scholarly journals Understanding the queuing theory for improved service delivery: an entrepreneurial-mindset approach

2017 ◽  
Vol 6 (1) ◽  
pp. 33 ◽  
Author(s):  
Tolutope O. Fakokunde ◽  
Adeniyi Mudashiru Mustapha ◽  
M Aremu
Keyword(s):  
Service Delivery ◽  
Queuing Theory

scholarly journals Performance Modelling of Health-care Service Delivery in Adekunle Ajasin University, Akungba-Akoko, Nigeria Using Queuing Theory

2020 ◽  
pp. 119-127
Author(s):  
Orimoloye Segun Michael
Keyword(s):  
Health Care ◽  
Service Delivery ◽  
Queuing Theory ◽  
Health Care Service ◽  
Health Centre ◽  
Arrival Rate ◽  
Queuing System ◽  
Service Rate ◽  
Suitable Model ◽  
The Mean

The queuing theory is the mathematical approach to the analysis of waiting lines in any setting where arrivals rate of the subject is faster than the system can handle. It is applicable to the health care setting where the systems have excess capacity to accommodate random variation. Therefore, the purpose of this study was to determine the waiting, arrival and service times of patients at AAUA Health- setting and to model a suitable queuing system by using simulation technique to validate the model. This study was conducted at AAUA Health- Centre Akungba Akoko. It employed analytical and simulation methods to develop a suitable model. The collection of waiting time for this study was based on the arrival rate and service rate of patients at the Outpatient Centre. The data was calculated and analyzed using Microsoft Excel. Based on the analyzed data, the queuing system of the patient current situation was modelled and simulated using the PYTHON software. The result obtained from the simulation model showed that the mean arrival rate of patients on Friday week1 was lesser than the mean service rate of patients (i.e. 5.33> 5.625 (λ > µ). What this means is that the waiting line would be formed which would increase indefinitely; the service facility would always be busy. The analysis of the entire system of the AAUA health centre showed that queue length increases when the system is very busy. This work therefore evaluated and predicted the system performance of AAUA Health-Centre in terms of service delivery and propose solutions on needed resources to improve the quality of service offered to the patients visiting this health centre.

scholarly journals Queue Management during Health Pandemics: A Queuing Theory Perspective

2020 ◽  
pp. 18-26
Author(s):  
Yakubu Abdul-Wahab Nawusu ◽  
Abukari Abdul Aziz Danaa ◽  
Shiraz Ismail
Keyword(s):  
Service Delivery ◽  
Queuing Theory ◽  
Care Delivery ◽  
Viral Disease ◽  
Optimal Number ◽  
Medical Attention ◽  
Queue Management ◽  
Healthcare Provision ◽  
Social Distancing ◽  
The Impact

The era of coronavirus has called for sustained social distancing measures to minimize the spread of the viral disease. Healthcare establishments are reducing the size of their working staff; while others are running their outfits base on shift work in other to ensure protocols for social distancing.  Inherent in social distancing protocol is the potential for generating waiting lines at service delivery points. Healthcare centres in many countries are already inundated with loads of patient’s attendance on daily basis for treatment off mild to severe ailments. COVID-19 has added a further burden on the already frail health systems. Whiles visits are increasing, social distancing measures are to be ensured. Quick service delivery which is an indispensable need of patients visiting hospitals for treatment is shortened. The occurrence of waiting line, an impediment to healthcare provision has become commonplace in most healthcare centres in Ghana in particular. In addition to loss of financial gains, delay and unsatisfactory healthcare could lead to loss of lives. Health units are dealing with the effective management of staff schedules to curtail the impact of COVID-19 and at the same time cover up capacity to meet the added health care delivery demands. Accordingly, efforts to reduce time spent in waiting to receive medical attention is crucial. In this paper we study the queue situation at a case Outpatient Department (OPD) by applying query theory and offer recommendations for queue management. The study was conducted in the month of May 2020. We present also, an approach to determine the optimal number of service windows required to reduce the time spent waiting for healthcare attention. Numerical analysis of the queuing situation at the case department is given also, drawing from relevant equations from queuing theory.

A Classroom Sign Communication Program for the Severely Handicapped

1981 ◽  
Vol 12 (4) ◽  
pp. 233-239
Author(s):  
Linda Goodman ◽  
Robin Kroc
Keyword(s):  
Service Delivery ◽  
Speech Language Pathologist ◽  
Communication Program ◽  
Severely Handicapped

This article describes a strategy used to teach sign communication to severely handicapped students in the classroom. It recommends that the speech-language pathologist adopt a consultant role in service delivery.

Dimensions of Multiskilling

1999 ◽  
Vol 30 (1) ◽  
pp. 4-10 ◽  
Author(s):  
Carole E. Johnson
Keyword(s):  
Hearing Loss ◽  
Service Delivery ◽  
Monitoring Program ◽  
School Age Children ◽  
School Age ◽  
Support Personnel ◽  
Educational Personnel ◽  
Educational Audiology ◽  
Children With Hearing Loss ◽  
Improve Service Delivery

Educational audiologists often must delegate certain tasks to other educational personnel who function as support personnel and need training in order to perform assigned tasks. Support personnel are people who, after appropriate training, perform tasks that are prescribed, directed, and supervised by a professional such as a certified and licensed audiologist. The training of support personnel to perform tasks that are typically performed by those in other disciplines is calledmultiskilling. This article discusses multiskilling and the use of support personnel in educational audiology in reference to the following principles: guidelines, models of multiskilling, components of successful multiskilling, and "dos and don’ts" for multiskilling. These principles are illustrated through the use of multiskilling in the establishment of a hearing aid monitoring program. Successful multiskilling and the use of support personnel by educational audiologists can improve service delivery to school-age children with hearing loss.

Case Studies for Telepractice in AAC

2014 ◽  
Vol 23 (1) ◽  
pp. 42-54 ◽  
Author(s):  
Tanya Rose Curtis
Keyword(s):  
Service Delivery ◽  
Case Studies ◽  
Eye Gaze ◽  
Cognitive Impairments ◽  
Perceived Barriers ◽  
Computer Experience ◽  
Access Methods ◽  
Complex Communication Needs ◽  
Barriers To Service ◽  
Communication Needs

As the field of telepractice grows, perceived barriers to service delivery must be anticipated and addressed in order to provide appropriate service delivery to individuals who will benefit from this model. When applying telepractice to the field of AAC, additional barriers are encountered when clients with complex communication needs are unable to speak, often present with severe quadriplegia and are unable to position themselves or access the computer independently, and/or may have cognitive impairments and limited computer experience. Some access methods, such as eye gaze, can also present technological challenges in the telepractice environment. These barriers can be overcome, and telepractice is not only practical and effective, but often a preferred means of service delivery for persons with complex communication needs.

Culturally and Linguistically Diverse Populations: Serving GLBT Families in Our Schools

2009 ◽  
Vol 16 (1) ◽  
pp. 11-19 ◽  
Author(s):  
Ashley M. Frazier
Keyword(s):  
Sexual Orientation ◽  
Cultural Competence ◽  
Service Delivery ◽  
Linguistically Diverse ◽  
Culturally And Linguistically Diverse ◽  
Diverse Populations ◽  
Cultural Issues ◽  
Willingness To Disclose ◽  
Bisexual And Transgender ◽  
Societal Changes

Abstract School speech-language pathologists (SLPs) are increasingly likely to serve children of gay, lesbian, bisexual, and transgender (GLBT) parents or GLBT students as cultural and societal changes create growth in the population and increased willingness to disclose sexual orientation. The American Speech-Language-Hearing Association (ASHA) has a progressive nondiscrimination statement that includes sexual orientation as a protected status and strongly urges the membership to develop cultural competence as a matter of ethical service delivery. The purpose of this article is to describe cultural competence in relation to GLBT culture, discuss GLBT parent and student cultural issues as they are important in parent-school or student-school relations, and to provide suggestions for increasing sensitivity in these types of interactions. A list of resources is provided.

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