Comparative Study of Business Excellence Frameworks and Awards in Southeast Asian Countries

Many countries have initialized and adopted the business excellence framework to encourage high-quality achievements and be recognised internationally, including in Southeast Asian Nations (ASEAN). ASEAN as an economic and political organization of 11 countries located in Southeast Asia, established a business excellence framework to promote international organizational excellence and serve as national quality awards, which most of them adopted the Baldrige Excellence Framework (BEF). This study utilizes the accumulation and analysis of qualitative information using several sources and evidence from the business excellence frameworks and awards in ASEAN countries. This paper presents analytical comparisons of various aspects of the framework, such as their goals, award and recognition, categories, and score points (scores). It also discusses the similarities and differences among them.

A national framework for promoting business excellence (NFPBE)

PurposeThe purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler.Design/methodology/approachThe NFPBE using the plan–do–check–act (PDCA) cycle is developed, re-enforcing key quality management aspects/areas including national quality awards, QMAF summary and national innovation programmes using a meta-analysis.FindingsThe operationalising of the NFPBE is enabled and supported by an auditing tool to assess the degree of mentoring provided by universities/research institutions/consulting firms to participating firms whose progress will be assessed by the QMAF. It was emphasised that the success of the framework requires the buy-in of national governments to support the programme through stimulus incentives such as government assistance with the costs of research and development, and cooperative research ventures between universities and companies.Research limitations/implicationsThe framework is conceptualised into a process flowchart, which is a blueprint to advancing business excellence in organisations at a national scale. The study is limited to only the conceptualisation of the framework. Therefore, an extended study of the framework implementation/application is required for revealing implementation guidelines.Practical implicationsThe national framework has a propensity to enhancing the business excellence of organisations at a national level. Therefore, quality managers and policy makers could use the framework to understand the quality management shortfalls and consider strategies to achieving business excellence.Originality/valueThis research study proposed a blueprint to advancing quality excellence in organisations at a national level, guided by several quality frameworks.

Moderating effects on sustainability reporting and firm performance relationships: a meta-analytical review

PurposeThe past sustainability literature on the effects of nonfinancial disclosures on a firm's performance is highly fragmented. Thus, the authors raise the following research questions to test potential differences: Is sustainability reporting (SR) based on the Global Reporting Initiative (GRI) or other systematic reporting framework associated with firm performance? Does quality or level of SR impact firm performance? Do firm-, industry- and country-level factors moderate the effect of SR on firm performance? Does the presence of publication bias affect this relationship?Design/methodology/approachMeta-analysis technique suggested by Hedges & Olkin (1985) was used to analyze a sample of 98 effect sizes reported in 60 studies published between 2010 and 2020 studying SR–performance associations. Meta-regression and subgroup analyses were used to investigate the moderating variables accounting for this heterogeneity in the relationship.FindingsResults reveal that level and quality of SR influence the market-, accounting- and operational-based measures of firm performance. Meta-regression results depict that for large, matured firms, or the ones with institutional investors as board members or the ones that actively participate SR quality awards, SR translates better into firm performance. Subgroup analyses demonstrate that the SR–firm performance relationship is moderated by the corporate governance (CG) system of the country and the firm's affiliation to environmentally sensitive industries.Originality/valueThese findings extend theoretical and practical understanding on effects of corporate sustainability communications on performance.

Russian government quality award: 25 years towards organizational excellence

Purpose The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed. Originality/value This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.

The impact of quality framework application on patients’ satisfaction

Purpose This study aims to explore if the application of the customer results criteria contained within the King Abdullah II Award for Excellence (KAIIAE) is correlated with high levels of patient satisfaction within a large hospital based in Jordan. Design/methodology/approach Using a mixed methodology, supported by a pragmatist theoretical approach, a satisfaction survey was conducted with patients accessing the hospital as an in-patient across a range of specialities gathering feedback about different aspects of their care. The results were compared with a self-assessment completed by different speciality teams about the existence and maturity of customer result arrangements implemented as a result of the (KAIIAE). Findings The findings confirmed that quality awards such as the KAIIAE can effectively be applied in a health-care setting and can help provide a framework for improving patient experience and satisfaction. A correlation was found with those specialties that self-assessed themselves more highly in terms of these arrangements and the overall levels of patient satisfaction with that specialty, suggesting that the products of working towards the KAIIAE such as establishing effective patient experience monitoring arrangements and improved learning from complaints, has a positive impact on patient satisfaction. Originality/value There are limited studies which focus specifically on customer results and on the use of the KAIIAE more generally. This study therefore makes a valuable contribution in adding to the debate about the strategic value of working towards formal quality improvement models and awards in health-care settings.

Uso de normas de calidad: estudio comparado de empresas atuneras en la ciudad de Manta-Ecuador (2018-2019)

La ciudad de Manta se destaca por su contribución económica en la manufactura de atún destinada principalmente a los mercados internacionales. Las empresas atuneras de Manta utilizan en sus procesos productivos las normas de la Organización Internacional para la Estandarización ISO-9001 (2008). En los próximos años estas empresas deberán actualizar la ISO 9001 (2015) que engloba nuevos parámetros e indicadores. El presente estudio hace énfasis en el análisis de los resultados obtenidos a partir de la aplicación de la versión ISO 9001 (2008) en una muestra de cinco empresas atuneras de la ciudad de Manta, a fin de realizar un análisis comparativo utilizando los criterios de evaluación de los premios de calidad Edwards Deming. El objetivo de este estudio es conocer los resultados de aplicar normas de calidad en el comercio del atún. El estudio refleja que el uso de normas de calidad es una condición necesaria pero no suficiente. Palabras clave: Comercio, medio ambiente, consumidor, industrialización, cultura corporativa. ABSTRACT The city of Manta stands out for its economic contribution to the manufacture of tuna mainly destined for international markets. The Manta tuna companies use the standards of the International Organization for Standardization ISO-9001 (2008) in their production processes. In the coming years, these companies will have to update ISO 9001 (2015), which includes new parameters and indicators. This study emphasizes the analysis of the results obtained from the application of the ISO 9001 (2008) version in a sample of five tuna companies in the city of Manta, to carry out a comparative analysis using the evaluation criteria of the Edwards Deming quality awards, the objective of this study is to know the results of applying quality standards in the tuna trade. The study reflects that the use of quality standards is a necessary but not sufficient condition. Keywords: Trade, environment, consumer, industrialization, corporate culture.

A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.

Model of Business Improvement Management of the Organizational System

This paper presents a model of business improvement management of the company's organizational system. This model is implemented through the developed structural and logical model of value management of the organizational system, based on the concepts of the World and Russian Quality Awards and the ISO 9000 series standards. It presents tools such as cultural regulation, rules of joint activity, motivation system, administrative regulation and evaluation of the implementation of concepts for improving the company's organizational system. The formalization of the management model, which takes into account all the factors influencing sustainable development, is a multi-stage mathematical model that works with a given tolerance to achieve the planned criteria in a continuous mode. The criteria for the development of the company's organizational system are formed based on the strategy and policy in accordance with the accumulated experience. Based on the analysis of the previous five-year development and modern capabilities of the company's organizational system, a strategic indicator of the degree of development is determined for each criterion. With the help of the proposed model, an assessment is made for: - integral indicators of the company's organizational system in relation to working with the consumer; - indicators of total leadership of the organizational system and its personnel; - indicators of the total use of the talent and creativity of the staff; - integral indicators of the flexibility of the organization's management. The proposed model of business improvement management of the company's organizational system allows to: - flexibly organize the optimal effective work of the company's organizational system, using the most relevant tools; - continuously evaluate the effectiveness of the development of the company's organizational system in accordance with modern concepts of business improvement.

Association of performance with quality initiatives and quality awards: quality initiatives' effect

PurposeThe purpose of this empirical study intends to explore the contingency effect of the adoption of some specific quality initiatives (QI), on the correlation of some performance measures (PMs) with the “interacting” QI and quality award (QA) models through the continuous improvement (CI) journey of Indian QA winners.Design/methodology/approachA survey questionnaire was administered to the Indian Quality Award winners. Data collected from a survey were followed by validity and reliability analyses of the instrument. Hypotheses were tested using Spearman's correlation test and Fisher's Z-test.FindingsSome specific QI that affected the correlation between PMs and research questions representing the interaction among QI and QA models during different stages of the CI journey of organizations were identified. PMs that correlated with interacting QI and QA models through the above stages of CI journey were also identified.Practical implicationsA preliminary inference on QI to be adopted and the PMs to be focused upon during the different periods of CI journey of Indian organizations was arrived at. This could help practitioners in proper choice of QI and to focus upon “realistic” PM through different stages of the CI journey of organizations.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the long-term performance implications of interacting QI and QA through the CI journey of organizations.

How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability

A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.