The Effects of Perceived Service Recovery Fairness of Sports Facilities for People with Disabilities on Consumer Satisfaction and Relatioship Quality and Loyalty

2014 ◽  
Vol 56 ◽  
pp. 801-814
Author(s):  
Jong Hoon Kim ◽  
Jeoung Hak Lee
Keyword(s):  
Consumer Satisfaction ◽  
Service Recovery ◽  
People With Disabilities ◽  
Sports Facilities

scholarly journals Bezbariérová Olomouc – příklad dobré praxe přístupu města k podpoře vytváření podmínek pro volnočasové aktivity osob nejen se zdravotním postižením

2013 ◽  
Vol 7 (3) ◽  
pp. 93-99
Author(s):  
Jana Čuková ◽  
Ondřej Ješina ◽  
Martin Kučera
Keyword(s):  
Social Services ◽  
Leisure Activities ◽  
People With Disabilities ◽  
Public Spaces ◽  
Public Institutions ◽  
Sports Facilities ◽  
Persons With Disabilities ◽  
The City ◽  
Municipal Level

Cooperation differently oriented public institutions in order to develop leisure activities of people with disabilities is crucial in relation to the implementation of a series of legislative standards (UN Convention on the Rights of Persons with Disabilities, Act on the promotion of sports, etc.). The city of Olomouc is one of the most active operators in the long term municipal level, which addresses support for people with disabilities or physical handicaps comprehensively. In 2012, the APA Center began an intense collaboration (Department APA, FTK UP in Olomouc) with the Department of Social Affairs to address accessibility of cultural and sports facilities, public spaces, playgrounds, etc for people woth special needs. As part of efforts to unify methodologies and sharing information we intend to use in the monitoring of barrier-free collaboration with Kazuist company. APA Center was invited to a group of community planning in the city of Olomouc. In addressing the use of specific professional works contracts by the city for the development of leisure activities, promotion of tourism and social services.

scholarly journals FINANCING AND PROMOTION OF ADAPTIVE SPORTS AMONG YOUNG PEOPLE WITH DISABILITIES

2021 ◽  
Vol 10 (34) ◽  
Author(s):  
I.A AVILOVA ◽  
Keyword(s):  
People With Disabilities ◽  
Sports Facilities ◽  
Infrastructure Development ◽  
Positive Perception ◽  
Disabled People ◽  
Persons With Disabilities ◽  
Adaptive Sports ◽  
Sports Events ◽  
The Russian Federation ◽  
Sports Activities

Adaptive sports in the Russian Federation, its development and popularization has many features. The main features are the formation of conditions for people with disabilities and disabled people to engage in sports, strengthening a positive image and increasing motivation for sports activities among people with disabilities, as well as a positive perception of disabled people and people with disabilities by society to support them and include them in society. It is revealed that the construction of sports facilities and infrastructure development is quite active, but the number of accessible and intended for disabled people and people with disabilities is still very small. It is also established that the problem of personnel is slowly being solved - the lack of a sufficient number of specialists strongly affects the growth of motivation and involvement of disabled people in sports. One of the methods of increasing motivation and self-realization of persons with disabilities is the organization and holding of sports events with their participation in Universities.

How Culture Moderates the Effects of Justice in Service Recovery

2020 ◽  
Vol 18 (1) ◽  
pp. 21-41
Author(s):  
Elise Chebat ◽  
Yefim Roth ◽  
Jean Charles Chebat
Keyword(s):  
Consumer Satisfaction ◽  
Service Providers ◽  
Service Failure ◽  
Service Recovery ◽  
Behavioral Responses ◽  
Interactional Justice ◽  
Emotional Reaction ◽  
Emotional Reactions ◽  
Monetary Compensation ◽  
Individualistic Culture

AbstractThis article strives to clarify the importance and the effects of cultural differences on consumer satisfaction after a service failure in an individualistic society (Canada) vs. a collectivistic society (Japan). We focus on young, educated consumers to analyze if the contrasts shown in the extant literature between these two cultures are still relevant in the case of young consumers of both cultures when confronted with a service failure and service recovery. We used 150 questionnaires from Japan and Canada, the design of which reflects our theoretical model. Respondents were asked to recall one of their own negative service experience and the service recovery that may have followed. Our statistical analysis is based on Hayes’s PROCESS that allows to test complex moderated and mediated relations. We find that Anger mediates the relation between failure severity and consumer behavioral responses (EXIT and NWOM) similarly for both Japanese and Canadian consumers. Importantly, compensation, involving procedural and distributive justice (i. e. time – speedy service recovery and money) both reduced consumer anger, more so for individualistic consumers. Surprisingly, interactional justice (e. g. courteousness, politeness, and signs of respect) had no impact on neither individualistic nor collectivistic consumers. Our findings suggest that service providers should first fix the negative emotional reactions as a result of service failure. They may reduce this emotional reaction offering monetary compensation to both Individualistic and Collectivistic consumers. Younger collectivistic consumers are not more sensitive to signs of respect and politeness than individualistic consumers, which may show that the younger generation of Japanese consumers is getting closer to the individualistic culture.

Speech-Language Pathology in the Peace Corps: Necessity and Sustainability

2012 ◽  
Vol 2 (1) ◽  
pp. 11-18
Author(s):  
Melissa A. Pierce
Keyword(s):  
United States ◽  
Special Education ◽  
Peace Corps ◽  
People With Disabilities ◽  
Communication Disorders ◽  
The United States ◽  
Speech Language Pathology ◽  
Speech Language Pathologists ◽  
Language Pathology

In countries other than the United States, the study and practice of speech-language pathology is little known or nonexistent. Recognition of professionals in the field is minimal. Speech-language pathologists in countries where speech-language pathology is a widely recognized and respected profession often seek to share their expertise in places where little support is available for individuals with communication disorders. The Peace Corps offers a unique, long-term volunteer opportunity to people with a variety of backgrounds, including speech-language pathologists. Though Peace Corps programs do not specifically focus on speech-language pathology, many are easily adapted to the profession because they support populations of people with disabilities. This article describes how the needs of local children with communication disorders are readily addressed by a Special Education Peace Corps volunteer.

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