The Implications of Customer Behaviour for Banking Service Management: Evidence from Latvia

2021 ◽  
pp. 713-724
Author(s):  
Tatjana Vasiljeva ◽  
Gatis Kreituss ◽  
Ilmars Kreituss
Keyword(s):  
Service Management ◽  
Customer Behaviour ◽  
Banking Service

scholarly journals TWITTER AS A CUSTOMER SERVICE MANAGEMENT PLATFORM: A STUDY ON INDIAN BANKS

2020 ◽  
Vol 11 (10) ◽  
pp. 84-104
Keyword(s):  
Customer Service ◽  
Service Management ◽  
Unequal Variance ◽  
Management Platform ◽  
Customer Behaviour ◽  
Monitoring Tools ◽  
Customer Service Management ◽  
Indian Banks ◽  
Media Monitoring ◽  
The Impact

In this study customer behaviour on Twitter for the five private commercial Banks in India has been explored through the analysis of historical user Tweets. Lexicon-based sentiment analysis has been done to explore frequently used terms on the Tweets and Time-series plots have been generated to determine the flow of user sentiments. T-Test for Two-Sample Assuming Unequal Variance has been used to identify the significance of the sentiment type for each Bank. Results have indicated unique insights about customer behaviour like ―Significance of Sentiments on Engagement‖, ―Pattern of Tweeting and Timings‖, ―Impact of Bank‘s activities on sentiments‖. This study suggests ways to handle negative Tweets and emphasizes on the need for media monitoring tools for the timely discovery of Tweets. The study also fills multiple gaps by exploring the behaviour of a customer‘s negative sentiments, the impact of grievances in creating and sharing eWOM, and Twitter use behaviour.

Bankers' Communication Know-how: An Analysis from Commercial Banks of Kathmandu valley

2020 ◽  
Vol 2 (1) ◽  
pp. 66-80
Author(s):  
Sulochana Shrestha ◽  
Niranjan Devkota ◽  
Udaya Raj Paudel ◽  
Udbodh Bhandari ◽  
Seeprata Parajuli
Keyword(s):  
Organizational Culture ◽  
Service Management ◽  
Descriptive Analysis ◽  
Banking System ◽  
Sampling Technique ◽  
Financial Service ◽  
Facilities Management ◽  
Exploratory Research ◽  
Banking Service ◽  
Communication Culture

Background: In the modern era, communication has changed the way of working styles, banking sectors are practicing banking communication in order to make work easier, faster, comfortable and accurate. Banking communication plays the role of mediator in between bank, customer, government, shareholder, suppliers, client, board of directors and employees which strengthen connection between them. Therefore, banker's experience on banking communication enhances banking system, employee's behavior and core banking service facilities management. Objective: This study analyses socio demographic, financial service management, human resource management, corporate influence, organizational regulator, communication culture, responsiveness, organizational culture, e-banking service facilities, organizational functioning and communication encounters. Methodology: This study is based on exploratory research design showing causal relationship between latent and observed variables. The research prepares systematic questionnaire to interview respondents where 355 employees are interviewed by using purposive sampling technique. The result is based on descriptive analysis and Awareness Index. Results: The Employees Awareness Index depicts 12% of employees are inadequately aware about banking communication followed by 46% of employees are moderately aware and 37% of employees are adequately aware about banking communication. Conclusion: This study revealed that, in order to improve banking system, the bank should focus on financial service management and organizational regulator. For smooth control on employee's behavior bank should concentrate on communication culture, responsiveness and organizational culture. Similarly, core banking service facilities management should overview on e-banking service facilities. Originality: This paper is original and not published anywhere else.

Measuring the Rural Customers’ Attitude: Knowledge and Influencing Factors of Internet Banking Usages

GIS Business ◽  
2020 ◽  
Vol 15 (2) ◽  
pp. 31-45
Author(s):  
M. Ganesan ◽  
Dr. K. Prabhakar Rajkumar
Keyword(s):  
Influencing Factors ◽  
Geographical Location ◽  
Internet Banking ◽  
General Information ◽  
Banking Services ◽  
Internet Portal ◽  
Banking Service ◽  
Use Of Internet

Internet banking refers the systems that enable the customers to access their accounts and general information on bank products and service through the use of a bank’s website, without the intervention or inconvenience of sending letter, faxes original signatures. Internet banking as an “internet portal, through which customers can use different kinds of banking service ranging from bill payment to making investment”. Thus internet banking is the use of internet by bank customers for transacting their banking transactions. In other words, it is the use of internet by banks to deliver banking transaction. In other words, it is the use of internet by banks to deliver banking services to customers irrespective of their geographical location.

ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE

2020 ◽  
Vol 2020 (4) ◽  
pp. 53-59
Author(s):  
Dmitriy Titarev ◽  
Andrey Serikov ◽  
Sergei Krivtsanov
Keyword(s):  
Asset Management ◽  
Software Package ◽  
Service Management ◽  
Research Work ◽  
Maintenance Management ◽  
Management Software ◽  
Advantages And Disadvantages

The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

artikel 9 admistrasi layanan khusus

2020 ◽  
Author(s):  
syafriati
Keyword(s):  
Service Management ◽  
School Level ◽  
Effective Management ◽  
Class Inclusion ◽  
Program Monitoring ◽  
Special Services ◽  
Management Processes ◽  
Special Service ◽  
And Performance ◽  
Management Functions

Special services provided by schools to students are generally the same, but different on the process of the management and utilization. Some form of special services in school is the service: councelling, libraries, laboratories, extracurricular, infirmary, cafeteria, cooperatives, OSIS, transport, boarding, acceleration, class inclusion, and apprentice. As a special service management functions include: (1) planning, such as needs analysis and programming of special services; (2) the organization, such as the division of tasks to carry out special service program; (3) in motion, in the form of the settings in the implementation of special services, and (4) control, in the form of program monitoring and performance assessment special services program in school. So that special services should be managed with effective management processes in order to strengthen the management process of education, particularly at the school level.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Maihilza Wiwi Fauziah
Keyword(s):  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Service Needs ◽  
Literature Study ◽  
Services Research ◽  
Study Methods ◽  
Special Services ◽  
Special Service

Specialized service management is a process of providing service needs to students to support learning activities so that educational goals can be achieved effectively and efficiently. The services provided by the school are very satisfying, such as a library that is equipped with books that fit the lesson, labor that makes students feel happy to experiment, the school health unit (UKS) is a health business run at a school that makes students majoring in science especially feel comfortable and at ease, school cafeteria, religious advice, boarding, cooperatives and transportation. The researcher uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services. Research uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services.

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