THE ESSENCE AND ROLE OF QUALITY MANAGEMENT IN THE MANAGEMENT SCIENCES

2021 ◽  
Vol 22 (3) ◽  
pp. 143-157
Author(s):  
Alina Czapla
Keyword(s):  
Quality Management ◽  
Management Science ◽  
Future Research ◽  
Total Quality ◽  
Quality Management Systems ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Changes Over Time ◽  
The Impact

The concept of quality is not easy to define, it varies according to context, and its meaning changes over time. From the initial focus on the properties of the product, this term has gradually evolved into a broader category, in which, apart from the product, the processes related to its creation are also important, not only production processes, but also, for example, working conditions or relations between the organization and the environment. Currently, quality management is at the center of attention of both scientists and practitioners. The aim of the article is to answer the question what is the role of quality management in management science and what is its essence. The narrative literature review was conducted. The main principles of modern quality management systems and the importance of the Total Quality Management (TQM) concept in management science and business practice have been identified. In particular, attention was paid to the impact of the TQM implementation on the increase of companies’ performance and competitiveness. The proposed directions of future research were also indicated.

scholarly journals Implementing Open Innovation Using Quality Management Systems: The Role of Organizational Commitment and Customer Loyalty

2019 ◽  
Vol 5 (4) ◽  
pp. 90 ◽  
Author(s):  
Zoltán Krajcsák
Keyword(s):  
Quality Management ◽  
Customer Loyalty ◽  
Open Innovation ◽  
Quality Management System ◽  
Innovation Process ◽  
Management Systems ◽  
Total Quality ◽  
Quality Management Systems ◽  
Successful Solution

Open innovation contributes to serving the customers of organizations with higher quality, as the customers become an active part of the innovation process. A successful solution for implementing open innovation can be achieved if organizations first create a total quality management (TQM) culture and then build on this foundation an ISO 9004:2018. The success of a quality management system depends first and foremost on the attitudes of the stakeholders, and the importance of technological and other conditions is only secondary. The goal in developing a successful philosophy of TQM is to build and sustain the leaderships’ and employees’ commitment, while the key to the success of ISO 9004:2018 is to establish and maintain the employees’ commitment and customer loyalty. The case study presented in this article demonstrates the need to increase the affective and normative commitment of leaders and employees in TQM, and after its implementation, there is a need to increase the employees’ continued commitment and customer loyalty in ISO 9004:2018 in order to succeed in quality management systems and open innovation.

scholarly journals Cultural Change of Applying User Involvement for Improving Healthcare Quality: A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users

2017 ◽  
Vol 21 (3) ◽  
pp. 158 ◽  
Author(s):  
Jonas Boström ◽  
Helene Hillborg ◽  
Johan Lilja
Keyword(s):  
Quality Improvement ◽  
Cultural Change ◽  
Healthcare Professionals ◽  
User Involvement ◽  
Future Research ◽  
Literature Reviews ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Quality In Healthcare ◽  
The Impact

<p><strong>Purpose:</strong> The purpose of this study is to provide a review of the impact on culture (attitudes, values and assumptions) among both healthcare professionals, as well as users, when involving users for improving quality in healthcare.</p><p><strong>Methodology/Approach:</strong> The paper is based on an extensive, narrative literature review considering studies that included professional’s and users experiences of user involvement in quality improvement. The included articles were analyzed using an interpretive, along with a deductive, approach according to a theoretical framework.</p><p><strong>Findings:</strong> The results indicate that there is currently limited research focusing on the impact of user involvement in quality improvement processes regarding professionals’ and users’ attitudes, values and/or assumptions. The articles identified during the study provides situations and statements, during the process of development, which can be interpreted as change in the culture. Although few articles specifically draw conclusions on user involvement as a “tool” for cultural change, the authors interpret several findings which strengthens that theory.</p><p><strong>Research Limitation/implication:</strong> Research published in other databases could have been missed. The authors have tried to avoid this by using a snowball method reading references in identified articles.</p><strong>Originality/Value of paper:</strong> The review provides a platform for both future research and the development of current practice within the area. There have been literature reviews showing obstacles and enablers when using patients, users and relatives in quality improvement work, but few which investigates cultural change.

Research framework for the impact of total quality management on competitive advantage

2017 ◽  
Vol 27 (3) ◽  
pp. 335-351 ◽  
Author(s):  
Van Cang Nguyen ◽  
Ngoc Tuan Chau
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Innovation Performance ◽  
Total Quality ◽  
Content Type ◽  
Research Framework ◽  
Mediating Role ◽  
The Impact

Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned for the excellent quality management. It also aims to find a better explanation for the source of competitive advantage through mediating constructs. Design/methodology/approach The authors use iterative methodology by reviewing, analyzing, synthesizing and refining the current state of the literature and propose a research framework which allows for overcoming the limitation encountered in previous empirical research. Findings The use of two second-order constructs including the incremental innovation performance and radical innovation performance which enable the researchers to have a better explanation about the mediating role of innovation performance. Practical implications This study is seeking to contribute to the practice of total quality management area of research. Specifically, this study applies two second-order measurement scales of innovation in use, actualize the use of the new measurement scale of competitive advantage and explain clearly the role of total quality management on competitive advantage in the current context. Originality/value This is one of the few papers investigating the impact of total quality management on competitive advantage, developing the conceptual model that examines the mediating role of innovation performance.

Quality management benefits through the “soft” and “hard” aspect of TQM in food companies

2014 ◽  
Vol 26 (5) ◽  
pp. 431-444 ◽  
Author(s):  
Evangelos Psomas ◽  
Fotis Vouzas ◽  
Dimitrios Kafetzopoulos
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Employee Benefits ◽  
Direct Impact ◽  
Total Quality ◽  
Content Type ◽  
Binary Character ◽  
The Impact

Purpose – The purpose of the paper is to examine the binary character of total quality management (TQM) in food companies and to determine the impact of the two aspects of TQM – the “soft” and “hard” – on the quality management benefits. Design/methodology/approach – A research project was carried out in 90 Greek food companies, using the questionnaire method. Two measurement models have been formulated. The first model includes the TQM philosophical elements and quality tools/techniques, while the second model includes the quality management benefits. Exploratory factor analyses are applied to extract the latent factors. The factors that significantly influence the quality management benefits are determined through multiple linear regression analyses. Findings – The analysis of the models confirms the binary character of TQM (the “soft” and “hard” TQM elements) in food companies and the existence of internal and external quality management benefits. The “soft” TQM elements have a significant direct impact on quality improvement, employee benefits and customer satisfaction. However, the impact of the “hard” TQM elements on the above quality management benefits is not direct but indirect, through their significant correlation with the “soft” TQM elements. Finally, quality improvement is also a significant factor that directly influences employee benefits, customer satisfaction and business performance. Research limitations/implications – The small size of the sample of the responding food companies, the diversity of these companies and the subjective character of the data collected are limitations that suggest future research recommendations. Practical implications – Food companies should realize the leading role of the “soft” aspect of TQM and the supporting role of the “hard” aspect in maximizing the quality management benefits and as a consequence in withstanding the current economic downturn. Originality/value – Focusing on “quality-oriented” food companies that have ample experience in quality and food safety management systems, the present study reveals a significant direct impact of the “soft” TQM elements and an indirect impact of the “hard” TQM elements on the quality management benefits.

scholarly journals An Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation

2016 ◽  
Vol 131 ◽  
pp. 012017 ◽  
Author(s):  
Aimie Nadia Dedy ◽  
Norhayati Zakuan ◽  
Siti Zaleha Omain ◽  
Kamaruzzaman Abdul Rahim ◽  
Mohd Shoki Md Ariff ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Process Innovation ◽  
Total Quality ◽  
Mediating Role ◽  
The Impact

scholarly journals Impacts of COVID-19 on Airline Business: An Overview

2021 ◽  
Vol 6 (1) ◽  
pp. 81-91
Author(s):  
Teeris Thepchalerm ◽  
Phutawan Ho
Keyword(s):  
Infectious Disease ◽  
Jel Classification ◽  
Future Research ◽  
Academic Literature ◽  
Starting Point ◽  
Narrative Literature ◽  
Revenue Streams ◽  
Narrative Literature Review ◽  
Financial Impacts ◽  
The Impact

Objective – This article aims to preliminarily examine and summarize the impact of COVID-19 on airline business and to briefly investigate how the airlines respond. Methodology/Technique – The researchers synthesize data and information collected from industry organizations' reports and related academic literature. A traditional narrative literature review was implemented to examine and summarize the impacts of COVID-19 on the airline business. Findings – The results show that COVID-19 has operational, market, and financial impacts on airline business. In response to the COVID-19 situation, the airlines have updated their operational procedures and searched for alternative revenue streams. The authors also provide suggestions for future research. Novelty – COVID-19 is an emerging infectious disease. Very few scholars have conducted studies on the impacts of COVID-19 on airline business. This article contributes to the academic literature by categorizing the impacts of COVID-19 on airline business. Future studies can further investigate the impacts of COVID-19 on airline business using this article as a starting point. Type of Paper: Review. JEL Classification: M10, R41. Keywords: Airlines; COVID-19; Air Transport; Aviation; Infectious Disease

scholarly journals Maternal wellbeing and pregnancy outcomes in anaesthetic trainees

2019 ◽  
Vol 47 (4) ◽  
pp. 326-333 ◽  
Author(s):  
Rosmarin Zacher
Keyword(s):  
Pregnancy Outcomes ◽  
Adverse Outcomes ◽  
Psychological State ◽  
Future Research ◽  
Specialist Training ◽  
Work Stressors ◽  
Narrative Literature ◽  
Adverse Pregnancy ◽  
Narrative Literature Review ◽  
The Impact

The importance of supporting and maintaining doctors’ health and wellbeing cannot be overstated. Combined with the undisputed status of work in medicine as both strenuous and stressful, pregnancy is a unique time during which the mother and unborn baby may be at risk of adverse outcomes. A narrative literature review is presented with a focus on studies of relevance to pregnancy in anaesthesia trainees, however much of the evidence is drawn from studies involving anaesthetic consultants, trainees in other specialties and pregnant workers in general. After a brief exploration into historical concepts in occupational hazards and adverse pregnancy outcomes, further discussion ensues on more recent evidence in relation to specialist training (or ‘residency’), the impact of work stressors and maternal psychological state on pregnancy outcomes and attitudes towards pregnancy during specialist training. Finally, occupational guidelines are considered along with the rationale for ‘pregnancy-friendly’ workplaces and suggestions for future research in this area for both the profession and employers.

Identification of barriers to improving quality management systems

2016 ◽  
Vol 28 (1) ◽  
pp. 79-88 ◽  
Author(s):  
Piotr Rogala
Keyword(s):  
Quality Management ◽  
Internal Communication ◽  
Management Systems ◽  
Future Research ◽  
Quality Management Systems ◽  
Content Type ◽  
Internal Auditors ◽  
Underlying Causes ◽  
Survey Results

Purpose – The purpose of this paper is to report the results of a survey on quality management systems (QMS)-related problems faced by management representatives. Design/methodology/approach – The survey was carried out on certified organisations by means of a self-administrated questionnaire. A total of 97 organisations participated in the study. Findings – It was found that the majority of management representatives believe themselves to be well aware of the weaknesses in their respective organisations and of the underlying causes. They also maintain that they know how to overcome them. They perceive insufficient involvement on the part of managers and staff and limited resources as being far more crucial problems. Research limitations/implications – The sample only covers 97 organisations, so including more entities would be strongly recommended in any future research. This would enable grouping by general characteristics, such as businesses and public administration, for instance, and allow a comparative analysis to be conducted. Furthermore, as the data in this study were collected from management representatives and are based on their subjective evaluations, they should be set in the perspective of other viewpoints, for example those of top management and internal auditors. Practical implications – The survey data make it possible to identify the personal traits and competences required for the role of management representative. An analysis of the problems identified by means of the survey indicates that those competences should fall within the areas of internal communication, motivation and so forth. Originality/value – ISO 9001 pays little attention to the competences and role of a management representative. Empirical research on the subject is also lacking. The survey results and their analysis presented here contribute towards a better understanding of the sources of success or failure in implementing, maintaining and improving a QMS.

scholarly journals Non-Profit Islamic Institutions and Quality Management Systems in Malaysia

2020 ◽  
Vol 10 (3) ◽  
pp. 16
Author(s):  
Mohd Sadiq Mohd Mokhtar ◽  
Fadzila Azni Ahmad
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Management Systems ◽  
Quality Management Systems ◽  
Non Profit ◽  
Management Literature ◽  
Narrative Literature ◽  
Narrative Literature Review ◽  
Islamic Institutions

This paper presents a narrative review of arguments made by researchers regarding the applicability of western and Japanese quality management systems by non-profit Islamic institutions. This review approach was employed after undertaking a literature search for selected articles based on the inclusion and exclusion criteria. The focus of narrative reviews in this study is to identify common themes across researches regarding non-profit Islamic institutions and quality management systems in Malaysia that can then be used to identify commonalities and critical differences among included documents. Following electronic searches of Scopus and Google Scholar sites, nine studies on quality management systems related to non-profit Islamic institutions were identified and subjected to a detailed narrative literature review. Findings reveal that the quality management systems discussed by researchers vary and there are researchers who rejected the idea of implementing western and Japanese quality management systems and instead implemented the Islamic Quality Management system, which was developed in Malaysia. This study intends to contribute to the quality of management and non-profit institution management literature with the proposition of adopting quality management systems by the management of non-profit Islamic institutions.

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