scholarly journals Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations

2014 ◽  
Author(s):  
Higor M. Santos ◽  
Carina F. Alves ◽  
George F. Santos ◽  
André L. Santana
Keyword(s):  
Public Sector ◽  
Focus Group ◽  
Business Process ◽  
Business Process Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
The Public ◽  
Critical Success

Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.

scholarly journals Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study

2015 ◽  
Vol 8 (1) ◽  
pp. 42-64 ◽  
Author(s):  
Hígor Ricardo Monteiro Santos ◽  
George Augusto Valença ◽  
Carina Frota Alves
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
Public Organization ◽  
Production Engineering ◽  
The Public ◽  
Critical Success ◽  
Multiple Case ◽  
Multiple Case Studies

Business Process Management involves theoretical and operational elements from areas such as Production Engineering, Management and Informatics. In previous studies, we identified critical success factors of BPM initiatives in Brazilian Public Organizations through two multiple case studies. In this work, we intend to investigate how to manage these factors. To achieve this goal, we conducted two focus groups. Five professionals group with experience (specialists) in BPM initiatives in the public sector attended the first focus. The second was performed in a public organization that is conducting a three-year old BPM initiative. It was evidenced that many strategies suggested by specialists are being applied by the public organization investigated in the second focus group. In addition, other strategies were cited to manage the FCS. The main contribution of this study is to investigate from a practical perspective the critical success factors for BPM initiatives in public organizations.

scholarly journals Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

2018 ◽  
Vol 22 ◽  
Author(s):  
Rehan Syed ◽  
Wasana Bandara ◽  
Erica French ◽  
Glenn Stewart
Keyword(s):  
Public Sector ◽  
Literature Review ◽  
Developing Country ◽  
Systematic Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Successful Implementation ◽  
The Public ◽  
Critical Success

The continuously evolving and dynamic social, economic, political environments and public pressures demand governments to deliver effective and efficient public services. In the quest for meeting these demands, governments respond by designing extensive reforms and performance objectives to improve the efficiency and responsiveness of their agencies. Many governments have adopted Business Process Management (BPM) as a strategy to achieve these reforms. However, the successful implementation of BPM initiatives has been a challenging task for agencies responsible for these initiatives, with many projects not reaching completion or not achieving the intended outcomes. This paper reports the results of a systematic literature review on critical success factors (CSFs) related to BPM projects in the public sector. We analysed 31 papers in this review covering both the developed and developing country contexts, sourced from refereed and peer reviewed journals. A quasi-deductive approach was applied for the qualitative data analysis using NVivo 10 software. This resulted in the synthesis and identification of 14 critical success factors of BPM in the public sector, each defined and described in detail with specific attention to the sub-factors mentioned within the literature. Any differences between developed and developing country contexts were sought for, and the observations critically analysed. We propose a series of research questions, designed to support the progression of BPM in the public sector of developed as well as developing countries.

scholarly journals Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain

2016 ◽  
Vol 8 (12) ◽  
pp. 21 ◽  
Author(s):  
Omar Mohamed Bukamal ◽  
Rami Mohammad Abu Wadi
Keyword(s):  
Public Sector ◽  
Critical Success Factors ◽  
Success Factors ◽  
System Implementation ◽  
Erp System ◽  
The Public ◽  
Critical Success ◽  
Management Commitment ◽  
Top Management Commitment ◽  
High Level

<p>This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users.</p>Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.

scholarly journals Enterprise Business Process Management in the Public Sector: The Case of the Department of Human Services (DHS) Australia

2018 ◽  
Vol 8 (2) ◽  
pp. 217-231 ◽  
Author(s):  
Wasana Bandara ◽  
Scott Bailey ◽  
Paul Mathiesen ◽  
Jo McCarthy ◽  
Chris Jones
Keyword(s):  
Public Sector ◽  
Business Process ◽  
Human Services ◽  
Business Process Management ◽  
Process Management ◽  
Ad Hoc ◽  
Vital Role ◽  
The Public ◽  
Federal Department ◽  
Department Of Human Services

Business process management (BPM) in the public sector is proliferating globally, but has its contextual challenges. Ad hoc process improvement initiatives across governmental departments are not uncommon. However, as for all organisations, BPM efforts that are coordinated across the organisation will reap better outcomes than those conducted in isolation. BPM education plays a vital role in supporting such organisation-wide BPM efforts. This teaching case is focused on the sustainable development and progression of enterprise business process management (E-BPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prior and present BPM practices and how they have attempted BPM at an enterprise level, capturing pros and cons of the journey. A series of student activities pertaining to E-BPM practices is provided with model answers (covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc.). This case provides invaluable insights into E-BPM efforts in general and BPM within the public sector. It can be useful to BPM educators as a rich training resource and to BPM practitioners seeking guidance for their E-BPM efforts.

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