Event Reconstruction of Indonesian E-Banking Services on Windows Phone Devices

2018 ◽  
pp. 507-521
Author(s):  
Niken Dwi Wahyu Cahyani ◽  
Ben Martini ◽  
Kim-Kwang Raymond Choo ◽  
Helen Ashman
Keyword(s):  
Banking Services ◽  
Event Reconstruction ◽  
Windows Phone

Usługi mobilne aplikacji bankowych dla użytkownika indywidualnego

2015 ◽  
pp. 27-32
Author(s):  
Witold Chmielarz ◽  
Konrad Łuczak
Keyword(s):  
Windows Phone

Zasadniczym celem artykułu jest zaprezentowanie wyników oraz analiza badania ankietowego dotyczącego usług bankowości mobilnej oferowanej przez banki komercyjne dla klienta indywidualnego. Dotyczyło ono wykorzystywania usług i produktów bankowych oferowanych w kanale mobilnym oraz poznania opinii użytkowników indywidualnych na ich temat. Zaprezentowane w artykule wyniki koncentrują się wokół bankowych aplikacji mobilnych oferowanych przez banki uniwersalne w Polsce udostępnianych na urządzenia mobilne działające w trzech systemach operacyjnych, tj. Android, iOS i Windows Phone. Struktura artykułu składa się z przedstawienia ogólnych założeń badania, opisu metodologii i próby badawczej oraz analizy uzyskanych wyników i ich dyskusji. Badanie ilościowe zostało przeprowadzone na wybranej próbie respondentów z zastosowaniem standardowej metody ewaluacji stosowanych do oceny wybranych produktów i usług bankowych.

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

2017 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
NURHAZIRAH HASHIM ◽  
MOHAMMAD ZAIM MOHD SALLEH ◽  
NOR SARA NADIA MUHAMAD YUNUS ◽  
INTAN SYAFINAZ MAT SHAFIE
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Pearson Correlation ◽  
Business Environment ◽  
Online Banking ◽  
Security And Privacy ◽  
Accurate Information ◽  
Online Services ◽  
Banking Services ◽  
Customer Information

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and  mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements.  Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

EVALUATION OF MOBILE BANKING SERVICES USAGE IN MINNA, NIGER STATE

2019 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
BABA MESHACH ◽  
MOSES DOGONYARO NOEL ◽  
LEGBO YISA VICTOR ◽  
MAJEEDAH OMOBOLANLE OLATUNDE ◽  
◽  
...  
Keyword(s):  
Mobile Banking ◽  
Banking Services

Measuring the Rural Customers’ Attitude: Knowledge and Influencing Factors of Internet Banking Usages

GIS Business ◽  
2020 ◽  
Vol 15 (2) ◽  
pp. 31-45
Author(s):  
M. Ganesan ◽  
Dr. K. Prabhakar Rajkumar
Keyword(s):  
Influencing Factors ◽  
Geographical Location ◽  
Internet Banking ◽  
General Information ◽  
Banking Services ◽  
Internet Portal ◽  
Banking Service ◽  
Use Of Internet

Internet banking refers the systems that enable the customers to access their accounts and general information on bank products and service through the use of a bank’s website, without the intervention or inconvenience of sending letter, faxes original signatures. Internet banking as an “internet portal, through which customers can use different kinds of banking service ranging from bill payment to making investment”. Thus internet banking is the use of internet by bank customers for transacting their banking transactions. In other words, it is the use of internet by banks to deliver banking transaction. In other words, it is the use of internet by banks to deliver banking services to customers irrespective of their geographical location.

RETAIL BANKING SERVICES AND PROSPECTS FOR ITS DEVELOPMENT IN THE REPUBLIC OF UZBEKISTAN

2020 ◽  
Vol 3 (3) ◽  
pp. 26-31
Author(s):  
Zafar Umarov ◽  
◽  
Shahnoza Pardayeva
Keyword(s):  
Retail Banking ◽  
Practical Significance ◽  
Banking Services ◽  
Current State ◽  
The Republic

This article is about a market of retail banking services in Uzbekistan and development of this market. It covered the practical significance of retail banking services, analyzes the current state and ways to improve it. The article analyzes past and current years,identifies problems and provides recommendations for addressing them.

Protection of Customers for Management of Digital Banking Services (Study at PT. BRI Unit Boyolali)

2020 ◽  
Vol 3 (2) ◽  
pp. 170
Author(s):  
Herdian Ayu Andreana Beru Tarigan ◽  
Darminto Hartono Paulus
Keyword(s):  
Information Technology ◽  
Financial Services ◽  
Banking Industry ◽  
Service Innovation ◽  
Quality Of Services ◽  
Legal Research ◽  
Banking Services ◽  
Services Sector ◽  
Financial Services Sector

<p>Increasing competition in the Indonesian banking industry has encouraged many banks to improve the quality of services to customers by utilizing information technology developments. Service innovation in the use of information technology encourages banks to enter the era of digital banking services. However, the development of digital banking services also increases the risks faced by banks. The purpose of this study is to provide an overview of the implementation of digital banking services and customer protection for risks from digital banking services. The method used in this study is an empirical legal research method. The results of this study indicate that the implementation of digital banking services is regulated by OJK Regulation No.12/POJK.03/2018. The existence of this OJK Regulation is expected by banks as providers of digital banking services to always prioritize risk management in the use of information technology. In addition, this study also shows the existence of 2 types of customer protection for the use of digital banking services, namely preventive protection in the form of legislation related to customer protection in the financial services sector and repressive protection in the form of bank accountability for complaints from customers using digital banking services.</p>

Internet Marketing For Banking Services:, Comparison Between BADR Bank Algeria And ADCB Bank UAE-

2019 ◽  
pp. 100
Author(s):  
Messaoud Bouabdallah ◽  
Abdelkrim Tchouar ◽  
Kadri Alshakary
Keyword(s):  
Internet Marketing ◽  
Banking Services

ECONOMIC PERSPECTIVES OF REMOTE BANKING SERVICES TECHNOLOGY USAGE

2018 ◽  
Vol 1 (68) ◽  
pp. 159-167
Author(s):  
M.V. Biryukov ◽  
◽  
N.A. Klimova ◽  
T.V. Gostishcheva ◽  
◽  
...  
Keyword(s):  
Technology Usage ◽  
Banking Services ◽  
Economic Perspectives
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