scholarly journals Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services

2018 ◽  
Author(s):  
Vasiliki Christodoulou ◽  
Lorna Fortune ◽  
Gozde Arslan ◽  
Canan Koc
Keyword(s):  
User Experience ◽  
Service User ◽  
Help Seeking ◽  
Service Users ◽  
Interview Method ◽  
Psychological Therapies ◽  
The United Kingdom ◽  
Self Help ◽  
Service User Experience ◽  
High Level

Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-users experience of a GSH intervention in an IAPT service and identify possible service improvements. A discovery interview method facilitated service-users to describe their experience of GSH. Transcripts were analysed thematically. Excerpts of service-user narratives and thematic commonalities across interviews were disseminated in clinical teams and informed service improvements. Participant distress was expressed through somatic complaints, a high level of confusion and inactivity. Engagement with GSH was affected by ambivalent help-seeking and sense of limited self-efficacy. Service improvements aimed to address a widespread sense of confusion and anxiety. Listening to service-user experience provides opportunities for mending communication gaps between services and ethnic minority service-users.

scholarly journals What can we learn from service user memoirs? Information and service user experience

2012 ◽  
Vol 36 (9) ◽  
pp. 341-344 ◽  
Author(s):  
Neil Armstrong
Keyword(s):  
Mental Illness ◽  
User Experience ◽  
Service User ◽  
Clinical Importance ◽  
Service Users ◽  
The World ◽  
Academic Publications ◽  
Service User Experience

SummaryService user memoirs are frequently reviewed in The Psychiatrist and other related journals. Some academic publications include first-hand accounts of mental ill health, and there is a lively market for autobiographical books and articles about mental illness. But clinicians already have extensive contact with service users and it might seem unlikely that they have much to gain from reading memoirs. In this article I suggest that the greater depth of reflection in published memoirs means clinicians do in fact have something to learn. I illustrate my argument by showing how memoirs cast a light on the world of information and conclude by suggesting reasons why memoirs raise issues that are of increasing clinical importance.

scholarly journals An evaluation of service user experience, clinical outcomes and service use associated with urgent care services that utilise telephone-based digital triage: a systematic review protocol

2021 ◽  
Vol 10 (1) ◽  
Author(s):  
Vanashree Sexton ◽  
Jeremy Dale ◽  
Helen Atherton
Keyword(s):  
Systematic Review ◽  
Mixed Methods ◽  
Clinical Outcomes ◽  
User Experience ◽  
Service User ◽  
Service Use ◽  
Urgent Care ◽  
Narrative Synthesis ◽  
Service User Experience ◽  
Synthesis Approach

Abstract Background Telephone-based digital triage is widely used by services that provide urgent care. This involves a call handler or clinician using a digital triage tool to generate algorithm-based care advice, based on a patient’s symptoms. Advice typically takes the form of signposting within defined levels of urgency to specific services or self-care advice. Despite wide adoption, there is limited evaluation of its impact on service user experience, service use and clinical outcomes; no previous systematic reviews have focussed on services that utilise digital triage, and its impact on these outcome areas within urgent care. This review aims to address this need, particularly now that telephone-based digital triage is well established in healthcare delivery. Methods Studies assessing the impact of telephone-based digital triage on service user experience, health care service use and clinical outcomes will be identified through searches conducted in Medline, Embase, Cumulative Index to Nursing and Allied Health Literature (CINAHL), Web of Science and Scopus. Search terms using words relating to digital triage and urgent care settings (excluding in-hours general practice) will be used. The review will include all original study types including qualitative, quantitative and mixed methods studies; studies published in the last 20 years and studies published in English. Quality assessment of studies will be conducted using the Mixed Methods Appraisal Tool (MMAT); a narrative synthesis approach will be used to analyse and summarise findings. Discussion This is the first systematic review to evaluate service user experience, service use and clinical outcomes related to the use of telephone-based digital triage in urgent care settings. It will evaluate evidence from studies of wide-ranging designs. The narrative synthesis approach will enable the integration of findings to provide new insights on service delivery. Models of urgent care continue to evolve rapidly, with the emergence of self-triage tools and national help lines. Findings from this review will be presented in a practical format that can feed into the design of digital triage tools, future service design and healthcare policy. Systematic review registration This systematic review is registered on the international database of prospectively registered systematic reviews in health and social care (PROSPERO 2020 CRD42020178500).

scholarly journals Mental Health Service User Experience of Positive Psychotherapy

2014 ◽  
Vol 71 (1) ◽  
pp. 85-92 ◽  
Author(s):  
Tamsin Brownell ◽  
Beate Schrank ◽  
Zivile Jakaite ◽  
Charley Larkin ◽  
Mike Slade
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Health Service ◽  
User Experience ◽  
Service User ◽  
Positive Psychotherapy ◽  
Mental Health Service User ◽  
Service User Experience

Important first encounter: Service user experience of pathways to care and early detection in first-episode psychosis

2015 ◽  
Vol 12 (2) ◽  
pp. 169-176 ◽  
Author(s):  
Jens Einar Jansen ◽  
Marlene Buch Pedersen ◽  
Lene Halling Hastrup ◽  
Ulrik Helt Haahr ◽  
Erik Simonsen
Keyword(s):  
Early Detection ◽  
User Experience ◽  
Service User ◽  
First Episode Psychosis ◽  
Pathways To Care ◽  
First Episode ◽  
Episode Psychosis ◽  
Service User Experience

scholarly journals Islamic Social Work in the UK: The Service User Experience

2016 ◽  
pp. bcw006
Author(s):  
Rosalind Warden ◽  
Jonathan Scourfield ◽  
Peter Huxley
Keyword(s):  
Social Work ◽  
User Experience ◽  
Service User ◽  
Service User Experience ◽  
The Uk

scholarly journals User-led assessment of a recovery service using DREEM

2007 ◽  
Vol 31 (4) ◽  
pp. 124-127 ◽  
Author(s):  
Stephen Dinniss ◽  
Glenn Roberts ◽  
Charlotte Hubbard ◽  
Jenny Hounsell ◽  
Rachel Webb
Keyword(s):  
Service User ◽  
Action Plan ◽  
Collaborative Work ◽  
Shared Vision ◽  
Service Development ◽  
Rehabilitation Service ◽  
Clinical Implications ◽  
Service Users ◽  
High Level ◽  
Residential Rehabilitation

Aims and MethodTo develop a service development plan supporting recovery-based practice through collaborative service user-led methodology, and contribute to the National Institute for Mental Health in England (NIMHE) pilot evaluation of recovery sensitive measures. Staff, residents and service user group representatives collaborated in implementing the Developing Recovery Enhancing Environments Measure (DREEM) in a residential rehabilitation service.ResultsStaff and residents demonstrated a shared vision of recovery. Many areas were being addressed to a high level but others showed areas of deficiency, and illustrated discrepant views between staff and residents, which provided a focus for the development of a clinical service action plan.Clinical ImplicationsAs an experimental measure DREEM provides a user-led structure, which enables services to measure their commitment to, and effectiveness in, providing recovery-based care. It focuses service development and enhances collaborative work with service users, thus mirroring the principles of recovery it measures. It merits further evaluation and consolidation.

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