Conclusion: Public Service Sector Innovation in Context

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

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‘Work Around’ or ‘Jerk Around’?: Social Injustice and the Creation of Information and Misinformation in the Ontario Public Service Sector

The Future of Lifelong Learning and Work ◽

10.1163/9789087904012_013 ◽

2008 ◽

pp. 119-130

Keyword(s):

Public Service ◽

Service Sector ◽

Social Injustice ◽

The Creation

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Associations between musculoskeletal pain and work-related factors among public service sector computer workers in Kaunas County, Lithuania

BMC Musculoskeletal Disorders ◽

10.1186/s12891-016-1281-7 ◽

2016 ◽

Vol 17 (1) ◽

Cited By ~ 21

Author(s):

Gintare Kaliniene ◽

Ruta Ustinaviciene ◽

Lina Skemiene ◽

Vidmantas Vaiciulis ◽

Paulius Vasilavicius

Keyword(s):

Musculoskeletal Pain ◽

Public Service ◽

Service Sector ◽

Related Factors ◽

Computer Workers ◽

Work Related

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Determining Innovation Aspect in the Performance of Public Service Sector

Journal of Education and Vocational Research ◽

10.22610/jsds.v4i8.773 ◽

2013 ◽

Vol 4 (8) ◽

pp. 361-368

Author(s):

Qaanita Yuuha Mustafid

Keyword(s):

Performance Measurement ◽

Public Service ◽

Service Sector ◽

Market Competition ◽

Innovation Performance ◽

Private Company ◽

Organizational Survival ◽

The Public ◽

Measurement Framework ◽

And Performance

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

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Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

E3S Web of Conferences ◽

10.1051/e3sconf/202020215005 ◽

2020 ◽

Vol 202 ◽

pp. 15005

Author(s):

Sugito ◽

Alan Prahutama ◽

Dwi Ispriyanti ◽

Mustafid

Keyword(s):

Customer Satisfaction ◽

Waiting Time ◽

Public Service ◽

Service Time ◽

Service Sector ◽

General Distribution ◽

Queuing Systems ◽

Queuing Model ◽

The Public ◽

Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

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