Knowledge Management Framework for Early Phases in TOGAF-based Enterprise Architecture

Author(s):  
Juan Pablo Meneses-Ortegón ◽  
Rafael A. Gonzalez
2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Yudi Mulyanto

Construction and development of enterprise architecture and information systems are appropriately planned and well designed and suit to the needs and the abilities of the organization. Good planning will provide great benefits for construction and development of enterprise architecture, both in terms of human resources, budget and organization's readiness to implement the plan. In this study did not use all the phases of TOGAF ADM, this study only uses seven from nine phases TOGAF ADM namely the preliminary phase, architecture vision phase, business architecture phase, architecture of information systems phase, technology architecture phase, opportunity and solution phase and migration planning phase. The first phase of the enterprise architecture development is the prelimary phase, output from the preliminary phase becomes input to the early phases of the TOGAF ADM phases, which is named architecture vision phase and from that input device produced the new organizational structure that will be proposed. In the next phase of business phase was also analyzed using Value Chain analysis.


Author(s):  
Vili Podgorelec ◽  
Boštjan Grašič

In this chapter, a Semantic Web services-based knowledge management framework that enables holistic knowledge management in organizations is presented. As the economy is becoming one single global marketplace, where the best offer wins, organizations have to search for competitive advantage within themselves. With the growing awareness that key potentials of an organization lie within its people and their knowledge, efficient knowledge management is becoming one of key focuses in organizational activities. The proposed knowledge management framework is based on Semantic Web technologies and service-oriented architecture, supporting the operational business processes as well as knowledge-based management of services in service-oriented architecture.


Author(s):  
Antoine Trad

The KMGSE offers a real-life case for detecting and processing an enterprise knowledge management model for global business transformation, knowledge management systems, global software engineering, global business engineering and enterprise architecture recurrent problems solving. This global software engineering (GSE) subsystem is a driven development model that offers a set of possible solutions in the form of architecture, method, patterns, managerial and technical recommendations, coupled with an applicable framework. The proposed executive and technical recommendations are to be applied by the business environment's knowledge officers, architects, analysts and engineers to enable solutions to knowledge-based, global software engineering paradigms' development and maintenance.


This chapter compares the universal TB model with the previous TB interpretation discussed in the first half of the book. Special attention is devoted to 19 selected TB properties ranging from adaptability to universality. Furthermore, tangible results follow in form of potential implications to business administration. Namely, information and knowledge management and information technologies are considered. In the area of information management, a generic time bank information management framework is outlined. In the scope of knowledge management, the function of TB is compared with the phenomenon known as communities of practice. Finally, co-productive behavior of the TB related to open source communities are depicted in the area of information technologies.


This chapter presents the holistic and dynamic knowledge management system (H&DKMS) concept that is implemented in a proof of concept to prove the feasibility of the chapter using the book's HMM approach. The H&DKMS supports business transformation projects (BTP) and enterprise architecture projects (EAP) (simply project). The H&DKMS is supported mainly by an adopted fictious case from the insurance domain. The uniqueness of the proposed HMM promotes a holistic architecture and implementation model that supports complex case studies. The integrated knowledge management and decision-making process are used in a day-to-day business and technology problems solving. In this chapter, the proposed solution (or model) is supported by a real-life case of business transformation methodology in the domain of H&DKMS that in turn is based on the alignment of various standards and avant-garde methodologies.


Author(s):  
Nelson Leung ◽  
Sim Kim Lau

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing has led to the shrinkage of the sizes of help desks. Consequently, the help desks have to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer before the help desk staff are available to offer assistance. This chapter describes the development of help desk, ranging from help desk structures to support tools. This chapter also discusses the application of knowledge management techniques in the development of a proposed conceptual knowledge management framework and a proposed redistributed knowledge management framework. While the conceptual knowledge management framework proposes a standard methodology to manage help desk knowledge, the proposed redistributed knowledge management framework allows simple and routine enquiries to be rerouted to a user self-help knowledge management system. The proposed system also enables help desk to provide technical knowledge to users 24 hours a day, 7 days a week. Regardless of time and geographical restrictions, users can solve their simple problems without help desk intervention simply by accessing the proposed system through portable electronic devices.


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