scholarly journals Transport services quality measurment using SERVQUAL model

Tehnika ◽  
2017 ◽  
Vol 72 (6) ◽  
pp. 928-935
Author(s):  
Mladjan Maksimovic ◽  
Bojan Djordjevic ◽  
Miodrag Brzakovic ◽  
Milos Grahovac
Keyword(s):  
Services Quality ◽  
Transport Services

scholarly journals Approbation of Methods for Assessing Transport Services Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 154-164
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
A. V. Prokopenkov
Keyword(s):  
Public Service ◽  
Euclidean Distance ◽  
Services Quality ◽  
Hierarchical Cluster ◽  
Passenger Transport ◽  
Transport Services ◽  
Provision Of Services ◽  
The City ◽  
Ward Method

The article presents the results of approbation of the methodology for assessing the quality of public service by urban passenger transport of municipal routes, which are assigned to commercial enterprises under the new management model, regarding the city ofMoscow. The model provides for provision of services of regular transportation of passengers and baggage on the basis of public contracts with city administration. According to the results of a previously performed hierarchical cluster analysis, where the Euclidean distance with a single rule for cluster unification was used as a measure of proximity using the Ward method, ten routes were selected for assessment. Key parameters for assessment the quality of provided services comprised accessibility of stopping points, of social facilities, of transport facilities for people with disabilities, information facilities, price affordability, comfort, optimal passenger capacities of vehicle, and ecological friendliness. Conclusions have been drawn that the level of quality of transport services for passengers inMoscowis high.

scholarly journals Route effect on the perception of public transport services quality

2018 ◽  
Vol 67 ◽  
pp. 40-48 ◽  
Author(s):  
Jorge Chica-Olmo ◽  
Héctor Gachs-Sánchez ◽  
Carmen Lizarraga
Keyword(s):  
Public Transport ◽  
Services Quality ◽  
Transport Services ◽  
Public Transport Services

scholarly journals Quality Management of Transport Services: Concept, System Approach, Models of Implementation

2018 ◽  
Vol 7 (4.3) ◽  
pp. 472 ◽  
Author(s):  
Oksana Кryvoruchko ◽  
Vladimir Shynkarenko ◽  
Nadezhda Popova
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Services Quality ◽  
Methodological Approach ◽  
Systemic Approach ◽  
Conceptual Approach ◽  
Transport Services ◽  
Variable Approach

The article proposes a conceptual approach to transport services quality management. It is based on the principles of logistical management, management of relationships with consumers, harmonization of the enterprise management system based on the quality and the use of principles of a synergetic systemic approach. The synergetic systemic approach presupposes the formation of a self-organizing quality management system for transport services (cybernetic adaptive, in which the accumulation of experience, the memorization and structuring of information is expressed in a change in the structure of the system and the level of its organization). The scientific novelty of the proposed approach to transport services quality management consists in the integration of the principles of the TQM concept and logistics, the application of a variable approach to selecting technologies for improving the processes of transport and logistics services; comparison of consumer assessment of motor transport services with an evaluation of the quality of processes of its formation. The proposed methodological approach to evaluation takes into account the influence of integrated processes on the final result formation, as well as the effectiveness of each process execution. The implementation of this approach will provide a reasonable choice of methods for providing and improving the quality of transport services, the effectiveness of creating/improving the management system.  

scholarly journals To the Issue of Organization of Transport Service of Limited Mobility People

2021 ◽  
Vol 334 ◽  
pp. 02008
Author(s):  
Norair Bludyan
Keyword(s):  
Public Transport ◽  
Social Group ◽  
Services Quality ◽  
Legal Regulation ◽  
Quality Parameters ◽  
Assessment Methods ◽  
Transport Service ◽  
Limited Mobility ◽  
Transport Accessibility ◽  
Transport Services

This article represents the analysis results of normative legal regulation in the transport services field for people with limited mobility (LMP) and assessment methods of transport services quality provided by public transport for the same social group. The main conclusions of the significance examination of quality parameters are given below. The essential problems of transport accessibility provision were defined by materials of sociological polls.

scholarly journals ANALISIS PREFERENSI MASYARAKAT TERHADAP BUS TRANS PADANG

2016 ◽  
Vol 5 (1) ◽  
pp. 91
Author(s):  
Rusy Dina ◽  
Akhirmen Akhirmen ◽  
Novya Zulva Riani
Keyword(s):  
Quality Of Service ◽  
Services Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Vehicle Ownership ◽  
Transport Services ◽  
Wheeled Vehicle

This research aims to analyze the effect of: respondents income,services quality, private vehicle ownership, and tarrifs of Trans Padang to preference of societies to  Bus Trans Padang. This type of research is descriptive and associative. Data in this research are primary data, taken at August 2015. The data collection technique is by distributing questionnaires and direct observation. Population in this research is all users of transport services Trans Padang, by taking a sample of 100 respondents. Inductive analysis in this research include: multiple linear regression analysis; Multicolinearity test;  Heteroskedastisitas test; The coefficient of determination; t test; and F test. The results showed that respondents income  and ownership of two-wheeled vehicle does not significantly influence people's preferences of Bus Trans Padang. As for the quality of service and tariff Trans Padang significant effect on people's preferences of Bus Trans Padang. In collectively respondents income, services quality,the ownership of  two-wheeled vehicle, and tariff Trans Padang have significant influence to  preferences of societies to Bus Trans Padang.  Keywords: Preference, income, quality of service, the two-wheeled personal vehicle ownership, tariff Trans Padang.

THE DEVELOPMENT AND SYSTEMATIC STUDY OF THE PROGRAM OF MEASURES ON IMPROVEMENT OF ORGANIZATION OF TRANSPORT SERVICE OF THE POPULATION IN THE METROPOLIS

2020 ◽  
Vol 4 (26) ◽  
pp. 91-95
Author(s):  
D. A. Smirnov ◽  
Keyword(s):  
Transport System ◽  
Systematic Study ◽  
Public Transport ◽  
Road Network ◽  
System Development ◽  
Transport Service ◽  
Transport Services ◽  
The City

The article reveals the content of measures to improve the organization of transport services in the metropolis. The key directions of the city transport system development are considered. The analysis of the offered offers is carried out. Keywords: metropolis, transport development, public transport, street and road network.

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