scholarly journals The Effect of Top Management Commitment on Firm Performance through the Green Purchasing and Supplier Relationship Management in 3-Star Hotel Industry in Surabaya

2021 ◽  
Vol 4 (2) ◽  
pp. 169-181
Author(s):  
Novia Chandra Tanuwijaya ◽  
Zeplin Jiwa Husada Tarigan ◽  
Hotlan Siagian
Keyword(s):  
Firm Performance ◽  
Relationship Management ◽  
Top Management ◽  
Path Coefficient ◽  
Supplier Relationship Management ◽  
Chain Management ◽  
Management Commitment ◽  
Top Management Commitment ◽  
Green Purchasing ◽  
Supplier Relationship

The local government needs to facilitate the Hotel through industry regulations, and one of the requirements is the obligation of each Hotel to pay attention to environmentally friendly practices. This study investigates the effect of top management commitment on firm performance through green purchasing and supplier relationship management in the 3-star Hotel. This study used a Census survey for all 71 3-star Hotel domiciled in the City of Surabaya. Data collection used a questionnaire with a five-point Likert scale. Questionnaire distribution was conducted by email, social media, and direct delivery to the respondent. Sixty-one from seventy-one questionnaires, a response rate of 86%, were filled in duly and considered valid for further analysis. Data analysis used the partial least square technique by utilizing Smart PLS. The result of the analysis demonstrated that top management commitment affects supplier relationship management by path coefficient of 0.544. Top management commitment affects firm performance with path coefficient of 0.281. However, this study indicated that top management commitment does not affect green purchasing. Furthermore, supplier relationship management has a significant effect on green purchasing with path coefficient of 0.391. Similarly, supplier relationship management also affects firm performance with a path coefficient of 0.377. Finally, Green purchasing significantly improves firm performance with a path coefficient of 0.226. This work provides a new insight for the manager on how to increase firm performance in the context of supply chain management. This study could contribute to enriching the current research in supply chain management.

scholarly journals SUPPLY CHAIN QUALITY MANAGEMENT (SCQM) PRACTICES AND THE EFFECTS ON CUSTOMERS’ SATISFACTION IN THE BREWERY COMPANIES IN CAMEROON

2020 ◽  
Vol 5 (1) ◽  
pp. 73-86
Author(s):  
Nicodemus Tiendem ◽  
Elle Serge Messomo ◽  
Sama C. Molem ◽  
Sunday Agbor Mbu
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Continuous Improvement ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Top Management ◽  
Management Commitment ◽  
Top Management Commitment

Purpose: The heightening of competitive pressures has led companies to utilizing quality management practices through indirect competition. The brewery companies in Cameroon recently are noticing a wide variety of practices to this effect. This paper so sort to identify the supply chain quality management practices suitable for the brewery companies in Cameroon and also to examine their effects on customer satisfaction. Methodology: The study made use of a case study survey research design. The quest for originality and the desire to address issues particular to the brewery companies in Cameroon gave room for the use of primary data collected using a survey questionnaire. From a diverse population 200 customers of the four principal brewery companies in the South West Region participated in the study. The Cronbach’s Alpha was used to identify key constructs of supply chain quality management while the OLS technique was used to examine their effects on customer satisfaction. Results: The study found that the supply chain quality management practice suitable for the brewery companies in Cameroon were top management commitment, strategic supplier partnerships, customer relationship management, information sharing and continuous improvement and innovation. Further, top management commitment, strategic supplier partnerships, customer relationship management, continuous improvement and strategic supplier partnership were found to significantly affect customer satisfaction at 5% level of significance while information sharing was insignificant. Generally, 39.9% of variations in customer satisfaction were as a result of changes in supply chain quality management. Unique contribution to theory, policy and practice: The unique contribution to practice rest on clearly identifying the constructs of supply chain quality management suitable to the brewery companies in Cameroon. In relation to theory the study established a significant relationship between supply chain quality management and customer satisfaction and made policy recommendations for the implementation of top management commitment, customer relationship management, continuous improvement and strategic supplier partnership.

Reinvigorating the mission statement through top management commitment

2014 ◽  
Vol 52 (3) ◽  
pp. 446-459 ◽  
Author(s):  
Ralph I. Williams Jr ◽  
Daniel L. Morrell ◽  
John V. Mullane
Keyword(s):  
Firm Performance ◽  
Mission Statement ◽  
Top Management ◽  
Content Type ◽  
Proposed Model ◽  
Management Commitment ◽  
Top Management Commitment ◽  
Unique Manner ◽  
The Impact ◽  
Conceptual Overview

Purpose – The purpose of this paper is to propose that top management commitment to its organization's mission statement moderates the mission's effect of firm performance. The proposed model combines numerous aspects of top management commitment to give depth to the moderating effect. Design/methodology/approach – The paper provides a conceptual overview of the mission statement literature toward a theoretical model. Findings – The impact of mission statements on firm performance long has been studied and debated, without consistent results. This paper proposes that this is due to the presence of moderating influences, specifically the commitment of top management, that, if not properly studied, will affect empirical results. Practical implications – Practicing managers can unlock the power of the mission statement by involving the entire organization in the mission statement process, clearly and consistently communicating the mission's tenets, setting measurable operational targets from the mission statement, and periodically revising the mission to ensure it is current. Originality/value – The concept of a moderator is original in the mission-performance debate. Concepts from several key articles have been combined in a unique manner to develop the model.

scholarly journals Environmental and Social Aspects of Supplier Relationship Management

2018 ◽  
Vol 5 (331) ◽  
pp. 115-130
Author(s):  
Piotr Cezary Sosnowski ◽  
Anna Bojanowska
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Management ◽  
Relationship Management ◽  
Social Aspects ◽  
Literature Analysis ◽  
Practical Application ◽  
Supplier Relationship Management ◽  
Chain Management ◽  
Supplier Relationship

Due to the rapid growth of significance of sustainable development in recent years, there have been many ideas regarding the practical application of environmental and social concepts in business management. Many of these concepts include the field of supply chain management, which is also a very evolutionary issue. One of the main areas of supply chain management is supplier relationship management. Our goal is to present environmental and social aspects of supplier relationship management taking into consideration individual approaches of specific researchers and to aggregate the gathered information. As a research tool, we used literature analysis, taking into account current works of researchers.

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