Impact of Trust on Communication in Global Virtual Teams

2016 ◽  
Vol 6 (1) ◽  
pp. 1-19 ◽  
Author(s):  
Päivi Lohikoski ◽  
Jaakko Kujala ◽  
Harri Haapasalo ◽  
Kirsi Aaltonen ◽  
Leena Ala-Mursula
Keyword(s):  
Virtual Teams ◽  
Interpersonal Trust ◽  
Structured Interviews ◽  
Affective Trust ◽  
Electronic Survey ◽  
History Of ◽  
Group Interviews ◽  
The Impact

This study aims to research the impact of impersonal and interpersonal trust on communication among virtual teams. A multi-method case study was conducted, with data provided by 94 organisation members in a global telecommunication company with a long history of virtual ways of working. The case study consisted of semi-structured interviews, an electronic survey, focus group interviews and document reviews. The main finding is that impersonal trust is essential for the development of interpersonal trust in virtual teams (VTs) and for communication among VTs. Furthermore, strong interpersonal affective trust among employees within each site negatively affects VTs' communication. This study suggests that the role of impersonal trust is more significant in virtual organisations than in regular organisations because impersonal trust acts as an enabler for the development of interpersonal trust and affects communication in VTs at a fundamental level. Results from previous studies are contradictory. Theoretically, the field of communication and trust in virtual teams is still in its infancy. This paper is a thorough multi-method study about the impact of impersonal and interpersonal trust on communication.

Case Study - “Can You See Me?”

2012 ◽  
pp. 804-815
Author(s):  
Anne DiPardo ◽  
Mike DiPardo
Keyword(s):  
Virtual Teams ◽  
Fine Tuning ◽  
Working Relationships ◽  
Functional Requirements ◽  
Virtual Collaboration ◽  
Geographically Dispersed ◽  
History Of ◽  
Written Word

This chapter presents a case study detailing how geographically dispersed software developers employ writing in the process of creating and troubleshooting products for use in the healthcare industry. It focuses particularly on their efforts to arrive at language that unambiguously reflects functional requirements and optimal design principles. After a brief history of the company and the evolution of its national and international virtual collaboration practices, the authors turn to the role of text across particular task cycles, exploring the uses of writing in generating, designing, and refining plans and products. Focusing on a series of three composing sequences, the authors highlight the incremental process by which the team moves toward a shared sense of understanding and linguistic precision. They argue that in contrast to common conceptions of texts as simple containers for preformed ideas, these episodes provide a more nuanced picture, as writing comes to play a central role in constituting and fine-tuning meaning and in maintaining strong working relationships throughout the processes of developing and refining products. They close with implications for preparing diverse virtual teams for participation in tasks that demand exacting uses of the written word.

Establishing a maker culture beyond the makerspace

2019 ◽  
Vol 37 (2) ◽  
pp. 219-232 ◽  
Author(s):  
Karen Beavers ◽  
Jennifer Esteron Cady ◽  
Amy Jiang ◽  
Liberty McCoy
Keyword(s):  
Liberal Arts ◽  
Maker Movement ◽  
Structured Interviews ◽  
Content Type ◽  
Liberal Arts University ◽  
Culture Influence ◽  
Maker Culture ◽  
The Impact

Purpose The purpose of this paper is to describe the process of fostering a maker culture in a liberal arts university. It explores the impact of making on student learning and engagement, as well as the role of the library’s maker program. Design/methodology/approach This paper is a case study that presents the tools and activities used in an academic library’s maker program. Structured interviews were conducted with faculty, staff and students to review the program and maker culture influence on campus. Findings Findings highlight the library’s role in supporting maker culture on a liberal arts campus and address ways making contributes to student engagement and learning. Interviewees also recommend strategies to increase awareness and market the library’s maker program to engage a wider community. Originality/value Though there are many articles written about the maker movement and libraries, this study contributes to the growing body of research on makerspaces in higher education, with particular focus on a library at a liberal arts university.

Case Study - "Can You See Me?"

2010 ◽  
pp. 53-64
Author(s):  
Anne DiPardo ◽  
Mike DiPardo
Keyword(s):  
Virtual Teams ◽  
Fine Tuning ◽  
Working Relationships ◽  
Functional Requirements ◽  
Virtual Collaboration ◽  
Geographically Dispersed ◽  
History Of ◽  
Written Word

This chapter presents a case study detailing how geographically dispersed software developers employ writing in the process of creating and troubleshooting products for use in the healthcare industry. It focuses particularly on their efforts to arrive at language that unambiguously reflects functional requirements and optimal design principles. After a brief history of the company and the evolution of its national and international virtual collaboration practices, the authors turn to the role of text across particular task cycles, exploring the uses of writing in generating, designing, and refining plans and products. Focusing on a series of three composing sequences, the authors highlight the incremental process by which the team moves toward a shared sense of understanding and linguistic precision. They argue that in contrast to common conceptions of texts as simple containers for preformed ideas, these episodes provide a more nuanced picture, as writing comes to play a central role in constituting and fine-tuning meaning and in maintaining strong working relationships throughout the processes of developing and refining products. They close with implications for preparing diverse virtual teams for participation in tasks that demand exacting uses of the written word.

The Catholic Church and the Northern Ireland Troubles, 1968-1998

2019 ◽  
Author(s):  
Margaret M. Scull
Keyword(s):  
Northern Ireland ◽  
Catholic Church ◽  
The Troubles ◽  
Conflict Situations ◽  
Community Organizers ◽  
History Of ◽  
The Impact ◽  
The Catholic Church

This book evaluates the role of the Catholic Church in mediating conflict situations, with the Northern Ireland ‘Troubles’ acting as a case study. Until surprisingly recently the only accounts of the Irish Catholic Church during this period were written by Irish priests and bishops and were commemorative, rather than analytical, in intent. During the conflict, these individuals often worked behind the scenes, acting as go-betweens for the British government and republican paramilitaries, with the aim of bringing about a peaceful solution. In addition, this study explores the impact of the English Catholic Church on the conflict and provides a broad analysis of key themes in the history of the Catholic Church during the ‘Troubles’. It argues for an entangled approach to this history, maintaining that we must study the actions of the American, Irish, and English Catholic Churches, as well as that of the Vatican, to uncover the full impact of the Church on the conflict. A critical analysis of previously neglected state documents alongside Irish and English Catholic Church archival material changes our perspective on the role of a religious institution in a modern conflict. Author-conducted interviews with leading priests, women religious, bishops, former paramilitaries, community organizers, and politicians add colour and nuance to the debate.

Introduction

2020 ◽  
pp. 1-23
Author(s):  
Sarah G. Phillips
Keyword(s):  
Political Violence ◽  
International Intervention ◽  
Parent State ◽  
Course Of Action ◽  
History Of ◽  
The Republic ◽  
The Impact

This introductory chapter lays out the case of Somaliland and the role of international intervention within the region’s troubled history. Somalilanders’ historically grounded fear about the velocity of war—and the irrelevance of international actors to containing its spread—is foregrounded such that in times of crisis, mobilizing for political violence is largely bracketed out as a viable, or perhaps even logical, course of action. The chapter briefly lays the groundwork for this case study by delving into the history of Somaliland with respect to its parent state, the Republic of Somalia. It notes the unusual divergence in the levels of violence experienced by Somaliland and the Republic of Somalia since the 1990s. In addition to Somaliland’s history, the chapter also lays out the methodology for conducting Somaliland’s case study as well as the impact of discourse literature upon the study.

Understanding refugee entrepreneurship incubation – an embeddedness perspective

2019 ◽  
Vol 25 (5) ◽  
pp. 1065-1092 ◽  
Author(s):  
Alexander Dominik Meister ◽  
René Mauer
Keyword(s):  
Host Country ◽  
Structured Interviews ◽  
Business Incubation ◽  
Content Type ◽  
Study Approach ◽  
Stakeholder Perspective ◽  
Multi Stakeholder ◽  
The Impact

Purpose Recent years have seen a wave of immigration in western countries. Entrepreneurship can foster refugees’ integration in the labour market. Hence, the authors observe an emergence of incubators with social purpose, addressing the key challenges of refugee entrepreneurs. The purpose of this paper is to look at the particularities and the impact of business incubation on entrepreneurial development and embeddedness of refugee entrepreneurs in the host country by applying the theoretical lens of mixed embeddedness theory. Design/methodology/approach This paper is based on a qualitative case study approach exploring one business incubation model for refugee entrepreneurs in Germany. For a multi-stakeholder perspective, the data were collected through a participatory focus group workshop and semi-structured interviews of refugee entrepreneurs and incubator stakeholders (e.g. incubator management, mentors and partners) contributing to the incubation. The data collection extends over the duration of five months of the incubation programme. Findings The empirical results emphasise the impact of the business incubator on refugee entrepreneur’s development and embeddedness. In this analysis, the authors identify key themes of a particular incubation process addressing the lack of embeddedness and barriers to refugee entrepreneurs in the host country. From the results, the authors elaborate a particular business incubation process framework of refugee entrepreneurs. Originality/value The findings enhance the understanding how business incubation contributes to the embeddedness of refugee entrepreneurs in their new hosting environment. Thus, this research contributes to the existing literature by extending incubation model frameworks towards refugee entrepreneurship and embeddedness perspectives. Furthermore, the study emphasises the role of the incubator in the context of the dimensions of the mixed embeddedness of the refugee entrepreneurs.

scholarly journals The Development and Feasibility Study of a Multimodal ‘Talking Wall’ to Facilitate the Voice of Young People with Autism and Complex Needs: A Case Study in a Specialist Residential School

2020 ◽  
Vol 50 (12) ◽  
pp. 4267-4279
Author(s):  
Norah Richards ◽  
Laura Crane
Keyword(s):  
Young People ◽  
Residential School ◽  
Structured Interviews ◽  
Complex Needs ◽  
Innovative Method ◽  
The Impact ◽  
Further Development ◽  
The Voice

AbstractLimited research has examined methods to investigate the views, preferences and experiences of young people with autism and complex needs. The aim of this study, based at a specialist residential school in England, was to develop and pilot an innovative method for this purpose—a ‘Talking Wall’—that was trialled over a 6-month period. Thematic analysis of data from focus groups and semi structured interviews with staff, combined with structured observations of pupils, resulted in three key themes: supporting the expression and evaluation of emotions that underlie preferences; recognising the impact of transitions; and the important role of familiar adults in interpreting communication bids. These positive, initial findings suggest the Talking Wall approach merits further development and evaluation.

Stress, Cortisol and Suicide Risk

2019 ◽  
Author(s):  
Daryl Brian O'Connor
Keyword(s):  
Risk Factors ◽  
Suicidal Behavior ◽  
Suicide Risk ◽  
Stressful Events ◽  
Additional Risk ◽  
Global Health Issue ◽  
History Of ◽  
Hpa Axis Activity ◽  
The Impact

Suicide is a global health issue accounting for at least 800,000 deaths per annum. Numerous models have been proposed that differ in their emphasis on the role of psychological, social, psychiatric and neurobiological factors in explaining suicide risk. Central to many models is a stress-diathesis component which states that suicidal behavior is the result of an interaction between acutely stressful events and a susceptibility to suicidal behavior (a diathesis). This article presents an overview of studies that demonstrate that stress and dysregulated hypothalamic-pituitary-adrenal (HPA) axis activity, as measured by cortisol levels, are important additional risk factors for suicide. Evidence for other putative stress-related suicide risk factors including childhood trauma, impaired executive function, impulsivity and disrupted sleep are considered together with the impact of family history of suicide, perinatal and epigenetic influences on suicide risk.

A general practice provider federation in a mixed health economy in England: a case study investigation

2018 ◽  
Vol 68 (suppl 1) ◽  
pp. bjgp18X696929
Author(s):  
Jill Mitchell
Keyword(s):  
General Practice ◽  
Shared Vision ◽  
Health Economy ◽  
Structured Interviews ◽  
The North ◽  
Common Strategy ◽  
Common Purpose ◽  
Collaborative Working ◽  
The Impact

BackgroundThere is an emerging debate that general practice in its current format is out-dated and there is a requirement to move to a federated model of provision where groups of Practices come together. The emergence of federations has developed over the past 5 years but the factors that influence how federations develop and the impact of this new model is an under researched area.AimThe study explored the rationale around why a group of independent GP practices opted to pursue an alternative business venture and the benefits that this strategy offered.MethodA single organisational case study of a federation in the North of England was conducted between 2011–2016. Mixed methods data collection included individual and group semi-structured interviews and quantitative surveys.ResultsFederations promote collaborative working, relying on strategic coherence of multiple individual GP practices through a shared vision and common purpose. Findings revealed many complexities in implementing a common strategy across multiple independent businesses. The ability of the federation to gain legitimacy was two dimensional – externally and internally. The venture had mixed successes, but their approach to quality improvement proved innovative and demonstrated outcomes on a population basis. The study identified significant pressures that practices were experiencing and the need to seek alternative ways of working but there was no shared vision or inclination to relinquish individual practice autonomy.ConclusionOrganisational development support is critical to reform General Practice. Whether central funding through the GP Five Year Forward View will achieve the scale of change required is yet to be evidenced.

An Analytical Approach to Cruise Tourism As an Option For Development: a Case Study of the Sultanate of Oman

2020 ◽  
Vol 15 (2) ◽  
pp. 95-109
Author(s):  
Heba Aziz ◽  
Osman El-Said ◽  
Marike Bontenbal
Keyword(s):  
Capital City ◽  
Sultanate Of Oman ◽  
Policy Makers ◽  
Cruise Tourism ◽  
The Impact ◽  
The Relationship ◽  
Average Expenditure ◽  
Return Intention

The objective of this study was to measure the level of cruise tourists' satisfaction as well as the relationship between satisfaction, recommendation, return intention, and expenditure. Also, the impact of factors such as nationality, length of the visit, and age on the level of expenditure was measured. An empirical approach for data collection was followed and a total of 152 questionnaires were collected from cruise tourists visiting the capital city of Oman, Muscat, as cruise liners anchor at Sultan Qaboos Port. Results of the regression analysis supported the existence of a causal relationship between satisfaction with destination attributes, overall satisfaction, recommendation, return intention, and expenditure. It was found that the average expenditure varies according to age and length of the visit. Recommendations for policy makers were suggested on how to increase the role of cruise tourism in strengthening the economy.

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