scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

scholarly journals Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

2020 ◽  
Vol 5 (2) ◽  
pp. 261-270
Author(s):  
Puspo Dewi Dirgantari ◽  
Yusuf Murtadlo Hidayat ◽  
Mohd Halim Mahphoth ◽  
Rury Nugraheni
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Level Of Use ◽  
Information System Success Model ◽  
System Success

Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

scholarly journals EVALUASI PEMANFAATAN SISTEM INFORMASI KASUS DENGAN MODEL INFORMATION SYSTEM SUCCESS DELONE & MCLEAN DI LEMBAGA BANTUAN HUKUM JAKARTA

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Arif Syamsudin Budi Wahyudi ◽  
Wardiyono Wardiyono
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Quality Service ◽  
System Quality ◽  
Information System Success ◽  
System Success ◽  
Net Benefits

Saat ini LBH Jakarta telah mengimplementasikan satu aplikasi yang memiliki peran penting dalam menangani pekerjaan-pekerjaan bantuan hukum. Model information system success Delone McLean digunakan untuk menganalisis Sistem Informasi Kasus (SIK) LBH. Terdapat enam variabel yang akan diuji dari yaitu, Information Quality, System Quality, Service Quality, Intention to Use/Use, User Satisfaction, dan Net Benefits. Hipotesis yang diajukan adalah, 1) Information Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 2) System Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 3) Service Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 4) Information Quality mempunyai pengaruh postif terhadap User Satisfaction; 5) System Quality mempunyai pengaruh positif terhadap User Satisfaction; 6) Service Quality mempunyai pengaruh positif terhadap User Satisfaction; 7) Intention to Use/Use mempunyai pengaruh positif terhadap Net Benefits; 8) User Satisfaction mempunyai pengaruh positif terhadap Net Benefits. Hasil analisis deskriptif terhadap setiap pertanyaan yang ada di dalam variabel penelitian menunjukkan rerata nilai rendah – tinggi. Ditemukan juga dalam penelitian hal yang bertolak belakang dengan analisis data penelitian dengan menggunakan teknik analisis regresi linear berganda. Sebagian besar hipotesis yang ditawarkan pada penelitian ini ditolak. Namun, satu hipotesis yang diterima yaitu, Information Quality mempunyai pengaruh positif terhadap User Satisfaction. Melihat jumlah hipotesis yang ditolak, pemanfaatan SIK tidak memiliki nilai yang signifikan bagi LBH Jakarta. Hasil wawancara mendukung pembuktian hipotesis tersebut.Kata kunci: Evaluasi, Model Information System Success, DeLone McLean, LBH Jakarta, Sistem Informasi Kasus

scholarly journals Research on the drivers of undergraduates' intention to use university digital libraries: affinity theory as an additional construct of information system success model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fang Xu ◽  
Jia Tina Du
Keyword(s):  
Information System ◽  
Digital Libraries ◽  
User Satisfaction ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Success

PurposeThis study aims to examine the factors influencing undergraduates' intention to use university digital libraries by integrating the information system success model and affinity theory.Design/methodology/approachBased on the 265 valid responses gathered through a survey, the structural equation modelling (SEM) technique was employed to test the research model and hypotheses.FindingsThe results indicated that system quality and digital libraries (DLs)' affinity significantly affect undergraduates' user satisfaction. However, information quality and service quality does not. User satisfaction has significant impact on undergraduates' intention to use university digital libraries.Practical implicationsLibrarians and service providers should focus on enhancing the system quality of digital library and DLs' affinity, to improve the undergraduates' user satisfaction, further motivating undergraduates to use university digital libraries.Originality/valueThe information system success model is enriched by affinity as an additional construct.

scholarly journals Model Kesuksesan Sistem Teknologi Informasi Delone & McLean pada Sistem Informasi Pengelolaan Proyek

2020 ◽  
Vol 4 (2) ◽  
pp. 173
Author(s):  
Nadya Safitri
Keyword(s):  
Information System ◽  
Project Management ◽  
Information Quality ◽  
Current System ◽  
Questionnaire Data ◽  
Project Management System ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Success

Abstrak: Kualitas Informasi dan penggunaan merupakan variabel yang terdapat pada model kesuksesan sistem informasi yang dikemukakan oleh Wiliam H.Delone dan Ephraim R.McLean pada tahun 1992. Penelitian ini bertujuan untuk melakukan pengukuran kesuksesan sistem informasi dengan melihat pengaruh dari kualitas informasi terhadap penggunaan. Tahapan yang dilakukan dari penelitian ini dimulai dengan membuat hipotesis, menyebar kuesioner kepada pengguna sistem informasi pengelola proyek, dan mengelola data kuesioner. Data kuesioner dikelola menggunakan metode SEM yang di bantu aplikasi Lisrel. Hasil penelitian ini adalah melihat kesusksesan sistem informasi berdasarkan pengaruh kualitas informasi terhadap penggunaan apakah hipotesis yang dirumuskan diterima atau ditolak, serta adanya rekomendasi yang diberikan terhadap sistem yang sedang berjalan berdasarkan hasil pengolahan data.   Kata kunci: kesuksesan sistem informasi, kualitas informasi, penggunaan, sistem pengelolaan proyek, SEM   Abstract: Information quality and usage are the variables contained in the information system success model proposed by William H. Delone and Ephraim R. McLean in 1992. This study aims to measure the success of information systems by looking at the effect of information quality on usage. Stages made from this study began by making hypotheses, distributing questionnaires to project management information system users, and managing questionnaire data. Questionnaire data is managed using SEM method which is assisted by the Lisrel application. The results of this study are looking at the success of the information system based on the influence of information quality on the use of whether the formulated hypothesis is accepted or rejected, as well as the recommendations given to the current system based on the results of data processing.   Keywords: information system success, information quality, usage, project management system, SEM

scholarly journals ANALISIS FAKTOR-FAKTOR PENERIMAAN DAN NIAT KEBERLANJUTAN PENGGUNAAN PORTAL AKADEMIK SIAKAD STMIK AKAKOM MENGGUNAKAN TAM SERTA MODEL DELONE DAN MCLEAN

2018 ◽  
Vol 3 (1) ◽  
pp. 37
Author(s):  
Sur Yanti ◽  
Henry Nugroho
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Academic Departments ◽  
Organizational Impact ◽  
System Quality ◽  
Information System Success ◽  
Delone And Mclean ◽  
Information System Success Model

Academic Portal SIAKAD STMIK AKAKOM with address siakad.akakom.ac.id, was built with the aim of improving the quality of performance and services as well as the means of academic interaction between lecturers, students and academic departments based on information technology. Evaluate the success of its application is necessary to always meet its objectives. Based on previous research and basic theory of TAM and DeLone and McLean model hence researcher make model to analyze acceptance factors and intention of sustainability use SIAKAD STMIK AKAKOM. Analyzer used is PLS 3.0. TAM describes the behavioral factors of computer users based on the beliefs, attitudes, intention, and user behaviour relationship. The DeLone and McLean model is an information system success model with three parts of the instrument, the first used to measure the technical success of the system quality, the two measures of semantic success ie the quality of information, and the three measures of effective information system is use, user satisfaction, individual impact and organizational impact. The results of empirical research indicate variable of Information Quality and System Quality that affect the User Satisfaction  towards SIAKAD STMIK AKAKOM, while the sustainability intention using SIAKAD STMIK AKAKOM determined by User Satisfaction variable.

scholarly journals The Determinants of User Satisfaction of Engineering Maintenance System (EMESYS) in the Malaysian Army

2021 ◽  
Vol 7 (1) ◽  
pp. 225
Author(s):  
Nurul Shahnaz Mahdzan ◽  
Marzuki Mokhtar ◽  
Amran M. Nayan ◽  
Mohd Razif Idris
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Data Entry ◽  
Three Dimensions ◽  
System Quality ◽  
Information System Success ◽  
Maintenance System ◽  
Information System Success Model ◽  
Online Management

Engineering Maintenance System (EMESYS) is the online Management Information System (MIS) on equipment maintenance performed by the Royal Electrical and Mechanical Engineers (REME) Corps including maintenance on vehicle, weapon, electronic and miscellaneous equipment. This study attempts to identify the determinants of user satisfaction in adopting the EMESYS based on an information system success model by De Lone and Mc Lean (2003).  This study is important as it is the first empirical study focusing on the user satisfaction of EMESYS in the context of the Malaysian Army. The data were collected using online surveys from 309 EMESYS users. Standard multiple regressions was used to analyse the data gathered. The results of this study indicate that three of the hypothesis are supported and users’ satisfaction of EMESYS is influenced by the three dimensions, namely, system quality, information quality and IT infrastructure. EMESYS has been proven successful in transforming the tedious procedures involving multiple parties and documents to the process of a simple data entry to EMESYS.

scholarly journals Examining Enterprise Resource Planning Post Implementation and Employees’ Performance in Small and Medium Enterprises Using DeLone and McLean’s Information System Success Model

2019 ◽  
Vol 10 (3) ◽  
pp. 153 ◽  
Author(s):  
Erlane K Ghani ◽  
Siti Aimi Mohamad Yasin ◽  
Mazurina Mohd Ali
Keyword(s):  
Information System ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
Quality Dimensions ◽  
Medium Enterprises

This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees’ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean’s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees’ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees’ performance in the SMEs. This study shows that information quality does not have a significant effect on employees’ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

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