scholarly journals Resource Integration of Service Providers and Utilization of Service Scripts in Value Co-Creation

2021 ◽  
Vol 2 (1) ◽  
pp. 47-52
Author(s):  
Makiko Aso
Keyword(s):  
Service Providers ◽  
Resource Integration

scholarly journals Identifying the resource integration processes of green service

2019 ◽  
Vol 31 (4) ◽  
pp. 839-859 ◽  
Author(s):  
Hugo Guyader ◽  
Mikael Ottosson ◽  
Per Frankelius ◽  
Lars Witell
Keyword(s):  
Natural Resources ◽  
Environmental Sustainability ◽  
Biological Diversity ◽  
Service Providers ◽  
Service Research ◽  
Natural Ecosystem ◽  
Resource Integration ◽  
Content Type ◽  
Negative Environmental Impact ◽  
The Impact

Purpose The purpose of this paper is to improve the understanding of green service. In particular, the focus is on identifying homopathic and heteropathic resource integration processes that preserve or increase the resourceness of the natural ecosystem. Design/methodology/approach Through an extensive multiple case study involving ten service providers from diverse sectors based on a substantial number of interviews, detailed accounts of green service are provided. Findings Six resource integration processes were identified: reducing, recirculating, recycling, redistributing, reframing and renewing. While four of these processes are based on homopathic resource integration, both reframing and renewing are based on heteropathic resource integration. While homopathic processes historically constitute a green service by mitigating the impact of consumption on the environment, heteropathic resource integration increases the resourceness of the natural ecosystem through emergent processes and the (re)creation of natural resources. Research limitations/implications The present study breaks away from the paradigm that “green service” is about reducing the negative environmental impact of existing services, toward providing a green service that expands biological diversity and other natural resources. Originality/value Transformative service research on environmental sustainability is still in its infancy. The present study contributes through conceptualizing green service, redefining existing resource integration processes (reducing, recirculating, recycling) and identifying new resource integration processes (redistributing, reframing, renewing).

scholarly journals A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

2018 ◽  
Vol 4 (2) ◽  
pp. 211-228 ◽  
Author(s):  
Valtteri Kaartemo ◽  
Anu Helkkula
Keyword(s):  
Artificial Intelligence ◽  
Science And Technology Studies ◽  
Service Providers ◽  
Actor Network Theory ◽  
Well Being ◽  
Customer Engagement ◽  
Current Status ◽  
Service Research ◽  
Future Research ◽  
Resource Integration

As artificial intelligence (AI) and robots are increasingly taking place in practical service solutions, it is necessary to understand technology in value co-creation. We conducted a systematic literature review on the topic to advance theoretical analysis of AI and robots in value co-creation. By systematically reviewing 61 AI and robotics articles, which have been published in top marketing and service research journals, we identified four themes in literature, namely, generic field advancement, supporting service providers, enabling resource integration between service providers and beneficiaries, and supporting beneficiaries’ well-being. With the identification of the first set of literature on AI and robots in value co-creation, we push forward an important sub-field of value co-creation literature. In addition, to advance the field, we suggest building on actor–network theory and science and technology studies to understand the agency of technology in value co-creation. Considering that technology has agency, it opens new interesting research avenues around shopping bots and human-to-non-human frontline interaction that are likely to influence resource integration, customer engagement and value co-creation in the future. We also encourage our colleagues to conduct postphenomenological research to be better geared for analysing how technology (including AI and robots) mediates the individual experience of value.

Evaluating the outcomes of service ecosystems

2017 ◽  
Vol 29 (6) ◽  
pp. 834-846 ◽  
Author(s):  
Claudio Baccarani ◽  
Fabio Cassia
Keyword(s):  
Conceptual Framework ◽  
Design Methodology ◽  
Service Providers ◽  
Well Being ◽  
Resource Integration ◽  
Content Type ◽  
Service Ecosystems ◽  
The Creation ◽  
Service Ecosystem ◽  
Complex Relationships

Purpose The purpose of this paper is to understand how the resource integration processes that occur within service ecosystems affect both the well-being of the entire ecosystem and the well-being of specific focal actors (i.e. customers) in the ecosystem. Specifically, this paper considered cases in which customers’ well-being results from simultaneous participation in a multiplicity of service ecosystems. Design/methodology/approach An illustrative example, taken from the tourism context, was used to develop a conceptual framework (of which customers were the focal actors) to evaluate service ecosystem outcomes. Findings The results showed that the well-being of focal actors (i.e. customers) should be evaluated by considering the outcomes that arise in the interlocking service ecosystems in which the customers simultaneously participate. Further, in relation to these interlocking service ecosystems, high levels of well-being within a single ecosystem did not necessarily cause focal actors to experience high levels of well-being. Research limitations/implications To ensure the creation of positive customer experiences, the co-creating actors (e.g. the service providers) must first identify each of the interlocking service ecosystems in which customers simultaneously participate and then establish interactions with other relevant actors. Originality/value By considering the complex relationships between the well-being of a service ecosystem as a whole and the well-being of specific focal actors (e.g. customers) in an ecosystem, this study advances knowledge about evaluations on the performance of service ecosystems.

scholarly journals Evolutionary Game Analysis on Last Mile Delivery Resource Integration—Exploring the Behavioral Strategies between Logistics Service Providers, Property Service Companies and Customers

2021 ◽  
Vol 13 (21) ◽  
pp. 12240
Author(s):  
Lin Zhou ◽  
Yanping Chen ◽  
Yi Jing ◽  
Youwei Jiang
Keyword(s):  
Service Providers ◽  
Evolutionary Game ◽  
Resource Integration ◽  
Strategic Integration ◽  
Service Companies ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Last Mile ◽  
Last Mile Delivery ◽  
The Impact

As resource integration plays a significant part in improving operational efficiency in the last mile delivery industry, there is an increasing popularity for logistics service providers (LSPs) to collaborate with property service companies (PSCs). Based on the evolutionary game theory, considering the dual role of PSCs when collaborating with LSPs, a trilateral evolutionary game model between PSCs, LSPs, and customers (Cs) is established to analyze the strategic choices and explore the influencing factors on the tripartite strategy. The results show that (1) There are optimal profit allocation coefficients and cost-sharing coefficients to cause the system to reach a steady state. (2) The integration cost between LSPs and PSCs and the home delivery cost inhibit the strategic integration of the two enterprises. (3) PSCs are more sensitive to their benefits and costs than LSPs in the process of resource integration. (4) More precisely evaluating their potential loss caused by temporary integration will help the tripartite to make a more scientific choice of strategic behavior. (5) The increase of community premium income helps to improve the enthusiasm of Cs supporting strategic integration. (6) The behavior and decision-making choices of the three game players affect each other in the last mile delivery resource integration. (7) The indirect benefits, such as advertising during their integration, play a positive role. Finally, the MATLAB2020a software is applied to simulate and analyze the impact of key factors on strategy evolution, and we propose several useful suggestions to promote the development of last mile delivery resource integration.

Professional Service Providers’ Resource Integration Styles (PRO-RIS)

2016 ◽  
Vol 19 (4) ◽  
pp. 380-395 ◽  
Author(s):  
Sylvia C. Ng ◽  
Carolin Plewa ◽  
Jillian C. Sweeney
Keyword(s):  
Service Providers ◽  
Professional Service ◽  
Resource Integration

Architecture and Resource Integration for P2P Semantic Manufacturing Grid

2011 ◽  
Vol 58-60 ◽  
pp. 697-703 ◽  
Author(s):  
Lei Zhang ◽  
Ya Dong Fang ◽  
Jian Yun Wu
Keyword(s):  
Service Providers ◽  
Third Party ◽  
Grid Service ◽  
Prototype System ◽  
Resource Integration ◽  
Manufacturing Grid ◽  
Semantic Grid ◽  
Collaborative Environment ◽  
Service Oriented ◽  
Manufacturing Resources

Manufacturing Grid aims at looking for an innovative next generation inter-organizational collaborative environment. A new architecture named P2P Semantic Manufacturing Grid (P2PSMG) was introduced in this research, which adopts ontology as a common language to help different participants to understand each other, and works in a semantic grid service oriented Napster style. The means of resource integration under this architecture was emphatically studied, by which service providers virtualize their manufacturing resources, encapsulate them into multi-granularity services based on resource ontology, and then submit their semantic descriptions to a third party registry for integration and discovery. A prototype system was developed, by which the feasibility of the means of resource integration introduced in this research is validated.

scholarly journals Health service literacy: complementary actor roles for transformative value co-creation

2019 ◽  
Vol 33 (6) ◽  
pp. 687-701 ◽  
Author(s):  
Janet Davey ◽  
Christian Grönroos
Keyword(s):  
Health Care ◽  
Health Service ◽  
Service Providers ◽  
Care Service ◽  
Health Care Service ◽  
Patient Empowerment ◽  
Well Being ◽  
Service Research ◽  
Resource Integration ◽  
Content Type

Purpose Although health-care features prominently in transformative service research, there is little to guide service providers on how to improve well-being and social change transformations. This paper aims to explore actor-level interactions in transformative services, proposing that actors’ complementary health service literacy roles are fundamental to resource integration and joint value creation. Design/methodology/approach In-depth interviews with 46 primary health-care patients and 11 health-care service providers (HSPs) were conducted focusing on their subjective experiences of health literacy. An iterative hermeneutic approach was used to analyse the textual data linking it with existing theory. Findings Data analysis identified patients’ and HSPs’ health service literacy roles and corresponding role readiness dimensions. Four propositions are developed describing how these roles influence resource integration processes. Complementary service literacy roles enhance resource integration with outcomes of respect, trust, empowerment and loyalty. Competing service literacy roles lead to outcomes of discredit, frustration, resistance and exit through unsuccessful resource integration. Originality/value Health service literacy roles – linked to actor agency, institutional norms and service processes – provide a nuanced approach to understanding the tensions between patient empowerment trends and service professionals’ desire for recognition of their expertise over patient care. Specifically, the authors extend Frow et al.’s (2016) list of co-creation practices with practices that complement actors’ service literacy and role readiness. Based on a service perspective, the authors encourage transformative service researchers, service professionals and health service system designers, to recognize complementary health service literacy roles as an opportunity to support patients’ resources and facilitate value co-creation.

Perceptions of a Collaborative Professional Learning Program: Seeing the “Bigger Picture”

2020 ◽  
Vol 5 (1) ◽  
pp. 290-303
Author(s):  
P. Charlie Buckley ◽  
Kimberly A. Murza ◽  
Tami Cassel
Keyword(s):  
Data Analysis ◽  
Professional Learning ◽  
Social Communication ◽  
Special Educators ◽  
Service Providers ◽  
Integrative Approach ◽  
Theory Approach ◽  
Learning Program ◽  
Speech Language Pathologists ◽  
Related Service

Purpose The purpose of this study was to explore the perceptions of special education practitioners (i.e., speech-language pathologists, special educators, para-educators, and other related service providers) on their role as communication partners after participation in the Social Communication and Engagement Triad (Buckley et al., 2015 ) yearlong professional learning program. Method A qualitative approach using interviews and purposeful sampling was used. A total of 22 participants who completed participation in either Year 1 or Year 2 of the program were interviewed. Participants were speech-language pathologists, special educators, para-educators, and other related service providers. Using a grounded theory approach (Glaser & Strauss, 1967 ) to data analysis, open, axial, and selective coding procedures were followed. Results Three themes emerged from the data analysis and included engagement as the goal, role as a communication partner, and importance of collaboration. Conclusions Findings supported the notion that educators see the value of an integrative approach to service delivery, supporting students' social communication and engagement across the school day but also recognizing the challenges they face in making this a reality.

Talking Across Cultures in Early Intervention: Finding Common Ground to Meet Children's Communication Needs

2009 ◽  
Vol 16 (3) ◽  
pp. 79-85 ◽  
Author(s):  
Elizabeth D. Peña ◽  
Christine Fiestas
Keyword(s):  
Early Intervention ◽  
Cultural Values ◽  
Common Ground ◽  
Service Providers ◽  
Cultural Orientation ◽  
Speech Language Pathology ◽  
Provider Perspectives ◽  
Language Pathology ◽  
Communication Needs ◽  
Caregiver Role

Abstract In this paper, we explore cultural values and expectations that might vary among different groups. Using the collectivist-individualist framework, we discuss differences in beliefs about the caregiver role in teaching and interacting with young children. Differences in these beliefs can lead to dissatisfaction with services on the part of caregivers and with frustration in service delivery on the part of service providers. We propose that variation in caregiver and service provider perspectives arise from cultural values, some of which are instilled through our own training as speech-language pathologists. Understanding where these differences in cultural orientation originate can help to bridge these differences. These can lead to positive adaptations in the ways that speech-language pathology services are provided within an early intervention setting that will contribute to effective intervention.

Systems of Oppression in Geriatric Clinical Service Delivery

2021 ◽  
pp. 1-3
Author(s):  
Diane L. Kendall
Keyword(s):  
Higher Education ◽  
Service Delivery ◽  
Clinical Setting ◽  
Service Providers ◽  
Hard Work ◽  
Clinical Service ◽  
Meaningful Change ◽  
Important Work ◽  
Speech Language Pathologists ◽  
Medical Institutions

Purpose The purpose of this article was to extend the concepts of systems of oppression in higher education to the clinical setting where communication and swallowing services are delivered to geriatric persons, and to begin a conversation as to how clinicians can disrupt oppression in their workplace. Conclusions As clinical service providers to geriatric persons, it is imperative to understand systems of oppression to affect meaningful change. As trained speech-language pathologists and audiologists, we hold power and privilege in the medical institutions in which we work and are therefore obligated to do the hard work. Suggestions offered in this article are only the start of this important work.

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