scholarly journals From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness

2021 ◽  
Vol 26 ◽  
pp. 576-596
Author(s):  
Panagiota Xanthopoulou ◽  
Iosif Plimakis
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Resistance To Change ◽  
Organizational Structures ◽  
Public Governance ◽  
The Public ◽  
Effective Implementation ◽  
New Public ◽  
Efficiency And Effectiveness

The current paper presents some aspects and criticisms from the theoretical literature concerning the New Public Management (NPM). The article also critically examines whether the NPM model is appropriate and the drivers that affected its efficiency and effectiveness in the public sector especially in Greece, during the current pandemic. The research concluded that the process of managerial reform and the specific criteria in order to evaluate NPM’s effectiveness are not completed yet and that there are some key barriers such as the statist perception of citizens and politicians, the corruption of public, the fragmented organizational structures, the resistance to change that hinder the success of change and of NPM’s effective implementation in public sector. However, Covid-19 was a situation that helped many aspects of NPM such as digitalization, digital transformation, e-governance etc. to effectively be introduced and implemented in public governance of Greek organisations.

Crisis Management in the Public Sector

2013 ◽  
pp. 1463-1472 ◽  
Author(s):  
Unsal Sigri
Keyword(s):  
Public Sector ◽  
Crisis Management ◽  
Systems Thinking ◽  
Public Management ◽  
New Public Management ◽  
The Public ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
Global And Local ◽  
Adaptive Decision Making

The practice and study of public administration has long included questions of efficiency and effectiveness in crisis management. There are some misunderstandings of the problems faced, like the recent global economic crisis from the public management perspective. These misunderstandings in the public sector may cause different perceptions of the crisis, which lead people and organizations to some misunderstandings and ineffective reactions of crisis management, which bring slower and ineffective results. In light of this rapidly changing environment, “new public management” requires quick, flexible, and adaptive decision making systems and structures. The aim of this chapter is to discuss the usage of “systems thinking” in “new public management” to provide a dynamic approach to crisis management. In that respect, a structural analysis of the global and local crisis and systems thinking modeling is discussed in the scope of crisis in the first section. In the second section, the relationship between new public management and systems thinking within crisis management in the public sector is studied. In the conclusion, the necessity of usage of the new tools and decision support systems by public management in crisis management is emphasized in light of the developments brought by New Public Management.

Crisis Management in the Public Sector

2013 ◽  
pp. 59-68
Author(s):  
Unsal Sigri
Keyword(s):  
Public Sector ◽  
Crisis Management ◽  
Systems Thinking ◽  
Public Management ◽  
New Public Management ◽  
The Public ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
Global And Local ◽  
Adaptive Decision Making

The practice and study of public administration has long included questions of efficiency and effectiveness in crisis management. There are some misunderstandings of the problems faced, like the recent global economic crisis from the public management perspective. These misunderstandings in the public sector may cause different perceptions of the crisis, which lead people and organizations to some misunderstandings and ineffective reactions of crisis management, which bring slower and ineffective results. In light of this rapidly changing environment, “new public management” requires quick, flexible, and adaptive decision making systems and structures. The aim of this chapter is to discuss the usage of “systems thinking” in “new public management” to provide a dynamic approach to crisis management. In that respect, a structural analysis of the global and local crisis and systems thinking modeling is discussed in the scope of crisis in the first section. In the second section, the relationship between new public management and systems thinking within crisis management in the public sector is studied. In the conclusion, the necessity of usage of the new tools and decision support systems by public management in crisis management is emphasized in light of the developments brought by New Public Management.

scholarly journals Intellectual Capital and Sustainable Economic Performance in the Public Sector: The Context of the New Public Management in Malaysia

2021 ◽  
Vol 13 (14) ◽  
pp. 7885
Author(s):  
Kardina Kamaruddin ◽  
Indra Abeysekera
Keyword(s):  
Public Sector ◽  
Intellectual Capital ◽  
Economic Performance ◽  
Public Management ◽  
Structural Equation ◽  
New Public Management ◽  
The Public ◽  
New Public ◽  
Operational Variables ◽  
Construct Dimensions

The New Public Management allows us to reflect upon whether intellectual capital helps public sector organisations meet their performance benchmarks. Sustainable economic performance gains importance from the public sector’s service ideal. Although there have been empirical endeavours using intellectual capital as operational variables, this study examines the theoretically informed relationship between the intellectual capital construct and its construct dimensions and the sustainable economic performance construct and its construct dimensions. The decision-making inputs of senior officials in the Malaysian public sector are vital for evaluating the relationship, as these officials are the individual strategists of the collective organisational strategy. The study conducted a survey that received 1092 usable responses and analysed them using the structural equation modelling research method. The findings showed a robust theoretical relationship between intellectual capital and sustainable economic performance. Furthermore, the study identified intellectual capital items that play a vital role in supporting public sector sustainable economic performance in Malaysia under New Public Management. The findings provide useful knowledge for public sector officials and policymakers, and for further research.

scholarly journals Bringing the Law Back in the Law-Government Nexus in an Era of Network Governance

2020 ◽  
Author(s):  
Stavros Zouridis ◽  
Vera Leijtens
Keyword(s):  
Public Management ◽  
Management Practices ◽  
New Public Management ◽  
Network Governance ◽  
Public Institutions ◽  
Management Theory ◽  
Public Governance ◽  
The Public ◽  
New Public ◽  
The Law

Abstract Recently, scholars have claimed that public management theory has too much ignored law. Consequently, the under-legalized conception of public management has produced a flawed understanding of public management theory as well as public management practices, threatening public institutions’ legitimacy. In this article, we argue that law never left public management theory. Rather, the link between government and law has been redefined twice. We refer to the assumptions that constitute this link as the law-government nexus. This nexus changed from lawfulness in a public administration paradigm, to legal instrumentalism in a (new) public management paradigm, and to a networked concept in the public governance (PG) paradigm. In order to prevent a faulty over-legalized conception of public management, bringing the law back in should be built on lessons from the past. This article elaborates on three strategies to reconnect law and public management. We map the strengths and weaknesses of each law-government nexus and illustrate these with the case of the Dutch tax agency. In our strategies that aim to reconceptualize the current law-government nexus, we incorporate the benefits of each paradigm for public management theory. The revised law-governance nexus enables the PG paradigm to correspond to contemporary issues without encountering old pathologies.

scholarly journals Accounting and the post-new public management

2018 ◽  
Vol 32 (1) ◽  
pp. 255-279 ◽  
Author(s):  
Ileana Steccolini
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Content Type ◽  
The Public ◽  
Accounting Research ◽  
Societal Relevance ◽  
New Public ◽  
Public Sector Accounting

Purpose The purpose of this paper is to reflect various pathways for public sector accounting and accountability research in a post-new public management (NPM) context. Design/methodology/approach The paper first discusses the relationship between NPM and public sector accounting research. It then explores the possible stimuli that inter-disciplinary accounting scholars may derive from recent public administration studies, public policy and societal trends, highlighting possible ways to extend public sector accounting research and strengthen dialogue with other disciplines. Findings NPM may have represented a golden age, but also a “golden cage,” for the development of public sector accounting research. The paper reflects possible ways out of this golden cage, discussing future avenues for public sector accounting research. In doing so, it highlights the opportunities offered by re-considering the “public” side of accounting research and shifting the attention from the public sector, seen as a context for public sector accounting research, to publicness, as a concept central to such research. Originality/value The paper calls for stronger engagement with contemporary developments in public administration and policy. This could be achieved by looking at how public sector accounting accounts for, but also impacts on, issues of wider societal relevance, such as co-production and hybridization of public services, austerity, crises and wicked problems, the creation and maintenance of public value and democratic participation.

scholarly journals New public management and the rise of public sector performance audit

2018 ◽  
Vol 32 (1) ◽  
pp. 280-306 ◽  
Author(s):  
Lee D. Parker ◽  
Kerry Jacobs ◽  
Jana Schmitz
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Content Type ◽  
The Public ◽  
Key Stakeholders ◽  
New Public ◽  
Performance Audit ◽  
Performance Auditing ◽  
Strong Control

Purpose In the context of global new public management reform trends and the associated phenomenon of performance auditing (PA), the purpose of this paper is to explore the rise of performance audit in Australia and examines its focus across audit jurisdictions and the role key stakeholders play in driving its practice. Design/methodology/approach The study adopts a multi-jurisdictional analysis of PA in Australia to explore its scale and focus, drawing on the theoretical tools of Goffman. Documentary analysis and interview methods are employed. Findings Performance audit growth has continued but not always consistently over time and across audit jurisdictions. Despite auditor discourse concerning backstage performance audit intentions being strongly focussed on evaluating programme outcomes, published front stage reports retain a strong control focus. While this appears to reflect Auditors-General (AGs) reluctance to critique government policy, nonetheless there are signs of direct and indirectly recursive relationships emerging between AGs and parliamentarians, the media and the public. Research limitations/implications PA merits renewed researcher attention as it is now an established process but with ongoing variability in focus and stakeholder influence. Social implications As an audit technology now well-embedded in the public sector accountability setting, it offers potential insights into matters of local, state and national importance for parliament and the public, but exhibits variable underlying drivers, agendas and styles of presentation that have the capacity to enhance or detract from the public interest. Originality/value Performance audit emerges as a complex practice deployed as a mask by auditors in managing their relationship with key stakeholders.

scholarly journals The role of logistics management in public services – research plan

2017 ◽  
Vol 2 (3) ◽  
pp. 33-43
Author(s):  
László Buics
Keyword(s):  
Public Management ◽  
Large Scale ◽  
Public Services ◽  
New Public Management ◽  
Logistics Management ◽  
Services Research ◽  
The Public ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
Increase Efficiency

Public services and logistics are generally treated as different fields, but the tools of logistics management with the help of the Unified Services Theory can be used for the benefit of the public services. The aim of this theoretical paper is to generally introduce my topic and relevance of the research on which my PhD thesis will be based in the future. The expectations in the advanced, globalized world are pushing governments to find new methods to fulfil the needs of the citizens while keeping up or even increase efficiency and effectiveness. I believe that from a certain viewpoint the public administration system can be considered as a large scale supply network, and I am particularly interested in how we could apply logistical methods in public services to increase efficiency and effectiveness while simultaneously increase customer satisfaction. In this particular paper I would like to present how I see the connections between the concept of New Public management and the Unified Services Theory. I would like to show the similarities between them and how they could complete each other in order to serve as a background for later logistics related approaches and researches within the domain of public services.

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

Strategic Knowledge Management in Public Organizations

2011 ◽  
pp. 2159-2167 ◽  
Author(s):  
Ari-Veikko Anttiroiko
Keyword(s):  
Knowledge Management ◽  
Public Management ◽  
New Public Management ◽  
Public Organizations ◽  
Public Governance ◽  
The Public ◽  
New Public ◽  
New Public Governance ◽  
And Control ◽  
Strategic Knowledge Management

New public management and the more recent concept of new public governance have become the dominant management doctrines in the public sector. Public organizations have become increasingly network-like units with various governance relations with actors from the public, business, and voluntary sectors. Their organization is based more on networks than on traditional hierarchies, accompanied by a transition from the command-and-control type of management to initiate-and-coordinate type of governance.

Co-Production as Seen From a Top Management Perspective

2021 ◽  
pp. 118-129
Author(s):  
Mette Vinther Larsen ◽  
Charlotte Øland Madsen
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Research Field ◽  
Top Management ◽  
Public Governance ◽  
Top Managers ◽  
New Public ◽  
Management Perspective ◽  
Public Organisations

This chapter addresses the ‘co-production turn' in public sector organisations from a top management perspective. The co-production turn is seen as a historical development from new public management to the concept of new public governance. Ideas on collaborative governance have been advanced as an answer to some of the challenges of the public sector in health services, caregiving, and social work. Current issues in welfare production in public sector organisations are seen as a result of the economic rationalisation ideas in new public management, and co-production has been theoretically advanced as a new way to involve citizens in the co-production of welfare. The co-production turn is explored as an emerging research field in this book, and in the current chapter, the authors explore how three top managers make sense of this concept when developing and implementing new strategies in their public organisations.

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