scholarly journals Emotional Labor and Place Attachment in Rural Tourism: The Mediating Role of Perceived Authenticity

2021 ◽  
Vol 13 (3) ◽  
pp. 33
Author(s):  
Yunxia Shi ◽  
Rumeng Zhang ◽  
Chunhao Ma
Keyword(s):  
Emotional Labor ◽  
Place Attachment ◽  
Structural Equation ◽  
Rural Tourism ◽  
Equation Modeling ◽  
Surface Acting ◽  
Research Subjects ◽  
Negative Effect ◽  
Local Residents ◽  
The Relationship

Place attachment can effectively increase the revisit rate of tourists, which is significant for the sustainability of rural tourism. However, previous studies have rarely explored what kind of host-guest emotional closeness can promote tourist place attachment. This study explores the relationship between local residents’ emotional labor strategy, perceived authenticity, and tourists’ place attachment based on the rural tourism context. A total of 266 valid questionnaires were collected from rural tourists in Yantai as the research subjects by random sampling method. Structural equation modeling was applied to test the hypotheses. The results showed that local residents’ deep acting positively influenced tourists’ place attachment, and perceived authenticity partially mediated the relationship between the two. The negative effect of surface acting on rural tourists’ place attachment was not significant.

Predicting place attachment through selfie tourism, memorable tourism experience and hedonic well-being

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Okki Trinanda ◽  
Astri Yuza Sari ◽  
Efni Cerya ◽  
Tri Rachmat Riski
Keyword(s):  
Significant Relationship ◽  
Place Attachment ◽  
Structural Equation ◽  
Well Being ◽  
Equation Modeling ◽  
Survey Method ◽  
Content Type ◽  
Tourism Experience ◽  
Meaningful Experiences ◽  
The Relationship

Purpose Selfie tourism is a fast-growing phenomenon. Given the convenience of photo-snapping and photo-sharing on social media, selfie tourism is seen as an emerging trend among travelers. This phenomenon gave consequence toward travelers’ behavior, especially on how it can affect their memorable tourism experience and place attachment. This paper aims to examine the relationship between selfie tourism, memorable tourism experience, hedonic well-being and travelers’ place attachment. Design/methodology/approach A self-administered survey method is used. This research was carried out during the COVID-19 pandemic, consequently, the data were collected via Google Form (online). The respondents are tourists who have visited various tourism destinations in West Sumatera, Indonesia. To test the hypotheses of this study, questionnaires are distributed to 450 respondents. The proposed model was tested using structural equation modeling. Findings The results of this study shows that selfie tourism has a positive and significant relationship toward both memorable tourism experience and hedonic well-being. In addition, memorable tourism experience and hedonic well-being also have a significant relationship with place attachment. Research limitations/implications The limitation of this study lies in the limited reference to the relationship between selfie tourism and memorable tourism experience and hedonic well-being, because this is the first study to examine the relationship of these variables. This study also has not tested the direct relationship between selfie tourism and place attachment and has not considered eudaemonic well-being as an antecedent of place attachment. Further research will discuss the direct effect of selfie tourism and eudaemonic experience on place attachment, as well as the moderating effect of memorable tourism and hedonic well-being. Practical implications This study shows the benefits obtained by tourism managers in preparing selfie facilities, as well as the ability to create meaningful experiences. It provides tourism practitioners with an understanding that tourist place attachment can be improved by both memorable tourism experience and hedonic well-being. Furthermore, both memorable tourism experience and hedonic well-being can be affected by selfie tourism. This understanding can enhance the tourism providers’ strategy to improve services that fit the characteristics of today’s tourists. Therefore, selfie tourism, memorable tourism experience and hedonic well-being can support tourism sustainability, especially in creating place attachments. Originality/value To the authors’ knowledge, this is one of the first studies that investigated the relationship between selfie tourism, memorable tourism experience and place attachment. From a market-specific context, this is also the first study that investigated the antecedents of place attachment on West Sumatera’s tourism.

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

2017 ◽  
Vol 57 (3) ◽  
pp. 324-341 ◽  
Author(s):  
JungHoon (Jay) Lee ◽  
Chihyung “Michael” Ok ◽  
Seung-Hoon Lee ◽  
Choong-Ki Lee
Keyword(s):  
Emotional Labor ◽  
Call Center ◽  
Structural Equation ◽  
Customer Orientation ◽  
Equation Modeling ◽  
Conservation Of Resources ◽  
Surface Acting ◽  
Mediating Role ◽  
Service Staff

Drawing on Hobfoll’s conservation of resources theory and Maslach’s burnout theory, this study proposed and tested a conceptual model depicting relationships among the two forms of emotional labor strategies, depersonalization and customer orientation (CO). The model also examined the mediating role of depersonalization in the relationship between emotional labor and CO. Multigroup analyses were conducted to examine moderating effects of job position and job responsibility. Data obtained from cabin crews, airport service staff, and call center representatives working for an airline company in Korea were used to gauge these relationships. Results of structural equation modeling revealed that deep acting affects CO positively while surface acting affects CO negatively. The results further suggest that these relationships are mediated by both reduced and increased depersonalization, and the strength of the direct relationships may differ by employee position and area of service work. Theoretical and management implications are discussed based on the findings.

The influence of conflict management culture on job satisfaction

2013 ◽  
Vol 41 (4) ◽  
pp. 687-692 ◽  
Author(s):  
Younyoung Choi
Keyword(s):  
Job Satisfaction ◽  
Conflict Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Washington Dc ◽  
Workplace Conflict ◽  
Management Culture ◽  
Bank Branches ◽  
Negative Effect ◽  
The Relationship

In the workplace, conflict and style of conflict management substantially influence individual, group, and organizational effectiveness. In this study I investigated the relationship between job satisfaction and each of a dominant, an avoidant, and a collaborative conflict management culture in the workplace. Using structural equation modeling, I analyzed survey data from 743 people employed as tellers in bank branches in Washington, DC and West Virginia, USA. The results showed that a collaborative conflict management culture has a positive effect on job satisfaction whereas a dominant management culture has a negative effect on job satisfaction. No statistically significant relationship was found between an avoidant conflict management culture and job satisfaction. These findings may be valuable in making decisions about provision of training in conflict management in order to promote a positive working atmosphere within an organization.

scholarly journals The missing intangibles: nature’s contributions to human wellbeing through place attachment and social capital

2022 ◽  
Author(s):  
Yuki Yoshida ◽  
Hirotaka Matsuda ◽  
Kensuke Fukushi ◽  
Kazuhiko Takeuchi ◽  
Ryugo Watanabe
Keyword(s):  
Quality Of Life ◽  
Human Nature ◽  
Interpersonal Relationships ◽  
Social Relationships ◽  
Place Attachment ◽  
Structural Equation ◽  
Empirical Support ◽  
Equation Modeling ◽  
Local Residents

AbstractCommunities in socio-ecological production landscapes and seascapes are aging and depopulating. While longstanding interdependence of humans and nature in such areas holds crucial hints for sustainable development, they continue to be undervalued by existing economic frameworks. We suspect omission of non-material nature’s contributions to people (NCPs) as a possible reason for this undervaluation and focus on the intangible aspects of human–nature relationships: people’s direct and emotional attachment to their land and interrelationships between close-knit human communities and a thriving natural environment. Field observations on Sado Island, Japan, and literature reviews informed our hypothesis that perceived nature, conceptual human–nature relationships, place attachment, and social relationships contribute to subjective wellbeing. Structural equation modeling of island-wide questionnaire responses confirmed our hypothesis. Nature contributes to wellbeing by enhancing place attachment and social relationships; ecocentrism contributes to greater values of perceived nature. Free-response comments elucidated how local foods and close interpersonal relationships enhance residents’ happiness and good quality of life, as well as how aging and depopulation impact their sense of loneliness. These results lend empirical support to the understanding of human–nature interdependency in socio-ecological production landscapes and seascapes. In assessing their value to local residents and society at large, greater consideration should be given to intangible aspects of human–nature relationships and quality of life.

scholarly journals AN EMPIRICAL CROSS-COUNTRY STUDY ON CONSUMERS’ ATTITUDE TOWARDS AUGMENTED REALITY ADVERTISING

2020 ◽  
Vol 8 (2) ◽  
pp. 1424-1454
Author(s):  
Ela Sibel BAYRAK MEYDANOĞLU ◽  
Ahmet Mete ÇİLİNGİRTÜRK ◽  
Rıza ÖZTÜRK ◽  
Müge KLEIN
Keyword(s):  
Structural Equation ◽  
Perceived Value ◽  
Major Elements ◽  
Equation Modeling ◽  
Consumer Attitude ◽  
Research Model ◽  
Negative Effect ◽  
Survey Results ◽  
The Relationship ◽  
Positive Effect

The use of AR technology for advertising is becoming more and more popular. For the efficacy of AR ad campaigns, consumers' attitudes towards AR ads are decisive. One of the major elements that determines consumers’ attitudes towards advertising is the perceived value of the ad. The aim of this study is to analyze the relationship between AR ad value and consumer attitude and to investigate the factors that affect the perceived value of AR ads among the youth both in Turkey and Germany. The mentioned relations were represented in a research model developed in the study. It was proposed that informativeness, entertainment, novelty, interactivity and self-efficacy have a positive effect on advertising value while irritation and deceptiveness have a negative effect. It was also proposed that ad value affects consumers’ attitudes positively. To test the proposed hypotheses, online surveys were conducted among a group of 365 respondents in Germany and a group of 391 respondents in Turkey. The survey results were then tested by Structural Equation Modeling (SEM). Contrary to expectations, the proposed research model as a whole did not fit and the hypotheses were not supported for Turkish consumers. For German consumers the model was fitted and the hypotheses were supported.

scholarly journals Peran Kepuasan Pelanggan Pada Hubungan Kausalitas Antara Kualitas Layanan Terhadap Niat Beralih

2021 ◽  
Vol 2 (2) ◽  
pp. 316-335
Author(s):  
Alan Rusdiana ◽  
L Suparto LM
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Negative Effect ◽  
Core Service ◽  
The Relationship ◽  
Positive Effect

This type of research is associative research. This research takes the title: “This type of research is associative research. This research takes the title: "The Role of Customer Satisfaction on the Causality Relationship Between Service Quality and Switch Intention (Study on Fitra Majalengka hotel visitors)”. The purpose of this study was to determine the partial effect of core service quality and encounter on switching intentions with the mediating factor of customer satisfaction. The population in this study were all visitors to the Fitra Majalengka hotel. The sampling technique used is purposive sampling. The number of respondents in this study was 120. The data were analyzed using structural equation modeling (SEM) with AMOS 21 software. The results of this study indicate that 1) core service quality has no effect on switching intentions, 2) encounter service quality has no effect on switching intentions, 3) core service quality has a positive effect on customer satisfaction, 4) encounter service quality has a positive effect on customer satisfaction, 5 ) customer satisfaction has a negative effect on switching intentions, 6) customer satisfaction mediates the negative effect of core service quality on switching intentions, 7) customer satisfaction mediates the negative effect of encounter service quality on switching intentions. An important finding from this study is that it can confirm the concept of EDT in which customer satisfaction becomes a mediating variable between the relationship between core service quality and encounter with switching intentions.

scholarly journals Residents’ perceptions of environmental certification, environmental impacts and support for the world expo 2015: the moderating effect of place attachment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Girish Prayag ◽  
Mesbahuddin Chowdhury ◽  
Daniel Prajogo ◽  
Marcello Mariani ◽  
Andrea Guizzardi
Keyword(s):  
Environmental Impacts ◽  
Place Attachment ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Environmental Certification ◽  
Content Type ◽  
World Expo ◽  
The Relationship

Purpose Based on social exchange theory (SET) and signaling theory (ST), this study aims to evaluate how an event’s perceived environmental certification (PEC) by residents, affect their evaluations of environmental impacts and subsequent event support (ES). The moderating role of place attachment (PA) on some of these relationships is also evaluated. Design/methodology/approach Using partial least square structural equation modeling (PLS-SEM), a theoretical model is tested on a sample of 450 residents who attended the 2015 Milan World Expo. Findings PEC positively affects evaluations of positive environmental impacts (PEI) but negatively affects evaluations of negative environmental impacts (NEI). PEC positively affects ES while the relationship between PEC and NEI is moderated by PA. Research limitations/implications Items used to measure PEC, PEI and NEI are not exhaustive. SET has its own limitations in explaining residents’ ES, which the authors have attempted to attenuate by using ST. Practical implications Using environmental certification as a communication tool must demonstrate to residents how it reduces negative externalities, rather than focusing only on its positive community benefits. Less well-educated residents had the lowest ES, suggesting the need to use social media to increase ES. Originality/value This study contributes to understandings of the perceptions of the benefits of event certification by residents, and how this affects their ES. PA moderates the relationship between PEC and NEI.

Team cohesion: A double-edged sword in the relationship between rival estimation and escalation of commitment

2019 ◽  
Vol 47 (9) ◽  
pp. 1-12
Author(s):  
Somayeh Khoshsoroor ◽  
Dapeng Liang ◽  
Gholamheidar Ebrahimbay Salami ◽  
Ehsan Chitsaz
Keyword(s):  
Structural Equation ◽  
Team Cohesion ◽  
Equation Modeling ◽  
Escalation Of Commitment ◽  
Good Judgment ◽  
Competitive Situation ◽  
Mediating Role ◽  
Negative Effect ◽  
The Relationship

We investigated whether rival estimation leads to team cohesion in a competitive situation, and examined the mediating role of team cohesion in the relationship between rival estimation and escalation of commitment. We used a semiexperimental design with a sample of 336 university students and conducted structural equation modeling with partial least squares. Results showed that escalation of commitment increased as rival estimation increased, but this increase was much lower than enhancement through team cohesion. In addition, overestimation of rivals enhanced team cohesion and greatly increased escalation of commitment. Thus, we have introduced novel predictors for team cohesion and escalation of commitment in a competitive situation. Our results provide a tool for leaders responsible for team performance to make significant adjustments in cohesion and rival estimation. Leaders should also be aware of the negative effect of strong team cohesion on the tendency to think in a way that can lead to systematic deviation from good judgment/rationality.

Emotional Labor and Organizational Commitment Among South Korean Public Service Employees

2018 ◽  
Vol 46 (7) ◽  
pp. 1191-1200 ◽  
Author(s):  
Hyun jung Lee
Keyword(s):  
Organizational Commitment ◽  
Public Service ◽  
Emotional Labor ◽  
Structural Equation ◽  
Positive Emotions ◽  
Equation Modeling ◽  
Surface Acting ◽  
Deep Acting ◽  
Service Employees ◽  
South Korean

I examined the relationship between emotional labor and organizational commitment with 208 South Korean public service employees and used structural equation modeling to analyze the data. The results indicated that deep acting was positively associated with the 3 components of organizational commitment, namely, identification, affiliation, and exchange, and the identification commitment component in particular. However, no significant relationship was found between surface acting and the 3 components of organizational commitment. Thus, South Korean public service employees with a strong sense of organizational identity and who feel valued by their organization may generate positive emotions and engage in deep acting, leading to a high level of organizational commitment.

Narcissistic Leadership and Employees' Knowledge Sharing: Influence of Organizational Identification and Collectivism

2018 ◽  
Vol 46 (8) ◽  
pp. 1317-1329 ◽  
Author(s):  
Xiaohong Xiao ◽  
Fengzhong Liu ◽  
Fangfang Zhou ◽  
Silu Chen
Keyword(s):  
Knowledge Sharing ◽  
Organizational Identification ◽  
Structural Equation ◽  
Equation Modeling ◽  
Hierarchical Regression ◽  
Paired Data ◽  
Mediating Role ◽  
Negative Effect ◽  
The Relationship

We examined the effects of narcissistic leadership on employees' knowledge sharing by analyzing the mediating role of organizational identification and the moderating role of collectivism. Using structural equation modeling and hierarchical regression we analyzed 228 sets of paired data obtained from employees and their immediate supervisors at organizations in China. We found that narcissistic leadership had a negative effect on knowledge sharing among our respondents, and that organizational identification fully mediated the relationship between narcissistic leadership and knowledge sharing. Moreover, collectivism positively moderated the relationship between narcissistic leadership and knowledge sharing. Implications for research and practice are discussed.

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