scholarly journals Perceived Organisational Injustice and Counterproductive Behaviour: The Mediating Role of Work Alienation Evidence from the Egyptian Public Sector

2017 ◽  
Vol 12 (5) ◽  
pp. 192
Author(s):  
Maha Ahmed Zaki Dajani ◽  
Mohamad Saad Mohamad
Keyword(s):  
Mediating Effect ◽  
Future Research ◽  
Informational Justice ◽  
Four Dimensions ◽  
Blue Collar Workers ◽  
Mediating Role ◽  
Work Alienation ◽  
Organisational Justice ◽  
Significant Relationships ◽  
Counterproductive Behaviours

This study examines the relationship between the four dimensions of organisational justice, namely, distributive, procedural, interpersonal, and informational justice, and workers’ counterproductive behaviour, and whether work alienation has mediating effect in this relationship. These relationships were tested in a sample of 300 blue-collar workers operating in Egyptian public industrial context, only 236 responded positively. Results revealed that there are significant relationships between organisational injustice (in its four types) and counterproductive behaviours, and each of the work alienation dimensions partially mediated this relationship. These findings were discussed in the light of extant literature. Research limitations and implications for future research were reported.

The mediating role of overall fairness perception: a structural equation modelling assessment

2019 ◽  
Vol 41 (3) ◽  
pp. 614-636 ◽  
Author(s):  
Jihad Mohammad ◽  
Farzana Quoquab ◽  
Fazli Idris ◽  
Mohammad Al Jabari ◽  
Raed Wishah
Keyword(s):  
Financial Institutions ◽  
Structural Equation ◽  
Interactional Justice ◽  
Mediating Effect ◽  
Future Research ◽  
Content Type ◽  
Fairness Perception ◽  
Mediating Role ◽  
Organisational Justice

PurposeMost of the past studies related to organisational justice focussed on different types of justice, such as procedural justice, distributive justice and interactional justice either separately or collectively. Still, further investigation on the overall concept of fairness is required to extend theoretical generalisability. Moreover, researchers argued that overall fairness rather than a specific type represents more concrete situation about employees’ perception of fairness within an organisation. Considering this, the purpose of this paper is to examine the mediating effect of overall fairness perception (OFP) in relation to workplace outcome as well as its predictive ability on employees’ attitude and behaviour in term of psychological ownership and citizenship behaviour.Design/methodology/approachA total of 250 questionnaires were distributed among the employees of financial institutions in Malaysia, which yielded 150 completed usable responses. Smart PLS (version 3) software and SPSS were utilised in order to analyse the data.FindingsThe results revealed that overall fairness plays a crucial role as a mediator as well as a predictor. Limitations and future research directions are also discussed.Practical implicationsThis study provides useful insights for the mangers of financial institutions. It also suggests strategies about how to manage justice and workplace outcomes at workplace.Originality/valueThis paper is among the pioneers to address the mediating role of OFP in relations to workplace attitude and behaviour in non-western context.

Product status signaling as mediator between materialism and product satisfaction of Saudis and Malaysians

2016 ◽  
Vol 44 (6) ◽  
pp. 973-985 ◽  
Author(s):  
Norizan Mohd Kassim ◽  
Naima Bogari ◽  
Najah Salamah ◽  
Mohamed Zain
Keyword(s):  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Future Research ◽  
Mediating Role ◽  
Status Signaling ◽  
Symbolic Meanings ◽  
Research Findings ◽  
Materialistic Values ◽  
The Relationship

We investigated the mediating role of product status signaling in the relationship between materialism and product satisfaction of Saudi and Malaysian adults. We performed structural equation modeling to analyze data from 894 Generations X and Y participants in Malaysia and Saudi Arabia, who responded to a self-administered survey. Contrary to previous research findings both from Malaysia, and from North American and other Western-culture samples, there were positive significant direct effects of materialism on product satisfaction for consumers in both countries. The results of the mediating effect (materialistic values → product status signaling → product satisfaction) indicated that, for Saudis, the effect was positive and moderate in strength, whereas for Malaysians, the effect was positive and strong. The overall results showed that product status signaling acted as a partial mediator in the relationship between materialistic values and product satisfaction. On the basis of these results, it is important for marketers to understand that both Malaysian and Saudi consumers—Saudis in particular—tend to rely, and focus, on the symbolic meanings attached to products that will only be successfully communicated if the symbolism in the product is socially and visibly recognized by these consumers. Suggestions for future research are offered.

scholarly journals Impact of Customerization and Customer Engagement on Brand Love with the Mediating role of Brand Performance. Evidence from Hotel Industry of Pakistan.

2019 ◽  
Vol 6 (1) ◽  
pp. 66
Author(s):  
Kashif Abrar
Keyword(s):  
Sampling Technique ◽  
Mediating Effect ◽  
Customer Engagement ◽  
Brand Performance ◽  
Cross Sectional ◽  
Brand Love ◽  
Mediating Role ◽  
Significant Relationships ◽  
Modelling Analysis

Attracting and retaining customers is considered essential for success of any business entity operating all across the globe. Therefore, customer needs and demands need to be emphasized in order to earn a profitable market share. The present study has focused on the independent role of customerization and customer engagement with the mediating effect of brand performance (brand awareness, brand image and brand satisfaction) on brand love. The study has been conducted in a cross-sectional and causal manner. Data was collected through convenience sampling technique from 230 respondents, out of which 183 questionnaires were fully attempted, with a response rate of 79. 5%. Responses were analyzed through frequency distribution, correlation, simple linear regression and structural equational modelling analysis. The findings of the study have indicated positively significant relationships of customerization and customer engagement with brand performance and brand love.

The Influence of Higher Education Service Quality on Behavioural Intention: The Mediating Role of Student Happiness

2019 ◽  
Vol 118 (10) ◽  
pp. 444-458 ◽  
Author(s):  
Musabeh Surour Hamad Binnawas ◽  
Gamal S. A. Khalifa ◽  
Amyia Bhaumick
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Behavioral Intention ◽  
Social Needs ◽  
Mediating Effect ◽  
Future Research ◽  
Mediating Role ◽  
Education Service ◽  
Questionnaire Method

Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.

scholarly journals The Effect of Relationship Marketing on Customers’ Loyalty (Evidence from Zemen Bank)

2015 ◽  
Vol 5 (2) ◽  
pp. 58-70 ◽  
Author(s):  
Cherinet Boke Chakiso
Keyword(s):  
Relationship Marketing ◽  
Addis Ababa ◽  
Strong Relationship ◽  
Mediating Effect ◽  
Future Research ◽  
Secondary Sources ◽  
Mediating Role ◽  
Marketing Relationship ◽  
Management Commitment ◽  
Marketing Team

AbstractEvery firm without good marketing team and strategies is bound to fail. In order to be competitive and profitable in the industry, bankers should acquire and retain profitable customers. Definitely this is done with Relationship marketing. Relationship marketing is a philosophy of doing business, a strategic orientation that focuses on keeping and improving current customers rather than acquiring new customers. The aim of this study is to investigate the influence of Relationship marketing underpinnings on customers‟ loyalty. The study also investigated the mediating role of top management commitment between relationship marketing and customers‟ loyalty. The study is based on information collected from both primary and secondary sources of data. The sample for this study is taken from customers of Zemen bank in Addis Ababa. Data analyses were done using frequencies, percentages, means, standard deviations, cross-tabulations, and tables followed by discussions. Moreover, inferential statistics of bivariate correlations and simple and multiple regressions were used. Findings of this study reveal that there is a significant and strong correlation between relationship marketing and customers‟ loyalty. Moreover, the study reveals that there is significant effect of trust, commitment, communication, and gratitude on predicting customers’ loyalty. Of these relationships, Gratitude emerged as the strongest factor which influences customers’ loyalty while conflict management remained statistically insignificant and negligible influence on customers’ loyalty in the cumulative model. However, all underpinnings had statistically significant influence on customers’ loyalty as individual. Moreover, management commitment had mediating effect between relationship marketing and customers’ loyalty. Depending on the findings, practical implications of this study is in order to ensure loyalty among bank customers; bankers should build a better relationship marketing strategy. Therefore, banks competitiveness and profitability will depend on their ability to build strong relationship bonds with their customers continuously. Furthermore, future research directions were also suggested on this study.

Creativity Similarity? The Mediating Role of Climate for Creativity at Home Environment on the Relationship between Mother’s and Child’s Creative Thinking

2020 ◽  
Author(s):  
Dorota Maria Jankowska ◽  
Joanna Maria Kwaśniewska ◽  
Izabela Lebuda ◽  
Eliza Maria Witkowska
Keyword(s):  
Home Environment ◽  
Creative Thinking ◽  
Future Research ◽  
Parent Child Relationship ◽  
Creative Potential ◽  
Four Dimensions ◽  
Mediating Role ◽  
Parent Child ◽  
At Home

This study investigates the link between mother’s and children’s (8 to 9 years of age) creative thinking, focusing in particular on how mothers’ creativity interacts with climate for creativity in the parent-child relationship in predicting the offspring’s creative potential assessed by the Test for Creative Thinking-Drawing Production (TCT-DP). The moderating role of the children’s gender in this relationship was also assessed. In a sample of parent-child dyads (N = 66), it was demonstrated that (a) mother’s and child’s creative thinking was related within dyads, (b) four dimensions of climate for creativity at home environment, namely Encouragement to Experience Novelty and Variety, Encouragement of Nonconformism, Support of Perseverance in Creative Efforts, and Encouragement to Fantasize partially mediated this relationship, and (c) child’s gender did not moderate the investigated relationship. Moreover, there were no differences in climate for creativity between girls and boys, except for the fact that mothers support nonconformism more strongly in their sons than in daughters. Results were discussed in light of potential family transmission mechanisms of creative potential. It was also indicated the study’s implications for practice and directions for future research that stem from this project.

Brand equity and customer satisfaction: a comparative analysis of international and domestic tourists in Vietnam

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Phuong Kim Thi Tran ◽  
Vien Ky Nguyen ◽  
Vinh Trung Tran
Keyword(s):  
Customer Satisfaction ◽  
Brand Equity ◽  
Cultural Distance ◽  
Group Analysis ◽  
Mediating Effect ◽  
Future Research ◽  
Content Type ◽  
Mediating Role ◽  
Destination Brand ◽  
The Impact

Purpose This paper aims to examine the relationships between brand equity, customer satisfaction and cultural distance for a tourism destination. The mediating role of customer satisfaction and the moderating effect of cultural distance in these relationships are assessed. Design/methodology/approach The direct–indirect–moderating relationships were assessed by applying covariance-based SEM (CB-SEM), mediating and multi-group analysis. A paper survey was used to collect data from 618 tourists (domestic and international tourists) visiting a destination in Vietnam. Findings The findings support direct positive links between the dimensions of brand equity and customer satisfaction, except for the effect of destination brand awareness on destination brand loyalty. This work further demonstrates the mediating effect of customer satisfaction on the indirect relationships between the dimensions of brand equity. Cultural distance was found to moderate the connections between the research concepts. Research limitations/implications Future research should explore the model’s relationships based on comparisons in different destinations, to better understand the impact of cultural factors. Originality/value This study identifies specific factors to increase branding efficiency by developing and testing the relationship between brand equity and customer satisfaction. Using moderating variables through the lens of cultural distance, it proposes a mediated model. This work contributes to practice by informing destination managers on how to improve brand equity and satisfaction based on the cultural characteristics of international and domestic visitors.

scholarly journals Bridging the Gap between Authentic Leadership and Employees Communal Relationships through Trust

2019 ◽  
Vol 17 (1) ◽  
pp. 250 ◽  
Author(s):  
Sadaf Iqbal ◽  
Tahir Farid ◽  
Muhammad Khalil Khan ◽  
Qionghon Zhang ◽  
Amira Khattak ◽  
...  
Keyword(s):  
Authentic Leadership ◽  
Banking Sector ◽  
Cross Sectional Study ◽  
Mediating Effect ◽  
Future Research ◽  
Relational Leadership ◽  
Cross Sectional ◽  
Mediating Role ◽  
Communal Relationships ◽  
Employee Relationships

Authentic leadership has emerged as a positive relational-leadership approach that has gained the attention of academicians and practitioners by stimulating a healthy work environment. This study examined the direct influence of authentic leadership on employees’ communal relationships. In addition, the study examined the mediating role of affective- and cognitive-based trust on these relationships. We adopted a cross-sectional study design and collected data from 200 employees working in the private banking sector in Pakistan. The findings indicated that authentic leadership was positively correlated with communal employee relationships. In addition, both affective- and cognitive-based trust were found to have a positive mediating effect on the relationship between authentic leadership and communal employee relationships. The practical implications, limitations and suggestions for future research are discussed.

Organizational Citizenship Behaviors as a Mediator between Culture and Turnover Intentions

2017 ◽  
Vol 8 (2) ◽  
pp. 32-44
Author(s):  
Sulakshna Dwivedi
Keyword(s):  
Organizational Culture ◽  
Organizational Citizenship ◽  
Turnover Intentions ◽  
Organizational Citizenship Behaviors ◽  
Future Research ◽  
Citizenship Behaviors ◽  
Four Dimensions ◽  
Mediating Role ◽  
Practical Implications

An attempt has been made to investigate the mediating role of OCBs in culture and turnover intentions. Data was collected from 15 BPO units located in Chandigarh. Findings revealed that OCBs of employees in the BPO sector are mainly sensitive to four dimensions of organizational culture viz. proaction, confrontation, experimentation and openness. Finally, a partial mediation of OCBs had been found between organizational culture and turnover intentions. Taking into consideration the practical implications of the study, findings suggest that BPO Managers should pay special attention and recognition to employees' OCBs, as these could help in reducing their attrition. Further implications of the results and direction for future research have been elaborated.

The Mediating Role of Job Feedback in the Relationship Between Neuroticism and Emotional Labor

2012 ◽  
Vol 40 (4) ◽  
pp. 649-655 ◽  
Author(s):  
Jian An Zhong ◽  
Zhong-Liang Cao ◽  
Yuanyuan Huo ◽  
Ziguang Chen ◽  
Wing Lam
Keyword(s):  
Emotional Labor ◽  
Mediating Effect ◽  
Self Report ◽  
Future Research ◽  
Surface Acting ◽  
Cross Sectional ◽  
Deep Acting ◽  
Mediating Role ◽  
The Relationship

The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

Sign in / Sign up

Export Citation Format

Share Document