How third-party certification programs relate to consumer trust in online transactions: An exploratory study

2008 ◽  
Vol 25 (9) ◽  
pp. 839-858 ◽  
Author(s):  
Pingjun Jiang ◽  
David B. Jones ◽  
Sharon Javie
Keyword(s):  
Exploratory Study ◽  
Third Party ◽  
Consumer Trust ◽  
Online Transactions ◽  
Certification Programs

scholarly journals Culture and Consumer Trust in Online Businesses

2010 ◽  
pp. 1402-1421
Author(s):  
Robert Greenberg ◽  
Bernard Wong-On-Wing ◽  
Gladie Lui
Keyword(s):  
Hong Kong ◽  
Third Party ◽  
Security And Privacy ◽  
Consumer Trust ◽  
Online Transactions ◽  
Trust Formation ◽  
Assurance Services ◽  
Online Business ◽  
Global Nature ◽  
Privacy Risks

The importance of consumer trust to the success of online businesses is well documented in the literature. Given the global nature of online transactions, an important question is whether trust and trust formation differ across cultures. This study compared Hong Kong and U.S. consumer trust in online businesses. Specifically, the study examined security and privacy risks related to the purchase of products as well as services. The results show that significant differences exist between consumers from the two countries regarding the perceived level of online business risks and the formation of trust via the transference process. These findings reiterate and underscore the significance of including national culture in studies of trust in e-commerce. The results also have potential implications for online businesses as well as third party certification and assurance services.

scholarly journals Culture and Consumer Trust in Online Businesses

2011 ◽  
pp. 154-173
Author(s):  
Robert Greenberg ◽  
Bernard Wong-On-Wing ◽  
Gladie Lui
Keyword(s):  
Hong Kong ◽  
Third Party ◽  
Security And Privacy ◽  
Consumer Trust ◽  
Online Transactions ◽  
Trust Formation ◽  
Assurance Services ◽  
Online Business ◽  
Global Nature ◽  
Privacy Risks

The importance of consumer trust to the success of online businesses is well documented in the literature. Given the global nature of online transactions, an important question is whether trust and trust formation differ across cultures. This study compared Hong Kong and U.S. consumer trust in online businesses. Specifically, the study examined security and privacy risks related to the purchase of products as well as services. The results show that significant differences exist between consumers from the two countries regarding the perceived level of online business risks and the formation of trust via the transference process. These findings reiterate and underscore the significance of including national culture in studies of trust in e-commerce. The results also have potential implications for online businesses as well as third party certification and assurance services.

scholarly journals The dyad is not enough

2021 ◽  
Vol 58 (3) ◽  
Author(s):  
Torbjörn Bildtgård ◽  
Marianne Winqvist ◽  
Peter Öberg
Keyword(s):  
Life Course ◽  
Exploratory Study ◽  
Social Dynamics ◽  
Intimate Partner ◽  
Life Course Perspective ◽  
Third Party ◽  
Older Parents ◽  
Biological Children ◽  
Over Time

The increasing prevalence of ageing stepfamilies and the potential of stepchildren to act as a source of support for older parents have increased the interest in long-term intergenerational step relationships. Applying a life-course perspective combined with Simmel’s theorizing on social dynamics, this exploratory study aims to investigate the preconditions for cohesion in long-term intergenerational step relationships. The study is based on interviews with 13 older parents, aged 66–79, who have raised both biological children and stepchildren. Retrospective life-course interviews were used to capture the development of step relationships over time. Interviews were analysed following the principles of analytical induction. The results reveal four central third-party relationships that are important for cohesion in intergenerational step relationships over time, involving: (1) the intimate partner; (2) the non-residential parent; (3) the bridge child; and (4) the stepchild-in-law. The findings have led to the conclusion that if we are to understand the unique conditions for cohesion in long-term intergenerational step relationships, we cannot simply compare biological parent–child dyads with step dyads, because the step relationship is essentially a mediated relationship.

An Exploration of Bank Confirmation Process Automation: A Longitudinal Study

2020 ◽  
Author(s):  
Paul Caster ◽  
Randal J. Elder ◽  
Diane J. Janvrin
Keyword(s):  
Technology Use ◽  
Exploratory Study ◽  
Error Rates ◽  
Third Party ◽  
Future Research ◽  
Process Automation ◽  
Data Set ◽  
Big 4 ◽  
Bank Employees ◽  
The U.S

This exploratory study examines automation of the bank confirmation process using longitudinal data set from the largest third-party U.S. confirmation service provider supplemented with informal interviews with practitioners. We find a significant increase in electronic confirmation use in the U.S. and internationally. Errors requiring reconfirmation were less than two percent of all electronic confirmations. Errors made by auditors were almost five times more likely than errors by bank employees. Most auditor errors involved use of an invalid account number, although invalid client contact, invalid request, and invalid company name errors increased recently. Big 4 auditors made significantly more confirmation errors than did auditors at non-Big 4 national firms. Error rates and error types do not vary between confirmations initiated in the U.S. and those initiated internationally. Three themes emerged for future research: authentication of evidence, global differences in technology use, and technology adoption across firms of different sizes.

Future Blockchain Technology for Autonomous Applications/Autonomous Vehicle

2022 ◽  
pp. 1027-1038
Author(s):  
Arnab Kumar Show ◽  
Abhishek Kumar ◽  
Achintya Singhal ◽  
Gayathri N. ◽  
K. Vengatesan
Keyword(s):  
Autonomous Vehicles ◽  
New Technology ◽  
Autonomous Vehicle ◽  
The Self ◽  
Third Party ◽  
Traffic Information ◽  
Online Transactions ◽  
The Third ◽  
Blockchain Technology ◽  
Self Driving Cars

The autonomous industry has rapidly grown for self-driving cars. The main purpose of autonomous industry is trying to give all types of security, privacy, secured traffic information to the self-driving cars. Blockchain is another newly established secured technology. The main aim of this technology is to provide more secured, convenient online transactions. By using this new technology, the autonomous industry can easily provide more suitable, safe, efficient transportation to the passengers and secured traffic information to the vehicles. This information can easily gather by the roadside units or by the passing vehicles. Also, the economical transactions can be possible more efficiently since blockchain technology allows peer-to-peer communications between nodes, and it also eliminates the need of the third party. This chapter proposes a concept of how the autonomous industry can provide more adequate, proper, and safe transportation with the help of blockchain. It also examines for the possibility that autonomous vehicles can become the future of transportation.

Antecedents of Consumer Trust in B2C Electronic Commerce and Mobile Commerce

2011 ◽  
pp. 158-176
Author(s):  
Dan J. Kim
Keyword(s):  
Electronic Commerce ◽  
Large Scale ◽  
Reference Model ◽  
Mobile Commerce ◽  
Third Party ◽  
Consumer Trust ◽  
Consumer Electronic ◽  
Proposed Model ◽  
Key Issues ◽  
Business To Consumer

Despite the importance of trust in electronic commerce including mobile commerce, there is insufficient theory and model concerning the determinants of consumer trust in business-to-consumer electronic commerce. Thus, the purpose of this chapter is to: i) identify the major antecedents of a consumer’s trust in electronic commerce and mobile commerce contexts through a large-scale literature review, ii) develop an integrative trust antecedent reference model summarizing the antecedents of consumer trust, and iii) finally discuss six categories of mobile applications as future trends of technologies and key issues related to consumer trust area in electronic commerce. In addition, to provide the validity of the proposed reference model, this chapter also proposes a research model derived from the reference model and discusses the constructs of the proposed model in detail. The chapter concludes that building trust is not simply an issue related to consumer-technology-buyer, but it is a complex issue that involves the interactions of key elements (buyer, seller, third-party, technology, and market environment) at least.

Risk Assessment of Online Transactions: An Exploratory Study

2018 ◽  
Author(s):  
Reina Mae Cuesta ◽  
Adrian Mernilo Tamayo
Keyword(s):  
Risk Assessment ◽  
Exploratory Study ◽  
Online Transactions

Consumer trust: privacy policies and third‐party seals

2007 ◽  
Vol 14 (4) ◽  
pp. 654-669 ◽  
Author(s):  
Dane Peterson ◽  
David Meinert ◽  
John Criswell ◽  
Martin Crossland
Keyword(s):  
Third Party ◽  
Consumer Trust ◽  
Privacy Policies

How hotel responses to online reviews differ by hotel rating: an exploratory study

2015 ◽  
Vol 7 (3) ◽  
pp. 242-250 ◽  
Author(s):  
HyeRyeon Lee ◽  
Shane C. Blum
Keyword(s):  
Web Sites ◽  
Exploratory Study ◽  
Online Reviews ◽  
Third Party ◽  
Rating System ◽  
Exploratory Research ◽  
Content Type ◽  
Star Rating ◽  
Hotel Managers ◽  
Online Reputation

Purpose – The purpose of this paper is to investigate how hotels respond to online reviews on a third-party Web site (such as TripAdvisor) based on the hotel’s star rating. Design/methodology/approach – Content analysis was used to compare responses to online hotel reviews at five different levels of hotel based on a star-rating system ranging from one star to five stars. Findings – Most hotel managers’ response rates were low, and they paid the most attention to positive comments. Managers at four- and five-star hotels more often responded to negative online reviews. Guest service manager was the most common job title of managers who responded to guests’ reviews. Research limitations/implications – This paper is limited to an analysis of ten hotels, two for each of the five-star ratings. More hotel cases with long-term data collection involving the use of the star-rating system may provide more insights on this discussion. Practical implications – The exploratory study sought to identify strategies for managing online reviews in the lodging industry. Hotel managers should respond to negative online reviews with appreciation, apology and an explanation of what went wrong. Moreover, hotels may need a designated person to observe and respond to guest comments on their Web sites and third-party Web sites. A designated person is also needed to monitor online comments and communicate with guests to better manage the hotel’s online reputation. Originality/value – As an exploratory research project, this paper expands the understanding of hotel managers’ responses to their guests’ online reviews in an attempt to identify best practices for the industry.

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