An Exploration of Resilience and Values in the Co-Design of Sociotechnical Systems

2016 ◽  
Vol 3 (1) ◽  
pp. 1-17 ◽  
Author(s):  
Balbir S. Barn ◽  
Ravinder Barn
Keyword(s):  
Information Systems ◽  
Mobile Apps ◽  
Systems Design ◽  
Systems Development ◽  
End User ◽  
Youth Justice ◽  
The Public ◽  
Reflection Model ◽  
The Uk ◽  
The Impact

The notion of resilience is becoming an important consideration in addressing the needs of vulnerable individuals and groups in the public sector. In Information Systems development, resilience has often been treated as a non-functional requirement such as scalability and little or no work has aimed at building resilience in end-users through systems development. Sociotechnical approaches while not specifically addressing resilience, have strived for a balance between technology and humans. While there are many variants of sociotechnical approaches, in this paper the authors introduce a refinement of the value sensitive action-reflection model used in co-design, first introduced by Yoo et al, that recognises the tension between values and resilience. The authors report on their activities of using this approach for a project aimed at developing mobile apps for promoting better engagement between young people in conflict with the law and their case workers in the UK youth justice system. They examine the ambiguity created when designer and stakeholder prompts change their role and purpose during the co-design process and discuss the impact of this on resilience building for the end-user and the possible implications for Information Systems design processes.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

scholarly journals What do users think of the UK’s three COVID-19 contact-tracing apps? A comparative analysis

2021 ◽  
Vol 28 (1) ◽  
pp. e100320
Author(s):  
Vahid Garousi ◽  
David Cutting
Keyword(s):  
Mobile Apps ◽  
Analysis Data ◽  
End Users ◽  
Contact Tracing ◽  
User Reviews ◽  
The Public ◽  
Engineering Teams ◽  
Technical Issues ◽  
The Uk ◽  
The Right

ObjectivesOur goal was to gain insights into the user reviews of the three COVID-19 contact-tracing mobile apps, developed for the different regions of the UK: ‘NHS COVID-19’ for England and Wales, ‘StopCOVID NI’ for Northern Ireland and ‘Protect Scotland’ for Scotland. Our two research questions are (1) what are the users’ experience and satisfaction levels with the three apps? and (2) what are the main issues (problems) that users have reported about the apps?MethodsWe assess the popularity of the apps and end users’ perceptions based on user reviews in app stores. We conduct three types of analysis (data mining, sentiment analysis and topic modelling) to derive insights from the combined set of 25 583 user reviews of the aforementioned three apps (submitted by users until the end of 2020).ResultsResults show that end users have been generally dissatisfied with the apps under study, except the Scottish app. Some of the major issues that users have reported are high battery drainage and doubts on whether apps are really working.DiscussionTowards the end of 2020, the much-awaited COVID-19 vaccines started to be available, but still, analysing the users’ feedback and technical issues of these apps, in retrospective, is valuable to learn the right lessons to be ready for similar circumstances in future.ConclusionOur results show that more work is needed by the stakeholders behind the apps (eg, apps’ software engineering teams, public-health experts and decision makers) to improve the software quality and, as a result, the public adoption of these apps. For example, they should be designed to be as simple as possible to operate (need for usability).

scholarly journals The Living Wage: An Economic Geography Based Explanation for a Policy for Equality

2015 ◽  
Vol 15 (4) ◽  
pp. 589-605 ◽  
Author(s):  
Carlo J. Morelli ◽  
Paul T. Seaman
Keyword(s):  
Public Sector ◽  
Labour Force ◽  
Living Wage ◽  
Labour Force Survey ◽  
The Public ◽  
Household Inequality ◽  
The Uk ◽  
Wage Demand ◽  
The Impact ◽  
Low Pay

This article examines the theoretical underpinning of living wage campaigns. The article uses evidence, derived from the UK Quarterly Labour Force Survey from 2005 to 2008, to examine the extent to which a living wage will address low pay within the labour force. We highlight the greater incidence of low pay within the private sector and then focus upon the public sector where the living wage demand has had most impact. The article builds upon the results from the Quarterly Labour Force Survey with analysis of the British Household Panel Survey in 2007 in order to examine the impact that the introduction of a living wage, within the public sector, would have in reducing household inequality.

scholarly journals Information Systems Quality Level and Its Impact on the Strategic Flexibility: A Field Study on Tourism and Travel Companies in the Jordanian Capital Amman

2017 ◽  
Vol 7 (3) ◽  
pp. 164
Author(s):  
Abood Saleh Ahmad AL-Adwan
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
Statistical Significance ◽  
Systems Design ◽  
Strategic Flexibility ◽  
Quality Level ◽  
The People ◽  
Systems Quality ◽  
The Impact ◽  
Information Systems Quality

This study aimed to analyze the impact on the Information Systems Quality on the Strategic Flexibility in Jordanian tourism and travel companies in capital Amman. To achieve the goals of this study, the questionnaire has been developed to collect data which has been distributed over (130) individual through the survey population, (100) individuals had been studied, which represents 77%. The study reached to a group of results: 1. the perceptions of the people in question were fluctuating between high and moderate toward the level of the availability of Information Systems Quality and all of its dimensions in the Jordanian tourism and travel companies in capital Amman. Whereas their perceptions of the Strategic Flexibility were all moderate. 2. There is a statistical significance impact on the Information Systems Quality dimensions (Usability, Availability, Response Time) on the Strategic Flexibility for Jordanian tourism and travel companies in capital Amman. The study recommends the questioned companies’ administrations to draw attention to the perspectives of the Information Systems users when updating the systems design to improve the dimension of the Systems adaptation, also to bring the researchers attention to do more researches concern the Information Systems Services Quality, Information Quality and the Strategic Flexibility to complete the elements of Information Systems efficiency.

scholarly journals Principals Agents and Prisoners: An Economical Perspective on Information Systems Development Practice

10.28945/3041 ◽  
2006 ◽  
Author(s):  
Karlheinz Kautz ◽  
Bjarke Nielsen
Keyword(s):  
Information Systems ◽  
Systems Development ◽  
Information Systems Development ◽  
Research Approach ◽  
Price Structure ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship ◽  
Development Practice

Information systems development takes place within an economical context. However, the economical conditions, which shape systems development in practice, are hardly researched. In this paper we are investigating the question how a given price structure influences systems development projects. Our analysis is based on a multi case study and a Grounded Theory inspired research approach. Our work is informed by economic theories, which deal with the relationship of suppliers and customers and their mutual dependency. We thus apply principal-agent theory and economic game theory in form of the prisoner’s dilemma. As a result we provide three interlinked models for understanding the impact of pricing structure on systems development practice. The main elements of these models are pricing structure, risk distribution and price level, and opportunistic behavior. We discuss how these elements are interrelated and examine their impact on information systems development in practice.

scholarly journals Social Impact Archaeology: Pontefract Castle and the Gatehouse Project

2021 ◽  
Author(s):  
Brendon Wilkins
Keyword(s):  
Social Impact ◽  
Social Values ◽  
Theory Of Change ◽  
The Public ◽  
Evidence Framework ◽  
Standards Of Evidence ◽  
Professional Field ◽  
Collaborative Platform ◽  
The Uk ◽  
The Impact

Archaeology is said to add value to development, creating a deeper sense of place, community identity as well as improving health and wellbeing. Accentuating these wider social values has been welcomed by a profession keen to broaden its public relevance and legitimacy and protect its seat at the table in modern cultural life, but how much, if at all, do the public actually benefit from developer-led archaeology? Benefits to individuals and communities from archaeology projects are often abstract, intangible and difficult to attribute, and the discipline arguably lacks a satisfactory frame of reference around which it can express and design for these additional social values. Drawing on the language of social impact investing, this article will explore how the UK-based collaborative platform, DigVentures, has addressed this challenge. It introduces a 'Theory of Change' and 'Standards of Evidence' framework to account for the impact of development-led archaeology programmes, illustrating the causal links between activity and change through the case of the Pontefract Castle Gatehouse Project. It is complemented by a short documentary film exploring the spectrum of digital and physical opportunities for participation by the public alongside a team of highly experienced professional field archaeologists, demonstrating how development-led archaeology can be designed to accomplish far more than answer a planning brief.

scholarly journals The Theory of the Integrated Library and Information Systems Development in “Science towns” (“Naukograd”)

2011 ◽  
pp. 43-47
Author(s):  
Valerii V. Stupkin
Keyword(s):  
Information Systems ◽  
General Framework ◽  
Transition Process ◽  
Systems Development ◽  
Information Design ◽  
Information Systems Development ◽  
New Approach ◽  
Information Characteristics ◽  
The Impact ◽  
Practical Recommendations

The article is devoted to the urgency and necessity of developing the theoretical base and practical recommendations for construction of the integrated library and information systems in science towns (ILIS “Science Town”). It describes the general framework of the information design model. The new approach to research of transition process from traditional libraries cooperation and information services to their alliance, based on the analysis of the impact the interacting elements have on changing the set of their properties and information characteristics.

Contextual Design of Online Learning Technologies

2011 ◽  
pp. 400-407
Author(s):  
Mark Notess
Keyword(s):  
Online Learning ◽  
Information Systems ◽  
Systems Design ◽  
Work Practice ◽  
Systems Development ◽  
Learning Technologies ◽  
Learning Systems ◽  
Instructional Systems Design ◽  
Instructional Systems ◽  
Contextual Design

Contextual design is a human-centered methodology for designing information systems from a rich understanding of customer work practice (Beyer & Holtzblatt, 1998). This article explores the application of contextual design to online learning systems development. Beginning with definitions of Instructional Systems Design (ISD) and contextual design, this chapter then offers a detailed description of the latter, and concludes by considering its relevance to the design of online learning technologies.

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