Measuring the Influence of Expertise and Epistemic Engagement to the Practice of Knowledge Management

2012 ◽  
Vol 8 (1) ◽  
pp. 40-70 ◽  
Author(s):  
Kwang Seok Yoon
Keyword(s):  
New York ◽  
Knowledge Management ◽  
Quantitative Research ◽  
New York State ◽  
Management Model ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
User Expertise ◽  
State Office ◽  
Two Factors

This study describes the investigation of two factors that researchers have argued can significantly influence knowledge management, namely user expertise and the epistemic nature of the problem. It is surprising that while researchers consider these factors essential to successful KM, they have not, heretofore, been tested and evaluated. In order to test these two factors, the well accepted and widely referenced F&M model was employed as a benchmark framework. Building upon this framework and using both qualitative and quantitative research methods, data from the New York State Office of State Comptroller’s Local Government Services division was collected and analyzed. Based on the data collected from the agency, two modifications to a key knowledge management model, the Firestone and McElroy (2003) Model are proposed, as well as four recommendations for chief the knowledge officer in this organization.

Sowing Seeds of Change: How Work Organizations in New York State Responded to Occupational Program Consultants

1981 ◽  
Vol 11 (3) ◽  
pp. 311-336 ◽  
Author(s):  
Harrison M. Trice ◽  
Janice M. Beyer ◽  
Cynthia Coppess
Keyword(s):  
New York ◽  
Public Relations ◽  
Quantitative Research ◽  
New York State ◽  
Work Organizations ◽  
Role Conflicts ◽  
Qualitative And Quantitative ◽  
Occupational Program ◽  
Secured Data ◽  
Start Ups

The article reports on both qualitative and quantitative research evaluating the role and success of an “expanded” network of Occupational Program Consultants. It concentrates on two basic questions: what OPCs actually did, and, second, what outcomes did they achieve relative to their mandated goals—to encourage and aid employers and unions in adopting and implementing job-based alcoholism programs. First, largely qualitative data, with some quantitative, provided a description of inherent difficulties in the role: its newness, problems of legitimacy and power, financial insecurity, role conflicts, and role ambiguities. Initially these produced substantial amounts of goal displacement that were temporarily overcome, but reemerged to plague the network near the end of this three-year study. Despite these problems the OPCs were able to devise a plausible strategy—to carefully select client organizations for their probable responsiveness, and bypass reluctant ones. This resulted in an average of 21 program start-ups per OPC for the first two years of the state network. Next, the study went to a statewide sample of work organizations where the OPC had made substantial presentations and secured data from them on how their organization had responded. This data was used in both bivariate and multivariate analyses to determine what characterized work organizations that responded favorably to the OPC. These characteristics were: prior familiarity with job-based programs, union support, perception of OPC as competent and empathetic, viewing programs as good for both labor and public relations, as relatively easy to administer, and as helping supervisors manage marginally performing employees.

scholarly journals Yet Another Role for Job Satisfaction and Work Motivation: Enabler of Knowledge Creation and Knowledge Sharing

10.28945/2555 ◽  
2002 ◽  
Author(s):  
Celina Pascoe ◽  
Irena Ali ◽  
Leoni Warne
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Collaborative Learning ◽  
Knowledge Creation ◽  
Quantitative Research ◽  
Work Motivation ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
Knowledge And Practice

This paper describes a continuing study which uses a mixture of qualitative and quantitative research methods to identify factors which facilitate organizational and other types of collaborative learning. In this study, such learning is termed ‘social learning’, and refers to those factors which enable the sharing of knowledge and practice, and which foster generative learning. This paper’s specific focus is on the roles played by job satisfaction and morale in collaborative learning. The study to date has undertaken research in three settings: a tactical headquarters, a single service strategic headquarters; and a joint services strategic headquarters. The study’s long term aim is to develop architectures to support the development of organizational and information systems that enhance organizational learning and facilitate knowledge management.

A Tale of Two Cultures

2012 ◽  
Author(s):  
Gary Goertz ◽  
James Mahoney
Keyword(s):  
Social Sciences ◽  
Quantitative Research ◽  
Social Science Research ◽  
Measurement Data ◽  
Science Research ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
The Social ◽  
Scientific Worldview ◽  
Different Cultures

Some in the social sciences argue that the same logic applies to both qualitative and quantitative research methods. This book demonstrates that these two paradigms constitute different cultures, each internally coherent yet marked by contrasting norms, practices, and toolkits. The book identifies and discusses major differences between these two traditions that touch nearly every aspect of social science research, including design, goals, causal effects and models, concepts and measurement, data analysis, and case selection. Although focused on the differences between qualitative and quantitative research, the book also seeks to promote toleration, exchange, and learning by enabling scholars to think beyond their own culture and see an alternative scientific worldview. The book is written in an easily accessible style and features a host of real-world examples to illustrate methodological points.

scholarly journals Leveraging human factors in cybersecurity: an integrated methodological approach

2021 ◽  
Author(s):  
Alessandro Pollini ◽  
Tiziana C. Callari ◽  
Alessandra Tedeschi ◽  
Daniele Ruscio ◽  
Luca Save ◽  
...  
Keyword(s):  
Human Factors ◽  
Cyber Security ◽  
Quantitative Research ◽  
Methodological Approach ◽  
Quantitative Research Methods ◽  
Security Culture ◽  
Technological Factors ◽  
Qualitative And Quantitative ◽  
The Individual ◽  
Technical Solutions

AbstractComputer and Information Security (CIS) is usually approached adopting a technology-centric viewpoint, where the human components of sociotechnical systems are generally considered as their weakest part, with little consideration for the end users’ cognitive characteristics, needs and motivations. This paper presents a holistic/Human Factors (HF) approach, where the individual, organisational and technological factors are investigated in pilot healthcare organisations to show how HF vulnerabilities may impact on cybersecurity risks. An overview of current challenges in relation to cybersecurity is first provided, followed by the presentation of an integrated top–down and bottom–up methodology using qualitative and quantitative research methods to assess the level of maturity of the pilot organisations with respect to their capability to face and tackle cyber threats and attacks. This approach adopts a user-centred perspective, involving both the organisations’ management and employees, The results show that a better cyber-security culture does not always correspond with more rule compliant behaviour. In addition, conflicts among cybersecurity rules and procedures may trigger human vulnerabilities. In conclusion, the integration of traditional technical solutions with guidelines to enhance CIS systems by leveraging HF in cybersecurity may lead to the adoption of non-technical countermeasures (such as user awareness) for a comprehensive and holistic way to manage cyber security in organisations.

scholarly journals The Impact of Brand Equity on Conversion Behavior in the Use of Personal Banking Services: Case Study of Commercial Banks in Vietnam

2021 ◽  
Vol 14 (8) ◽  
pp. 346
Author(s):  
Thi Thu Cuc Nguyen
Keyword(s):  
Brand Equity ◽  
Commercial Banks ◽  
Structural Equation ◽  
Quantitative Research ◽  
Negative Impact ◽  
Banking Services ◽  
Quantitative Research Methods ◽  
Two Factors ◽  
Customer Services ◽  
The Impact

The brand equity of banks plays a crucial role in determining customer behavior of using their services. The study aims to examine the impact of brand equity on conversion behavior in the use of personal banking services at commercial banks in Vietnam. The paper uses quantitative research methods, through linear SEM (Structural Equation Modelling) analysis, with survey data including 554 samples of individual customers of commercial banks. The study’s findings show that the bank’s brand equity has a negative impact on the behavior of individual customers. In the relationship between these two factors, competitive advertising effectiveness and loyalty of customers act as intermediary factors. On that basis, the study makes a number of recommendations to preclude customers leaving and minimize business losses caused by the conversion of customers’ banks. The findings of this study have shown the importance and impact of brand equity on conversion behavior in the use of personal customer services. These are meaningful contributions both theoretically and practically to help banks get a deeper insight into brand equity and the need to pay attention to building and developing sustainable brand equity for the bank, as well as an important basis for further research.

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