‘Work Around’ or ‘Jerk Around’?: Social Injustice and the Creation of Information and Misinformation in the Ontario Public Service Sector

2008 ◽  
pp. 119-130
Keyword(s):  
Public Service ◽  
Service Sector ◽  
Social Injustice ◽  
The Creation

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals Associations between musculoskeletal pain and work-related factors among public service sector computer workers in Kaunas County, Lithuania

2016 ◽  
Vol 17 (1) ◽  
Author(s):  
Gintare Kaliniene ◽  
Ruta Ustinaviciene ◽  
Lina Skemiene ◽  
Vidmantas Vaiciulis ◽  
Paulius Vasilavicius
Keyword(s):  
Musculoskeletal Pain ◽  
Public Service ◽  
Service Sector ◽  
Related Factors ◽  
Computer Workers ◽  
Work Related

scholarly journals Characteristics of Changes of Transportation Performance for Pairs of Critical Edges

2018 ◽  
Vol 20 (3) ◽  
pp. 84-87
Author(s):  
Peter Czimmermann ◽  
Michal Kohani
Keyword(s):  
System Design ◽  
Public Service ◽  
System Performance ◽  
Service System ◽  
Transportation Network ◽  
Service System Design ◽  
The Creation ◽  
Random Failures

When the robustness of a public service system design is tested, we can often use scenarios where possible random failures can occur and they can influence the time the service is accessible which is provided for system users. The construction of a suitable scenario is based on the choice of links of the transportation network which influence the system performance in a substantial way. In such scenarios one or multiple arcs can be affected by this failure. In our contribution we present characteristics of pairs of critical arcs that can be used to develop an algorithm for the creation of critical scenarios.

scholarly journals Determining Innovation Aspect in the Performance of Public Service Sector

2013 ◽  
Vol 4 (8) ◽  
pp. 361-368
Author(s):  
Qaanita Yuuha Mustafid
Keyword(s):  
Performance Measurement ◽  
Public Service ◽  
Service Sector ◽  
Market Competition ◽  
Innovation Performance ◽  
Private Company ◽  
Organizational Survival ◽  
The Public ◽  
Measurement Framework ◽  
And Performance

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

scholarly journals Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

2020 ◽  
Vol 202 ◽  
pp. 15005
Author(s):  
Sugito ◽  
Alan Prahutama ◽  
Dwi Ispriyanti ◽  
Mustafid
Keyword(s):  
Customer Satisfaction ◽  
Waiting Time ◽  
Public Service ◽  
Service Time ◽  
Service Sector ◽  
General Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
The Public ◽  
Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

An investigation into the records management profession in the public service of Namibia

2018 ◽  
Vol 119 (7/8) ◽  
pp. 377-388
Author(s):  
Annastasia Ipinge ◽  
Cathrine Tambudzai Nengomasha
Keyword(s):  
Focus Group ◽  
Public Service ◽  
Management Policy ◽  
Record Management ◽  
Records Management ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
Content Type ◽  
The Public ◽  
The Creation

Purpose The purpose of this paper is to investigate the recognition of record management profession in the Namibian Public Service. The objectives of the study are to determine appreciation of the importance of records record management; establish policies that support records management; find out the promotion of the records management function in the public service; establish training and job opportunities available for the record management professionals; and come up with recommendations on how the recognition of the record management profession could be enhanced in the public service of Namibia. Design/methodology/approach This case study used qualitative data collection methods, namely, focus group discussions and interviews. The two ministries and records keeping staff who took part in the focus group discussions were conveniently selected, whereas the two government offices where one key informant each was interviewed were purposively selected. Findings This study revealed that the records management profession was not well recognised in the public service of Namibia. The hiring of staff with low educational qualifications and the hiring of records keeping staff with some Diploma qualifications into the same positions as those without qualifications were all evidence of this. In addition to these was the failure to re-grade the records keeping staff through the establishment of a records management cadre. Practical implications The study recommends the creation of record management units in all offices, ministries and agencies headed by qualified record managers supported by qualified records management staff, finalisation and implementation of the records management policy, as well as the creation of a records management cadre. Originality/value The findings of the study on which this paper is based could inform policy for decision makers, and for the records management keeping staff, a strategy for advocating for recognition of their profession was planned.

Sign in / Sign up

Export Citation Format

Share Document