Practices for Involving Organizational Customers in Service Innovation

2015 ◽  
pp. 591-615 ◽  
Author(s):  
Heidi M. E. Korhonen ◽  
Ilari Kaarela
Keyword(s):  
Service Innovation

ADOPTING/REJECTING SERVICE INNOVATION: A COMMUNICATION ISSUE

2014 ◽  
Author(s):  
Daniela Corsaro ◽  
◽  
Roberta Sebastiani ◽  
Cristina Mele
Keyword(s):  
Service Innovation

A Study on Service Innovation - focused on Productivity Improvement of Bank -

2011 ◽  
Vol 25 (3) ◽  
pp. 151-171
Author(s):  
Jinsoo Park ◽  
Kwangtae Park
Keyword(s):  
Service Innovation ◽  
Productivity Improvement

Sustainable Development Through Innovation In Service Sector

2014 ◽  
Vol 1 (1) ◽  
pp. 175-178
Author(s):  
Ilie Banu ◽  
Ioana Madalina Butiuc
Keyword(s):  
Sustainable Development ◽  
Tax Evasion ◽  
Service Sector ◽  
Service Innovation ◽  
Slow Recovery ◽  
Quality Research ◽  
Development Indicators ◽  
Economic Cycles ◽  
Sustainable Development Indicators ◽  
Research And Innovation

AbstractRegarding the economic crises and the slow recovery that still continues, we believe that a solution can be improving the capacity to research and innovate in order to achieve sustainable development. Another key issue of the paper is about developing the cooperation between academia and business. The challenge of this development is how to increase the amount to finance research and innovation that can be implemented in the economy. As a global solution, to this problem we can recommend, for example, reducing tax evasion and by fiscal education. Also particular sources have to be found in order to develop innovation on SME level. It is essential for innovation to make quality research in order to be better prepared and increase adaptability to economic cycles. The aim of the paper is to find out how service innovation and cooperation between academia and business can enhance sustainable development indicators. The conclusions of the paper are structured in particular proposals and recommendations.

Service Innovation: A Service-Dominant Logic Perspective

MIS Quarterly ◽  
2015 ◽  
Vol 39 (1) ◽  
pp. 155-175 ◽  
Author(s):  
Robert F. Lusch ◽  
◽  
Satish Nambisan ◽  
Keyword(s):  
Service Innovation ◽  
Service Dominant Logic ◽  
Dominant Logic

Protection of Customers for Management of Digital Banking Services (Study at PT. BRI Unit Boyolali)

2020 ◽  
Vol 3 (2) ◽  
pp. 170
Author(s):  
Herdian Ayu Andreana Beru Tarigan ◽  
Darminto Hartono Paulus
Keyword(s):  
Information Technology ◽  
Financial Services ◽  
Banking Industry ◽  
Service Innovation ◽  
Quality Of Services ◽  
Legal Research ◽  
Banking Services ◽  
Services Sector ◽  
Financial Services Sector

<p>Increasing competition in the Indonesian banking industry has encouraged many banks to improve the quality of services to customers by utilizing information technology developments. Service innovation in the use of information technology encourages banks to enter the era of digital banking services. However, the development of digital banking services also increases the risks faced by banks. The purpose of this study is to provide an overview of the implementation of digital banking services and customer protection for risks from digital banking services. The method used in this study is an empirical legal research method. The results of this study indicate that the implementation of digital banking services is regulated by OJK Regulation No.12/POJK.03/2018. The existence of this OJK Regulation is expected by banks as providers of digital banking services to always prioritize risk management in the use of information technology. In addition, this study also shows the existence of 2 types of customer protection for the use of digital banking services, namely preventive protection in the form of legislation related to customer protection in the financial services sector and repressive protection in the form of bank accountability for complaints from customers using digital banking services.</p>

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