ALTERNATIVE METHODS TO RESOLVE CONSUMERS DISPUTES

2021 ◽  
Vol 10 (6) ◽  
pp. 42-65
Author(s):  
M.O. DIAKONOVA
Keyword(s):  
Dispute Resolution ◽  
Dispute Settlement ◽  
Alternative Methods ◽  
Legal Basis ◽  
Federal Law ◽  
Online Dispute Resolution ◽  
Consumer Rights ◽  
Economic Climate ◽  
Consumer Access ◽  
Dispute Settlement Procedure

The need to develop alternative dispute resolution methods has long been known, but most of all out-of-court dispute resolution is required in consumer relations. The expansion consumer access turn to dispute resolution and filing complaints even for small requirements will help to increase respect for consumer rights and, in general, create a favorable economic climate. The lack of a legal basis for resolving consumer disputes hinders the effective protection of their rights and is not typical of foreign legal systems. In this regard, the draft Federal law “On Amendments to the Law of the Russian Federation ‘On Consumer Rights Protection’ and the Federal Law ‘On Alternative Dispute Settlement Procedure with the Participation of a Mediator (Mediation Procedure)’ in Order to Create a Legal Basis for the Development of Alternative Online Dispute Resolution” has been prepared. The article analyzes this draft law, compares the projected norms with approaches implemented in foreign legislation, and suggests measures to improve the current legislation on the protection of consumer rights by creating an online platform for the settlement of consumer disputes.

scholarly journals APPLICATION OF ONLINE DISPUTE RESOLUTION (ODR) IN INTERNATIONAL AND INDONESIA DOMAIN NAMES DISPUTES

2020 ◽  
Vol 1 (1) ◽  
pp. 19
Author(s):  
Dheka Ermelia Putri
Keyword(s):  
Dispute Resolution ◽  
Dispute Settlement ◽  
Constitutional Court ◽  
Domain Name ◽  
Domain Names ◽  
Face To Face ◽  
Online Dispute Resolution ◽  
Expert Opinions ◽  
Knowing That ◽  
International Regulations

The Online Dispute Resolution has become a breakthrough in the world of law, especially the law of dispute settlement. Online Dispute Resolution is used in several disputes such as e-commerce disputes and domain name. Technically, part of the ODR has been used by Indonesia’s Constitutional Court, where the Indonesian Constitutional Court utilizes video conferencing facilities in listening to witness testimonies and expert opinions. Moreover, PANDI (Pengelola Nama Domain Indonesia) has implemented most of the functions of the ODR in resolving Domain Name disputes in Indonesia like one of the cases that has been resolved, we call as “Netflix.id” Case that is the case of the Netflix Company who has used Netflix’s name as merchandise since 1977. Netflix Company knowing that there is a new domain name that uses the name of the item, namely “Netflix.id” is officially registered and this interferes with the trading of the Netflix Company, with the result that Netflix Company filed a lawsuit to namely removing the “Netflix.id” domain name. This case was resolved without going through a face to face PPND Process (Pedoman Perselisihan Nama Domain) as a legal basis under Indonesian legislation Currently. Online Dispute Resolution has been used by various world organizations including UNCITRAL, European Commission, and WIPO Arbitration and Mediation. PANDI (Pengelola Nama Domain Internet Indonesia) as one of the parties that utilize the online dispute resolution has policies established under existing international regulations. Still, the ODR has been applied in some cases and resulted in binding decisions to the parties.

scholarly journals The Urgency of Regulating Online Arbitration in Dispute Settlement of E-Commerce Transactions in Indonesia

2021 ◽  
Vol 8 (7) ◽  
pp. 278
Author(s):  
Irene Fransisca Liemanto ◽  
Siti Hamidah ◽  
Reka Dewantara
Keyword(s):  
Dispute Resolution ◽  
Government Regulation ◽  
Dispute Settlement ◽  
Descriptive Analysis ◽  
Electronic System ◽  
Legal Basis ◽  
Online Dispute Resolution ◽  
System States ◽  
The Government ◽  
Online Arbitration

The purpose of this study is to analyze the urgency of arrangements regarding Online Arbitration in dispute resolution on e-commerce transactions and to analyze the conceptualization of Online Arbitration in dispute resolution on e-commerce transactions. This research uses the statue approach to analyzing and tracing the regulations related to Online Dispute Resolution (ODR) and trade disputes. The legal material analysis technique was carried out by using the descriptive analysis method. ODR must have a clear legal basis. But in reality, in Indonesia until now the ODR does not have a legal basis even though in several laws and regulations it has opened opportunities for ODR to enter and also in article 72 paragraph (2) of the Government Regulation No. 80 of 2019 concerning Trade Through Electronic System states that settlement of disputes through electronic systems can be resolved via ODR. The ODR concept, especially online arbitration, which will be adopted by Indonesia, can be implemented by first reformulating existing regulations, particularly in Law No. 30 of 1999 concerning Arbitration and Other Alternative Dispute Resolution. By reformulating the rules contained in the Law, it can be used as a rule that also underlies the use of ODR in Indonesia. Incorporating the ODR concept into Indonesia is also carried out by making comparisons with other countries that have used it first so that Indonesia has an overview and inspiration in making the concept of ODR in Indonesia.

ONLINE DISPUTE RESOLUTION (ODR) SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA DI ERA MODERNISASI

2019 ◽  
Vol 3 (1) ◽  
pp. 50-65
Author(s):  
Suprihantosa Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Virtual World ◽  
Business World ◽  
Online Dispute Resolution ◽  
World Today ◽  
Long Time

Secara konvensional, penyelesaian sengketa bisnis pada umumnya diselesaikan melalui pengadilan (litigasi). Adapun proses litigasi lebih bergaya dominasi yang menyebabkan posisi para pihak yang berlawanan, jauh dari konsep integrasi yang bersifat win-win solution. Tidak dapat dipungkiri pula bahwa proses penyelesaian melalui litigasi membutuhkan waktu yang cukup lama dan menyebabkan ketidakpastian bagi perusahaan atau para pihak yang bersengketa. Didalam dunia bisnis saat ini, penyelesaian sengketa melalui pengadilan tidak disukai oleh banyak pihak. Selanjutnya munculllah penyelesaian sengketa melalui jalur non letigasi. Salah satu bentuk non letigasi ini adalah Online Dispute Resolution (ODR). ODR merupakan penyelesaian sengketa melalui dunia maya (internet) tanpa melakukan pertemuan secara fisik. ODR sudah dilakukan di banyak negara di Amerika dan di Eropa. Hal ini ditandai dengan munculnya institusi yang direpresentasikan oleh website mereka yang melayani penyelesaian sengketa dengan jalur Online Dispute Resolution ini. ABSTRACT:onventionally, business disputes are settled by litigation. While the settlement process is more focused on domination which leads to the opposing party's position, far from the concept of integration which is a win-win solution. It cannot be denied either because the settlement process through litigation takes quite a long time and depends on the company or the parties in dispute. In the business world today, being approved through the court is not approved by many parties. Then came the agreement through the non-litigation way. One of it is Online Dispute Resolution (ODR). ODR is an agreement from the virtual world (internet) without having a physical meeting. ODR has been carried out in many countries in America and in Europe. This is indicated by the agreement represented by their website which is presented resolved by this Online Dispute Resolution.

scholarly journals Business E-NeGotiAtion: A Method Using a Genetic Algorithm for Online Dispute Resolution in B2B Relationships

2021 ◽  
Vol 16 (5) ◽  
pp. 1186-1216
Author(s):  
Nikola Simkova ◽  
Zdenek Smutny
Keyword(s):  
Genetic Algorithm ◽  
Dispute Resolution ◽  
Single Case ◽  
Computer Mediated Communication ◽  
Optimal Solution ◽  
Mediated Communication ◽  
Online Dispute Resolution ◽  
B2b Relationships ◽  
Definition Of ◽  
E Mail

An opportunity to resolve disputes as an out-of-court settlement through computer-mediated communication is usually easier, faster, and cheaper than filing an action in court. Artificial intelligence and law (AI & Law) research has gained importance in this area. The article presents a design of the E-NeGotiAtion method for assisted negotiation in business to business (B2B) relationships, which uses a genetic algorithm for selecting the most appropriate solution(s). The aim of the article is to present how the method is designed and contribute to knowledge on online dispute resolution (ODR) with a focus on B2B relationships. The evaluation of the method consisted of an embedded single-case study, where participants from two countries simulated the realities of negotiation between companies. For comparison, traditional negotiation via e-mail was also conducted. The evaluation confirms that the proposed E-NeGotiAtion method quickly achieves solution(s), approaching the optimal solution on which both sides can decide, and also very importantly, confirms that the method facilitates negotiation with the partner and creates a trusted result. The evaluation demonstrates that the proposed method is economically efficient for parties of the dispute compared to negotiation via e-mail. For a more complicated task with five or more products, the E-NeGotiAtion method is significantly more suitable than negotiation via e-mail for achieving a resolution that favors one side or the other as little as possible. In conclusion, it can be said that the proposed method fulfills the definition of the dual-task of ODR—it resolves disputes and builds confidence.

Designing Ethical Online Dispute Resolution Systems: The Rise of the Fourth Party

2021 ◽  
Author(s):  
Leah Wing ◽  
Janet Martinez ◽  
Ethan Katsh ◽  
Colin Rule
Keyword(s):  
Dispute Resolution ◽  
Online Dispute Resolution
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