scholarly journals Language and Quality Assurance: A Case Study Highlighting the Effects of Power, Resistance, and Countertactics in Academic Program Reviews

2018 ◽  
Vol 29 (2) ◽  
pp. 177-193
Author(s):  
Lynne Bowker
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Institutional Quality ◽  
Academic Program ◽  
Faculty Members ◽  
Quality Assurance Process ◽  
Assurance Process ◽  
Program Reviews

Quality assurance has been recognized as being important in higher education; however, there are numerous reports that it is challenging to engage faculty members in quality assurance processes in a meaningful way. A frequently cited reason for faculty members’ resistance is that they find the process to be authoritarian and non-collegial. This paper presents a case study which shows that changing the tone of the language used to communicate with academics about the institutional quality assurance process—from a bureaucratic and authoritative tone to a more collegial one—can serve as a countertactic to help mitigate the resistance of faculty members to this process. Using corpus-based techniques, we investigate the language used in documents to communicate with faculty members about quality assurance. We then demonstrate that, following a linguistic revision to introduce a more collegial tone to these communications, faculty members appear to be more willing to engage in the quality assurance process in a meaningful way.

scholarly journals Manajemen Mutu Input Kelompok Bimbingan Ibadah Haji Indonesia

2017 ◽  
Vol 11 (2) ◽  
pp. 277-292
Author(s):  
Aep Kusnawan ◽  
Arif Rahman ◽  
Dede Lukman ◽  
Encep Dulwahab
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Qualitative Approach ◽  
One Dimension ◽  
Management Standard ◽  
Quality Assurance Process ◽  
Starting Point ◽  
Assurance Process

Hajj guidance group (KBIH) in Indonesia, still limited to quantity and have been not yet met the quality. One indication of the lack of quality of the KBIH is the quality management of inputs, namely the applied inputs and inputs of expectation. With good input and good, it can produce an out put that as expected. This study aims to determine the quality management of pilgrimage inputs by KBIH in Indonesia, represented by three regions, West Java, DKI Jakarta and South Sumatra. The method used in this research is case study with qualitative approach. This study shows that quality management for one dimension of input, especially in KBIH has not met the quality management standard. Implementation and embodiment is still limited to ideas, wishful thinking, and not conceptualized well. The results of this study have an impact on how the quality management of KBIH input in Indonesia should be implemented, so that with good input in KBIH, KBIH can improve the quality of Hajj in Indonesia. Input is a starting point in a quality assurance process, not to be ignored, underestimated, and considered not one of the important parts of quality management of its existence.Kelompok Bimbingan Ibadah Haji (KBIH) yang banyak berdiri di Indonesia, masih sebatas kuantitas belum memenuhi kualitas. Salah satu indikasi melihat kurangnya kualitas KBIH ialah pada manajemen mutu input, yaitu input terapan maupun input harapan. Dengan input yang baik dan bagus, maka bisa menghasilkan out put yang sesuai harapan. Penelitian ini bertujuan untuk mengetahui manajemen mutu input penyelenggaraan haji oleh KBIH di Indonesia, yang diwakili tiga wilayah, Jawa Barat, DKI Jakarta dan Sumatera Selatan. Metode yang digunakan dalam penelitian ini adalah studi kasus dengan pendekatan kualitatif. Penelitian ini memperlihatkan bahwa manajemen mutu untuk satu dimensi input, khususnya di KBIH belum memenuhi standar manajemen mutu. Pelaksanaan dan perwujudannya masih sebatas ide, angan-angan, dan belum terkonsep dengan baik. Hasil penelitian ini berdampak pada bagaimana manajemen mutu input KBIH di Indonesia seharusnya diimplementasikan, sehingga dengan input yang baik dalam KBIH, KBIH bisa meningkatkan kualitas penyelenggaraan ibadah haji di Indonesia. Input merupakan starting point dalam sebuah proses jaminan mutu, jangan sampai diabaikan, disepelekan, dan dianggap bukan salah satu bagian manajemen mutu yang penting keberadaannya.

scholarly journals INDIA – CANADA COLLABORATION IN HIGHER EDUCATION – THE ROAD AHEAD

2018 ◽  
pp. 82-92
Author(s):  
Hirenkumar Dhulia
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Educational Institutions ◽  
Post Secondary ◽  
The Road ◽  
Quality Assurance Process ◽  
Assurance Process ◽  
External Body

Higher education accreditation is a type of quality assurance process under which services and operations of post-secondary educational institutions or programs are evaluated by an external body to determine if applicable standards are met. If standards are met, accredited status is granted by the agency.

Authentic Teaching and Learning Standards That Assure Quality Higher Education

2006 ◽  
pp. 296-308 ◽  
Author(s):  
Ron Oliver ◽  
Anthony Herrington ◽  
Sue Stoney ◽  
Jim Millar
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Teaching And Learning ◽  
Institutions Of Higher Education ◽  
Major Area ◽  
Approach To Learning ◽  
Teaching Activities ◽  
Learning Standards ◽  
Quality Assurance Process ◽  
Assurance Process

Quality assurance is becoming a necessary aspect of many institutions of higher education. Teaching and learning is a major area of scrutiny and requires institutional agreement on the benchmarks and standards by which quality will be determined. This chapter provides a framework for conceptualising the elements of teaching and learning that need to be accounted for in any quality assurance process, with particular focus on teaching activities that reflect an authentic approach to learning.

scholarly journals Assessing the impact of Scrum in airborne software quality assurance

2015 ◽  
Author(s):  
Fernanda C. P. Motta Fernandes ◽  
Ricardo Bedin França
Keyword(s):  
Quality Assurance ◽  
Software Quality ◽  
Software Quality Assurance ◽  
Good Practices ◽  
Development Teams ◽  
Quality Assurance Process ◽  
Basic Concepts ◽  
Assurance Process ◽  
The Impact

In this paper, we present an evaluation of Scrum's impacts over the software quality assurance process in the embedded aerospace software domain. We present basic concepts of the DO-178C and Scrum, then we assess related work and introduce the case study used as reference for our study, as well as the perceived results of using Scrum in both the development teams and in quality assurance. Finally, we summarize good practices for using Scrum in software quality assurance teams.

scholarly journals Applying lean methodology to curriculum revision and internship placement process – a case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jitendra Singh
Keyword(s):  
Higher Education ◽  
Academic Program ◽  
Faculty Members ◽  
Curriculum Revision ◽  
Content Type ◽  
Lean Principles ◽  
Program Leaders ◽  
Value Stream ◽  
Academic Settings

PurposeThe purpose of this paper is to study, examine and apply lean management principles to the curriculum revision and internship placement process in an academic program at an institution of higher education.Design/methodology/approachThis paper consists of two sections. The first section reviews the literature on lean principles, lean tools, nonvalue-added activities and the application of lean methodology to academic settings. The second section presents a case study, where a team of faculty members applied lean principles to the process of curriculum revision and internship placement at an academic institution.FindingsLean principles can be successfully applied to curricular revision and the internship placement process. By applying the concepts of value, identification of value stream, removal of wasteful activities to achieve flow and creation of a pull-based system, faculty and program leaders can streamline processes at academic institutions. Furthermore, ongoing data collection helps to foster the culture of continuous improvement and ensure that processes are revisited and adapted to meet the needs of customers.Practical implicationsThis paper is of value to faculty members and college administrators interested in applying lean principles to academic processes. Usage of lean methodology may lead to the identification and elimination of waste in curriculum and the field placement process.Originality/valueThis manuscript can provide a structure for the application of lean in academic processes at institutions of higher education.

Ongoing and Systematic Academic Program Review

2017 ◽  
pp. 141-156 ◽  
Author(s):  
Neal Shambaugh
Keyword(s):  
Higher Education ◽  
Program Evaluation ◽  
Academic Program ◽  
Program Review ◽  
The Future ◽  
Academic Program Review ◽  
Implementation Guidelines ◽  
Systematic Program ◽  
Program Reviews

Systematic program review is proposed as a semi-formal means to proactively involve higher education faculty, staff, students and administrators in analyzing and making decisions about the future of their programs. The chapter first examines issues facing higher education, issues that provide a rationale for annual program reviews. The chapter positions program review as a form of participant-oriented program evaluation, and describes features of annual program reviews. A case study illustrates how a program review was conducted. Summary benefits and implementation guidelines are provided for administrators and faculty.

A Case Study on a Quality Assurance Process for a Scientific Framework

2014 ◽  
Vol 16 (3) ◽  
pp. 58-66 ◽  
Author(s):  
Hanna Remmel ◽  
Barbara Paech ◽  
Christian Engwer ◽  
Peter Bastian
Keyword(s):  
Quality Assurance ◽  
Quality Assurance Process ◽  
Assurance Process ◽  
Scientific Framework
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