be implemented.


2013 ◽  
Vol 7 (1) ◽  
pp. 43-60 ◽  
Author(s):  
Marisa Analia Sánchez ◽  
Antonio Carlos Gastaud Maçada ◽  
Marcela del Valle Sagardoy

Purpose – The purpose of the paper is to present a theoretical framework and the preliminary results of a research on how to assess information technology (IT) investments so as to deliver maximum business value. Design/methodology/approach – To see whether IT projects fit strategy, the Strategy Map provides a framework for defining the portfolio value and data envelopment analysis (DEA) is used to measure the efficiency of project portfolios. Subsequently, an application that illustrates the value of the framework is described. Findings – The authors offer a framework that integrates the Strategy Map and IT project portfolio management (PPM) and suggest that this conceptual framework will allow an organization to enhance the value of IT investments. Research limitations/implications – This paper is supported by a case study using secondary data only. Practical implications – The suggested method could help CEOs to understand the interactions between projects and strategy and thus supports decision making to prioritize and track IT investments. The paper illustrates how the proposed framework is applied. It also provides the basis for further research. Originality/value – By explicitly linking IT investment with organizational goals, this approach produces results that differ from those of previous studies and provides a strategy-based approach to PPM.


Author(s):  
Punyaslok Sarkar ◽  
Debasish Dutta

This is a study of information technology within a company and how it works and its structure. In this case, it’s a airlines company called Air India and how IT helps in running the different flights around the world.


Author(s):  
Petar Halachev ◽  
Victoria Radeva ◽  
Albena Nikiforova ◽  
Miglena Veneva

This report is dedicated to the role of the web site as an important tool for presenting business on the Internet. Classification of site types has been made in terms of their application in the business and the types of structures in their construction. The Models of the Life Cycle for designing business websites are analyzed and are outlined their strengths and weaknesses. The stages in the design, construction, commissioning, and maintenance of a business website are distinguished and the activities and requirements of each stage are specified.


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