An Empirical Study of Perception of the End-User on the Acceptance of Smart Government Service in the UAE

The end-users’ acceptance of electronic government applications is crucial for the effective delivery of public services. This study intends to investigate the factors that influence the end-users' acceptance of smart-government services.This paper identifies key determinants of the end-users’ acceptance of smart government services in the UAE to develop a theoretical model which is tested empirically, using the partial least squares structural equation modelling. This study examines the relationship among the factors that influence the adoption of smart government applications, along with the moderation effects of gender, age, and experience of the end-users on this linkage. The paper reveals that performance expectancy is the strongest factor influencing adoption of smart government, followed by trust in government, effort expectancy, and social influence. The Multi Group Analysis is used to test the moderation effects of the gender, age, and smart service use experience of the end-users on the relationship between the factors that influence smart-government service adoption.

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A empirical study of perception of the end-user on the acceptance of smart government service in UAE

Journal of Global Information Management ◽

10.4018/jgim.20211101oa01 ◽

2021 ◽

Vol 29 (6) ◽

pp. 0-0

Keyword(s):

Structural Equation ◽

Service Use ◽

Group Analysis ◽

End Users ◽

Electronic Government ◽

Government Service ◽

Service Adoption ◽

Moderation Effects ◽

The Relationship ◽

Smart Government

The end-users’ acceptance of electronic government applications is crucial for the effective delivery of public services. This study intends to investigate the factors that influence the end-users' acceptance of smart-government services.This paper identifies key determinants of the end-users’ acceptance of smart government services in the UAE to develop a theoretical model which is tested empirically, using the partial least squares structural equation modelling. This study examines the relationship among the factors that influence the adoption of smart government applications, along with the moderation effects of gender, age, and experience of the end-users on this linkage. The paper reveals that performance expectancy is the strongest factor influencing adoption of smart government, followed by trust in government, effort expectancy, and social influence. The Multi Group Analysis is used to test the moderation effects of the gender, age, and smart service use experience of the end-users on the relationship between the factors that influence smart-government service adoption.

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Investigation of the Structural Relationships Between Social Support, Self-Compassion, and Subjective Well-Being in Korean Elite Student Athletes

Psychological Reports ◽

10.1177/0033294116658226 ◽

2016 ◽

Vol 119 (1) ◽

pp. 39-54 ◽

Cited By ~ 11

Author(s):

Hyunsoo Jeon ◽

Keunchul Lee ◽

Sungho Kwon

Keyword(s):

Social Support ◽

Structural Equation ◽

Group Analysis ◽

Well Being ◽

School Level ◽

Subjective Well Being ◽

Multiple Group ◽

Self Compassion ◽

Structural Relationships ◽

The Relationship

The study examined whether self-compassion mediates the relationship between social support and subjective well-being, as perceived by athletes. It also investigated the structural relationships between these variables. Participants were 333 athletes attending high school or university. Structural equation analysis showed that self-compassion partially mediated the relationship between social support and subjective well-being. To test the stability of the model, a multiple group analysis was performed according to sex of participant and school level, and this demonstrated that the model had similar fit to the data regardless of group. The confirmation that self-compassion plays an intermediary role in the relationship between social support and subjective well-being demonstrates that self-compassionate attitudes can be fostered by social support, and that, in turn, has a positive effect on an individual’s subjective well-being.

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The Determinant Factors of Omnichannel Service Adoption in Jakarta

Asian Journal of Research in Computer Science ◽

10.9734/ajrcos/2019/v3i430097 ◽

2019 ◽

pp. 1-12

Author(s):

Wenny Rukmana ◽

Hermawan Susyanto ◽

Antonio . ◽

Ina Agustini Murwani

Keyword(s):

Structural Equation ◽

Positive Influence ◽

Equation Model ◽

Moderating Effects ◽

Service Adoption ◽

Channel Choice ◽

Channel Integration ◽

Object Based ◽

Relationship Of ◽

The Relationship

Along with the development of technology in retail, consumers have increased their expectation about experience convenience in retail. Starting with the growth of various platform, the next development is the experience that combined both offline and online service known as Omnichannel. The Omnichannel Service Adoption is explained by Wixom Model shows the relationship of object-based beliefs, channel integration quality, perceived fluency, and internal and external usage experience as moderating effects of perceived fluency. The adoption of Omnichannel is important to deliver a consistency of data and user experience compared to multichannel. The research uses quantitative approach with Structural Equation Model (SEM) PLS for data analytic. The population is referred to Berrybenka, a prominent fashion e-commerce in Jakarta, customers. The result shows that Breadth Channel Choice, Channel Service Transparency, Content Consistency and Process Consistency have a significant and positive influence on perceived fluency. The implication and limitation of the research are also highlighted.

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To Be Or Not To Be Visible In Company-Managed Virtual Communities?

International Journal of Customer Relationship Marketing and Management ◽

10.4018/ijcrmm.2014100102 ◽

2014 ◽

Vol 5 (4) ◽

pp. 20-37

Author(s):

Imene Ben Yahia

Keyword(s):

Structural Equation Modeling ◽

Relationship Quality ◽

Relationship Marketing ◽

Structural Equation ◽

Virtual Communities ◽

Group Analysis ◽

Virtual Community ◽

Equation Modeling ◽

Modeling Techniques ◽

The Relationship

This research investigates how the companies' efforts' visibility influence VCs members' loyalty. Based on the relationship marketing and the signaling theory, it posits that perceived benefits by members influence loyalty through the full mediation of the relationship investments and the relationship quality. However, this influence is moderated by the visibility of companies' efforts. Data from 342 members of company-managed virtual communities were collected. The sample was divided into two groups according to the visibility of the company's efforts. Data were analyzed using structural equation modeling techniques and multi-group analysis. Results show that this influence is significant when the efforts of the company are visible and not significant when they are not. Providing benefits to members is then not enough to foster loyalty. The company has to be a visible partner who contributes in the success of the virtual community.

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A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption

Journal of Systems and Information Technology ◽

10.1108/jsit-10-2017-0096 ◽

2019 ◽

Vol 21 (4) ◽

pp. 419-438 ◽

Cited By ~ 2

Author(s):

Shamim Talukder ◽

Raymond Chiong ◽

Sandeep Dhakal ◽

Golam Sorwar ◽

Yukun Bao

Keyword(s):

Neural Network ◽

Structural Equation ◽

Equation Modeling ◽

Intention To Use ◽

Government Service ◽

Content Type ◽

Service Adoption ◽

Government Services ◽

Performance Expectancy ◽

And Performance

Purpose Despite the widespread use of mobile government (m-government) services in developed countries, the adoption and acceptance of m-government services among citizens in developing countries is relatively low. The purpose of this study is to explore the most critical determinants of acceptance and use of m-government services in a developing country context. Design/methodology/approach The unified theory of acceptance and use of technology (UTAUT) extended with perceived mobility and mobile communication services (MCS) was used as the theoretical framework. Data was collected from 216 m-government users across Bangladesh and analyzed in two stages. First, structural equation modeling (SEM) was used to identify significant determinants affecting users' acceptance of m-government services. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of the determinants of acceptance of m-government services. Findings The results show that facilitating conditions and performance expectancy are the two important precedents of behavioral intention to use m-government services, and performance expectancy mediates the relationship between MCS, mobility and the intention to use m-government services. Research limitations/implications Academically, this study extended and validated the underlying concept of UTAUT to capture the adoption behavior of individuals in a different cultural context. In particular, MCS might be the most critical antecedent towards mobile application studies. From a practical perspective, this study may provide valuable guidelines to government policymakers and system developers towards the development and effective implementation of m-government systems. Originality/value This study has contributed to the existing, but limited, literature on m-government service adoption in the context of a developing country. The predictive modeling approach is an innovative approach in the field of technology adoption.

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Evolution of technology perceptions over time

Information Technology and People ◽

10.1108/itp-12-2013-0219 ◽

2015 ◽

Vol 28 (3) ◽

pp. 589-606 ◽

Cited By ~ 12

Author(s):

Mika Immonen ◽

Sanna Sintonen

Keyword(s):

Structural Equation ◽

Computer Anxiety ◽

Group Analysis ◽

Distribution Networks ◽

Ease Of Use ◽

Behavioural Control ◽

Content Type ◽

Perceived Behavioural Control ◽

The Relationship ◽

Technology Perceptions

Purpose – As the information society further develops, electronic services are created and physical distribution networks become sparse, it is important to analyse the determinants that inhibit or facilitate the ability to use these services. By focusing on the perceived behavioural control of computers, the purpose of this paper is to analyse how perceived physical restrictions, computer anxiety and ease of use influence the perceptions of control. Design/methodology/approach – The authors examined older consumers (aged 60-79) in two cross-sectional studies conducted through mail surveys in 2004 and 2012. Randomized samples (n=1,000 in 2004 and n=3,000 in 2012) were drawn from the Finnish Population Register. The empirical research utilized structural equation modelling through multi-group analysis to explore the differences in the interrelationships between physical restrictions, computer anxiety, perceived ease of use and perceived behavioural control. Findings – The results indicate that perceived behavioural control is directly influenced by ease of use and indirectly influenced by physical restrictions and computer anxiety. The eight-year time gap moderated only the relationship between physical restrictions and ease of use. Development seems to have been favourable, and device-related restrictions do not decrease ease of use as much as previously reported. Originality/value – The present study starts a new discussion on how time moderates the relationship of technology perceptions in behavioural models that have been used to predict behavioural intent.

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Does optimism mediate the relationship between Big Five and perceived stress? A study with Spanish adolescents

Anales de Psicología ◽

10.6018/analesps.400831 ◽

2021 ◽

Vol 37 (1) ◽

pp. 114-120

Author(s):

Cristina Serrano ◽

Paula Martínez ◽

Sergio Murgui ◽

Yolanda Andreu

Keyword(s):

Perceived Stress ◽

Big Five ◽

Structural Equation ◽

Structural Equation Models ◽

Group Analysis ◽

Emotional Stability ◽

Personality Factors ◽

Mediating Role ◽

The Relationship

Los resultados de investigación han mostrado la existencia de relaciones entre los Cinco Grandes factores de personalidad, Optimismo y Estrés Percibido. El objetivo del estudio es explorar, mediante modelos de ecuaciones estructurales, el posible papel mediador que se ha sugerido podría desempeñar Optimismo en esta relación. También, se explora a través de un análisis multi-grupo la invarianza por sexo de los resultados. Un total de 611 adolescentes españoles completaron de forma anónima los cuestionarios BFQ, LOT-R y PSS. Optimismo se asoció positivamente asociado con los rasgos de personalidad y negativamente con Estrés Percibido. El Estrés se relacionó negativamente con Estabilidad Emocional, Extraversion y Responsabilidad y no mostró asociación alguna con Afabilidad ni con Apertura. Los análisis de mediación revelaron el papel mediador de Optimismo en la relación entre Estabilidad Emocional (mediación parcial), Extraversion y Responsabilidad y Estrés. Estos resultados no variaron por sexo. En conclusión, un perfil básico de personalidad caracterizado por Extraversión, Estabilidad Emocional y Responsabilidad favorecería el desarrollo de expectativas positivas de futuro que representan un predictor proximal de Estrés Percibido. El papel mediador del optimismo puede resultar relevante para el desarrollo de intervenciones focalizadas en reducir los niveles de estrés y, consecuentemente, mejorar el ajuste del adolescente. Research results have shown the existence of relationships between the Big Five personality factors, Optimism, and Perceived Stress. The aim of this study is to explore the possible mediating role that it has been suggested might play Optimism in this relationship. Structural equation models were conducted to examine the mediating role of Optimism. A multi-group analysis was performed to verify whether the results varied by sex. 611 Spanish adolescents completed anonymously the measures of BFQ, LOT-R and PSS. The findings showed that Optimism was positively associated with the personality traits and negatively with Perceived Stress. Perceived Stress was in turn negatively related to Emotional Stability, Extraversion and Conscientiousness, while it was not correlated with Agreeableness and Openness. Mediation analysis revealed the mediating role of Optimism on the relationship between Emotional Stability (partial mediation), Extraversion, and Conscientiousness, and the Perception of Stress. These findings did not vary by sex. In conclusion, a basic personality profile characterized by Extraversion, Emotional Stability, and Conscientiousness would favor the development of positive future expectations that represent a proximal predictor for Perceived Stress. Optimism mediation may be relevant for the development of interventions focused on reducing stress levels and, consequently, to improve the adolescent's adjustment.

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The impact of innovation strategies on the relationship between supplier integration and operational performance

International Journal of Physical Distribution & Logistics Management ◽

10.1108/ijpdlm-09-2017-0269 ◽

2019 ◽

Vol 49 (2) ◽

pp. 156-177 ◽

Cited By ~ 5

Author(s):

Jose Benedicto Duhaylongsod ◽

Pietro De Giovanni

Keyword(s):

Structural Equation ◽

Group Analysis ◽

Operational Performance ◽

Equation Modeling ◽

Data Set ◽

Content Type ◽

Supplier Integration ◽

Innovation Strategies ◽

The Impact ◽

The Relationship

Purpose The purpose of this paper is to investigate whether implementing certain innovation strategies and adopting a portfolio of innovations improve the relationship between supplier integration (SI) and operational performance (OP). Design/methodology/approach The authors test several research hypotheses by using a data set of 173 firms. Data were collected by interviewing managers, presidents and directors, from ten European countries and across nine different industries. The authors use structural equation modeling to estimate the relationships between SI and OP. The authors apply multi-group analysis to test the effects of certain innovation strategies and a portfolio of innovations on these relationships. Findings The authors show that SI improves internal OP but has no direct effect on external OP. The latter can only be improved through well-performing internal operations. The adoption of an incremental product innovation strategy improves the relationship between internal and external OP and leads to more effective SI. Other types of innovations do not help in improving the impact of SI on OP. Finally, the adoption of a portfolio of innovations does not enhance the influence of SI on OP. Thus, firms should focus on a small number of innovations rather than expanding their innovation portfolio to improve the effectiveness of SI on OP. Practical implications When firms aim to improve the impact of SI on OP, they should concentrate on incremental product innovations. Other strategies obtained by combining process, incremental and radical innovations are not adequate for that purpose. An expanded portfolio of innovations does not improve the effect of supplier innovation on OP. Originality/value This research suggests how the impact of SI on OP can be improved by adopting certain innovation strategies and without diversifying the portfolio of innovation projects.

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The mediating role of decentralization between strategy and performance

Journal of Organizational Change Management ◽

10.1108/jocm-05-2018-0128 ◽

2019 ◽

Vol 32 (4) ◽

pp. 409-425 ◽

Cited By ~ 2

Author(s):

Qinglan Chen ◽

Tor Eriksson

Keyword(s):

Empirical Analysis ◽

Structural Equation ◽

Online Survey ◽

Corporate Strategy ◽

Group Analysis ◽

Business Environment ◽

Content Type ◽

Mediating Role ◽

The Relationship

Purpose The purpose of this paper is to empirically examine the mediating role of decentralization in the relationship between a firm’s strategy and its performance in the context of an advanced economy where the chief corporate strategy is differentiation. Design/methodology/approach The study uses data collected by an online survey targeting a stratified sample of 1,238 private firms operating in Denmark. The empirical analysis was carried out by estimating a structural equation model. Findings The key finding was that a decentralized organization (DO) can act as a mediator between a firm’s differentiation strategy and its performance. A multi-group analysis revealed that the mediating impact of decentralizing was affected by contingency factors such as firm size, strategic clarity, degrees of business environment risk and industry competition. Thus, a DO can be said to play a more important role in larger firms, in firms with less strategic clarity, and in companies with multiple plants. Research limitations/implications Although the study offers empirical evidence from a relatively large and representative sample of firms, the specificity of the context should be noted. In particular, firms in Denmark, while facing strong competition, do not compete with low costs. Clearly, studies of the mediating role of decentralization in low-cost strategy environments would be an important next step. Practical implications Several implications of the findings for organizational design and creation of beneficial conditions for strategy implementations are discussed. Originality/value The novel contribution of the study lies in the focus on decentralization as a mediator in the strategy–performance relationship. While previous research has shown that strategy is related to decentralization, and that decentralization is associated with higher performance, an empirical analysis of the relationship between the factors in the strategy-decentralization-performance path had not previously been undertaken.

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