scholarly journals Leaders’ Emotional Intelligence and Employee Retention: Mediation of Job Satisfaction in the Hospitality Industry

2019 ◽  
Vol 10 (3) ◽  
pp. 1 ◽  
Author(s):  
Adel Ali Yassin Alzyoud ◽  
Umair Ahmed ◽  
Mahmoud Radhwan Hussein Alzgool ◽  
Munwar Hussain Pahi

The present study has catered to one of the major issues faced by organizations across the globe, employee retention. Therein, the study attempted to examine the relationship of leaders’ emotional intelligence with employee retention. In parallel, the study also tested to underline if job satisfaction could mediate this relationship. Through targeting non-managerial employees working in the four- and five-star hotels in Jordan, the present study sampled 380 employees from the 56 hotels. Through using structural equation modelling approach via Smart PLS 2.0 M3, the present study found significant relationship between leaders’ emotional intelligence and employee retention hence suggesting that leaders’ emotional awareness and management of employees whilst enriching their emotional expression and skills can significantly help boost employee retention. Accordingly, the study also reported significant mediation of job satisfaction in the relationship between leaders’ emotional intelligence and employee retention. The study has reported that leaders’ emotional intelligence can induce sense of belongingness leading to enhance job satisfaction which further results in harnessing employee retention. The study forwards notable implications for practice and scope for future studies in light of the findings.

2004 ◽  
Vol 01 (04) ◽  
pp. 393-414
Author(s):  
HY SOCKEL ◽  
BRENDA MAK

This paper explores how employees' perception of an organization's innovativeness impacts their desire to continue an association with the organization. The study uses Structural Equation Modeling — LISREL to explore the relationship between latent constructs of the employees' Perceived Job Satisfaction, and Perceived Organizational Innovativeness (PORGI) with their desire for (employment) Continuance with the organization. PORGI is measured through perceived innovation management, organizational career culture, personnel and innovation management policies. The latent construct of "Employee Continuance" is measured through loyalty and a desire to stay. The latent construct of Job Satisfaction is measured by the perceived job satisfaction of the employees. A survey was conducted among Information Systems and Technology (IS&T) employees and the data was analyzed using LISREL confirmatory factor analysis. The results indicate that Perceived Organizational Innovativeness and Job Satisfaction have significant impact on employee retention. Employees that perceived the organization as being innovative demonstrated higher levels of loyalty and had a higher desire to stay connected with their organization. The study concludes that it behooves organizations to support innovative technologies, if only to improve employee retention. Additional organizational implications and technological adoption strategies to strengthen employee retention are discussed.


2021 ◽  
Vol 58 (1) ◽  
pp. 3218-3231
Author(s):  
Meimoon Ibrahim, Ilyas Lamuda

Objective: This study aims to analyze how the effect of leadership variables on employee performance with job satisfaction as intervening in the provincial government of Gorontalo-Indonesia. Methods: The approach used is explanatory research, pattern of research that seeks to explain the relationship of variables referred so that the relationship of these variables can be tested with a quantitative approach and hypothesis testing used is the method of Structural Equation Modeling, with analytical tools of Loading Factor and Critical Ratio which is preceded by a validity test and reliability test.  The sample was drawn randomly according to representative samples at the level of the position group as many as 5% employee population of the Provincial it. Results ;The results of the study show that leadership style has a positive and significant influence on job satisfaction and leadership style has an effect on employees' performance, but job satisfaction has negative and non-significant effect on employee performance. Conclusion; Expected that this research could also be developed in other fields or a wider scope and not only because each region has different characteristics. So it is recommended that policy makers as bureaucratic managers to pay more attention to job satisfaction factors in order to further improve employee performance.


2019 ◽  
Vol 42 (5) ◽  
pp. 625-640 ◽  
Author(s):  
Özgür Kökalan

Purpose The purpose of this paper is to examine the mediating roles of organizational spiritual values in the relationship between organizational cycinism and job satisfaction. Design/methodology/approach The sample was selected by using a convenience sampling method. The sample included in 472 employees from different sectors such as higher education, banking, energy and manufacturing industry. Participants filled in organizational cycinism scale, job satisfaction scale and organizational spirituality scale. Comfirmatory factor analysis and structural equation method were used to detect the direction and level of the relationships between parameters. Findings According to the mediating analysis findings, organizational spirituality is the partial reason for the association between behavioral cycinism and job satisfaction. Organizational spirituality is also the full reason for the association between affective cycinism and job satisfaction and the relationship between cognitive cycinism and job satisfaction. This means that organizational spirituality decreases the negative effects of organizational cycinism on job satisfaction. Research limitations/implications This research is not free from limitations just like others. First, the sampling was limited with only four sectors. In future studies, it can be favorable to take data from all other sectors. The second limitation was that organizational spirituality was the only factor that was used to determine the relationships among the three dimensions of organizational cynicism and job satisfaction. The last limitation was regarding the sample size. Although, sample size that was used in this research was enough to conduct all statistical analyses, extended sample size could be used in future studies. Practical implications The results of this research may benefit various stakeholders. While determining organizational spirituality elements in an organization, all the stakeholders’ voices should be included, and their values should be taken into consideration. In addition to this, all institutional employees should be trained about spirituality that exists in the organization, so that all employees will develop a strong bond with other employees and the organization. Moreover, organizational spirituality is closely related to organizational justice. If manager wants organizational spirituality to take root in the institution and eliminate the negativities, it is absolutely necessary to apply organizational justice in each and every matter within the organization. Originality/value There have been no studies exploring the mediating effects of organizational spirituality on the organizational cynicism and job satisfaction relationship. Therefore, this paper could be accepted as original.


Author(s):  
Burcu S Avci ◽  
Erkut Altindag ◽  
Pelin Sahin Yarbag

The purpose of this study was to analyze the relationship between the emotional intelligence levels and job satisfaction of the managers and to carry out a research in this sense. In the research, the relationship of emotional intelligence abilities in managers with their own job satisfaction was analyzed. The main population of the study included the managers in different grades of small, medium, and large scale entities from different sectors in Istanbul. The basic purpose of the study was to reveal the relationship between the emotional intelligence dimensions the managers had and their own job satisfaction. In this sense, it was analyzed the effect of emotional intelligence abilities managers had upon their own job satisfaction, and whether there was a relationship between them or not. The field research was carried out with reference to the theoretical framework revealed after the literature review.In methodology section of the study, the findings related to the research and the interpretations were included with the analyses. It was revealed depending upon the correlation and regression analyses performed within the scope of the research that interpersonal relationships factor had effect upon the job satisfaction. 


Author(s):  
Sara Lim ◽  
SeaYoung Park

The purpose of this study was to examine the difference in leisure satisfaction, job satisfaction and organization commitment according to individual vs group leisure activity and to find out whether job satisfaction mediate relationship of leisure satisfaction and organization commitment. Participants of this study were 553 employees of various organizations in Jeonbuk. Reliability Cronbach's of questionnaire was .936~.846 and validity was verified by applying confirmatory factor analysis. The collected data were statistically analyzed through t-test, correlational analysis and Structural Equation Model(SEM) with SPSS 19.0 and AMOS 19.0. As a result, we found that there were significant differences between individual and group leisure activity on leisure satisfaction, job satisfaction and organization commitment. so the employees who participated in group leisure activity is higher than employees who participated in individual leisure activity. Also, job satisfaction fully mediated the relationship between leisure satisfaction and organization commitment both employees who participated in individual and group leisure activity. In other words, we confirmed that participating in group leisure activity raised the level of leisure satisfaction, and leisure satisfaction effected on job satisfaction and organization commitment. Finally, we discussed significance, limitation of this study then implications for further research.


SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402092469
Author(s):  
Shumaila Naz ◽  
Cai Li ◽  
Qasim Ali Nisar ◽  
Muhammad Aamir Shafique Khan ◽  
Naveed Ahmad ◽  
...  

The main aim of the study was to empirically investigate the mediating role of organizational commitment (OC) and person–organization fit (POF) between the causal relationship of supportive work environment (SWE) and employee retention (ER). One thousand questionnaires were sent to the targeted population included employees of all chains of multinational fast-food brands (restaurants) in Lahore, Pakistan. The restaurants were selected from clusters by using a cluster sampling technique. Questionnaires were comprised of multiple items adopted from former studies to obtain responses using quantitative methodology. For statistical analysis and to test the proposed hypothesis, the partial least squares (PLS) structural equation modeling (SEM) technique was employed through Smart PLS 2.0 M3 software. The study’s findings elucidated that SWE has a positive and significant association with ER. In addition, OC and POF acted as mediators between the relationship of a SWE and ER. This study presented implications for human resource (HR) practitioners that they should endure developing mechanisms for imparting a SWE to foster healthy exchange relationships with people, which in turn will result in ER. This article significantly contributed to the extant literature on the relationship of the SWE and ER while highlighting the critical factors to be noticed for retaining key employees. This study also explicated the limitations and scope for further research.


2016 ◽  
Vol 32 (6) ◽  
pp. 1663
Author(s):  
Suleman H. A. Kahar ◽  
Abdul Rohman ◽  
Anis Chariri

This study explores the relationship of participative budgeting on budgetary slack in the public sector in Indonesia, by examining the roles of job satisfaction on these variables. A total of 185 budget managers of regional work units in the in North Maluku province government, Indonesia, participated in the survey. The effective rate of return was 82.52 percent.  A structural equation modeling was used to examine the direct and indirect effects of participative budgeting on budgetary slack. In particular, the study gives empirical evidences that participative budgeting factors affect budgetary slack mediated by intervening variables factors of job satisfaction. The results revealed the significantly negative effect of participative budgeting on budgetary slack, the significantly positive effect of participative budgeting on job satisfaction. This result affirmed the significantly negative impact of job satisfaction as a mediating variables on budgetary slack. However, the results could not find the indication of moderating effect of job satisfaction in the relationship of these variables.


2017 ◽  
Vol 13 (4) ◽  
pp. 76-89 ◽  
Author(s):  
Abdul Waheed ◽  
Jianhua Yang

The technological revolution has radically transformed the business paradigm toward wireless networks owing to widespread penetration of technology. The present study sought to investigate the relationship of mobile marketing (MM) and email marketing (EM) on exploratory information seeking (EIS) behavior of the consumers. To this end, the surveys were randomly disseminated among 1100 consumers from March 2016 to August 2016 in the context of Pakistan. Structural equation modeling (SEM) with AMOS integration was used to test the research hypotheses. The findings of this study revealed a positive relationship of the mobile marketing and email marketing on exploratory information seeking (EIS). In contrast, the profound analysis ensured a positive relationship of each sub-dimensions. This study furnishes empirical evidence in the literature of advertising to reinforce and ensure the significance of advanced mediums in today's business environment. This study recommends certain future studies for academics and practitioners.


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