Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

2008 ◽  
Vol 21 (2) ◽  
pp. 1-17 ◽  
Author(s):  
Hollis T. Landrum ◽  
Victor R. Prybutok ◽  
David Strutton ◽  
Xiaoni Zhang
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Service ◽  
Web Based ◽  
Information System Success ◽  
System Success

Is "Usefulness" or "Use" the Superior Metric When Assessing Web-Based Information System Success?

2010 ◽  
pp. 248-265
Author(s):  
Hollis T. Landrum ◽  
Victor R. Prybutok ◽  
David Strutton ◽  
Xiaoni Zhang
Keyword(s):  
Information System ◽  
Information Search ◽  
Outcome Measure ◽  
Information Service ◽  
Performance Outcomes ◽  
Web Based ◽  
Information System Success ◽  
Delone And Mclean ◽  
System Success

Managers are increasingly confronting the question of how to convey electronic information to e-commerce users in a manner that permits individuals to resolve information search related problems more easily. Information service quality and the associated performance outcomes are challenging to manage during Web-based interactions, primarily because such settings involve several features (i.e., less tangible contact, more uncertainty, differing feedback loops between business and consumers) not found in more traditional exchanges. To capture a broader view of the quality of information offerings in ecommerce settings, the model tested in this study compares the DeLone and McLean (2003) framework, one that includes use as an outcome measure, with a model suggested by Landrum and Prybutok (2004), one that features usefulness as its outcome measure. A random sample of Army Corp of Engineers library customers was performed at two library sites with the Corps. Theoretical and applied implications are developed and discussed.

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success

2008 ◽  
Vol 15 (3) ◽  
pp. 17-25 ◽  
Author(s):  
Hollis Landrum ◽  
Victor R. Prybutok ◽  
Leon A. Kappelman ◽  
Xiaoni Zhang
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information System Success ◽  
System Success

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

2010 ◽  
pp. 1945-1962
Author(s):  
Hollis T. Landrum ◽  
Victor R. Prybutok ◽  
David Strutton ◽  
Xiaoni Zhang
Keyword(s):  
Service Quality ◽  
Information Search ◽  
Outcome Measure ◽  
Information Service ◽  
Army Corps ◽  
Army Corps Of Engineers ◽  
Web Based ◽  
Information System Success ◽  
Random Survey

Managers are increasingly facing the question of how to convey electronic information to e-commerce users in a manner that enables those individuals to resolve information search related problems more easily. Information service quality and the associated performance is challenging to manage in Web-based interactions because such settings involve several features (i.e., less tangible contact, more uncertainty, differing feedback loops between business and consumer) not found in more traditional exchanges. In an attempt to capture a broader view of the quality of information service offerings in ecommerce settings, the model compares the DeLone and McLean’s framework (2003) that includes use as an outcome measure with a model suggested by Landrum and Prybutok (2004) that features usefulness as its outcome measure. A random survey of Army Corps of Engineers library customers was performed at two library sites within the Corps.

scholarly journals EVALUASI PEMANFAATAN SISTEM INFORMASI KASUS DENGAN MODEL INFORMATION SYSTEM SUCCESS DELONE & MCLEAN DI LEMBAGA BANTUAN HUKUM JAKARTA

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Arif Syamsudin Budi Wahyudi ◽  
Wardiyono Wardiyono
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Quality Service ◽  
System Quality ◽  
Information System Success ◽  
System Success ◽  
Net Benefits

Saat ini LBH Jakarta telah mengimplementasikan satu aplikasi yang memiliki peran penting dalam menangani pekerjaan-pekerjaan bantuan hukum. Model information system success Delone McLean digunakan untuk menganalisis Sistem Informasi Kasus (SIK) LBH. Terdapat enam variabel yang akan diuji dari yaitu, Information Quality, System Quality, Service Quality, Intention to Use/Use, User Satisfaction, dan Net Benefits. Hipotesis yang diajukan adalah, 1) Information Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 2) System Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 3) Service Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 4) Information Quality mempunyai pengaruh postif terhadap User Satisfaction; 5) System Quality mempunyai pengaruh positif terhadap User Satisfaction; 6) Service Quality mempunyai pengaruh positif terhadap User Satisfaction; 7) Intention to Use/Use mempunyai pengaruh positif terhadap Net Benefits; 8) User Satisfaction mempunyai pengaruh positif terhadap Net Benefits. Hasil analisis deskriptif terhadap setiap pertanyaan yang ada di dalam variabel penelitian menunjukkan rerata nilai rendah – tinggi. Ditemukan juga dalam penelitian hal yang bertolak belakang dengan analisis data penelitian dengan menggunakan teknik analisis regresi linear berganda. Sebagian besar hipotesis yang ditawarkan pada penelitian ini ditolak. Namun, satu hipotesis yang diterima yaitu, Information Quality mempunyai pengaruh positif terhadap User Satisfaction. Melihat jumlah hipotesis yang ditolak, pemanfaatan SIK tidak memiliki nilai yang signifikan bagi LBH Jakarta. Hasil wawancara mendukung pembuktian hipotesis tersebut.Kata kunci: Evaluasi, Model Information System Success, DeLone McLean, LBH Jakarta, Sistem Informasi Kasus

scholarly journals Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

2020 ◽  
Vol 5 (2) ◽  
pp. 261-270
Author(s):  
Puspo Dewi Dirgantari ◽  
Yusuf Murtadlo Hidayat ◽  
Mohd Halim Mahphoth ◽  
Rury Nugraheni
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Level Of Use ◽  
Information System Success Model ◽  
System Success

Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

Sign in / Sign up

Export Citation Format

Share Document