Increasing process maturity through a Business Process Management System : Case study at a financial institution

2021 ◽  
Author(s):  
Maria do Rosario Cabrita ◽  
Catarina Antunes ◽  
Joao Costa
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Financial Institution ◽  
Process Maturity ◽  
Increasing Process

The Business Process Management Systems to Support Continuous Improvements

2021 ◽  
pp. 1-21
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

scholarly journals Analysis of the level of process maturity in the activities of Russian companies

2020 ◽  
Vol 311 ◽  
pp. 02002
Author(s):  
Pavel Trifonov
Keyword(s):  
Sustainable Development ◽  
Information Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Information Management System ◽  
Management Systems ◽  
Process Maturity ◽  
Expected Effect

The article analyzes the process maturity in Russian companies ina number of sectors of the economy based on a survey of experts from professional communities, and also assesses the level of implementation of BPM systems in the activities of Russian companies. On the basis of anexpert survey, the factors that encourage the management of Russian companies to implement BPM systems were identified, as well as anassessment of the factors that hinder the decision to implement BPM systemsin the companies ‘ activities. The expected effect of implementing BPM systems is determined based on the studied experience of experts inimplementing systems, as well as the result of analyzing the preferences of company management when choosing an information management system. In most of the companies surveyed, process management is used for keyprocesses that are regulated and strategic in nature. The results of the studyallow us to draw conclusions that the needs of Russian companies ‘management in using business process management systems are related tothe need to ensure the company’s sustainable development.

scholarly journals Implementing a business process management system using adept: A real-world case study

2000 ◽  
Vol 14 (5) ◽  
pp. 421-463 ◽  
Author(s):  
N. R. Jennings ◽  
P. Faratin ◽  
T. J. Norman ◽  
P. O'Brien ◽  
B. Odgers ◽  
...  
Keyword(s):  
Business Process ◽  
Real World ◽  
Management System ◽  
Business Process Management ◽  
Process Management

The Business Process Management Systems to Support Continuous Improvements

2016 ◽  
pp. 237-256
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

scholarly journals The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

2021 ◽  
Vol 11 (8) ◽  
pp. 3438
Author(s):  
Jorge Fernandes ◽  
João Reis ◽  
Nuno Melão ◽  
Leonor Teixeira ◽  
Marlene Amorim
Keyword(s):  
Business Process ◽  
Automotive Industry ◽  
Industry 4.0 ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Predictive Maintenance ◽  
The Evolution Of Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

scholarly journals Proposal for an approach to evaluate continuity in service supply chains: Case of the Moroccan electricity supply chain

2019 ◽  
Vol 9 (6) ◽  
pp. 5552 ◽  
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Residential Buildings ◽  
Suggested Approach ◽  
Root Cause ◽  
Process Behavior ◽  
Service Supply Chains

The purpose of this paper is to develop an approach to analyse and evaluate continuity in Service Supply Chain (SSC), through a case study. This approach is based on the data-driven quality strategy "Define, Measure, Analyze, Improve, Control" (DMAIC) which is used to drive Six Sigma projects, and on the characteristics of Smart Supply Chain. It combines Business process management (BPM), Supply Chain Operations Reference (SCOR), and the Root cause analysis tree diagram. The chosen case study is the electricity SCC, especially the business process 'management of electricity for residential buildings' of the Moroccan electricity SSC. The paper shows that the suggested approach identifies the discontinuity causes for the studied SSC, improves the business process behavior and manages its control by providing a dashboard that encompasses KPIs for periodically controlling of the SSC "to-be" state.

scholarly journals El impacto de la automatización en el mejoramiento de procesos

SATHIRI ◽  
2018 ◽  
Vol 12 (2) ◽  
pp. 249
Author(s):  
Alex Bolívar Cazañas Gordón ◽  
Esther María Parra Mora
Keyword(s):  
Business Process ◽  
Management System ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Process Model

Esta investigación tiene la intención de evaluar el efecto de la automatización en el desempeño de los procesos de una empresa de servicios. Para tal efecto, se analiza los resultados de la automatización de un proceso clave de negocio en un proveedor de servicios de telecomunicaciones. La automatización implementada toma como referencia el ciclo de vida descrito por la metodología BPM (Business Process Management), el cual se compone de cuatro fases: Modelamiento, implementación, ejecución, y análisis. Para la modelación del proceso se utilizó la notación definida en el estándar Business Process Model and Notation (BPMN). La automatización se implementó usando un paquete de herramientas informáticas comercial del tipo BPMS (Business Process Management System).

scholarly journals Determining the Level of Maturity of the Business Process Management System on the Example of an Agro-Industrial Enterprise

2020 ◽  
Vol 12 (515) ◽  
pp. 446-454
Author(s):  
Dongcheng Wang ◽  
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Current Level ◽  
Industrial Enterprise ◽  
Maturity Model ◽  
Characteristic Features ◽  
Four Levels

The article is aimed at determining the level of maturity of the business process management system of an agro-industrial enterprise. The existing common approaches to assessing the maturity of the business process management system are identified, their defining features are determined. A definition of maturity of the business process management system of the enterprise is made. The features of the process and enterprise maturity model (PEMM) developed by M. Hammer are described in detail. Four levels of business processes that form the system according to the Hammer model are characterized. The aspects and directions of research of maturity of the business process management system of enterprise according to the PEMM model by M. Hammer are specified. The scale of assessment of the level of maturity of the business process management system of enterprise according to certain criteria is provided. The procedure for assessing the maturity level of the business process management system of the enterprise under research is described and a scale is provided that helps to determine the current level of maturity of the system from the very low to the very high (five such levels are defined in general). Descriptions of the levels of business processes according to the PEMM model are specified in terms of the aspects of Projecting, Contractors, Process Owner, Infrastructure and Indicators. For each aspect, an assessment of the business process management system of the enterprise under research was carried out. The results are presented both by a separate direction and by each aspect of the assessment of the maturity of the business process management system of enterprise. For each aspect of the assessment of the system maturity, the characteristic features are determined, the main disadvantages and achievements are indicated. On the basis of the determined estimates of the business process management system of the enterprise under research, an assessment of the maturity of the business process management system of this enterprise in view of certain aspects is computed, as well as its current level is defined. To identify the most problematic areas in the business process management system, the existing level of maturity of the system is depicted using a petal chart. The main directions of further improvement of the existing system are defined.

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