Information Technology Hardware Services based on the Service Quality dimension to the IT Hardware Support Services: A Conceptual Framework

2021 ◽  
Author(s):  
Azham Bin Ahmad ◽  
Ruzaini Abdullah Arshah ◽  
Adzhar Bin Kamaludin
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Conceptual Framework ◽  
Support Services ◽  
Hardware Support ◽  
Quality Dimension

scholarly journals How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Yi-Chien Lin ◽  
Mei-Lan Lin ◽  
Yi-Cheng Chen
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Least Squares ◽  
Partial Least Squares ◽  
Large Scale ◽  
Online Survey ◽  
Professional Competencies ◽  
Convenience Sample ◽  
Tour Guides ◽  
Tourist Satisfaction

Drawing upon the theoretical perspectives from activity competency model and prior tourism literature, this study propose a conceptual framework to explain the impacts of professional competencies on service quality and tourist satisfaction. Empirical data were gathered from a large-scale online survey with experienced GPT tourists to test the proposed hypotheses and research model. The proposed conceptual framework was validated using the partial least squares (PLS) technique. Data gathered from tourists was based on a convenience sample of 345 respondents to test the proposed plausible hypotheses. The conceptual model was validated using the partial least squares (PLS) technique. The empirical results indicate that tour guides’ professional competencies significantly impact on service quality and tourist satisfaction; and tour guides’ service quality positively influences tourist satisfaction.

scholarly journals Kinerja Bidang Pembinaan dan Perlindungan Tenaga Kerja Dalam Percepatan Serikat Pekerja di Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang

2020 ◽  
pp. 79-102
Author(s):  
Nuraida Nuraida ◽  
Deddy As Shidik
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Trade Unions ◽  
Employee Attitudes ◽  
Employee Morale ◽  
Department Of Labor ◽  
Quality Dimension ◽  
Optimal Productivity ◽  
Organizational Activities

Penelitian ini membahas mengenai Pembinaan dan Perlindungan ketenagakerjaan di Kabupaten Subang. Bidang Pembinaan dan Perlindungan Tenaga kerja pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang memiliki tanggung jawab dalam pembinaan kerja para serikat kerja melalui peningkatkan komunikasi maupun mediasi dengan Perusahaan. Maraknya permasalahan upah tenaga kerja yang tidak sesuai dan perlakuan perusahaan terhadap para pegawai yang tidak sesuai membuat Dinas Ketenagakerjaan khusunya Bidang Pembinaan dan Perlindungan Tenaga kerja mengambil alih peranan sebagai katalisator komunikasi Antara perusahaan dan para pegawai yang menyampaikan aspirasi dan keluhan mengenai permaslahan ketenagakerjaan. Hasil Penelitian yang didapat bahwa Kinerja Bidang Pembinaan dan Perlindungan Tenaga kerja pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang dinilai belum optimal dikarenakan dimensi akuntanbilitas dan dimensi responsivitas belum optimal dalam pelaksanaan tugas dan tanggungjawabnya, namun dalam dimensi kualitas pelayanan peran para pegawai sudah optimal dalam pemberian layanan, selanjutnya dalam dimensi produktivitas telah optimal hal ini terlihat dari sikap pegawai, kemampuan pegawai dan semangat pegawai yang tinggi serta dalam dimensi responsibilitas dapat dilihat dari pelaksanaan kegiatan organisasi sudah sesuai dengan prosedur dan mekanisme yang ditetapkan.   Employment Development and Protection has many dimensions and links. The Division of Manpower Development and Protection at the Subang Regency Manpower and Transmigration Office carries out the work of the trade unions through enhanced communication and mediation. The rise of labor wage problems that are not appropriate and the company's treatment of inappropriate employees makes the Department of Labor especially in the Field of Manpower Development and Protection take over the role as a catalyst for communication between companies and employees who submit aspirations and complaints about labor problems. Based on the research, it is known that the Performance of the Field of Guidance and Workforce Protection at the Subang District Manpower and Transmigration Office is optimal, this is because only the accountability and responsiveness dimensions have not been optimal in carrying out their duties and responsibilities, but in the service quality dimension the role of the employees is optimal in service delivery, then in the optimal productivity dimension it can be seen from employee attitudes, employee capability and high employee morale and in the dimension of responsibility can be seen from the implementation of organizational activities in accordance with established procedures and mechanisms.

scholarly journals The Structure and Evaluation of Planning Arguments

2010 ◽  
Vol 30 (4) ◽  
Author(s):  
Thorbjoern Mann
Keyword(s):  
Information Technology ◽  
Conceptual Framework ◽  
Policy Making ◽  
Planning Process ◽  
Technology Support ◽  
Planning Policy ◽  
Information Technology Support ◽  
Design Planning

Arguments commonly used in discussions about design, planning, policy-making issues have not been adequately analyzed in the literature. The structure of such ‘planning arguments’ is discussed. Based on the conceptual framework of the ‘argumentative model of planning’ proposed by H. Rittel, an approach for their systematic and transparent evaluation by discourse participants is presented. Procedural implications for its application in the planning process are discussed, and the potential for information technology support for such processes explored.

scholarly journals The Effect of Service Quality, Utilization of Information Technology, and Innovation on Marketing Performance of Savings and Loan Cooperative Putra Mandiri Surabaya

2018 ◽  
Vol 1 (1) ◽  
pp. 30-40
Author(s):  
Vincent Audi Santoso ◽  
Sengguruh Nilowardono
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Sampling Techniques ◽  
Analysis Method ◽  
Technology And Innovation ◽  
Marketing Performance ◽  
Savings And Loan ◽  
Cooperative Marketing

This study aims to analyze the effect of service quality, utilization of information technology, and innovation on the marketing performance of Putra Mandiri Surabaya Savings and Loan Cooperatives partially and simultaneously. In this study the authors used accidental sampling techniques, where anyone who accidentally met with the researcher could be used as a sample. In this study, the number of samples the authors took as many as 130 people including members and prospective members of the cooperative. Data collection techniques used are using questionnaires and interviews. In calculating scoring, researchers used a Likert scale. The data analysis method used is multiple linear regression analysis. The results of this study indicate that the variables of Service Quality, Use of Information Technology, and Innovation have a significant effect on Cooperative Marketing Performance partially. Service Quality Variables, Information Technology Utilization, and Innovation have a significant effect on Cooperative Marketing Performance simultaneously.

scholarly journals Considering business perception in assessing e-service quality in the Jordanian government

2021 ◽  
pp. 1591-1600
Author(s):  
Wesam Alabdallat ◽  
Omar Alhawari
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Security And Privacy ◽  
Business Sector ◽  
Government Service ◽  
Five Dimensions ◽  
Government Services ◽  
Proposed Model ◽  
Business Perspective

Considering the speedy developments of e-services usages, countries are thriving to present better e-government services; particularly, regarding the business sector. Therefore, the matter of evaluating e-government service quality from the business perspective has become an important issue to study. This paper discussed how the business sector perceive the e-services provided by Jordanian government, which is basically derived based on the lack of literature and models addressing such issue. In this regard, this study aims to fill this existed gap. To tackle this problem, a conceptual framework of SERVQUAL questionnaire was developed and proposed. Then, the proposed model was verified and validated. The results of this paper concluded that business perceives different gaps between the actual and anticipated e-services in which the actual recorded less than the anticipated. Additionally, the gaps revealed in the developed SERVQUAL model, which included five dimensions showed, that only one element was found to be statistically insignificant and that is the Security and Privacy. Finally, the proposed model was revised and modified.

A Fuzzy Set Approach in the Quantification of Technical Support Service Quality

1998 ◽  
Vol 42 (6) ◽  
pp. 564-568 ◽  
Author(s):  
Sridevi S. Rao ◽  
Ray Eberts ◽  
M.U. Thomas ◽  
Robert Plante
Keyword(s):  
Service Quality ◽  
Fuzzy Set ◽  
Individual Variation ◽  
Behavioral Intentions ◽  
Support Service ◽  
Technical Support ◽  
Quality Dimension ◽  
Study Results ◽  
Levels Of Service

Consumers' perceptions of service quality are highly qualitative as well as subjective. Individual variation exists in the meaning of “low,” “medium,” or “high” levels of service quality. A framework for quantifying the service quality dimension levels for technical support service is presented in the current study. Results are combined with the utility values of the dimension levels obtained through conjoint analysis. Customers' behavioral intentions subsequent to the quality of the technical support they experience are also found empirically. The methodology presented in this research can be used in improving the comprehensibility and quantification of service quality.

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