scholarly journals Leading for Innovation: A Case Study of Financial Services Organization in Sri Lanka

2020 ◽  
pp. 19-26
Author(s):  
L. A. Pavithra Madhuwanthi
Keyword(s):  
Sri Lanka ◽  
Financial Services ◽  
Role Model ◽  
Work Behavior ◽  
Innovative Work Behavior ◽  
Services Sector ◽  
Study Approach ◽  
Constructive Feedback ◽  
Financial Services Sector

Leadership is a crucial determinant of Innovative Work Behavior (IWB) of employees in an organization. Many researchers have found the linkage of the leadership and IWB in various industries, yet very little attention has been paid on the financial services sector, particularly in Sri Lanka [1]. Hence, this study intends to examine how leadership affects employees’ IWB in the financial services sector in Sri Lanka. It is a qualitative study, which adopted a case study approach. The study used a purposive sample of 10 innovative employees in the organization, based on the recommendation of the management and in-depth face to face interviews were carried out with those employees. A thematic analysis was employed for data analysis. The findings of the study were the characteristics of transformational leadership predominantly made impact on promoting IWB among the employees in the chosen financial services organization. Further, IWB of the employees are encouraged if the leader provides more autonomy, resources, constructive feedback, recognition to the employees and the leader being a role model for the employees. The implications of the study suggests insights to the organizational leadership to foster IWB among the employees.

scholarly journals ITMA - IT Integration in Mergers and Acquisitions

2017 ◽  
Vol 12 (11) ◽  
pp. 16
Author(s):  
Declan Burke ◽  
Serhiy Kovela
Keyword(s):  
Mergers And Acquisitions ◽  
Financial Services ◽  
Best Practice ◽  
Business Leaders ◽  
Chief Information Officers ◽  
Services Sector ◽  
Financial Services Sector ◽  
It Integration ◽  
Practice Framework

This study aims to identify key information technology (IT) integration issues experienced during mergers and acquisitions (M&A) in the financial services sector. The study proposes an approach to increase the efficiency of such transactions. A comprehensive literature review and case study of a leading financial services organisation is undertaken, comprising of interviews with high ranking IT and business leaders. This research identifies the blueprint for a best practice framework, which Chief Information Officers (CIOs) and IT practitioners can employ to guide execution of their own M&A integration programme.

‚Another One Bites the Dust’: En'gender'ing the Problems of Masculinity in the Management of Innovation

1998 ◽  
Vol 12 (2) ◽  
pp. 187-209
Author(s):  
David Knights ◽  
Darren McCabe
Keyword(s):  
Financial Services ◽  
Historical Context ◽  
Poor Performance ◽  
Modern Management ◽  
Services Sector ◽  
Financial Services Sector ◽  
Central Focus ◽  
Management Of Innovation ◽  
Masculine Discourse

The authors explore the masculine preoccupation with control in the historical context of the emergence of modern management. They then seek to contemporise the phenomenon in terms of the problem it poses for the management of innovations within the financial services sector. It is demonstrated that the theory underlying modern management panaceas such as TQM, culture change and BPR is embedded within a masculine discourse of control which is inconsistent with its concomitant concern to promote creativity, autonomy and trust within the employment relationship. Such inconsistencies are then illustrated by recourse to some empirical case study based research within a major retail bank. It is argued that the poor performance of recent management innovations cannot be understood purely as difficulties of implementation or design rather issues of gender are of critical importance both in understanding the problems of innovation but also the forms and condition of organisations and management. The central focus is the over-arching concern with control embedded within multiple masculinities and its incompatibility with innovations which emphasise quality or teamworking.

scholarly journals A case study of the critical success factors for organizational change of a public listed corporation

2018 ◽  
Vol 21 (2) ◽  
pp. 152-165
Author(s):  
Earnest Li
Keyword(s):  
Organizational Change ◽  
Success Factors ◽  
Positive Impact ◽  
Work Behavior ◽  
Peak Performance ◽  
Sustainable Competitive Advantage ◽  
Content Type ◽  
Innovative Work Behavior ◽  
Study Approach

Purpose The purpose of this paper is to explain how an organization can achieve successful change implementation with Kotter’s eight-step organizational change model and 3-H (heart–head–hand) theory. Design/methodology/approach With the case study approach, the author recollects his career experience in Hong Kong Broadband Network Limited from 2007 to 2011 to find out why and how the top management can balance 3-H factor to bridge the “knowing” and “doing” gap to engage right talents and motivate them to achieve peak performance and company goal. Findings To create talent culture, the company implemented two policies including Mini-CEO management and Talent Engagement Department. The former is a vertical management model to empower and enable department heads. The latter is a way to change the role of human resources department from passive to proactive. Originality/value The implications of this case study are to encourage public and private organizations to rethink the factors including talent development and empowerment that can have a positive impact on innovative work behavior. Moreover, organizations can rediscover the value of “unique” talent culture as a sustainable competitive advantage.

scholarly journals An Appraisal of Financial Literacy between Commerce and Non-Commerce Students (A Case Study of Dr. Harisingh Gour University, Sagar)

2018 ◽  
Vol 12 (01) ◽  
Author(s):  
Nikita Jain ◽  
J. K. Jain
Keyword(s):  
Financial Literacy ◽  
Financial Services ◽  
Money Management ◽  
Management Skills ◽  
Services Sector ◽  
Financial Services Sector ◽  
Software Engineers ◽  
Commerce Students ◽  
And Mathematics

Financial literacy is an essential life skill. Money management is a critical intellectual competency and an essential component of a student’s success in life. If the purpose of education is to prepare a child for the future, knowledge of personal finance cannot be left out of the curriculum. However, our education system is not geared to impart financial literacy. It teaches our kids Science, Economics, Humanities and Mathematics but does not prepare them for the real world. What come out of the assembly line are the professionals who earn well but have low money management skills. Even IIT grads, Software Engineers and those in the financial services sector are all at sea when it comes to investments, tax planning or saving for retirement. They learn their money lessons the hard way by burning their fingers, which can dent their financial future.

Protection of Customers for Management of Digital Banking Services (Study at PT. BRI Unit Boyolali)

2020 ◽  
Vol 3 (2) ◽  
pp. 170
Author(s):  
Herdian Ayu Andreana Beru Tarigan ◽  
Darminto Hartono Paulus
Keyword(s):  
Information Technology ◽  
Financial Services ◽  
Banking Industry ◽  
Service Innovation ◽  
Quality Of Services ◽  
Legal Research ◽  
Banking Services ◽  
Services Sector ◽  
Financial Services Sector

<p>Increasing competition in the Indonesian banking industry has encouraged many banks to improve the quality of services to customers by utilizing information technology developments. Service innovation in the use of information technology encourages banks to enter the era of digital banking services. However, the development of digital banking services also increases the risks faced by banks. The purpose of this study is to provide an overview of the implementation of digital banking services and customer protection for risks from digital banking services. The method used in this study is an empirical legal research method. The results of this study indicate that the implementation of digital banking services is regulated by OJK Regulation No.12/POJK.03/2018. The existence of this OJK Regulation is expected by banks as providers of digital banking services to always prioritize risk management in the use of information technology. In addition, this study also shows the existence of 2 types of customer protection for the use of digital banking services, namely preventive protection in the form of legislation related to customer protection in the financial services sector and repressive protection in the form of bank accountability for complaints from customers using digital banking services.</p>

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