scholarly journals A Consideration on Emotional Labour, Burnout Syndrome and Job Performance: The Case of Health Institutions

2013 ◽  
Author(s):  
Vural Çağlıyan ◽  
Mehtap Fındık ◽  
Burcu Doğanalp
Keyword(s):  
Job Performance ◽  
Burnout Syndrome ◽  
Emotional Labour ◽  
Health Institutions

scholarly journals Emotional labour and burnout syndrome among nigerian politicians

2020 ◽  
Vol 10 (2) ◽  
pp. 28-37
Author(s):  
Hillary O. Odor ◽  
Josephine ◽  
Kingsley C Ugbechiec
Keyword(s):  
Regression Analysis ◽  
Local Government ◽  
Maslach Burnout Inventory ◽  
Personal Accomplishment ◽  
Three Dimensions ◽  
Burnout Syndrome ◽  
Surface Acting ◽  
Deep Acting ◽  
Emotional Labour ◽  
High Level

The The manner in which politicians express their emotions while interacting with the electorates determines how the electorates will perceive the ability of the politicians to fulfilltheir electoral promises if voted into power. This paper aims to investigate the relationship between politicians’ emotional labour and burnout syndrome. The sample consists of 400politicians spread around Four (4) Local Government Areas in Delta State, namely: Aniocha North, Aniocha South, Oshimili North, and Oshimili South Local Government Area of DeltaState, Nigeria, irrespective of their political party affiliations. Emotional Labour Scale developed by Diefendorff, Croyle, and Gosserand (2005), and the Maslach Burnout Inventory developed by Maslach and Jackson (1986) were used to collect data from the respondents. Data analysis was done using descriptive statistics, t-tests, Analysis of Variance (ANOVA) and regression analysis. Results indicate that the politicians exhibit a high level of surface acting in the discharge of their responsibilities. It also revealed that they show the least amount of genuine emotions in their work, while the level of deep acting is moderate.In terms of burnout, politicians experience a very high level of emotional exhaustion, a moderate level of both depersonalization and lack of personal accomplishment. Results of the regression analysis show that the three dimensions of emotional labour (surface acting,deep acting and genuine emotions) are very important predictors of burnout among politicians. Consequently, this present results offer a very crucial and innovative contribution to emotional labour literature and more studies are therefore required in order to expand the scope of this research to ensure a more adequategeneralization.

scholarly journals La relación entre el burnout y el rendimiento laboral en los profesionales de hostelería / The Relationship between Burnout and Job performance in Hospitality Professionals

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Richard M. Mababu
Keyword(s):  
Job Performance ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Supervisor Support ◽  
Individual Performance ◽  
Personal Accomplishment ◽  
Burnout Syndrome ◽  
Role Overload ◽  
Hierarchical Regression ◽  
The Relationship

ABSTRACTThe present paper analyses the relationship between burnout and job performance. The burnout syndrome is considered as a response to chronic job stress that affect many professions, especially in case of professions that require working directly in contact with customers, clients or patients. This syndrome is mainly characterized by emotional exhaustion, depersonalization and low personal accomplishment at work. Previous studies show that burnout is a syndrome that tend to decrease individual performance and organizational productivity. In this context, the objective of this study is to analyze the relationship between burnout and job performance, and to study the influence of some characteristics associated with the position such as role ambiguity, role conflict, role overload and perceived supervisor support. To achieve this objective, the relationship between burnout and job performance was analyzed in a sample of 260 employees in the hotel industry. The correlation analysis and hierarchical regression analysis have been used as the main techniques for data analysis. The results obtained show the existence of a significant, negative two-way relationship between burnout and job performance. In addition, our findings underline the influence of role ambiguity, role conflict, role overload and supervisor support on the relationship between burnout and job performance. Practical implications and recommendations for future researches are discussed.RESUMENEste trabajo analiza la relación entre el síndrome de burnout y el rendimiento laboral. El síndrome de burnout es considerado como una respuesta al estrés laboral crónico que aparece en numerosas profesiones, especialmente en los trabajadores que se desempeñan su labor en contacto directo con usuarios, clientes o pacientes. Este síndrome se caracteriza principalmente por el agotamiento emocional, la despersonalización y baja realización personal en el trabajo. Los estudios existentes ponen de relieve que el burnout es un síndrome que afecta la productividad a nivel individual y a nivel de la organización en general. En este contexto, el objetivo de este estudio es analizar la relación entre el burnout y el rendimiento laboral y estudiar la influencia de algunas características asociadas al puesto como la ambigüedad de rol, conflicto de rol, sobre carga de rol y el apoyo de supervisor percibido. En este sentido, se analizó la relación entre burnout y rendimiento laboral en una muestra de 260 empleados del sector de hostelería. El análisis de correlaciones y el análisis de regresión jerárquica han sido utilizados como las principales técnicas de análisis de datos. Los resultados obtenidos ponen de manifiesto la existencia de una relación significativa, negativa y bidireccional entre el burnout y el rendimiento laboral. Además, se observan la influencia de la ambigüedad de rol, conflicto de rol, sobre carga de rol y el apoyo de supervisor en la relación entre el burnout y el rendimiento laboral. Finalmente, este estudio presenta algunas reflexiones y líneas futuras de investigación.

Physician Emotional Labour and Job Performance

2015 ◽  
Vol 17 (4) ◽  
pp. 446-457 ◽  
Author(s):  
Yea-Wen Lin ◽  
Wei-Pin Chang
Keyword(s):  
Job Performance ◽  
Emotional Labour

scholarly journals Prevalence of Burnout syndrome in health professionals of an onco-hematological pediatric hospital

2015 ◽  
Vol 49 (2) ◽  
pp. 0253-0258 ◽  
Author(s):  
Aline Bedin Zanatta ◽  
Sergio Roberto de Lucca
Keyword(s):  
Job Performance ◽  
Health Professionals ◽  
Participant Observation ◽  
Maslach Burnout Inventory ◽  
Self Report ◽  
Burnout Syndrome ◽  
Pediatric Hospital ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Performance Satisfaction

OBJECTIVE To identify the prevalence of Burnout Syndrome in medical professionals, nurses and nursing technicians working in an Onco-Hematological Pediatric Hospital in São Paulo. METHOD An exploratory, descriptive study with cross-sectional design and quantitative approach, with a sample of 188 health professionals. Data were collected using two self-report instruments: the Maslach Burnout Inventory (MBI-HSS) which is a biosocial data form, and a non-participant observation guide. RESULTS High depersonalization for nurses (29.8%), low job performance for physicians (27.8%), and of nursing technicians (25.5%). High scores were identified in at least two domains of Burnout in 19.2% of nurses, 16.8% of nursing technicians, and 16.6% of doctors. CONCLUSION Health professionals are highly vulnerable to each of the dimensions of Burnout syndrome - namely emotional exhaustion, alienation, and low job performance/satisfaction- in the hospital work.

Clinical Update: Functional Capacity Evaluations—An Update

1999 ◽  
Vol 4 (5) ◽  
pp. 4-7 ◽  
Author(s):  
Laura Welch
Keyword(s):  
Job Performance ◽  
Functional Capacity ◽  
Injury Risk ◽  
Disability Evaluation ◽  
Time Period ◽  
Submaximal Effort ◽  
Lack Of Sleep ◽  
Overall Performance ◽  
Time Required ◽  
Specific Limitation

Abstract Functional capacity evaluations (FCEs) have become an important component of disability evaluation during the past 10 years to assess an individual's ability to perform the essential or specific functions of a job, both preplacement and during rehabilitation. Evaluating both job performance and physical ability is a complex assessment, and some practitioners are not yet certain that an FCE can achieve these goals. An FCE is useful only if it predicts job performance, and factors that should be assessed include overall performance; consistency of performance across similar areas of the FCE; consistency between observed behaviors during the FCE and limitations or abilities reported by the worker; objective changes (eg, blood pressure and pulse) that are appropriate relative to performance; external factors (illness, lack of sleep, or medication); and a coefficient of variation that can be measured and assessed. FCEs can identify specific movement patterns or weaknesses; measure improvement during rehabilitation; identify a specific limitation that is amenable to accommodation; and identify a worker who appears to be providing a submaximal effort. FCEs are less reliable at predicting injury risk; they cannot tell us much about endurance over a time period longer than the time required for the FCE; and the FCE may measure simple muscular functions when the job requires more complex ones.

Daily Fluctuations in Work Engagement

2014 ◽  
Vol 19 (4) ◽  
pp. 227-236 ◽  
Author(s):  
Arnold B. Bakker
Keyword(s):  
Job Performance ◽  
Work Engagement ◽  
Research Evidence ◽  
Organizational Outcomes ◽  
Reciprocal Relationship ◽  
Proactive Behavior ◽  
Negative Events ◽  
Daily Work ◽  
Work Pressure ◽  
Diary Research

This article presents an overview of the literature on daily fluctuations in work engagement. Daily work engagement is a state of vigor, dedication, and absorption that is predictive of important organizational outcomes, including job performance. After briefly discussing enduring work engagement, the advantages of diary research are discussed, as well as the concept and measurement of daily work engagement. The research evidence shows that fluctuations in work engagement are a function of the changes in daily job and personal resources. Particularly on the days that employees have access to many resources, they are able to cope well with their daily job demands (e.g., work pressure, negative events), and likely interpret these demands as challenges. Furthermore, the literature review shows that on the days employees have sufficient levels of job control, they proactively try to optimize their work environment in order to stay engaged. This proactive behavior is called job crafting and predicts momentary and daily work engagement. An important additional finding is that daily engagement has a reciprocal relationship with daily recovery. On the days employees recover well, they feel more engaged; and engagement during the day is predictive of subsequent recovery. Finding the daily balance between engagement while at work and detachment while at home seems the key to enduring work engagement.

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