scholarly journals PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN PADA LEMBAGA KURSUS DAN PELATIHAN AMERICAN ENGLISH COURSE PURWOKERTO

Sebatik ◽  
2021 ◽  
Vol 25 (1) ◽  
Author(s):  
Mayla Surveyandini ◽  
Ady Achadi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
American English ◽  
Partial Least Square ◽  
Least Square ◽  
Management Support ◽  
Total Quality ◽  
Information Process

Penelitian dengan judul “Pengaruh  Penerapan Total Quality Management  (TQM) Terhadap Kinerja Karyawan Pada Lembaga Kursus dan Pelatihan American English Course Purwokerto” ini bertujuan untuk menganalisis pengaruh penerapan TQM terhadap Kinerja Karyawan. Dari hasil penelitian ini diharapkan memberikan kontribusi yang positif baik bagi pihak perusahaan maupun pihak lainnya. Adapun jumlah sampel yang digunakan sebanyak 24 responden dan teknik pengambilan sampelnya menggunakan metode simple random sampling. Variabel independen dalam penelitian ini adalah Total Quality Management (TQM) dengan indikator Total Management Support, Quality Information, Process Management dan Product Design, dengan variabel dependennya adalah Kinerja Karyawan dengan indikator Lingkungan Kerja, Kemauan Kerja dan Kemampuan Kerja. Alat analisis dan pengujian hipotesisnya menggunakan Partial Least Square (PLS) dengan software WarpPLS used: 5.0. Hasil analisis data menggunakan PLS, ditemukan bahwa semua indikator empirik yang digunakan telah memenuhi pengujian outer model yang meliputi convergent validity, discriminant validity dan composite reliability dan pengujian inner model dengan melihat R-square-nya. Dengan menggunakan analisa PLS, dihasilkan P-valuenya < 0,05 yang berarti hipotesis yang diajukan dalam penelitian ini yaitu penerapan TQM berpengaruh signifikan terhadap Kinerja Karyawan dapat diterima.

scholarly journals The Implementation of Organizational Culture Based on Tri Hita Karana in the Effort to Realize the Organizational Performance in PDAM Buleleng Regency

2019 ◽  
Vol 3 (2) ◽  
pp. 77
Author(s):  
Luh Kartika Ningsih ◽  
Ni Luh Putu Eka Yudi Prastiwi ◽  
Ni Made Sri Ayuni
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Employee Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Total Quality ◽  
A Value

This study aims to determine the role of Organizational Culture based on Tri Hita Karana in the effort to realize Organizational Performance by taking into account other factors such as Human Resource Management, Total Quality Management, and Employee Performance. This study uses a quantitative approach. The data analysis technique used in this study is a structural equation model (SEM) based on variance or Component based SEM, known as Partial Least Square (PLS) Visual version 3.2.7. The number of samples used was 48 people with t-table values for significance levels α = 0.05 and degree of freedom (df) = 46 is 2.58. The results show that there are two relationships that show significant results, namely the role of Organizational Culture based on Tri Hita Karana on Employee Performance has a value of 17.353 with t-statistics > t-table (17.353 > 2.58). And the same results are also shown in the relationship between Total Quality Management and Organizational Performance with a value of 8.232 > 2.58. Different results are shown in 4 other relationships, namely the influence of the organization's culture on organizational performance, the influence of HRM on organizational performance, the influence of HRM on employee performance, and the influence of total quality management on employee performance with t-statistics < t- table (0.220 < 2.58), (0.544 < 2.58), (0.866 < 2.58), and (0.553 < 2.58). From the results of this study it can be seen that there are still several factors that have not been able to provide a significant value on organizational performance in the PDAM Buleleng.

scholarly journals THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING

2019 ◽  
Vol 21 (2) ◽  
pp. 95-103
Author(s):  
Rosa Harimurti ◽  
Tatik Suryani
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Customer Loyalty ◽  
Partial Least Square ◽  
Least Square ◽  
Customer Engagement ◽  
Total Quality ◽  
The Impact ◽  
Positive Effect

The purpose of the research is to examine the impact of Total Quality Management (TQM)  implementation on  Service Quality, the effect of Service Quality on Customer Engagement and Customer Loyalty in banking industry. The other objective of the research also to examine the effect of Customer Engagement on Customer Loyalty. This research was conducted in East Java Province which involved 209 State Owned Enterprises (SOE) bank customer’s as respondents. All variables are measured by Likert scale from bank customer perspectives. By Partial Least Square SEM analysis, the research found that TQM practices has positive  effect on Service Quality, Service Quality has positive effect on Customer Engagement and Customer Loyalty and Customer engagement has positive effect on Customer Loyalty. The implication of this research is that SOE banks should implement TQM well so that it has a positive impact on service quality.

scholarly journals PRAKTIK MANAJEMEN MUTU TERPADU DAN HUBUNGANNYA DENGAN FORMALISASI, DESENTRALISASI, KUALITAS PRODUK, SERTA KINERJA ORGANISASI

2018 ◽  
Vol 16 (1) ◽  
Author(s):  
Andre Dwijanto Witjaksono
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Partial Least Square ◽  
Least Square ◽  
Total Quality

Tujuan umum dari penelitian ini adalah untuk mempelajari dan menganalisis hubungan dari praktik manajemen mutu terpadu (total quality management) dengan formalisasi, desentralisasi, kualitas produk, dan kinerja organisasi. Untuk mencapai tujuan tersebut, penelitian ini dilakukan dengan menggunakan penelitian survei. Sampel, direkrut melalui populasi sampling, terdiri dari 162 empat atau lebih bagian roda perusahaan otomotif memproduksi dan peralatan di Indonesia. Hanya 31 tanggapan yang dikembalikan dan dinyatakan layak untuk kemudian dianalisis dengan model partial least square untuk mengetahui hubungan antar variabel secara bersamaan. Temuan penelitian ini menunjukkan bahwa: 1. Formalisasi berpengaruh terhadap Praktik TQM, 2. Desentralisasi tidak berpengaruh terhadap Praktik TQM, 3. Praktik TQM mempunyai pengaruh signifikan terhadap Kualitas Produk, 4. Kualitas produk berpengaruh terhadap kinerja organisasi, 5. Praktik TQM berpengaruh terhadap kinerja organisasi. Berdasarkan temuan penelitian, dapat disimpulkan bahwa praktik TQM terbukti sebagai pendekatan yang kuat bagi organisasi yang menginginkan untuk mencapai kualitas produk tinggi dan kinerja yang sangat baik. Hasil temuan juga menunjukkan bahwa industri perlengkapan dan komponen otomotif roda empat atau lebih di Indonesia masih memiliki pengetahuan teknologi yang relatif rendah, dan cenderung memiliki struktur terpusat (sentralisasi).

scholarly journals Pengaruh Total Quality Management, teknologi dan budaya organisasi terhadap kinerja manajerial

2021 ◽  
Vol 2 (2) ◽  
pp. 129-139
Author(s):  
Apip Alansori ◽  
◽  
Erna Listyaningsih ◽  
Yuliansyah Yuliansyah ◽  
Iing Lukman ◽  
...  
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Method ◽  
Path Coefficient ◽  
Total Quality ◽  
Managerial Performance ◽  
Management Technology

Purpose: To find out how much influence the managerial performance has in managing MSMEs and how capable it is in implementing Total Quality Management, technology and organizational culture in increasing MSMEs income. Research methodology: This research is a qualitative research with a case study approach. The data survey method used was research using probability sampling, Partial Least Square (PLS), Average Variance Extracted (AVE, Coefficient of Determination and Path Coefficient Test and Banana Chips MSME on Street Pagar Alam Bandar Lampung. Results: Total Quality Management, technology, and organizational culture simultaneously have a significant influence on managerial performance. Limitations: Time and number of research samples. Contribution: In the MSMEs environment, the natural fence road in Bandar Lampung and local government related to MSMEs Keywords: Total Quality Management, Technology, Organizational culture, Managerial performance, MSMEs

DAMPAK KARAKTERISTIK LINGKUNGAN DALAM PENERAPAN TOTAL QUALITY MANAGEMENT(TQM) DAN PENGARUHNYA TERHADAP KINERJA PERUSAHAAN (Studi pada Perusahaan Jasa di Pekanbaru)

2011 ◽  
Author(s):  
Zirman Zirman ◽  
Yesi Mutia Basri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equations ◽  
Partial Least Square ◽  
Least Square ◽  
Customer Focus ◽  
Total Quality ◽  
Quality Of Products ◽  
Structural Equations Model ◽  
The Impact

Nowadays, the quality of products has become one of the critical subjects in organizations to satisfy customers and gaining profit. In this respect, Total Quality Management (TQM) is recognized as one of the popular and effective systems in organizations. Nonetheless, most research has focused on analyzing the relationships between the implementation of different elements and several types of performance. This paper incorporates the effect of organizational environment as a variable for explaining the impact of TQM on financial performance. The model is tested using structural equations model with PLS (partial Least Square), employing a survey of managers in 58 services firms in Pekanbaru. The results show that dynamism, munificence and complexity have not impact on customer focus and people management- Complexity has significant effect on leadership .furterher more impact TQM principles on performance show that customer focus has not significant but leadership has significant effect on performance.

scholarly journals Analysis of Total Quality Management dimensions towards Market Orientation in Electric Utility Industry in Malaysia: A Structural Approach

2018 ◽  
Vol 3 (3) ◽  
pp. 4
Author(s):  
Abdullah Osman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Market Orientation ◽  
Electric Utility ◽  
Partial Least Square ◽  
Structural Approach ◽  
Least Square ◽  
Electric Utility Industry ◽  
Total Quality ◽  
Utility Industry

Total quality management (TQM) philosophy and principle targeting on the regular changes for customer satisfaction, were proposed to be used in guiding the change process in electric utility industry towards market orientation through quality improvement of TQM practices. The aim of this study to analyses the TQM dimensions of; employee relation, training, and customer focus towards market orientation of electric utility industry in Peninsular of Malaysia. Total of 127 questionnaires distributed and 80 questionnaires useable for further analysis. A structural approach using Partial Least Square was adopted to analyze this relationship. The findings showed that all studied variables influence market orientation. Future direction was proposed for further research.

scholarly journals Implementasi Total Quality Management dan Innovation Capability dalam Meningkatkan Quality Performance

2020 ◽  
Vol 3 (2) ◽  
pp. 100
Author(s):  
Devista Ayu Amalia ◽  
Dessy Insfianadewi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Innovation Capability ◽  
Total Quality ◽  
Quality Performance ◽  
A Company

<p>Total Quality Management is not the only tool to be able to advance a company to be better. Innovation is a way that can also be used as a tool to develop a company to be more developed and more innovative to improve the quality of company performance. This study aims to determine the effect of Total Quality Management and Innovation Capability on Performance Quality on pottery craftsmen in Kasongan Bantul, Yogyakarta. More competitors are entering the craft world, so the craftsmen are required to have a strategy to keep maintaining Kasongan Pottery. This study uses a quantitative approach. The research data was collected from questionnaires distributed to 135 craftsmen in Kasongan Pottery Crafts. The variables of this study were measured using statement items/questions with a 1-5 Likert Scale, starting from 1 = strongly disagree to 5 = strongly agree. The data analysis method in this research is the Structural Equation Model (SEM) using Partial Least Square (PLS) to test the hypothesis with SmartPLS 3.0 software. The results of this study indicate that Total Quality Management has a positive and significant influence on Innovation Capability. Total Quality Management and Innovation Capability has a positive and significant impact on Quality Performance</p><p><br />Keywords: Total Quality Management, Innovation Capability, Quality Performance</p>

scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KEUANGAN DENGAN KUALITAS KINERJA SEBAGAI VARIABEL INTERVENING

2017 ◽  
Vol 19 (1) ◽  
pp. 68
Author(s):  
Galih Fajar Muttaqin ◽  
Rita Dharmayanti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Financial Performance ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Total Quality ◽  
Quality Performance ◽  
Positive Effect

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh penerapan Total Quality Management (TQM) terhadap kinerja keuangan dengan moderat kualitas kinerja efek. Data yang digunakan dalam penelitian ini diperoleh dari perusahaan perbankan yang berlokasi di Indonesia. Dari 56 kuesioner yang dibagikan, jumlah kuesioner kembali adalah 39 kuesioner (69,64%). Data diolah dengan menggunakan Structural Equation Modeling (SEM) dengan menggunakan program software Partial Least Square (PLS). Penelitian ini menggunakan metode purposive sampling dengan sampel penelitian adalah midlle dan manajer yang lebih rendah. Sumber data diperoleh dari penelitian lapangan, khususnya dengan membagikan kuesioner untuk memperoleh data primer. Hasil penelitian menunjukkan (1) Pelaksanaan TQM berpengaruh positif terhadap kinerja kualitas (2) efek positif kinerja Kualitas kinerja keuangan (3) TQM berpengaruh langsung pada kinerja keuangan (4) kinerja Kualitas menengahi TQM terhadap kinerja keuanganThe purpose of this study was to analyze the influence implementation Total Quality Management (TQM) on financial performance with moderating effect quality performance. The data used in this study were obtained from the banking company located in Indonesia. Of the 56 questionnaires distributed, the number of questionnaires returned was 39 questionnaires (69,64%). The data were processed using the Structural Equation Modeling (SEM) by using a software program Partial Least Square (PLS). This study uses purposive sampling method with the sample of research is midlle and lower managers. The data sources was obtained from field research, in particular by distributing questionnaires to acquire primary data. The results showed (1) Implementation TQM positive effect on quality performance (2) Quality performance positive effect on financial performance (3) TQM direct effect on financial performance (4) Quality performance mediate TQM on financial performance.

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