Social knowledge management

Traditional conceptualizations of knowledge management fail to incorporate the social aspects in which knowledge management work operates. Social knowledge management places people at the center of all knowledge management, including placing the end user at the center when developing eLearning packages, particularly within the context of digital health literacy. As many health professionals working in lower-resource settings face the digital divide, or experience unequal patterns of access and usage capabilities from computer-based information and communication technologies (ICTs), ensuring that eLearning packages are tailored for their specific needs is critical. Grounded in our conceptualization of social knowledge management, we outline two of our experiences with developing eLearning packages for health professionals working primarily in lower- and middle-income countries. The Global Health eLearning Center provides eLearning courses to health professionals primarily working in the lower- and middle-income country context. The courses have robust and exhaustive mechanisms in place to ensure that issues related to digital health literacy are not barriers to taking the courses and subsequently, applying the course material in practice. In Bangladesh, we developed a digital health package for frontline community fieldworkers that was loaded on netbook computers. To develop this package, community fieldworkers were provided support during the implementation phase to ensure that they were able to use the netbooks correctly with their clients. As new digital technologies proliferate, guaranteeing that global health workers have the prerequisite skills to utilize and apply digital health tools is essential for improving health care.

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On Social Knowledge and Its Empirical Investigation in Contemporary Organisations

Management of Organizations Systematic Research ◽

10.1515/mosr-2019-0002 ◽

2019 ◽

Vol 81 (1) ◽

pp. 21-37 ◽

Cited By ~ 1

Author(s):

Irina Liubertė

Keyword(s):

Knowledge Management ◽

Conceptual Model ◽

Management Practices ◽

Empirical Investigation ◽

Knowledge Work ◽

Social Knowledge ◽

Research And Practice ◽

Physical Resources ◽

Knowledge Management Practices ◽

Organisational Research

AbstractThe focus of knowledge management theories on codification and quantification and aspirations to manage knowledge in a similar manner to managing physical resources did not create a stable ground for knowledge management practices in organisations as was expected. Consequently, the theories of social knowledge work take the place of the theories of knowledge management and instead of simplifying they promise to address the issues of complexity. This paper presents a conceptual model of social knowledge – its observable characteristics and associated organisational processes – and aims to help in adopting and contextualising the new theories of knowledge work in organisational research and practice.

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A Social Knowledge Management Platform for Universal Primary Education Online

Research Anthology on Preparing School Administrators to Lead Quality Education Programs ◽

10.4018/978-1-7998-3438-0.ch034 ◽

2021 ◽

pp. 743-762

Author(s):

Somprakash Bandyopadhyay ◽

Arina Bardhan ◽

Priyadarshini Dey ◽

Shrabastee Banerjee ◽

Srimoyee Das ◽

...

Keyword(s):

Social Media ◽

Knowledge Management ◽

Rural Areas ◽

Social Knowledge ◽

Quality Teachers ◽

Knowledge Resources ◽

Management Framework ◽

Management Platform ◽

Informal Knowledge ◽

The Masses

Social knowledge management is a framework that allows its users to create and modify content collaboratively using social media and web 2.0 technologies. Social knowledge management can also be defined as the management of social knowledge where it is aimed towards social development. India today is facing a huge rural-urban divide with regard to poor learning achievement at the elementary level in remote rural areas. Remote rural schools are engulfed with problems such as the unavailability of good quality teachers and a poor learning environment. In this context, the chapter seeks to utilize a robust social knowledge management framework to impart universal education in the form of both formal and informal knowledge to the masses in remote rural areas by mobilising free online knowledge resources and the dormant knowledge capital of educated senior citizens. It further illustrates the design and development of a social media based knowledge management platform named OwlishOracle that addresses issues of exclusion and unequal educational attainment through “connecting generations”.

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Social Knowledge Workspace

Social Knowledge ◽

10.4018/978-1-60960-203-1.ch012 ◽

2011 ◽

pp. 193-206

Author(s):

Jagdish K. Vasishtha

Keyword(s):

Knowledge Management ◽

Organizational Learning ◽

Relevant Information ◽

Content Management ◽

Social Knowledge ◽

Knowledge Capture ◽

Team Collaboration ◽

Technological Advances ◽

Key Characteristics ◽

Content Management Systems

Over the years, knowledge management in organizations has picked up steam with implementation of various solutions like Content Management Systems, Wiki, etc. However, the ability to find relevant information and capture organizational learning still looks like a distant dream. Also, organizations worldwide are transforming due to changes in worker demographics, globalization of business and technological advances. The knowledge workers of today need tools for effective knowledge capture and team collaboration. Some of the key concerns which will be analyzed in this chapter are; (a) Knowledge fragmentation due to technology, (b) Relevancy of information to a user and (c) Push vs. Pull approach of accessing information. The chapter will also explore how these challenges can be addressed by social knowledge workspaces and what should be some of the key characteristics of these technologies under development.

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Organizational Culture

Social Knowledge ◽

10.4018/978-1-60960-203-1.ch007 ◽

2011 ◽

pp. 115-128 ◽

Cited By ~ 2

Author(s):

Paul J. McBride

Keyword(s):

Social Media ◽

Organizational Culture ◽

Knowledge Management ◽

Competitive Advantage ◽

Previous Literature ◽

Social Knowledge ◽

Management Systems ◽

Knowledge Management Systems ◽

Culture Development ◽

Build Systems

This chapter describes how and why organizational culture is paramount towards endeavors of social knowledge and knowledge management systems. Previous literature is discussed and ideas presented to give an underlying understanding of organizational culture and knowledge management and how the two interact. It is argued that a culture based on honesty, trust, and openness is best suited for knowledge management. Cultures will ebb and flow as they evolve. It becomes important for managers to take notice when this occurs. Learning is essential to developing cultures as it molds the participants inside the organization. Organizations that employ social media to aid in culture development will build systems of knowledge management that are based on proper culture that will inevitably lead to competitive advantage.

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