scholarly journals The relationship between employees’ competences and the consequences and manner of exercising emotional labour (EL)

2017 ◽  
Vol 11 (1) ◽  
pp. 17-30 ◽  
Author(s):  
Agnieszka Springer ◽  
Karolina Oleksa
Keyword(s):  
Emotional Labour ◽  
The Relationship

Emotional labour and successful ageing in the workplace among older Chinese employees

2012 ◽  
Vol 33 (6) ◽  
pp. 1036-1051 ◽  
Author(s):  
FRANCIS CHEUNG ◽  
ANISE M. S. WU
Keyword(s):  
Job Satisfaction ◽  
Structural Equation ◽  
Hong Kong Chinese ◽  
Successful Ageing ◽  
Surface Acting ◽  
Emotional Labour ◽  
Equation Modelling ◽  
Chinese Workers ◽  
Older Chinese ◽  
The Relationship

ABSTRACTIn this study, we examined the relationship between emotional labour and successful ageing among older Hong Kong Chinese workers. We also investigated whether job satisfaction mediated the association between emotional labour and successful ageing in the workplace. Results show that deep acting was positively related to successful ageing in the workplace, whereas surface acting was negatively related to the same. Structural equation modelling shows that job satisfaction partially mediated the association between emotional labour and successful ageing in the workplace. The limitations of the study and further recommendations are also discussed.

scholarly journals Emotional Intelligence in Nursing: The Heart of the Art – A Review

2021 ◽  
pp. 1-6
Author(s):  
Patsey Sera Castelino ◽  
Theresa Leonilda Mendonca
Keyword(s):  
Emotional Intelligence ◽  
Nursing Practice ◽  
Nursing Intervention ◽  
Patient Relationship ◽  
Practice Nurses ◽  
Emotional Labour ◽  
Rational Mind ◽  
The Relationship ◽  
Emotionally Intelligent

Emotional labour has long been recognized as a necessary part of nursing practice. Nurses often provide care for patients and families who are suffering and where emotions are heightened. Emotions play an important role in the relationship and communication between nurses, patients and families. Nowadays nursing is becoming more and more technical. The rational mind and the emotional mind need to be balanced partners for the nurse-patient relationship to be harmonious. Every nursing intervention is affected by the master aptitude of emotional intelligence. People who are emotionally intelligent see themselves as more optimistic, as they are better able to understand, manipulate, and regulate their emotions. This paper reflects on how emotional intelligence contributes immensely to the art and craft of nursing which is a practice discipline.

scholarly journals Work after Death: An Examination of the Relationship between Grief, Emotional Labour, and the Lived Experience of Returning to Work after a Bereavement

2020 ◽  
pp. 136078042094634
Author(s):  
Natalie Pitimson
Keyword(s):  
Work Environment ◽  
Lived Experience ◽  
Qualitative Data ◽  
Structured Interviews ◽  
Disenfranchised Grief ◽  
Emotional Labour ◽  
Company Policy ◽  
Returning To Work ◽  
The Impact ◽  
The Relationship

The lived experience of returning to work after a bereavement remains relatively under researched. Within sociology, the notion of emotional labour has been explored at length, but the place and experience of grief in the workplace is less well understood. This research, framed by Hochschild’s work on feeling rules, focuses on professional individuals working in UK companies who agreed to discuss their experiences of returning to work after a bereavement, in terms of dealing with their own emotions and those of their colleagues, as well as navigating company policy in the area of compassionate leave. Qualitative data from seven semi-structured interviews were analysed, exposing key common emotional and experiential themes, particularly regarding disenfranchised grief, comfort in the familiarity of the work environment, and the impact of silent or awkward responses from colleagues. The emergent themes from the data were used to address the research objective of examining the relationship between grief, emotional labour, and the lived experience of returning to work after a bereavement.

The relationship between customer orientation, emotional labour and job burnout

2017 ◽  
Vol 8 (2) ◽  
pp. 54-76 ◽  
Author(s):  
Xue Wu ◽  
An-Jin Shie
Keyword(s):  
Emotional Intelligence ◽  
Hospitality Industry ◽  
Hospitality Management ◽  
Job Burnout ◽  
Three Dimensions ◽  
Frontline Employees ◽  
Content Type ◽  
Emotional Labour ◽  
The Relationship ◽  
Selection Of

Purpose Drawing on the conservation of resources theory, this study aims to apply the emotional labour concept to illustrate about the relationship between customer orientation (CO) and job burnout, further demonstrating how the relationship is established in the hospitality industry. This study intends to find that emotional intelligence moderates the relationship between CO and emotional labour. Design/methodology/approach The study uses descriptive statistical analysis and reliability analysis. Then, the study uses confirmatory factor analyses to ensure the model fit and discriminant validity of the measures. Finally, the hypothesised relationship model is tested and analysed via regression analysis. Findings The study finds three dimensions of emotional labour all partially mediated the relationship between CO and job burnout. Meanwhile, the study finds that emotional intelligence would moderate the relationship between CO and three dimensions of emotional labour. Research limitations/implications First, the respondents in this study come from five-star hotels in Beijing, China. As the results of this study are based on a sample of Chinese five-star hotel employees, the selection of a single service setting and a single country may raise concerns for the issue of generalisability. Thus, the findings of this study may not generalise to other hospitality contexts, other cultures or other times; research in other settings, geographical areas or times might yield different results. Practical implications High employee job burnout is a thorny problem in the hospitality industry, so it is a great challenge for hospitality management to solve high employee job burnout. As a personality resource, CO will decrease job burnout. Emotional labour is a common issue in hospitality. The study intends to explore the lived experiences of the frontline employees in hospitality industry to explain the role of CO directives on employee job burnout in an emotional labour perspective. The results give suggestions for the hospitality management. Social implications After reviewing of relevant literature, two research gaps are found. First, despite the amount of research showing a negative relationship between CO and job burnout, remarkably little is known about how these relationships are established. Second, a more important gap lies in overlooking the emotional nature of hospitality service work. The results of the study can fill the theoretical gap. Originality/value First, the recruitment and selection of frontline employees should incorporate an assessment of the level of CO. Second, hospitality management should teach and train the employees about the proper control of emotional labour. Third, the recruitment and selection of frontline employees should incorporate an assessment of the level of emotional intelligence; meanwhile, it is necessary to strengthen the emotional intelligence training.

Suppression or expression

2005 ◽  
Vol 19 (3) ◽  
pp. 565-581 ◽  
Author(s):  
Patricia Lewis
Keyword(s):  
Interview Study ◽  
Emotion Management ◽  
Work Context ◽  
Neonatal Nurses ◽  
Emotional Labour ◽  
Different Types ◽  
Informal Communities ◽  
The Times ◽  
The Relationship

Based on an interview study of neonatal nurses, this article sets out to explore the management of emotions within a work context where their suppression is a professional requirement. Drawing on Bolton’s (2000a, 2000b) identification of different types of organizational emotionality, in particular prescriptive and philanthropic emotion management, the article seeks to demonstrate the complexities involved in the performance of emotional labour. It does this by first exploring the times when a nurse chooses to perform one form of emotion management over another (e.g. prescriptive over philanthropic). Second, the article examines the relationship between these two forms of emotion management, taking into account their gendered nature and highlighting the existence of any tensions between them. Lastly, it considers how nurses create informal communities of coping (Korczynski, 2003) as a means of dealing with the consequences of having to move between these two different forms of emotion management.

scholarly journals Expressions of commitment and independence: Exploring men’s emotional responsibility in heterosexual couple relationships

2014 ◽  
Vol 5 ◽  
Author(s):  
Tove Thagaard ◽  
Kari Stefansen
Keyword(s):  
Middle Class ◽  
Shared Responsibility ◽  
Couple Relationships ◽  
Emotional Labour ◽  
Heterosexual Couple ◽  
Individual Interviews ◽  
The Relationship ◽  
Personal Interests

This paper examines men’s contributions to the division of emotional labour in heterosexual couple relationships by exploring the dimensions of commitment and independence, and how couples deal with challenges. The study is based on individual interviews with each of the partners in ten urban middle-class couples in Norway. The results indicate diversity in middle-class men’s approaches to emotional responsibility, which is expressed through three models. The model of shared responsibility implies that the man’s contributions in the relationship represent expressions of responsive commitment. The man finds a balance between giving priority to his personal interests and considering shared interests; a pattern we refer to as collaborative independence, and he shares the responsibility for coping with challenges with his partner. The model of gendered responsibility implies that the man’s contributions in the relationship are characterized by non-responsive commitment. The man gives priority to his personal interests in a way we refer to as conflicting independence, and refrains from sharing the responsibility for coping with challenges with his partner. Finally, a third model, termed partial responsibility, is also evident in the data. This model is a combination of collaborative independence and non-responsive commitment, and may represent a phase of transition towards collaboration on an equal basis. A discussion of interpretations of the diversity in men’s approaches to commitment and independence concludes the paper.

Sign in / Sign up

Export Citation Format

Share Document