The Impact of Risk-Aware Consumer Trust on CB E-Commerce Platforms and Purchase Intention

Cross-border e-commerce(CBRC) is increasingly affecting the value of traditional trade due to its rich variety, convenient operation, and free of time and space restrictions, and has also changed the consumer's Shopping habits. However, the development of CBEC still faces many problems, resulting in domestic consumers' willingness to consume on CBEC platforms is not high. Based on the above background, the research content of this paper is the influence of consumer trust on purchase intention based on perceived risk of CBEC platforms. In this paper, a questionnaire survey is used to collect data for simulation. The results show that from the regression results of the five dimensions of trust on purchase intention, the adjusted R2 is 0.466, indicating a high degree of fit. When the exploratory value in perceived promotional gains is high, it will leave consumers in an irrational state and weaken the perception of risk.

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Impact of Perceived Risk on Consumers Technology Acceptance in Online Grocery Adoption amid COVID-19 Pandemic

Sustainability ◽

10.3390/su131810221 ◽

2021 ◽

Vol 13 (18) ◽

pp. 10221

Author(s):

Sufyan Habib ◽

Nawaf N. Hamadneh

Keyword(s):

Perceived Risk ◽

Purchase Intention ◽

Online Shopping ◽

Research Work ◽

Mobile Internet ◽

Growth Potential ◽

Internet Technology ◽

Consumer Trust ◽

Online Purchase ◽

The Impact

E-commerce industry has witnessed a phenomenal growth globally due to the sudden spread of the COVID-19 pandemic and the advancement of mobile Internet technology, with fast adaption of online shopping technologies by the customers. Previously, online shopping was only available in a few product categories and to a select group of consumers. The COVID-19 guidelines related to safety, physical distancing, closure, lockdown, and other restrictions have insisted that consumers shop online. Because of e-commerce growth, the grocery (FMCG) industry is also equipped with advanced technologies such as the Internet of Things (IoT), cloud computing, and block chain technology. This paper analyzes the UTAUT2 model and its influence on perceived risk and consumer trust in online purchase intention of grocery categories of products among Indian customers. We tried to analyze the growth potential of new technologies in grocery retail and formulated the hypotheses. The results showed that the spread of COVID-19 pandemic had a significant influence on the online shopping behavior of Indian customers. The outcome of the study partly assists businesses in understanding the impact of the factors of consumer adaption of technology, perceived risk associated with online transaction, consumer trust in online technologies and consumer online purchase intention of grocery products. To promote e-commerce in India, the current study suggests that marketers should try to develop consumer trust and lowering the perceived risk associated with online shopping. Some management implications and future area of study based on empirical findings are also highlighted in the present research work.

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THE IMPACT OF CONSUMER TRUST, PERCEIVED RISK, PERCEIVED BENEFIT ON PURCHASE INTENTION AND PURCHASE DECISION.

International Journal of Advanced Research ◽

10.21474/ijar01/6317 ◽

2018 ◽

Vol 6 (1) ◽

pp. 1036-1044 ◽

Cited By ~ 4

Author(s):

Widarto Rachbini ◽

Keyword(s):

Perceived Risk ◽

Purchase Intention ◽

Consumer Trust ◽

Purchase Decision ◽

Perceived Benefit ◽

The Impact

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Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites

Sustainability ◽

10.3390/su11215914 ◽

2019 ◽

Vol 11 (21) ◽

pp. 5914 ◽

Cited By ~ 1

Author(s):

Yin Ma ◽

Athapol Ruangkanjanases ◽

Shih-Chih Chen

Keyword(s):

Perceived Risk ◽

Purchase Intention ◽

Word Of Mouth ◽

Uncertainty Avoidance ◽

Website Design ◽

Electronic Word Of Mouth ◽

Continuance Intention ◽

Design Quality ◽

Cross Border ◽

The Impact

With the intensification of globalization and the widespread adoption of the internet, cross-border e-commerce has become a popular way of shopping. In order to investigate the sustainable development of the cross-border online purchase intention, we propose the framework that uses electronic word of mouth, perceived value, website design quality, trust, perceived risk and the uncertainty avoidance index as the exogenous variables, which influenced the continuance intention towards cross-border shopping and was mediated by the satisfaction of the customers. The results showed: (1) Among all the suggested independent variables, electronic word of mouth, website design quality, trust and the uncertainty avoidance index significantly predicted the satisfaction of the customers; (2) Customer satisfaction towards the websites significantly predicted the continuance intention of users. A detailed explanation of the results and implications for the theoretical and managerial implications for practitioners and academic researchers in the sustainable promotion and development of e-commerce is discussed.

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The impact of greenwash practices over green purchase intention: The mediating effects of green confusion, Green perceived risk, and green trust

Management Science Letters ◽

10.5267/j.msl.2020.9.022 ◽

2021 ◽

pp. 451-464

Author(s):

Saeed M.Z. A. Tarabieh

Keyword(s):

Perceived Risk ◽

Purchase Intention ◽

Mediating Effects ◽

Green Trust ◽

The Impact

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The Impact of Crisis Response Strategy, Crisis Type, and Corporate Social Responsibility on Post-crisis Consumer Trust and Purchase Intention

Corporate Reputation Review ◽

10.1057/s41299-016-0007-y ◽

2016 ◽

Vol 19 (4) ◽

pp. 357-370 ◽

Cited By ~ 12

Author(s):

Sabrina M. Hegner ◽

Ardion D. Beldad ◽

Anne-Lotte Kraesgenberg

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Purchase Intention ◽

Crisis Response ◽

Response Strategy ◽

Consumer Trust ◽

Crisis Response Strategy ◽

Crisis Type ◽

Corporate Social ◽

The Impact

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Impact of Corporate Social Responsibility on Consumer Trust

Recherche et Applications en Marketing (English Edition) ◽

10.1177/205157070802300402 ◽

2008 ◽

Vol 23 (4) ◽

pp. 7-34 ◽

Cited By ~ 53

Author(s):

Valérie Swaen ◽

Ruben C. Chumpitaz

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Questionnaire Survey ◽

Consumer Satisfaction ◽

Positive Influence ◽

Consumer Trust ◽

Underlying Mechanisms ◽

Corporate Social ◽

The Impact

This research aims at analyzing the impact of consumers' perceptions of Corporate Social Responsibility (CSR) activities on their trust toward the company and at highlighting the underlying mechanisms and conditions of this impact. This paper is based on a questionnaire survey administered to a sample of 618 consumers about cosmetics and sportswear. Results show that consumers' perceptions of CSR activities have a positive influence on their trust toward the company, directly and indirectly through the influence on perceived quality of the products offered and consumer satisfaction.

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The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective

Journal of International Consumer Marketing ◽

10.1080/08961530.2020.1712293 ◽

2020 ◽

Vol 32 (4) ◽

pp. 287-299 ◽

Cited By ~ 1

Author(s):

Ivan Ventre ◽

Diana Kolbe

Keyword(s):

Emerging Markets ◽

Perceived Risk ◽

Purchase Intention ◽

Online Reviews ◽

Perceived Usefulness ◽

Online Purchase ◽

The Impact

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Explaining Consumers’ Intention for Traceable Pork regarding Animal Disease: The Role of Food Safety Concern, Risk Perception, Trust, and Habit

International Journal of Food Science ◽

10.1155/2020/8831356 ◽

2020 ◽

Vol 2020 ◽

pp. 1-13

Author(s):

Huy Duc Dang ◽

Giang Thanh Tran

Keyword(s):

Food Safety ◽

Perceived Risk ◽

Purchase Intention ◽

Structural Equation ◽

Safety Concern ◽

African Swine Fever ◽

Animal Disease ◽

Safety Issues ◽

Tpb Model ◽

The Impact

Purpose. The aim of this paper is to explain a consumers’ intention for traceable food in the context of the African Swine Fever (ASF) outbreak, in order to provide scientific knowledge for the government’s intervention to mitigate the perceived risk and to promote the development of traceable food. Methodology. This research employed an extended theory of planned behavior (TPB) model in predicting purchase intention/attitude toward traceable pork. The structural equation analysis (SEM) was used on a sample of 230 students in Vietnam. Findings. The current context of food safety issues, as well as animal disease outbreak, is beneficial to direct consumption toward traceable products. Heterogeneous impacts of trust were confirmed on how consumers perceived risks associated with the ASF outbreak. Consumers’ habits of shopping places and looking for the product origin incite the positive attitude toward traceable pork. Food safety concerns also promoted a positive purchase attitude. Originality/Value. The study’s objective is first to equip knowledge regarding the consumers’ intention toward traceable food under the impact of animal disease, particularly in the context of food safety issues in Vietnam. Extended knowledge promotes tailored policies to regain consumers’ confidence and facilitate the development of traceable food.

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Impact of uncertainty and decentralization on activity-based costing use

International Journal of Accounting and Economics Studies ◽

10.14419/ijaes.v3i2.4817 ◽

2015 ◽

Vol 3 (2) ◽

pp. 148

Author(s):

Azzouz Elhamma ◽

Hanen Moalla

Keyword(s):

Questionnaire Survey ◽

Vertical Structure ◽

Environmental Uncertainty ◽

Organizational Factors ◽

Organizational Characteristics ◽

General Knowledge ◽

Activity Based Costing ◽

High Degree ◽

The Impact ◽

Perceived Environmental Uncertainty

The aim of this paper is to explore the impact of environmental and organizational factors on activity-based costing (ABC) use. These variables are studied respectively through the perceived environmental uncertainty, and the organizational structure represented by both horizontal and vertical decentralization.Data were collected from 62 Moroccan firms, operating in different sectors, via a questionnaire survey. The findings indicated that ABC use is not associated with perceived environmental uncertainty and horizontal decentralization. However, firms with a high degree of vertical decentralization use more ABC than those with a centralized vertical structure (p<10%).This research adds to general knowledge and offers insights into management accounting since the study is conducted in a developing country that has specific environmental and organizational characteristics. Previous research has studied perceived environmental uncertainty in other contexts of innovations. In our paper, we investigate the case of ABC and we.analyse decentralization with both horizontal and vertical dimensions.

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